Customer Experience Specialist

Roles & Responsibilities

Shift Timings :

UAE Market : Sunday to Thursday

Dubai Market : Monday to Friday

Core Sales & Business Development Skills

• Enterprise B2B Sales (UAE, KSA, GCC experience from Sprintzeal)
• Account Management & Expansion (APAC & EMEA exposure – transferable to Gulf)
• Consultative Selling & Solution Selling
• Lead Generation & Prospecting (via LinkedIn Navigator, Lusha, CIQ, cold outreach)
• Pipeline Development & Sales Forecasting
• Negotiation & Deal Closures (handled tenders, RFQs, RFPs, and pricing discussions)
• Upselling & Cross-selling in enterprise accounts
• Customer Retention & Success Management

2. EdTech-Specific Skills

• Learning Management Systems (LMS) usage & understanding
• Education sales consulting – guiding learners & corporates on training solutions (from Knowledge Academy)
• EdTech product demonstrations & Go-to-Market strategy
• Campaign performance analysis & reporting for education clients

3. Regional Market Targeting

• Middle East B2B & B2C Sales Experience (UAE, GCC from Sprintzeal)
• Account Mapping & Stakeholder Engagement (C-level, L&D Heads, HR Directors)
• Understanding cultural nuances of GCC decision-makers (relationship-driven sales, consultative approach)
• Experience handling international markets (APAC, EMEA) → transferable for Gulf

4. Technical & Tools Expertise

• CRM Tools: Salesforce, HubSpot, Zoho, MS Dynamics 365
• Sales Automation & Intelligence: Salesloft, LinkedIn Sales Navigator, Gong.io, Lusha, CIQ
• Analytics & Reporting: Tableau, Power BI (basics), LinkedIn Insights
• Collaboration & Communication: Slack, Zoom, MS Teams
• EdTech Tools: LMS familiarity

5. Strategic & Analytical Skills

• Market Research & Competitor Analysis (APAC & EMEA, can be applied to GCC)
• RFQ & RFP Handling – corporate B2B client requirements
• Go-to-Market Planning for New Regions (relevant for Gulf entry strategies)
• Revenue Growth Strategies & Client Retention Models
• Campaign Optimization & ROI Reporting

6. Soft Skills & Personal Strengths

• Strong Communication & Negotiation Skills (multi-lingual: English, Hindi, Kannada, Telugu)
• Client Relationship Building (trusted advisor role)
• Adaptability to global markets (India, APAC, EMEA, Middle East)
• Problem-Solving & Consultative Mindset
• Team Collaboration with internal and external stakeholders

✅ Skills to Highlight in Gulf Market EdTech B2B CV/Interview

• Enterprise Sales in GCC: "Handled B2B and B2C sales in the Middle East with Sprintzeal; experience engaging L&D Managers, HR Directors, and C-Level stakeholders for EdTech solutions."
• Consultative EdTech Sales: "Guided corporates in training/learning pathways, mapped needs, and proposed tailored LMS/EdTech solutions."
• Account Executive Edge: "Expertise in account mapping, stakeholder engagement, RFQ/RFP handling, and revenue growth strategies for international clients."
• Tools Proficiency: "Hands-on with Salesforce, HubSpot, LinkedIn Sales Navigator, Tableau, and LMS platforms – aligning sales with analytics & reporting."
• Client Success & Retention: "Improved client retention through personalized strategies, proactive engagement, and consultative relationship-building."

Job Title : Python & Angular Developer (Contract)

Location : Remote

Duration : 3 to 6 months

Experience : 3+ Years

Job Summary :

We are looking for skilled Python & Angular Developers with NLP experience preferred to join our team on a contract basis. The ideal candidates will develop scalable applications while collaborating with cross-functional teams.

Key Responsibilities :

• Develop and optimize applications using Python and Angular.
• Work on NLP-related tasks (preferred).
• Ensure performance, security, and scalability.
• Collaborate in an Agile environment.

Requirements :

• 3+ Years of experience in Python & Angular.
• NLP experience is a plus.
• Strong problem-solving and debugging skills.
• Ability to work independently in a remote setup.

Job Summary

We are looking for an experienced Drupal Developer with 5–10 years of expertise in Drupal CMS development, customization, and theming. The ideal candidate should be proficient in Drupal core APIs, custom module development, PHP, and front-end technologies (HTML5, CSS3, JavaScript/jQuery). The role involves building responsive, secure, and scalable web applications while collaborating with cross-functional teams.

Responsibilities

• Design, develop, and maintain Drupal-based websites and applications.
• Build and customize modules, themes, and templates for scalable solutions.
• Ensure responsive, cross-browser, and high-performance applications.
• Collaborate with UI/UX, QA, and backend teams to deliver end-to-end solutions.
• Troubleshoot, debug, and upgrade existing Drupal projects.
• Follow best practices in coding, version control, and security.

Mandatory Skills

• Strong proficiency in Drupal (7/8/9/10) including custom module development, key contributed modules, and Drupal core API.
• Solid knowledge of PHP, theme layer, and template systems.
• Expertise in HTML/HTML5, CSS/CSS3, JavaScript/jQuery for responsive websites.
• Familiarity with version control tools like Git.
• Good understanding of web security, SEO, and performance optimization.

Hospitality Minds is seeking a dynamic and creative Social Media Marketer to enhance and expand our brand presence across platforms. If you’re passionate about content, strategy, and staying ahead of social trends, this is your opportunity to join our vibrant team and drive real impact!

Responsibilities:

• Manage and publish engaging content across Instagram, Facebook, YouTube & LinkedIn.
• Collaborate with creative teams to maintain brand consistency.
• Monitor trends & assist with influencer collaborations.
• Plan & optimize paid campaigns (Google, Facebook Ads, etc.).
• Track performance metrics and share insights.
• Maintain strong client relationships.

Requirements:

• Graduate with 2–3 years of social media marketing experience.
• Creative, enthusiastic & proactive.
• Strong communication and time-management skills.
• Ability to multitask and work in a fast-paced environment.
• Team player with ownership mindset.

• Management degree
• SAP ABAP certified
• Minimum 8+ years of Experience in development
• Team management

About the Role:

We are seeking a skilled Business Analyst to join our IT team. As a Business Analyst, you will be responsible for bridging the gap between business needs and technology solutions. You will work closely with stakeholders, developers, and project managers to ensure that requirements are gathered, analyzed, and implemented in alignment with the company’s business objectives. This role demands strong analytical, problem-solving, and communication skills, along with a solid understanding of IT systems.

Key Responsibilities:

1. Requirement Gathering & Analysis:

• Engage with stakeholders to understand business needs and translate them into detailed functional and technical specifications.
• Conduct interviews, workshops, and research to gather business and technical requirements.
• Collaborate with cross-functional teams, including developers, project managers, and UX designers, to ensure project goals align with business objectives.

1. Documentation & Communication:

• Create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
• Prepare user stories, use cases, and process flow diagrams.
• Communicate technical concepts to non-technical stakeholders, ensuring clarity and understanding.

1. System Modeling & Design:

• Utilize modeling tools (such as UML or BPMN) to create workflow diagrams and system architecture.
• Create wireframes and prototypes to visualize the functionality and design of new systems or enhancements.
• Identify process improvement opportunities and recommend solutions.

1. Data Analysis & Reporting:

• Analyze data to identify trends, forecast outcomes, and provide actionable insights to stakeholders.
• Work with SQL databases to query data and assist in reporting.
• Create data visualizations and dashboards using tools like Power BI or Tableau.

1. Project Support & Coordination:

• Work closely with the development team throughout the Agile development lifecycle, ensuring that requirements are implemented effectively.
• Assist in managing sprints, user acceptance testing (UAT), and quality assurance processes.
• Provide post-implementation support and address any issues that arise after system go-live.

1. Stakeholder Management:

• Serve as the primary point of contact between the business stakeholders and the IT team.
• Facilitate communication between all parties, ensuring that stakeholders’ needs are met.

1. Pre-Sales & Post-Sales Support:

• Assist in pre-sales activities by evaluating client requirements, conducting feasibility studies, and providing solutions.
• Participate in post-sales support, ensuring that solutions are successfully implemented and meet the customer’s expectations.

Required Skills & Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
• Experience: 1+ years of experience as a Business Analyst in an IT company or related field.
• Technical Skills:
• Proficiency in data analysis tools (e.g., SQL) and reporting software (e.g., Tableau, Power BI).
• Knowledge of process modeling tools (e.g., Visio, Lucidchart).
• Familiarity with Agile methodology and tools (e.g., JIRA, Confluence).
• Understanding of APIs and system integrations.

Roles and Responsibilities:

·         Design and implement scalable web applications and platforms using technologies such as Typescript, NestJS, Angular, NodeJS, ExpressJS, TypeORM, and Postgres

·         Good understanding of web and REST API design patterns

·         Experience with AWS technologies such as EKS, ECS, ECR, Fargate, EC2, Lambda, ALB will be an added advantage

·         Hands-on experience with unit test frameworks like Jest

·         Good working knowledge of JIRA, Confluence, Git

·         Basic knowledge of Kubernetes and Terraform for infrastructure as code

·         Basic knowledge of Docker compose and Docker

·         Strong understanding of microservices architecture and ability to implement components independently

·         Proven track record of problem-solving skills

·         Excellent communication skills

MINIMUM QUALIFICATIONS, Roles and responsibilties:

• BS/MS in Computer Engineering or related technology field
• 10+ Years of Experience in Software Development
• Experience in  writing code for embedded systems, Proficient in C/C++ coding and intel DPDK
• Understanding of network interface drivers
• Experience with VMware, AWS, MSAzure, Google Cloud Platform.
• Knowledge of micro services and containerization
• Experience in building Networking Security Products
• Knowledge of Networking, TCP/IP Protocol Suite
• Design, code embedded features/solutions for the ShieldX Product
• Design write, extend and troubleshoot datapath code for switching, routing, NAT, TCP and TLS
• Work closely with other development , Product and Test Teams

• BS/MS in Computer Engineering or related technology field
• Excellent communication and Team player skills
• Should be a self-starter and be able to adopt to dynamic fast-paced environment.
• Able to work 40 hours a week

Why join the navy when you can be the pirate?

Get onboard this ship & let's make KYC and onboarding easier than ever!

We want to ensure that our tech is successfully consumed by end users easily.

We are looking forward to work with you.

We would love to have you for the following reasons :

• Strong hold in python based backends such as Flask & Django
• Knowledge of backend principles, patterns, and best practices
• Aware of the open-source ecosystem and the libraries available.
• Proficient understanding of Git
• Must have written Unit, Integration and UI Test Cases
• Understanding of Cloud hosting (AWS,Azure) principles and interface guidelines
• Experience in working with distrubuted data using REST APIs, JSON and other technologies
• Potential interns with experience in containers will hold an advantage.
• Experience in Kafka & ELK will be an advantage.
• Experience of 1-2 years.