Customer Experience Specialist

Responsibilities:

* Collaborate with cross-functional teams on project requirements and deliverables

* Develop user interfaces using React.JS and Express API's

* Implement database solutions with MongoDB and Node.JS

Job Overview

We are seeking an experienced SAP SD Consultant with a strong understanding of O2C processes and system skills, to join our team in a hybrid work environment.

Responsibilities

1. Configure and maintain SAP settings in Order Management, Pricing, Delivery, and Logistics.
2. Execute and oversee billing and integrated flows with MM & FICO systems.
3. Lead real-time implementations and data migration projects.
4. Interface with other ERP and non-ERP systems, handling design to implementation processes including IDOCs and RFCs.
5. Utilize S4HANA for effective solutions.

Requirements

Ideal candidates should possess relevant experience and demonstrate the ability to work independently and communicate effectively

Join Our Team: Senior US Accountant Roles in Coimbatore & Remote Opportunities

Are you an experienced accountant seeking dynamic roles in US accounting? We offer senior-level positions and remote opportunities in Coimbatore, tailored for professionals passionate about client advisory, financial management, and team leadership. Join a global team dedicated to excellence in accounting services.

Roles and Responsibilities:

• Provide guidance and support to staff members involved in accounting and bookkeeping tasks.
• Coordinate with clients to set up and customize QuickBooks according to their specific needs and industry requirements.
• A high level of experience with Microsoft Office, Shared Drives, and other soft tool packages.
• Oversee and manage financial data entry, reconciliation, and reporting in QuickBooks for multiple clients.
• Provide comprehensive accounting and financial advisory services to clients, leveraging QuickBooks expertise.
• Prepare and analyze financial statements, and other financial reports.
• Demonstrate initiative, vision, creativity, and independent thinking
• Identify and resolve potential and/or existing problems with appropriate research and consulting the US engagement team, if necessary.
• Will act as a liaison between US offices and the India team
• Manage multiple clients/projects at any given time
• Work closely with management and alert them of any issues, constraints, challenges, etc. that may arise during work
• Willing to travel overseas to cater to the business needs of the company

Skills and Requirements:

• Manage the smooth onboarding for our newly hired clients.
• Handling client escalations and supporting the team with verbal and written client communications.
• Minimum 4-6 years of relevant experience in Client handling
• Ability to manage and prioritize multiple tasks
• To create a positive work atmosphere, provide team members with training and coaching.
• Manage and supervise human availability by day-to-day operations demands.
• Hold one-on-one meetings with each team member once a month to discuss their workflow.
• Attending client and management meetings
• Excellent written and oral communication skills

Software:

QuickBooks

Job Location:

Coimbatore

Job Type:

Full-time (Night Shifts Only)

Education:

Bachelor's (Preferred)

Ready to Advance Your Career?

If you’re a proactive accountant with QuickBooks mastery and a passion for client success, we want to hear from you.

The Smart Fellowship is an offline workplace simulation that scouts, assesses and trains smart talent on behalf of 100+ companies. Our focus is on finding talent who, along with their technical skills, also can apply in-demand workplace skills like critical thinking, creative problem solving, emotional intelligence, and GenAI tools.

Our Client has appointed us to identify and hire a Customer Success Specialist

Short description of company: This is a freemium learning platform that provides top 1% curated content, certified micro-skill courses, paid learning opportunities, placement support, and flexible learning options through WhatsApp.

Company’s Vision: To make learning accessible, affordable, and engaging for millions globally by transforming scattered internet content into goal-driven, AI-powered courses. Empowering learners to achieve career outcomes through cutting-edge, AI-driven education.

Meet your Manager: Our founders bring deep expertise in product development and ed-tech innovation. One is a TEDx speaker passionate about disrupting traditional learning, while the other focuses on scalable AI solutions, driving our mission to build an AI-first company that empowers learners to achieve meaningful career outcomes.

Location: WFO (Mumbai, Maharashtra)

Salary Range: INR 4 LPA to 6 LPA

The best part about this role: 

• You’ll take ownership of the entire learner journey, making a tangible impact on student outcomes. 
• As the voice of the brand, you’ll build meaningful relationships with learners and drive customer satisfaction, all while being part of a mission-driven team recognized as a Top 20 AI Startup by Google.
• If you’re selected, the company will also fully sponsor your participation in The Smart Fellowship - a 40-hour, simulation-based training that’s helped 50,000+ professionals build essential skills for career success - like creative problem-solving, workplace communication, critical thinking, and using GenAI tools at work.

You will be responsible for these Key Responsibility Areas (KRAs):

• Learner Journey Management: Own the entire user lifecycle, from onboarding to ongoing support, ensuring a seamless and rewarding learning experience that prioritizes seriousness and intent.
• Personalized Communication: Act as the voice of the company, engaging with learners through calls, chats, and emails, addressing their needs with empathy, clarity, and problem-solving skills.
• Performance Excellence: Meet and exceed key metrics, including user satisfaction, response times, and resolution rates, consistently raising the bar for service quality.
• Relationship Building: Go beyond basic support to build deep, meaningful relationships with learners, fostering long-term loyalty and brand advocacy.
• Career Success Support: Assist learners in achieving their career goals through personalized guidance, insights, and proactive support, becoming a trusted advisor in their professional journey.

Your Key Performance Indicators (KPIs):

• Learner satisfaction and retention rates.
• Response time and resolution rates for learner queries.
• NPS (Net Promoter Score) and positive learner feedback.
• Recommendation rates and repeat engagement metrics.

Who We’re Looking For:

• 1-2 years of experience in customer success, or a similar customer-facing role.
• Strong communication and interpersonal skills, with the ability to handle high-intent conversations.
• Proficiency in MS Excel and CRM tools.
• Detail-oriented mindset with a passion for helping others succeed and a proactive approach to problem-solving.
• A serious, solution-focused attitude with a commitment to delivering outstanding user experiences.

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We are a team of Product Management and FinTech honchos & alumni of distinguished institutions (IIT/IIM/ICAI) and we are building something at the cutting edge of HR & FinTech Universe (Embedded Finance is the word)! We have most recently raised Series A funding from IndiaMart and BeeNext and looking to expand our team. We are building something that is unique, real, and Impactful. If you carry a similar passion, we'd love to hear from you!

Responsibilities:

• Act as a Techno-Functional Consultant and maximize adoption of our company.
• Assist & train Customers to implement their process and help them to resolve their support queries.
• Increase overall retention and do in-depth analysis to create up-sell/cross-sell opportunities.
• Eliminate risks proactively and share product feedback and experience with the Product team.
• Showcase newly released features and maximize consumption, share a road-map with customers and gather their feedback to improvise the product.
• Delivering and communicating ROI for our clients, throughout the customer lifecycle.
• Being the trusted partner for the customer on the use-case and product functionality.
• Customer onboarding, training, and support.
• Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars.
• Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices.
• Analyzing customer data and helping them discover aspects of the product that are most beneficial to them.
• Carrying out periodic health checks to avoid churn.
• Firefighting during account escalations.
• Account management and renewals.
• Keeping customers updated on changes to the product they're using, new features, and new products they might find useful.
• Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals.
• Upselling and cross-selling through review of customers' progress.

Requirements:

• Post Graduation (MBA).
• Experience of a growing company with a focus on personal growth.

Jr. Implementation Consultant

Responsibilities:

• Coordinate with clients and coordinate wiht team members to carry out configurations and initial instance set up.
• Understand client scenarios and suggest standard configurations

Skills Required:

• You would bring in excellent communication skills
• Excellent aptitude and analytical skills
• Strong interpersonal skills and interactive skills

Social Media Executive  

Experience: 3+ years 

Location : Bangalore (Work From Office)   

ROLES AND RESPONSIBILITIES 

• Excellent written and verbal communication skills  
• Strong understanding of social media platforms, tools, and best practices  
• Social media content strategy  
• Social media handles creation and optimisation  
• All social media platforms maintenance, fanbase, engagement, insights improvements and growth plan ideation and execution 
• Calendar preparation and performance tracking 
• Performance tracking and insights analysis 
• Experience with latest tools  and reporting  
• Ability to work independently and in a team environment  
• Passion for social media and staying up-to-date with the latest trends and best practices  

MUST HAVE

• Design and implementation of the overall web architecture using React.js, Node.js, Mongo DB and AWS Lambda and Python
• Must have good knowledge of API
• Deployment and maintenance of AWS infrastructure -- Kubernetes, EC2, S3, Lambda
• Ensuring the entire stack is designed and built for speed and scalability
• Integrating our front-end UI with the constructed API
• Design and implementation of continuous integration
• Working knowledge of web-based application architectures and frameworks (including React) and the way it integrates with services.

Key Skillsets

• Node.js
• React.JS
• AWS
• MongoDB