Customer Experience Specialist

Candidate should be Gurgaon based only

Saturday's Half Day/ Sunday Off

The Assistant General Manager (AGM) - Public Relations is responsible for developing and executing strategic PR campaigns to enhance the company’s public image, strengthen brand awareness, and manage media relations. The role involves overseeing communication strategies, crisis management, stakeholder engagement, and ensuring consistent messaging across all platforms.

Key Responsibilities:

Public Relations Strategy & Execution:

• Develop and implement PR strategies to enhance the company’s reputation and visibility.
• Craft compelling press releases, media kits, and speeches for corporate events.
• Manage public relations campaigns, including product launches, partnerships, and CSR initiatives.
• Monitor industry trends and competitors’ PR activities to stay ahead of the market.

Media Relations & Communications:

• Build and maintain strong relationships with media houses, journalists, and influencers.
• Organize press conferences, media briefings, and interviews.
• Act as the company spokesperson when required.
• Ensure accurate and timely dissemination of information to the media and the public.

Crisis Communication & Reputation Management:

• Develop crisis communication plans and handle reputation management during emergencies.
• Address misinformation and negative publicity effectively.
• Provide media training to company representatives.

Internal & External Stakeholder Engagement:

• Collaborate with internal teams, including marketing, HR, and corporate affairs, to align PR efforts.
• Engage with industry bodies, government agencies, and community organizations to foster goodwill.
• Manage PR agencies and third-party communication service providers.

Content Development & Digital PR:

• Oversee the creation of engaging PR content for social media, blogs, and company websites.
• Ensure brand consistency across all digital communication channels.
• Leverage digital platforms to enhance media outreach and audience engagement.

Qualifications & Experience:

• Bachelor’s/Master’s degree in Public Relations, Communications, Journalism, or a related field.
• 8+ years of experience in PR, corporate communications, or media relations,Proven track record in handling media, crisis management, and stakeholder relations.
• Strong writing, editing, and public speaking skills.
• Ability to work under pressure and manage multiple projects.
• Experience with PR tools, social media analytics, and media monitoring software.

Key Competencies:

• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Strategic thinking and problem-solving mindset.
• Media-savvy with a keen understanding of public perception.
• Ability to adapt to a fast-paced and evolving business environment.

• Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increasing existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post-launch support

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Job Requirements: 

• Have an innovative approach, an ability to understand the prospective needs of the market and then develop business opportunities 
• Technical presentation and commercial negotiation skills 
• Business development through engagement with B2B customers developed via relationships with Architects/ Interior designers, high end real-estate developers 
• Ownership of all facets of the sales process including the design detail, product recommendation & selection and sales process for customer opportunities generated through B2B contacts 
• Manage the B2B sales pipeline, forecast monthly sales, and identify new business opportunities 
• Handle the sales process from pre-sales to after-sales services by coordinating with internal stakeholders to deliver an exceptional customer experience 
• A detailed understanding of the Ligne Roset brand, and its product categories in order to craft design solutions for the customer 
• An ability to work with a defined timeline to deliver expected results  

Skills & Qualification: 

• A Graduate (BA/B.com/ B.sc) or higher qualification 
• An excellent network in the high-end furniture retail industry with a particular focus on architects, interior designers and real-estate developers 
• Pro-active planner and executor 

• Should have excellent business communication skills, both verbal and written 
• Strong-minded with a robust personality required 
• A background from the High-end home furniture, lighting appliances, sanitaryware or similar products that are used in luxury residential projects. 

Reporting Manager: Business Head 

JD for Salesforce Developer

Must-Have:

• 5 years of experience in Salesforce

• 2+ years of experience in Salesforce Vlocity

• Experience working with Lightning org is a must.

• Should be able to perform with minimal guidance from Lead developers.

• Should be able to guide their offshore peers when needed.

Preferred:

• Preferably candidates who have Salesforce CPQ and CLM

• Preferably candidates who have experience with Salesforce Sales Cloud

• Preferably candidates who have experience with integration between Salesforce and external systems.

• Preferably candidates having experience in the energy industry.

• Preferably candidates who have at least 1 Salesforce certification.

• Experience with other technologies such as .NET, MuleSoft, MS SQL Server, and Oracle is a plus.

• Experience working with digital signature applications like Sertifi, DocuSign, etc.

• Experience working on applications that connect to credit bureaus such as Equifax, Experian, etc.

Experience in the Energy and Utilities domain

Proficiency in APEX and Vlocity

Good understanding of SQL Server and ability to write strong SQL and stored procedures (nice to have)

Ability to work independently as well as part of a team

Responsibilities:

Design and develop solutions on the Salesforce platform to meet the needs of the Energy and Utilities business

Collaborate with cross-functional teams to gather requirements and provide technical guidance

Enhance and maintain existing Salesforce applications, including debugging and troubleshooting issues

Write clean, efficient, and well-documented code that adheres to best practices

Continuously improve technical skills and stay up-to-date with the latest Salesforce developments and best practices

Job Type- Full Time

Exp- 05 years

Location- Hyderabad (WFH) ( For meetings need to attend office)

1. Work as a Senior Developer or Tech Lead for blockchain-based projects.
2. Lead small development teams (3-5 people).
3. Work in Agile/Scrum teams.
4. Deliver quality solutions to customers by implementing relevant tools/ frameworks/ libraries in Hyperledger.

1. Experience in the role of a senior developer/tech lead for blockchain and non-blockchain-based projects. (At least 3 to 5 projects)
2. Hands-on experience with Enterprise Blockchain platforms (particularly Hyperledger ONLY) and a good awareness of others, to evaluate and drive the selection of the right platform for the area of implementation.
3. Must be well versed with software design and development methodologies for web application development using Java/Java EE/Open Source or Microsoft .NET technologies.
4. Mandatory experience in implementing Blockchain applications/projects using MEAN/MERN/Java/Go technology stack, Git, Linux/ Ubuntu/ MacOs/ Windows/ Virtual machines.
5. Understanding of smart contracts and experience in developing smart contracts (Node/ JavaScript/ Go/ Java) for at least 2 live projects.
6. Knowledge of design considerations, best practices, and standards for designing smart contract-based solutions for decentralized applications.
7. Understanding of common tools/ frameworks/ libraries used for quality software development and Blockchain implementation, including those for Hyperledger.
8. Knowledge of common architecture patterns for applications (MVC, SPA), cloud, data storage, security, API/Integration, serverless architectures, etc.
9. Experience in using (and configuring) CI/CD pipelines (and know-how of DevOps) for blockchain projects.
10. Experience in leading small development teams (3-5 people) and should have worked in Agile/Scrum teams.
11. Strong verbal and written communication skills; must be comfortable with client and stakeholder interactions.
12. Good understanding of IPFS and IPNS protocols.

1. Interest to learn and apply learning to design and implement blockchain solutions
2. Record of publication of good quality blogs and papers.
3. Completion of relevant certifications: Blockchain developer, Java EE / Web Application Developer, Cloud Certification, etc.

About us:

Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.

We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018.

We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada.

Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.

Marquee customers along with some exciting start-ups are part of our clientele.

Its remote, Independent consultant, WFH.

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
2. You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.