Customer Experience Specialist

Company Description

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

We are seeking a high-performing Team Leader - Sales to lead and manage a team of sales consultants. This role is responsible for driving team performance, ensuring process adherence, and meeting revenue goals with a strong focus on consultative selling. If you have a strong sales background, leadership experience, and a passion for growing people and revenue together, we’d love to meet you.

Key Responsibilities:

Team Leadership & Management:

• Lead, manage, and coach a team of Business Consultants to consistently achieve monthly revenue and product targets.
• Conduct daily huddles, pipeline reviews, and performance check-ins.
• Monitor adherence to sales processes, CRM hygiene, and SOPs.

Revenue Ownership:

• Own and drive the team's revenue target with a strong focus on IVR and WhatsApp Business API.
• Enable team members to upsell and cross-sell add-on products (SMS, Truecaller, etc.).

Training & Development:

• Work closely with the Sales Enablement team for onboarding and upskilling.
• Conduct mock calls, feedback sessions, and sales coaching regularly.

Qualifications

• 3–5 years of experience in B2B sales, preferably in the SaaS or cloud communication domain.
• Minimum 1 year of experience in a team handling or mentorship role.
• Proven track record of achieving and exceeding individual and team sales targets.
• Strong understanding of consultative selling and solution-based pitching.
• Hands-on experience with CRM tools like Zoho or similar platforms.
• Excellent communication, leadership, and interpersonal skills.
• High ownership mindset with the ability to thrive in a fast-paced, target-driven environment.

Additional Information

• Competitive salary with team and individual performance-based incentives.
• Opportunity to lead a high-impact sales team in a fast-growing SaaS company.
• Structured growth and leadership development path.
• Collaborative work culture and access to experienced mentors.

Responsibilities

 Co-ordinating with the logistics team to maintain smooth operations

 To provide customer service, handling communications with customers over calls, and messages.

 To generate daily, weekly, and monthly reports for clients

Requirements

 Bachelor's Degree

 2-3 years of operations experience in the transportation industry

 Excellent written and verbal communication, presentation, and interpersonal skills

 Strong sense of initiative and customer service orientation

 Ability to adapt and achieve targets in a dynamic, fast-paced working environment

 Experience with the online marketplace is desirable

 Ideally a keen interest in the Transportation industry

Role: React UI Lead

Exp: 8+ Years

CTC: up to 30 LPA

Mode of Interview: 2 rounds onsite + 2 online

Required Skills and Qualifications: 

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience). 
• Proven experience (>8 years) as a UI developer with expertise in HTML5, CSS3, JavaScript/TypeScript 
• Proven experience in front-end frameworks React (must), Angular(good to have), Vue.js(good to have). 
• Solid understanding of responsive web design, accessibility, and cross-browser compatibility. 
• Experience leading a team of UI developers in an agile environment. 
• Strong problem-solving skills and ability to troubleshoot complex issues. 
• Excellent communication skills with the ability to collaborate effectively with cross-functional teams. 
• Experience with version control systems (e.g., Git) and CI/CD pipelines. 
• Experience with UI testing frameworks and tools (e.g., Jest, Cypress) is a plus. 
• Knowledge of UX design principles and familiarity with UX design tools (e.g., Sketch, Adobe XD) is desirable. 
• Ability to prioritize and manage multiple tasks in a fast-paced environment. 
• Experience building a UI for multi-tenant SaaS platform. 

Job Description:-

● Passion for making creative content on a spectrum of media platforms - social,

streaming, AR, music, film, interactive, etc

● Extraordinary motion design and editing skills

● Familiar with working with almost every content creation format out there: Adobe

Premiere, Adobe After Effects, Adobe Creative Suite & design templates in Canva or Google

Docs, Sheets, Slides, TikTok, Instagram, FB Live, etc

● Responsible, accountable, cool and always kind because you love the magic of

collaboration.

Here’s the Gig --

● Master the ability to turn any branded content into a volume of social gold (clips, gifs,

graphics, photos, stories, copy, etc.)

● Work with a wide range and quality of video and static imagery - from a collection of

photography to short video clips

● Collaborate with our creative and strategy teams to create and manipulate video, a

plethora of photography, social copy, gifs, short clips, streaming stories, etc

● Hone your design and editing skills utilizing standard industry software and social

platforms

● Wrangle and roll with your teammates on rapid-fire requests and seriously tight

timelines while keeping a chill, proactive attitude

• Over all 2-4 years’ experience in Inventory Management System and customization with third party systems,
• Atleast 2  years of hands on experience in Cramer 8 or Above version and customisations using Cramer integrations.
• Java/PL SQL Development hands on experience.

Skills:

Full Stack Developer

Developed Gaming Application

Developed 3D Gaming Application

Basic knowledge of C, C++, MySQL, Mongo db

• Within a team of more than 60 people, you will be in charge of: entire HR activities and will carry out the following duties:
• Managing company staff, including coordinating, and supporting the recruitment process.
• Manage Internal and External communication related to HR
• Bridging management and employee relations by addressing demands, grievances, or other issues 4) Preparation and implementation of HR policies and guidelines
• Support Group policies, good practices and guidelines to managers and monitoring they are properly applied locally
• Compliance implementation and grievance handling. Nurture a positive working environment
• Ensure legal compliance throughout human resource management
• Employee engagement Activities, General administration work at Bangalore office including procurement of office supplies
• Coordination with suppliers, vendors, and service providers for Ecocert
• Maintaining knowledge of changing trends, best practices, regulatory changes in human resources and associated fields.

Education:

• Bachelor’s degree + Diploma/MBA in HR
• Experience: 5+ years in human resources (proven working experience as HR Manager or HR Executive) or recruitment

Technical skills: -

• In-depth knowledge of labour law and HR best practices
• Demonstrable experience with Human Resources metrics
• Extensive knowledge of HR policies and systems
• Knowledge of HR systems and databases (HRIS)
• Familiarity with HR software and working knowledge of MS Office

Behavioural skills:

• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset
• People oriented and results driven
• Ability to architect strategy along with leadership skills
• Autonomy, proactivity, accountability
• Attention to details
• Adept to problem-solving and conflict resolution
• Excellent active listening, negotiation, communication, and presentation skills.
• Handle confidential matters with discretion

• Meeting with clients to discuss website design and function.
• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.