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Team -Support Operations — Technical Solutions
Level
IC2 (1–3 years of relevant experience)
Location
India (Remote) — IST time zone, with overlap with US East/Central teams
Reports To Tech Manager
Employment Type Full-time
ABOUT DELTEK
Deltek is the leading global provider of software and solutions for project-based businesses, serving government contractors, professional services firms, and architecture & engineering companies. Our products help customers manage the full project lifecycle — from winning work and planning resources to executing delivery and getting paid.
The Support Operations Technical Solutions team sits inside Deltek's Customer Success organization. We build and maintain the internal tooling, integrations, and AI-powered workflows that enable Deltek's support and customer success teams to operate at scale — think intelligent case routing, knowledge-base agents, data pipelines between Salesforce, Gainsight, and Oracle Service Cloud, and automation that removes manual work from high-volume support processes.
THE ROLE
We are looking for a System Engineer (IC2) to join our Technical Solutions team based in India. This is a hands-on engineering role, you will build, integrate, and support the systems that power our customer-facing and internal support operations.
In your first year, you can expect to:
- Build and maintain integrations between support platforms (Oracle Service Cloud, Salesforce, Gainsight) using PHP, JavaScript, and Workato
- Contribute to AI-assisted workflow automation — including LLM-based tools and intelligent routing solutions already in production
- Write and optimize SQL queries against our operational data stores to power dashboards, reports, and automated triggers
- Troubleshoot issues across the full stack: front-end, API layer, back-end logic, and database and document root cause findings
- Work in a sprint-based environment alongside engineers, CS operations leads, and product stakeholders across the US and India
This role is well-suited for someone who is early in their career but already has real project or production experience. You will work with guidance from senior engineers while taking genuine ownership of defined workstreams. The expectation is not that you know everything on day one — it is that you are technically curious, structured in your thinking, and driven to ship things that work.
WHAT WE'RE LOOKING FOR
Must-Have Technical Skills
- PHP and JavaScript: Hands-on experience building or maintaining web applications, APIs, or internal tools. You have written code that went somewhere beyond your laptop.
- REST/SOAP APIs and Web Services: You understand how system-to-system data flows work and have built or consumed integrations in a real context.
- Relational databases and SQL: You can write optimized queries, understand joins and indexes, and are comfortable reading a schema you didn't design.
- Full-stack troubleshooting: When something breaks, you know how to methodically trace the issue across front-end, back-end, and database layers — not just escalate it.
- Documentation: You can translate what you built into clear written artifacts — requirements, workflow diagrams, solution designs — that a non-engineer can follow.
- Agile/sprint delivery: You have worked in a structured sprint environment and are comfortable with ceremonies, tickets, and incremental delivery.
Must-Have Soft Skills
- Root-cause orientation: You don't patch symptoms and move on. You want to understand why something broke before deciding how to fix it.
- Self-driven with good judgment: You can manage your own time on a defined problem, identify when you're stuck and need input, and flag risks before they become blockers.
- Clear communicator across audiences: You can explain a technical problem to a non-technical stakeholder and a design decision to a senior engineer — in writing and in a call.
- Collaborative: You work well with people you've never met in person, across time zones, and with stakeholders who don't share your technical background.
Nice-to-Have Skills
The following are not required for the role, but candidates with depth in any of these areas will stand out. Listed in rough order of relevance to this team's current work:
Oracle Service Cloud
Workato / iPaaS
Salesforce
Gainsight
AI / LLM integration
Snowflake
Microsoft Power BI
Microsoft Power Apps
Cloud-native development
Experience with AI tools (GitHub Copilot, LLM APIs, automation agents) used in an operational or product context — not just personal experimentation — is a genuine plus for this team.
RESPONSIBILITIES
At the IC2 level, you will primarily execute within defined frameworks and grow your independent scope over time. The following reflects what you will own and contribute to:
Build & Integrate
- Build and maintain AI-enabled workflows, platform integrations, and internal tools using PHP, JavaScript, Workato, and Web Services
- Develop prototypes and proofs of concept; contribute to production deployments under senior guidance
- Implement and test integrations between Deltek's support platforms and internal data systems
Analyse & Solve
- Break down defined problems into actionable tasks; identify risks, dependencies, and edge cases before they surface in production
- Troubleshoot complex issues across the full stack and document root cause findings clearly
- Investigate stakeholder-reported issues to identify whether the problem is technical, process-related, or both
Operate & Improve
- Follow established governance, architecture, and deployment processes; raise improvement suggestions through proper channels
- Write and maintain documentation for systems, workflows, business rules, and solution designs
- Participate actively in sprint ceremonies; manage your own tasks and flag blockers early
- Demonstrate continuous learning in AI, automation, and integration technologies — this space moves fast and curiosity is part of the job
QUALIFICATIONS
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline. Equivalent practical experience considered.
- Experience: 1–3 years of hands-on experience in software engineering, systems integration, or a closely related field. Internship and co-op experience counts if it involved real production systems.
- Coding: Demonstrable PHP and/or JavaScript experience — a portfolio, GitHub profile, or code sample you can speak to will strengthen your application.
- Collaboration model: Comfortable working remotely with distributed teams. The role requires regular overlap with US East/Central time zones (approximately 6:30 PM – 10:30 PM IST for at least part of the week).
- Language: Strong written and spoken English is essential — much of the collaboration with stakeholders and senior engineers happens asynchronously in writing.
WHAT TO EXPECT WORKING HERE
- A small, technically-focused team where your work is visible and your contributions are directly tied to outcomes customers feel
- Exposure to production AI/LLM systems, not just theoretical discussions about AI
- A culture that values root-cause thinking and good documentation over heroics and quick fixes
- Growth path: engineers who demonstrate technical depth and ownership at IC2 have a clear track toward IC3 (mid-level) scope within 18–24 months
- Regular 1:1s and structured feedback — this team invests in making you better, not just keeping you busy
- Discussing project aims with the development team.
- Designing and building web applications using CodeIgniter.
- Troubleshooting issues in the implementation and debug builds.
- Working with front-end and back-end developers on projects.
- Testing functionality for users and the backend.
- Ensuring that integrations run smoothly.
- Scaling projects based on client feedback.
- Recording and reporting on work done in Codeignitor/Laravel
- Maintaining web-based applications.
- Presenting work in meetings with management.
Desired Candidate Profile
- Experience working with PHP, performing unit testing, and managing APIs such as REST.
- A solid understanding of application design using Codeignitor/Laravel.
- Knowledge of database design and querying using SQL.
- Proficiency in HTML and JavaScript.
- Practical experience using the MVC architecture.
• Dotnet, Web Developer
• ASP.NET MVC
• Web API
• SQL Server
• C#
• Javascript
• JQuery
About the team
Vakilsearch is on a mission to make Legal Simple. We are the leaders in Indian Legal, Tax and Compliance. Our mission is simplifying businesses to be in compliance with Government through end to end process and workflow automation. This is the key initiative of Vakilsearch as we look to revolutionize legal space in India.
We are a technology-driven platform, offering services that cover the legal needs of start-ups and established businesses. Some of our services include incorporation, government registrations & filings, accounting, documentation and annual compliances. In addition, we offer a wide range of services to individuals, such as property agreements and tax filings. Our mission is to provide one-click access to individuals and businesses for all their legal and professional needs.
Key Skills
- Strong proficiency with JavaScript
- Strong knowledge in JavaScript Object Oriented Programming
- Strong Knowledge of Node.js and frameworks such as Express
- Good Understanding of the nature of asynchronous programming model
- Good Understanding of callbacks and event emitters
- Good Experience in Node.js Module/Library development
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Proficient understanding of code versioning tools, such as Git
- Working experience with MongoDB or equivalent nosql data store
Job Description
We are looking for a talented Magento 1 and 2 developer that will oversee maintaining our
eCommerce website. Your main tasks will be to ensure that the last security patches are installed and that existing functionality continues to work properly. You will also oversee developing new modules and applying any required front-end changes.
What we expect from you?
Good experience in eCommerce development
Strong debugging skills, Code flow analysis, and the ability to read and modify existing
code.
Good knowledge of Payment gateway integration
Shopify experience will be a big plus.
2+ years of work experience.
Strong problem-solving and troubleshooting skills.
Good communication and Learning attitude.
Strong object-oriented programming knowledge
Very good PHP knowledge
JavaScript is a must for front-end development
Extensive LESS & CSS knowledge
Magento certification is a big plus
What you will get to work on?
Create responsive sections as per the requirement given to you.
Bug fixing, testing, and maintenance of the site.
Data entry work is also included
Regularly update our Magento installation
Install security patches
Develop new functionality
Implement front-end changes.
For more details dial - nine/one/zero/one/four/double three/eight/one/two.
MERN stack Developer:
We are looking for a MERN Stack developer to join our team at the earliest. In this role, as a Senior Mern Stack Developer, you will be entrusted with developing JavaScript applications using Node.js, Express, React.js, and Mongo DB. Apply now for the role of a Mern Stack Developer at Pattem that’s opening doors for skilled, energetic developers looking for Mern Stack Developer Jobs in Bangalore. If you can help us design and create multiple layers of applications while working cross-functionally across different infrastructures. You would fit perfectly if you love problem-solving, design, and creating quality offerings.
Know Your Work:
- As a MERN Stack Developer, it’s your responsibility to translate storyboards and various use cases to create high-performing apps
- Write, execute, and maintain clean, reusable and scalable code
- Integrate our various data storage solutions
- Ensure the responsiveness and boost the performance of our apps
- Find and address the various bottlenecks and bug-fixes
- Help in code automatization
What You Need To Apply:
- Previous working experience as a MERN stack developer for 3+ years
- Strong experience with full-stack Javascript framework, Mongo DB, Express, React.JS, Node JS.
- Self-motivated with the ability to work independently or jointly in a self-directed way.
- Demonstrated successful development of enterprise-grade web applications
- Proven analytical and problem-solving capabilities
- Keen attention to detail
- Comfortable leading product development
- Strong work ethic and desire to build industry-leading products
- Proactive instead of reactive
- Looking for ways to improve self and projects
Work Location: Hyderabad
Experience:5 to 9 Years
Package:Upto 14 LPA
Notice Period:Immediate Joiners
Its a Full Time Opportunity with Our Client
Mandatory Skills: .Net Core,Asp.net,MVC,ADO.Net,Web API,Entity Framework,Ajax,Jquery,JavaScript & SQL Server
Job Description:
--Minimum 5+ year of programming experience in analysing, designing and developing Web (Client/Server) based N-Tier, SOA applications using C#.NET, .Net Core, ASP.NET Web Forms, ASP.NET MVC, ADO.NET, WEB API, Entity Framework, AJAX, Web Services, CSS, JQuery, JavaScript and SQL Server.
--Required ASP.NET MVC developer that he/she will be able to develop and support existing applications.
--The main scope of work will include everything from back-end to client-side code, using optimal and efficient technologies, frameworks, and patterns.
--Should have good understanding about the entire project life cycle including requirements analysis, design, coding, unit testing and perform code reviews.
--Data gathering, research and analytical abilities so as to develop insightful conclusions and generate solutions to address product needs.
--Ability to work independently as well with other team members. Should be able to take ownership of tasks.
- Multiple solution stack development experience along with MEAN(Mongo, Express, Angular and Node)
- Python with any web framework
- Micro Services, Performance Engineering, Docker, Kubernetes, AZURE, CI/CD pipeline,, MySQL and Database design
Job Role :
- Responsible for component selection, design standardization, common library building.
- Build services and templates based on published standard (RFC type)Build coding templates and architypes adhering to design standard.
- Understand NFR and define architecture, design and validation for each NFR element.
- Design data model, service contract and document framework.Define and ensure coding standards
- Define and ensure UI standards are followed. Design micro services, security, deployment Well-versed in module level effort estimationWell-versed in application integration patterns Exposure to bug fixing, maintenance, continuous integration releases.
- Exposure to building architectural view like logical, physical and deployment.Exposure to performance bottleneck, RCA and remediation.Exposure to security issues, RCA and remediation.
Process Exposure :
- Able to interact with team, stakeholders and architects. Understand functional requirements and create design documents for features.
- Participate in sprint planning and story elaboration sessions.
- Candidate should be able to work independently in an Agile project.
- Experience with Test-Driven Development, Integration testing and Agile processes.
- Code review from a standard and design adherence perspective.










