Hands ON Tech Lead

About the role

We are seeking an experienced Dynamics 365 Architect with a strong specialization in the Customer Service / Contact Center module to design, implement, and optimize enterprise-scale customer engagement platforms. The ideal candidate will have deep expertise in Dynamics 365 Customer Service, Omnichannel, Power Platform, and Azure Communication Services, and will play a critical role in driving digital transformation for customer support operations.

Location: Remote (9 am EST to 6 pm EST)

Key Responsibilities

• Solution Architecture & Design
• Lead the architecture, design, and deployment of Dynamics 365 Customer Service / Omnichannel solutions.
• Define end-to-end contact center architectures leveraging Dynamics 365, Power Platform, Azure Communication Services, and AI capabilities.
• Integrate D365 CC with telephony, IVR, chatbots, CRM, ERP, and third-party applications.
• Technical Leadership
• Provide architectural guidance to delivery teams across multiple customer support transformation programs.
• Define technical roadmaps, best practices, and standards for scalable and resilient customer service platforms.
• Conduct design reviews and ensure compliance with security, compliance, and enterprise standards.
• Implementation & Delivery
• Drive end-to-end implementation lifecycle including requirements gathering, solution design, customization, integration, testing, and go-live.
• Collaborate with business stakeholders, product owners, and customer experience leaders to translate requirements into technical solutions.
• Ensure high availability, performance optimization, and SLA adherence for omnichannel platforms.
• Innovation & Optimization
• Leverage AI/ML, Copilot, Power Virtual Agents, and automation to enhance agent productivity and customer experience.
• Drive adoption of self-service, chatbots, and intelligent routing to optimize cost-to-serve.
• Continuously assess new Microsoft Cloud innovations (Fabric, AI Builder, Cognitive Services) for contact center enhancement.
• Stakeholder Engagement
• Act as a trusted advisor for business and IT leaders, presenting solution options and value-driven roadmaps.
• Manage vendor/partner relationships for telephony, AI, and integration platforms.
• Deliver executive-level reporting on solution design, KPIs, risks, and program progress.

Preferred Qualifications

• 10+ years of experience in CRM/Contact Center solutions, with at least 5 years in Dynamics 365 Customer Service/Omnichannel.
• Proven track record of architecting and delivering large-scale customer service/contact center transformations.
• Strong hands-on knowledge of:
• Microsoft Dynamics 365 Customer Service / Omnichannel
• Power Platform (Power Apps, Power Automate, Power BI, Power Virtual Agents)
• Azure Communication Services, Azure Cognitive Services
• Cloud Contact Center integrations (Genesys, Cisco, Avaya, NICE, Five9, etc.
• Deep understanding of case management, SLA/KPI tracking, routing rules, agent desktops, knowledge management.
• Experience with AI-powered customer service (chatbots, generative AI, predictive routing).
• Strong knowledge of security, compliance, and data governance (GDPR, PCI DSS, ISO standards).
• Certifications preferred:
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
• Microsoft Certified: Power Platform Solution Architect Expert

Soft Skills

• Strong leadership and stakeholder management skills.
• Excellent communication and presentation ability (executive and technical audiences).
• Ability to balance innovation vs. cost/risk in enterprise solutions.
• Strong problem-solving, conflict resolution, and vendor negotiation skills.

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

• Challenge technical decisions and web service designs and provide inputs for improvement
• Provide qualified code (tested and documented)
• Fix issues that arise from testing/customers
• Create or update all the relevant and required technical documents (design, architecture, )
• Follow quality development rules and recommendations (unitary test, change management, build management, Software factory…)
• Perform code reviews and suggest improvements
• Work in Agile mode and Test Driven development process
• Collaborate and work closely with all stakeholders

• Hardcore developers who can write performance-based quality code and drive code
• Preferred: Java1.8, Junit, Springboot, Dropwizard, RabbitMQ, Jenkins jobs, NoSQL DB (MongoDB, Neo4j), Docker, and DevOps (Optional: Python, AWS)
• Knowledge about Secure coding guidelines, Sonarqube, Configuration Management (Perforce), Jira
• MUST have experience in Scrum/Agile SDLC
• Value Add – experience on the server side in IPTV/OTT/STB

Leaders at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products (http://www.styleade.com/" target="_blank">www.styleade.com) enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping. The product has added 50 million USD to the top-line of one of the largest luxury retailers in the world. Store Associates and Stylists have assisted upwards of 100,000 consumers till date.

We would welcome someone to the team who wishes to:

• take ownership of the quality of code powering the product
• take an active role in the definition and evolution of best industry practices and procedures
• design, develop and test the core product software and databases to ensure strong optimization and functionality
• contribute in all phases of the development lifecycle
• support others to succeed and shine in a supportive team culture

• 4+ years experience in building consumer products
• experience of leading a team of 3 or more full stack developer
• Codeigniter Preferred 
• Good knowledge of Mysql and query optimisation
• Experience with PHP 7, HTML5, AJAX, JavaScript, JQuery, CSS, MVC frameworks (Bootstrap), API
• Experience with Ubuntu OS is a plus
• experience deploying softwares to cloud providers such as GCP, AWS

• Should have experience researching problem statements and designing solutions that meet the desired UX goals and stakeholder requirements

• Should be able to rapidly prototype ideas; pen and paper will do for mockups. Should be familiar with prototyping tools or front end code for higher fidelity prototyping

• Good communication skills. Must be able to communicate idea to all stakeholders product, engineering and design

• Must have average above average knowledge of the Adobe Suite

• Must be able to look at the product as a whole to design workflows that scale

• Must be able to measure UX changes and suggest further improvements

• Should be able to build UI components that meet the desired UX. Should be able to understand and respect the UX

• Should follow the style guide and design according to the guidelines

• Understanding of typography, typographic grid, grid based systems, design frameworks and responsive design principles is required. Should be able to adapt and extend the style guide as required and define new UI components when needed

• Should be able to build reusable UI components

• Good communication with the product and engineering teams to assess feasibility of UI components

• Experience with motion/interaction design a plus

• Must know the Adobe Creative Suite well. Must also be familiar with prototyping tools

• 3+ years’ experience developing and implementing enterprise-scale reports and dashboards.

• Proficiency with MS Power BI / SSRS.

• Knowledge of logical and physical data modeling concepts (relational and dimensional).

• Understanding of structured query language (SQL).

About theAsianparent : theAsianparent is a reproductive health-tech company that reaches out to 30 million mothers every month through our parenting website and app. Our vision is to improve the overall health of pregnant women, mothers and families in South East Asia by helping them navigate their most important moments with data-driven solutions and information in the form of content, community and physical products.

Headquartered in Singapore, theAsianparent has offices in Vietnam, Indonesia, Malaysia, the Philippines, Thailand, India, Sri Lanka, Hong Kong and Nigeria. Our investors include Fosun, JD.com,Vertex Ventures and others.

Link: https://tickledmedia.com/" target="_blank">https://tickledmedia.com/ / https://sg.theasianparent.com/" target="_blank">https://sg.theasianparent.com/

We are looking for a Backend Engineers with 4+ years of experience to join our team. This is unique opportunity for a driven and insightful Engineer to join the leading growth-stage start up in the most meaningful segment of the economy(parents) in the core market of Singapore. This is a role where careers are made, if you are upto the challenge, and keen to work with world-class teams.

Work Experience : 4 years & above

About the Role :

This role is based in our India Office, reporting to the Head of Development.  

Experience: PHP Developer: 3 - 5 Years

Job Specifications:

• Required (Must Have) skills : Wordpress, Core PHP, OOPS Concept, MySQL, Github
• Desired (Good to have) skills : Linux Command, Basic HTML5 & CSS3, JS/Jquery Ajax, Third-party APIs

Requirements:

1. Must be a self-starter & be able to work with minimum supervision
2. Basic architectural understanding of modern day web applications and enjoy designing a system for speed and scale.
3. Should be able to create a website in HTML, Wordpress, WooCommerce and Laravel (Good to have)
4. Highly Proficient with PHP, MySQL, JQuery, JavaScript, MVC Architecture, OOPs & XSLT
5. Excellent knowledge of PHP frameworks and MVC design patterns
6. Experience of creating database schema
7. Experience with CI/CD tools like jenkins is a plus.
8. Experience with testing and automation frameworks.
9. Good knowledge and experience in AGILE and SCRUM methodologies.
10. Working knowledge of AWS Services, Web Services/REST API etc.
11. Understanding of SEO is plus

What can you expect :

• A fast-paced environment to learn and grow in your career with a market leader with ambitious growth plans.
• Opportunities to learn about and work in different areas of content creation and management and become a well-rounded digital media content professional.
• Dynamic and supportive work culture.
• A passionate team of people working tirelessly to help women across South East Asia and beyond.