Customer Care Executives

We're seeking passionate, next-gen minded engineers who are excited about solving complex technical challenges and building innovative, first-of-its-kind products which make a tangible difference for our customers. As a Frontend SDE-1, you will play a key role in driving strategic initiatives, collaborating with cross-functional teams across business, product, and operations to solve exciting problems. This role demands strong technical acumen, leadership capabilities, and a mindset focused on innovation and operational excellence.

We value individuals who think independently, challenge the status quo, and bring creativity and curiosity to the table—not those who simply follow instructions. If you're passionate about solving problems and making an impact, we'd love to hear from you.

Key Responsibilities

• Strategic Planning: Work closely with senior leadership to develop and implement engineering strategies that support business objectives. Understand broader organization goals and constantly prioritise your own work.
• Technical Excellence: Understand the onground problems, explore and design various possible solutions to conclude and implement scalable, extensible and secure software systems. Implement and learn best practices in technical architecture, coding standards, and software testing to ensure product delivery with highest speed AND quality.
• Project and Program Management: Setting up aggressive as well as realistic timelines with all the stakeholders, ensure the successful delivery of engineering projects as per the defined timelines with best quality standards ensuring budget constraints are met. Use agile methodologies to manage the development process and resolve bottlenecks.
• Cross-functional collaboration: Collaborate with Product Managers, Design, Business, and Operations teams to define project requirements and deliverables. Ensure the smooth integration of engineering efforts across the organization.
• Risk Management: Anticipate and mitigate technical risks and roadblocks. Proactively identify areas of technical debt and drive initiatives to reduce it.

Required Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex technical challenges.
• Strong understanding of software design principles and patterns.
• Hands on with multiple programming languages and modern development frameworks.
• Understanding of Rest APIs and Computer Networks.
• Experience with React, Redux and React Native.
• Strong communication and interpersonal skills, with the ability to influence and inspire teams and stakeholders at all levels.

Skills:- Javascript, Typescript, React, Redux, React Native

Summary:

We are seeking an experienced Business Analyst/ERP Functional Consultant to work directly with clients, gathering and validating business requirements and mapping them to Odoo ERP functionalities. The role involves conducting GAP analyses, configuring Odoo applications, and delivering user training both remotely and on-site. The consultant will participate in project meetings, track deliverables, and provide ongoing support and guidance on best practices for using Odoo ERP effectively.

Job Responsibilities

• Provide Odoo ERP Functional Consulting expertise utilizing industry experience, strong knowledge of various business domains, business analysis, best practices, and a pragmatic mindset to facilitate our customer’s most complex business requirements.
• Prepare a detailed scope of work(SOW) resulting from personalization sessions to our customers in the pre-sales phase to provide proposed solutions for the customer’s business requirements.
• Responsible for identifying business requirements, requirements management, functional design, system analysis, GAP analysis, end-user training, Preparing BRD, prototyping, process design (including scenario design, flow mapping), testing, defining support procedures, and leading workstreams implementations and supporting end-to-end Odoo ERP implementations.
• Provide Odoo ERP applications solutions to an exclusive range of customers across high profile assignments.
• Provide architectural direction and guidance to all staff from pre-sales through the delivery cycle specifically for the use of the Odoo ERP Business Applications.
• Design and define customizations and integration requirements in collaboration with Application Developers (Technical Team) for delivering solutions to automate business processes.
• Manage the full life cycle of Odoo ERP Implementation and Testing phases.
• Develop solution design from what is available in Odoo as a standard feature(s) and lead the customer throughout the implementation and support phases.
• Assist customers maximize strategic business value from Emipro custom business solutions to provide them with a vision of their end state solution and roadmap.
• Evaluate customer’s business requirements, needs, and objectives and convert the same to company processes, solutions, and modules being implemented.
• Manage all aspects of the configuration process for the customer from configuration through to acceptance and sign-off.
• Supply ERP functional consulting and training services at customer sites upon as and when required by Emipro.
• Create, review, and contribute towards implementation deliverables such as functional specifications, test cases, technical solution/ design, standard operating procedures, etc. 
• Interact with the key end-users and business owners to map applications to standard business processes and conduct a gap analysis.
• Ensure that the system accurately meets the defined expectations of the business, proper testing is implemented, and performance and security requirements are closely monitored by working with the Project & Product team of Emipro.
• Troubleshoot issues that arise during configuration sessions.
• Translate business requirements to our technical team members and translate technology solutions from our technical team to the customers.
• Create functional requirements as an input to application design.
• Conduct Cut-over, Go-Live processes, and assists the technical staff by testing the behaviour of the system.
• Supervise, Mentor, and Train junior consultants and business analysts on application and implementation methodology.
• Conduct business process mapping and requirements gathering sessions (workshops) with new customers to determine configuration requirements both on-site and remote.
• Document the settings/configurations and prepare proper guidelines that allow other consultants to do further changes or repairs with due efforts. 
• Ensure proper training is given to the end-users and that the new system is usable, performing appropriately and the business flow is complete and correct.

Required Skills

• Minimum 3+ years of relevant work experience in any of the famous ERP systems like Odoo, Oracle, Microsoft Dynamics, SAP, etc.
• Strong knowledge in business domains like Sales, Purchase, Manufacturing, Logistics, Supply Chain, Procurement, Wholesale Industry, Services or Retails, etc.
• Strong business judgement and common sense
• Master in Product Demonstrations
• The initiative, creativity, and a passion to deliver results that make a difference
• Well-rounded individual with varied interests and experience
• Excellent communication (verbal, written, and presentation) and interpersonal skills (outgoing and personable)
• Ability to do multi-task, prioritise and manage time effectively
• Proven experience of working in Migration Projects
• High Focus on Customer Service and is passionate about ensuring customer requirements are met.
• Must have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.
• Team leading or people management experience can be added advantage.

Job Title: SEO Specialist

Location: Viman Nagar, Pune

About Us:

Webducts is a leading digital marketing agency dedicated to helping businesses thrive online. We specialize in providing comprehensive solutions to enhance our clients' online visibility and drive growth through strategic digital marketing initiatives.

Role Overview:

We are seeking a talented and experienced SEO Specialist to join our team. The ideal candidate will be responsible for driving organic traffic, improving search engine rankings, and generating leads for our clients through a combination of organic SEO and paid advertising campaigns.

Key Responsibilities:

• Develop and execute SEO strategies to improve website visibility and search engine rankings.
• Conduct keyword research, competitor analysis, and on-page optimization to enhance website performance.
• Plan and implement effective paid advertising campaigns across various platforms, including Google Ads and social media.
• Monitor and analyze website traffic, performance metrics, and campaign results to optimize strategies and achieve desired outcomes.
• Collaborate with the content team to create high-quality, SEO-friendly content that resonates with target audiences.
• Stay updated with industry trends, algorithm changes, and best practices to ensure continuous improvement in SEO and digital marketing efforts.

Requirements:

• Proven experience as an SEO Specialist or similar role, with a track record of successfully ranking websites and generating leads.
• In-depth knowledge of SEO principles, techniques, and tools (e.g., Google Analytics, SEMrush, Moz).
• Proficiency in managing paid advertising campaigns on platforms like Google Ads, Facebook Ads, and LinkedIn Ads.
• Strong analytical skills and the ability to interpret data to make informed decisions and optimizations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• A proactive mindset with a passion for staying updated with the latest trends and developments in SEO and digital marketing.

Benefits:

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and advancement.
• Flexible work environment with the option for remote work.
• Dynamic and collaborative team culture with a focus on innovation and creativity.

Join us at Webducts and be a part of our mission to help businesses thrive online!

Job Responsibilities:

• Apply your knowledge of ML and statistics to conceptualise, experiment, develop & deploy machine learning & deep learning systems.
• Understanding the business objectives & defining the right target metrics to track performance & progress.
• Defining & building datasets with the appropriate representation techniques for learning.
• Training & tuning models. Running evaluation & test experiments on the models.
• Build ML pipelines end to end. (Everything MLOps.)
• Building pipelines for the various stages.
• Deploying models.
• Troubleshooting issues with models in production.
• Reporting results of model performance in production.
• Retraining, performance logging & maintenance.
• Help the business with insights for better decision-making. You will build many predictive models for internal business operations
  you will derive insights from the trained models & data to help the product & business teams make better decisions.

Requirements:

• 2+ years of work experience as an ML engineer or Data Scientist with a Bachelors Degree in Computer science or related field
• Theoretical & practical knowledge of Machine Learning, Deep Learning and Statistical methods. (NLP Tasks, Recommender Systems, Predictive Modelling etc)
• Since Pepper is a content company, you will work on many interesting text based problems. Solid understanding of Natural Language Processing techniques with Deep Learning is a must for this role.
• Familiarity with the popular NLP applications and text representation architectures & techniques: text classification, machine translation, named entity recognition, summarisation, question answering, zero-shot learning etc.  Bag of Words, TF-IDF, Word2vec, GloVe, BERT, ELMo, GPT etc.
• Experience with ML frameworks (like Tensorflow, Keras, PyTorch) & libraries like Sklearn.
• Experience with ML infrastructure & shipping models.
• Excellent programming & algorithmic skills. Good understanding of Data Structures and algorithms (fluent in at least one object oriented programming language). Proficiency in Python is a must.
• Strong understanding of database systems & schema design. Proficient in SQL

Please let us know if you are interested in the above opening and if interested please let us know your

Current CTC :

Expected CTC :

Notice Period :

Relevant experience in  Machine Learning :

Relevant experience in Deep Learning:

Relevant experience in NLP Applications:

Regards

Ashwini

• Developing a deep understanding of our vast data sources on the web and knowing exactly how, when, and which data to scrap, parse and store
• Working closely with Database Administrators to store data in SQL and NoSQL databases
• Developing frameworks for automating and maintaining constant flow of data from multiple sources
• Working independently with little supervision to research and test innovative solutions skills

Desired Candidate Profile

• Bachelor/ Master’s degree in Computer science/ Computer Engineering/ Information Technology
• 1 - 5 years of relevant experience
• Strong coding experience in Python (knowledge of Java, JavaScript is a plus)
• Experience with SQL and NoSQL databases
• Experience with multi-processing, multi-threading, and AWS/Azure
• Strong knowledge of scraping frameworks such as Python (Request, Beautiful Soup), Web Harvest and others
• In depth knowledge of algorithms and data structures & previous experience with web crawling is a must    

• Understanding business requirements and processes from our customers for creating digital applications on our internal no-code tool
• Converting business processes into technology solutions, designing application flow, database design, and connections.
• Create SQL queries for report generation on the platform.
• Build visualizations and dashboards based on business KPIs.
• Create training documents and videos for our users. Support users in the digital requirements.
• Analyze and suggest product and process improvements
• Take and track all customer queries and assist them in using the platform
• Interface with the product team on feature requirements and improvements

• At least 2+ years of experience in SQL and implementation of any enterprise platform such as an ERPs etc.
• Ability to grasp business processes and create business processes for digitization of operations.
• Tech, MCA, BCA, or graduation in any technical field.
• Good to have working experience in working on no-code digital solutions or ERPs

Hiring Process

• Aptitude test
• Technical Interview
• Culture Interview