Customer Care Executives

Job Role: Video Editor

Experience Level: 4+ years

Location: Bangalore, Onsite

About the Role:

We're looking for a Senior Video Editor with a strong creative eye and hands-on technical skills. You’ll be responsible for delivering engaging video content across a variety of formats — from high-impact short ads to long-form corporate and brand films. You’ll work closely with our creative and production teams and play a central role in shaping our visual storytelling. We need someone who is as comfortable with the details of sound and color as they are with cuts and transitions.

Responsibilities:

● Edit a wide range of video formats (social ads, reels, promos, interviews, explainers, documentaries)

● Lead post-production: editing, color grading, audio mixing, and final exports

● Collaborate with internal teams to bring creative ideas to life

● Maintain consistent output quality, even under tight timelines

● Receive and implement feedback constructively and efficiently

Skills & Tools:

● Proficiency with industry-standard tools, including:

● Video Editing: Adobe Premiere Pro, Adobe After Effects, DaVinci Resolve

● Color Grading: DaVinci Resolve

● Sound Editing/Mixing: Adobe Audition, Logic Pro X, Audacity (or equivalent)

● Asset & Media Handling: Adobe Media Encoder, Adobe Prelude, or similar

● Strong storytelling sense, pacing, rhythm, and visual clarity

● Understanding of different platform formats (YouTube, LinkedIn, Instagram, etc.)

Bonus Skills:

● Experience with basic motion graphics or templates in After Effects

● Working knowledge of collaborative tools like Frame.io, Notion, Trello, etc.

● Prior agency or content studio experience is a plus

Responsibilities:

●Responsible for generating revenue through the sale of sponsorship packages for conferences by targeting various companies, organizations and associations.

●Strategic research to understand the relevant market and business challenges aligned with the subject area of each event and develop a list of potential sponsors for each conference.

●Utilize telephone solicitation, electronic and written correspondence and face-to-face meetings as tools to meet and exceed the budgeted sponsorship target for each conference.

●Engaging with clients on the phone and developing lasting relationships. ●working with the marketing department to convert inbound sales enquiries into leads.

●Oversight of the full sales cycle of each event, managing baseline business metrics and growth targets.

●Attend daily/weekly sales update meetings and conference planning meetings as required.

● Achieving monthly and overall revenue targets.

Requirements:

● Minimum 0.6 to 4 years of experience in B2B Business Development. ● Excellent verbal and written communication.

● Experience in market research and lead generation.

Job Type: Full time & On-site 5 day work week

Perks: ● Travel opportunities to different cities & countries

● Attractive commissions

● Hands-on training

● International exposure

● Diverse growth opportunities

Location: Bangalore

About us:

Astra is a cyber security SaaS company that makes otherwise chaotic pentests a breeze with its one of a kind Pentest Platform. Astra's continuous vulnerability scanner emulates hacker behavior to scan applications for 8300+ security tests. CTOs & CISOs love Astra because it helps them fix vulnerabilities in record time and move from DevOps to DevSecOps with Astra's CI/CD integrations.

Astra is loved by 650+ companies across the globe. In 2023 Astra uncovered 2 million+ vulnerabilities for its customers, saving customers $69M+ in potential losses due to security vulnerabilities. 

We've been awarded by the President of France Mr. François Hollande at the La French Tech program and Prime Minister of India Shri Narendra Modi at the Global Conference on Cyber Security. Loom, MamaEarth, Muthoot Finance, Canara Robeco, ScripBox etc. are a few of Astra’s customers.

Role Overview: 

We're looking to on-board an enthusiastic Customer Success Specialist who loves delighting customers. The role requires hand-holding customers during on-boarding and making them Astra-nauts (yes, that's what we call our customers & team members!) who are well versed with Astra's platform. 

The role will also require collaboration with our sales, security and marketing team. We're a cyber security company with CTOs, engineering leaders & CISOs as our ICP, hence we'll prefer candidates who come with some understanding of principles of computer science.  

Roles & Responsibilities: 

• Ensuring a smooth customer on-boarding
• Championing product adoption
• Maintaining high NPS
• Ensuring renewals of the accounts assigned to you
• Understanding customer requirements and translating them into deliverables.
• You will be attending to customer emails and phone calls on a daily basis
• You will be looking after stakeholder management between various teams and customers.
• Experience working with brand image and promoting value through customer experience
• Building a rapport with the customers
• You will be up-selling and cross-selling complementary Astra products
• You will be ensuring timely delivery by communicating across teams
• Diligently maintain customer success platform

Requirements for this role:

• 1-3 years of experience in customer success
• Excellent written and verbal communication skills
• Technical knowledge required to work in a cyber security organization’s customer-facing role
• Ability to build rapport with the stakeholders
• Willingness to work in a remote setup

Benefits of joining the Astra Squad:

• Embrace the cosy remote work lifestyle.
• Feel the startup adrenaline pumping through your veins.
• Revel in our open, growth-centric ambiance; it's like a digital playground.
• Dive deep into the captivating world of cybersecurity.
• And yes, get ready for some unforgettable workcations—think Chikmagalur & Jim Corbett.

1. Manage front desk operations, welcoming visitors and handling phone calls;
2. Schedule and confirm appointments for meetings and interviews;
3. Provide general administrative support, including data entry and filing;
4. Assist with recruitment tasks, such as job postings and resume screening;
5. Facilitate employee onboarding and orientation processes;
6. Maintain and update HR records and employee files;
7. Manage HR-related correspondence and communication;
8. Support basic HR functions, including payroll and benefits administration;
9. Coordinate HR-related events, training sessions and meetings;
10. Resolve day-to-day HR and administrative issues for employees and visitors

What you need to have: