Customer Care Executives

Review Criteria:

Mandatory:

• Strong Associate Manager – Customer Success, Account management Profile
• Must have 4+ years of overall experience with aleast 2+ Years in Customer Success role.
• Must have experience managing clients in the outside India market (Preferrably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)
• Candidate must have no frequent job hops and a minimum of 1+ year in the current organization.

Preferred:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

Role & Responsibilities:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustlingexperience ina highgrowthinternet startup/ technologycompany. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

Ideal Candidate:

• 2-5 years of experience inthe internet/technologyindustry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

Perks, Benefits and Work Culture:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

Beyond Work:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

JOB DESCRIPTION FOR FRONTEND DEVELOPER ROLE 

Company Overview 

Boolment Software Development Pvt. Ltd. is a fast-growing technology company delivering innovative software solutions across diverse industries. Our mission is to empower businesses through scalable and high-quality technology products. We foster a culture of innovation, collaboration, and continuous learning, providing employees with opportunities to work on cutting-edge technologies and projects. 

Job Title : Front Developer  

Department: Software Development 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site 

Shifts: 6 Day (9:30 AM – 6:30 PM)  

Reporting To: Manager 

Vacancies: 3–5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month 

Job Summary 

We are seeking a skilled Frontend Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and maintaining responsive and high-performance web applications. You will work closely with UX/UI designers, backend developers, and product teams to deliver exceptional user experiences. 

Key Responsibilities 

UI/UX Implementation: 

• Implement modern, responsive, and interactive user interfaces based on wireframes, mockups, and prototypes. 
• Collaborate with UX/UI designers to translate designs into functional and visually compelling interfaces. 
• Ensure web accessibility and usability best practices. 

Frontend Development: 

• Develop scalable, maintainable, and reusable components using modern JavaScript frameworks and tools such as Angular, Bootstrap, and Thymeleaf and JSP (JavaServer Pages). 
• Write clean, modular, and efficient code in HTML5, CSS3, JavaScript (ES6+), and jQuery. 
• Use CSS Preprocessors such as SASS, LESS, and CSS methodologies like BEM for maintainable styling. 
• Work with JSP (Java Server Pages) and Thymeleaf templates to integrate frontend interfaces with backend systems. 
• Optimize applications for speed, responsiveness, and overall performance across devices. 
• Implement lazy loading, bundling, and code-splitting for enhanced performance. 
• Integrate frontend components with backend services via RESTful APIs. 
• Perform cross-browser and cross-device testing to ensure consistent UI. 
• Participate in code reviews, provide constructive feedback, and follow version control best practices using Git. 
• Ensure cross-browser and cross-device compatibility across web and mobile platforms. 
• Collaborate with cross-functional teams to deliver innovative and high-quality web solutions. 
• Contribute documentation, reusable components, and design systems for long-term maintainability. 

Testing & Debugging: 

• Write unit and integration tests for frontend components. 
• Debug and resolve performance and compatibility issues. 

Continuous Learning & Innovation: 

• Stay up-to-date with the latest trends in front-end development, frameworks, and web technologies. 
• Recommend new tools, libraries, and approaches to improve development efficiency and user experience. 

Must-Have Skills 

• Core Frontend: HTML5, CSS3, JavaScript (ES6+), jQuery 
• Frontend Frameworks/Libraries: Bootstrap, Angular, JSP, Thymeleaf 
• CSS Preprocessors & Methodologies: SASS, LESS, Tailwind CSS, BEM 
• Responsive & Mobile Design: Media Queries, Flexbox, Grid, Mobile-First Design 
• APIs & Data Handling: RESTful Services 
• Version Control & Collaboration: Git, GitHub/GitLab/Bitbucket, Branching & Merging Strategies 
• Frontend Testing & Debugging: Jest, Chrome DevTools 
• Problem-Solving & Analytical Skills: Debugging UI issues, optimizing performance, identifying bottlenecks 
• Cross-Browser & Cross-Device Testing: BrowserStack, Lighthouse 

Good-to-Have Skills / Trending Skills: 

• TypeScript for type-safe JavaScript development. 
• UI libraries/frameworks like Tailwind CSS, Material-UI. 
• Testing frameworks such as Jest, Cypress, or Selenium. 
• Experience with CI/CD pipelines and cloud deployments. 
• Knowledge of micro-frontends architecture or modern web development trends. 

Qualification & Soft Skills 

• B.Tech / BE / MCA / Equivalent degree in Computer Science, IT, or related field. 
• Strong verbal and written communication skills. 
• Ability to explain technical concepts to non-technical stakeholders. 
• Collaborative, adaptable, and open to learning. 
• Attention to detail with a creative problem-solving mindset. 

Compensation & Benefits 

• Competitive salary (based on experience). 
• Health & Medical Insurance, Gratuity, and Retirement Benefits. 
• Paid Leaves, Travel Reimbursements, and Performance Bonuses. 
• Access to training programs, certifications, and mentorship. 
• Cross-functional exposure and opportunities for career growth and advancement. 

Job Title: SailPoint IdentityNow Consultant

Location: Mumbai (Hybrid)

Experience: 4+ Years

About the Role:

We are seeking an experienced SailPoint IdentityNow Consultant to join our team. The ideal candidate will have strong expertise in Identity and Access Management (IAM) solutions, with hands-on experience in SailPoint IdentityNow implementation, development, and cloud integration. This role involves working closely with clients to design, configure, and deploy IAM solutions that meet business and security requirements.

Key Responsibilities:

• Implement and configure SailPoint IdentityNow solutions for enterprise clients.
• Develop custom connectors, workflows, and rules within SailPoint IdentityNow.
• Integrate SailPoint with cloud platforms (Azure AD, AWS, GCP) and on-prem applications.
• Perform identity lifecycle management, access certification, and role-based access control.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Troubleshoot and resolve issues related to identity provisioning and governance.
• Ensure compliance with security standards and best practices.

Required Skills & Qualifications:

• 4+ years of experience in Identity and Access Management (IAM).
• Strong hands-on experience with SailPoint IdentityNow (implementation & development).
• Proficiency in Java, BeanShell scripting, and REST APIs for customization.
• Experience in cloud integration with major platforms (Azure, AWS, GCP).
• Knowledge of Identity Governance and Administration (IGA) concepts.
• Familiarity with authentication protocols (SAML, OAuth, OpenID Connect).
• Excellent problem-solving and communication skills.

Nice to Have:

• Experience with SailPoint IdentityIQ.
• Knowledge of DevOps tools and CI/CD pipelines.
• Certifications in SailPoint or IAM technologies.

Work Mode:

• Hybrid (Mumbai-based)

Role: Senior Backend Engineer(Nodes.js+Typescript+Postgres)

Location: Pune

Type: Full-Time

 Who We Are:

After a highly successful launch, Azodha is ready to take its next major step. We are seeking a passionate and experienced Senior Backend Engineer to build and enhance a disruptive healthcare product. This is a unique opportunity to get in on the ground floor of a fast-growing startup and play a pivotal role in shaping both the product and the team.

If you are an experienced backend engineer who thrives in an agile startup environment and has a strong technical background, we want to hear from you!

About The Role:

As a Senior Backend Engineer at Azodha, you’ll play a key role in architecting, solutioning and driving development of our AI led interoperable digital enablement platform.You will work closely with the founder/CEO to refine the product vision, drive product innovation, delivery and grow with a strong technical team.

What You’ll Do:

* Technical Excellence: Design, develop, and scale backend services using Node.js and TypeScript, including REST and GraphQL APIs. Ensure systems are scalable, secure, and high-performing.

* Data Management and Integrity: Work with Prisma or TypeORM, and relational databases like PostgreSQL and MySQL

* Continuous Improvement: Stay updated with the latest trends in backend development, incorporating new technologies where appropriate. Drive innovation and efficiency within the team

* Utilize ORMs such as Prisma or TypeORM to interact with database and ensure data integrity.

* Follow Agile sprint methodology for development.

* Conduct code reviews to maintain code quality and adherence to best practices.

* Optimize API performance for optimal user experiences.

* Participate in the entire development lifecycle, from initial planning , design and maintenance 

* Troubleshoot and debug issues to ensure system stability.

* Collaborate with QA teams to ensure high quality releases.

* Mentor and provide guidance to junior developers, offering technical expertise and constructive feedback.

Requirements

* Bachelor's degree in Computer Science, software Engineering, or a related field.

* 5+ years of hands-on experience in backend development using Node.js and TypeScript.

* Experience working on Postgres or My SQL.

* Proficiency in TypeScript and its application in Node.js

* Experience with ORM such as Prisma or TypeORM.

* Familiarity with Agile development methodologies.

* Strong analytical and problem solving skills.

* Ability to work independently and in a team oriented, fast-paced environment.

* Excellent written and oral communication skills.

* Self motivated and proactive attitude.

Preferred:

* Experience with other backend technologies and languages.

* Familiarity with continuous integration and deployment process.

* Contributions to open-source projects related to backend development.

Note: please don't apply if you're profile if you're primary database is postgres SQL.

Join our team of talented engineers and be part of building cutting edge backend systems that drive our applications. As a Senior Backend Engineer, you'll have the opportunity to shape the future of our backend infrastructure and contribute company's success. If you are passionate about backend development and meet the above requirements, we encourage you to apply and become valued member of our team at Azodha.

• Helping in building of Business Development decks & sales pitches
• Supporting in organizing PR initiatives
• Scoping of prospective investor network

Desired Candidate Profile

• MBA (General or Marketing or related) preferred
• 1+ years of experience in Strategy, Marketing, PR or CEO/Founders’ office teams
• Non-MBAs with 3+ years of experience in related fields can also apply    

Description

Quantive is seeking an incredible Junior Frontend Engineer (Angular) with 1-2 years of relevant experience to join our growing team!

Quantive, formally Gtmhub, exists to make people successful by helping them achieve ambitious goals. We act on this by providing strategy execution solutions that help companies win. Our vision is that, one day, every company, regardless of size or resources, can achieve more than they ever thought possible.

We are honored to support over 500,000 users across 75 countries and 1,000+ organizations including Red Hat, Adobe, Societe Generale, and TomTom. We've raised over $160 million in funding, including our most recent Series C led by Index Ventures, and our global team is growing fast.

We are looking for a super-smart, innovative, and over-achieving Junior Frontend Engineer (Angular) with a passion for building solutions to customer’s biggest issues.

You will own the development of our most complex solutions and you will be responsible for building tools, apps and best practices to help the Technical Success team to scale and mature the delivery of our technical services to customers.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical, and tenacious, and can effectively interact with a team.

As a Junior Frontend Engineer (Angular), you'll:

• Partner with Technical Success Managers to deliver technical solutions to customers
• Create custom UIs for Quantive's data using HTML, CSS, Javascript and Angular best practices
• Cooperate with web designers and Technical Success Managers to match visual designs
• Continually explore new ways to improve our solutions
• Be responsible for maintaining, expanding, and scaling our technical services offering
• Gathering and refining specifications and requirements for customer solutions based on technical needs
• Build and maintain tooling for all things customer related
• Develop and maintain reports and apps for the Quantive Marketplace

To be successful in this role at Quantive, you'll need to have:

• Previous experience in web programming
• Ability to speak English at business level
• In-depth knowledge of HTML, CSS and Javascript
• Experience with Angular and/or TypeScript
• Proficiency in SQL
• Knowledge of other programming skills is an advantage
• BA/BS degree in Computer Science or related field

What's in it for you:

• Competitive base salary and bonus opportunities.
• Quarterly bonus opportunities (up to 25%)
• Employer-covered supplementary medical insurance
• Access to 5,000+ Udemy courses for ongoing learning and development
• Stock option opportunities
• MAC or PC of your choice
• Flexible working hours and leave policy.
• A truly flexible, trust-based, performance-driven work culture.

We are looking for a FULL-TIME OFFICE POSITION Java Developer (2-3 years experience) who is proficient with coding and can design, develop, test, and implement Java applications and resolve technical issues.

As a Java Developer, we are looking for a highly skilled candidate, who will be responsible for building great web applications in Java, analyzing business objectives and user requirements, suggesting necessary changes for the existing Java applications, compiling detailed technical documentation, and determining application functionalities and features.

Do you think you fit this description well? Then apply now!

Expected Responsibilities

• Understanding the business requirements
• Designing and developing the front end for customer-facing applications using the MVC framework
• Creating RESTful APIs for the front-end developers with and with ORM or raw query for any Database technologies like MySQL or MongoDB
• Creating self-contained, reusable, and testable modules and components
• Ensuring a clear dependency chain regarding the app logic as well as the file system
• Supporting continuous improvement by investigating alternatives and technologies and presenting these for architectural review
• Writing non-blocking code and resorting to advanced techniques, such as multi-threading, when required

Required Skills And Qualifications

• MCA/BTech degree in Computer Science, Engineering, or a related subject
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Experience with Docker or any other containerization tools
• Growth mindset and a positive and collaborative attitude
• Professional, precise communication skills
• Fluency in English, both written and spoken

Must-Haves

• At least 2-3 years of experience as a Java Developer
• Experience with Amazon Web Services (S3, Lambda, Elastic Beanstalk, and other AWS modules)
• Hands-on experience in Core Java, Spring Boot, and Spring framework (Embedded Tomcat), REST API skills
• Deep understanding of Java, servlets in J2EE, web-based request handling with Microservices architecture
• Experience with JavaScript-based front-end frameworks like Angular JS or React JS
• Good understanding of Design Patterns, Data structures, and Algorithms
• Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development
• Comprehensive knowledge of OO design principles and development patterns
• Java Batch Scheduling (e.g., Flux, Quartz) knowledge
• Previous experience working with clean code, SOLID principles, TDD

A Little About Who We Are

Klizo Solutions, founded by Joseph Ricard, is an IT company that develops outstanding applications and techs in an enterprise environment, located near CC2 in the New Town Area, Kolkata.

But it isn’t the first brainchild of our founder, as he also has multiple start-ups to his credit, including one of the largest music apps in the Philippines and Italy and a first-of-its-kind Cannabis Vending Machine.

So, naturally, being a part of a company founded and run by such a visionary tech leader and a serial entrepreneur, our employees always have ample opportunities to learn and grow as the company evolves.

Currently, our big happy Klizo family consists of 50+ employees. But we want to extend the happiness of working and collaborating with talented individuals even further. And by this, we mean we will hire more talents over the next few weeks!

Perks Of Being A Klizonian

• Training will be provided (if required)
• 5-day working in a week
• On-time salary every month
• Cool and approachable management
• Numerous opportunities for growth

Job Type: Full Time

• Growing industry vertical revenue
• Being the P&L owner for industry vertical
• Being the face of company for existing clients
• Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
• Being a strategic consultant to industry vertical clients
• Managing higher escalations and preventing churn
• Ensuring timely collection of payments
• Ensuring business margins
• Managing a team of Regional Business Managers

Desired Candidate Profile

• Post Graduates from tier 1/2 management colleges
• 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
• Proven track record in enhancing revenue through strategic initiatives
• Ability to manage conflicts and negotiate
• Multi-tasking capabilities    

Roles and responsibilities:

1. Responsible for development and maintenance of applications with technologies involving Enterprise Java and Distributed  technologies.
2. Experience in Hadoop, Kafka, Spark, Elastic Search, SQL, Kibana, Python, experience w/ machine learning and Analytics     etc.
3. Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements..
4. Collaborate with QA team to define test cases, metrics, and resolve questions about test results.
5. Assist in the design and implementation process for new products, research and create POC for possible solutions.
6. Develop components based on business and/or application requirements
7. Create unit tests in accordance with team policies & procedures
8. Advise, and mentor team members in specialized technical areas as well as fulfill administrative duties as defined by support process
9. Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis, and resolution of cross-functional issues.