Customer Care Executives

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups & Corporates like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, Collive, MTV, Toit, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, coders and a puppy momo, who believe Moshi Moshi is an experience rather than a company.

Why Moshi Moshi?

The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, Hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world.

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager!

Job Description:

As a Business Coordinator Intern, your role encompasses various crucial tasks aimed at ensuring smooth communication, effcient lead management, and streamlined operations within the organization.

Here's a refined draft of your responsibilities:

1. Client Communication Management:

- Act as the primary point of contact for incoming client inquiries, promptly addressing their queries and clarifying requirements.

- Utilize effective communication skills to articulate the company's offerings and provide relevant information to potential customers.

2. Lead Allocation:

- Screen the incoming leads and allocate the relevant ones to team members.

3. CRM Utilization and Notification Management:

- Maintain and update the Customer Relationship Management (CRM) platform to ensure accurate recording of client interactions and requirements.

- Manage notification systems to promptly address client inquiries and relay relevant information to the team for further action.

4. Collaboration with Finance Team:

- Establish regular communication channels with the finance team to coordinate invoice generation and payment processing for clients.

- Ensure timely follow-up on payment statuses and address any financial inquiries from clients.

5. Proposal Management and Client Engagement:

- Assist in the creation and distribution of proposals to potential clients, ensuring alignment with their needs and expectations.

- Maintain ongoing communication with clients to provide updates, address concerns, and facilitate any necessary adjustments to proposals or services.

By effectively managing client communications, streamlining lead management processes, leveraging CRM systems, collaborating with the finance team, and maintaining proactive client engagement, you play a vital role in driving business growth and fostering positive client relationships as a Business Coordinator Intern.

We’re looking for an Engineering Manager to guide our micro-service platform and mentor a fully remote backend team. You’ll blend hands-on technical ownership with people leadership—shaping architecture, driving cloud best practices, and coaching engineers in their careers and craft.

Key Responsibilities:

Area

What You’ll Own

Architecture & Delivery

• Define and evolve backend architecture built on Java 17+, Spring Boot 3, AWS (Containers, Lambdas, SQS, S3), Elasticsearch, PostgreSQL/MySQL, Databricks, Redis etc...

• Lead design and code reviews; enforce best practices for testing, CI/CD, observability, security, and cost-efficient cloud operations.

• Drive technical roadmaps, ensuring scalability (billions of events, 99.9 %+ uptime) and rapid feature delivery.

Team Leadership & Growth

• Manage and inspire a distributed team of 6-10 backend engineers across multiple time zones.

• Set clear growth objectives, run 1-on-1s, deliver feedback, and foster an inclusive, high-trust culture.

• Coach the team on AI-assisted development workflows (e.g., GitHub Copilot, LLM-based code review) to boost productivity and code quality.

Stakeholder Collaboration

• Act as technical liaison to Product, Frontend, SRE, and Data teams, translating business goals into resilient backend solutions.

• Communicate complex concepts to both technical and non-technical audiences; influence cross-functional decisions.

Technical Vision & Governance

• Own coding standards, architectural principles, and technology selection.

• Evaluate emerging tools and frameworks (especially around GenAI and cloud-native patterns) and create adoption strategies.

• Balance technical debt and new feature delivery through data-driven prioritization.

Required Qualifications:

● 8+ years designing, building, and operating distributed backend systems with Java & Spring Boot

● Proven experience leading or mentoring engineers; direct people-management a plus

● Expert knowledge of AWS services and cloud-native design patterns

● Hands-on mastery of Elasticsearch, PostgreSQL/MySQL, and Redis for high-volume, low-latency workloads

● Demonstrated success scaling systems to millions of users or billions of events Strong grasp of DevOps practices: containerization (Docker), CI/CD (GitHub Actions), observability stacks

● Excellent communication and stakeholder-management skills in a remote-fi rst environment

Nice-to-Have:

● Hands-on experience with Datadog (APM, Logs, RUM) and a data-driven approach to debugging/performance tuning

● Startup experience—comfortable wearing multiple hats and juggling several projects simultaneously

● Prior title of Principal Engineer, Staff Engineer, or Engineering Manager in a high-growth SaaS company

● Familiarity with AI-assisted development tools (Copilot, CodeWhisperer, Cursor) and a track record of introducing them safely

Job Title: Engineering Manager (Java / Spring Boot, AWS) – Remote

Leadership Role

Location: Remote

Employment Type: Full-time

Vakilsearch is the leading Legal, Tax and Compliance (LTC) Company in India. We are here to revolutionize the way business work with the Government. We are working on exciting and transformative products to revolutionize the LTC space. At Vakilsearch, we believe the

future of legal in India lies in great products.

Responsibilities:

• Growth Strategy & Execution: Develop and implement comprehensive growth strategies to achieve consistent year-over-year revenue growth.
• Identify and capitalize on new growth opportunities through data-driven analysis and market insights.
• User Acquisition & Retention: Drive new user acquisition and retention initiatives, focusing on both organic and paid channels.
• Optimize user funnels and improve conversion rates.
• Scale and optimize successful marketing campaigns and product category launches.
• Revenue Operations: Manage end-to-end revenue operations, including KPI planning, sales operations, and customer NPS.
• Improve sales-attributed revenue share through strategic initiatives.
• Implement and optimize CRM solutions.
• P&L Management: Hold P&L responsibility for the Marketing & Sales functions, ensuring positive cash flow and efficient budget allocation.
• Monitor and report on key financial metrics.
• Team Leadership: Build, lead, and mentor a high-performing marketing and sales team.
• Establish and manage freelance teams to optimize costs and scale operations.
• Digital Marketing & Brand Management: Lead digital marketing strategy and execution across B2C, B2B, and B2I verticals.
• Develop and execute targeted marketing campaigns and promotions to enhance brand visibility and user engagement.
• Increase organic traffic through SEO and content marketing.
• Manage and execute social media and PPC campaigns.
• Product Marketing: Launch and manage marketing campaigns to improve product visibility and engagement.

Qualifications:

• 10+ years of experience in Growth, Performance Marketing, Digital Marketing, Sales, Revenue Operations, and P&L Management.
• Proven track record of driving significant revenue growth in high-growth B2C organizations.
• Strong experience in managing large-scale marketing campaigns and budgets.
• Expertise in user acquisition, retention, and conversion optimization.
• Proficiency in digital marketing tools and platforms, including SEO, PPC, and social media marketing.
• Experience with CRM systems (e.g., LeadSquared, HubSpot).
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Strong understanding of data-driven marketing and performance analysis.

Responsibilities

• Lead the app team to develop apps using Flutter for both Android & iOS platforms.
• Implement best practices for app development, usage tracking, and issue fixes.
• Do regular code reviews to ensure code quality.
• Be an individual contributor to write quality code that is simple, reliable, and scalable.
• Implement test-driven development.
• Ensure the best performance and user experience of the application.
• Work with the team to manage, optimize, and customize multiple applications.
• Evaluate and implement out-of-the-box ideas for application development.

Required Skills

• Must have 8+ years of experience in native mobile development (Android / iOS).
• Must have 2+ years of experience in Flutter with Dart.
• Must have worked and successfully deployed apps on play-store/app-store using Flutter.
• Experience with any of the state management solutions like Bloc, Provider, Mobx, etc.
• Extreme attention to detail and the ability to match the design as closely as possible.

Job Perks

• Get to work with a highly passionate team of engineers.
• Open and embracing culture towards the latest hot technologies.
• A high level of freedom & responsibility.
  
  

Job Title: Senior Office 365 & Intune Administrator

Location: Bangalore (Whitefield) – Preferred / Coimbatore

Experience: 7–12 Years

Work Mode: Work from Office (5 days) during probation (3 months), followed by Hybrid (3 days WFO)

Shift: Rotational (Day and Night)

About the Company

We are a leading technology-driven organization providing innovative solutions that enable secure, efficient, and compliant business operations across global enterprises. Our mission is to leverage intelligent tools, automation, and data-driven strategies to deliver scalable and reliable IT infrastructure services.

Role Overview

We are seeking an experienced Office 365 & Intune Administrator to manage and optimize enterprise-level collaboration, endpoint, and security solutions. The ideal candidate will have a strong background in Office 365, Intune, Entra ID, and automation, along with experience supporting Data Center Operations (DCO) and Network Operations Center (NOC) environments.

Key Responsibilities

Office 365 Administration:

• Manage and maintain all Office 365 services including Exchange Online, SharePoint Online, Teams, and OneDrive.
• Handle user accounts, licenses, permissions, and configuration changes.

Intune Administration:

• Oversee device management, configuration policies, application deployment, and mobile device management (MDM) to ensure secure access.

Identity & Security Management:

• Maintain strong endpoint and user security through Entra ID, MFA, DLP, and compliance policies.

Automation & Scripting:

• Develop and maintain PowerShell scripts and other automation tools to streamline Office 365 and Intune administrative tasks.
• Use Terraform or Ansible for infrastructure automation (IaC).

Monitoring & Incident Response:

• Monitor performance, health, and security of Office 365 and Intune environments.
• Provide 24/7 on-call support and ensure timely incident resolution.

Backup & Recovery:

• Manage backup solutions for Office 365 data and contribute to disaster recovery planning.

User Support & Documentation:

• Deliver end-user and technical team support, maintain comprehensive documentation, and create internal training resources.

Key Deliverables

• Reliable and secure operation of Office 365 and Intune services.
• Effective integration with DCO and NOC operations.
• Timely incident response ensuring 24/7 availability.
• Efficient management of licenses, accounts, and security settings.
• Regular monitoring, reporting, and auditing of system health and compliance.
• Updated documentation and training resources for internal teams.

Required Skills & Knowledge

• Strong expertise in Office 365 Administration (Exchange, SharePoint, Teams, OneDrive).
• Proficiency in Microsoft Intune for device management and application deployment.
• Solid understanding of Entra ID and identity security principles.
• Experience in Data Center Operations (DCO) and NOC support.
• Hands-on scripting experience with PowerShell and automation via Terraform or Ansible.
• Knowledge of security & compliance tools such as MFA, DLP, and regulatory frameworks.
• Familiarity with backup and recovery solutions for Office 365 environments.
• Strong communication and documentation skills.
• Willingness to work in rotational shifts and support 24/7 operations.

Roles & Responsibilities:

• Collaborate closely with clients to understand their requirements, goals, and any gaps.
• Lead the planning, prioritization, design, development, and deployment of projects.
• Possesses in-depth knowledge and expertise in Workday Integrations and Workday Extend Platform.
• Support existing Integrations and Extend apps by resolving issues and enhancing to add new functionalities.
• Act as a subject matter expert for Workday Extend and provide guidance to clients and colleagues.
• Stay updated with the latest industry trends and developments using Integrations and Extend.
• Collaborate with sales and business development teams to identify new opportunities and contribute to proposal development.
• Utilize your business knowledge and expertise to identify opportunities for technical improvements.
• Work with colleagues across various domains to deliver results and take ownership of both individual and team outcomes.
• Recognize and embody our purpose and values, applying them in your projects and client interactions.
• Foster relationships and communicate effectively to positively influence peers and stakeholders.

Qualification & Experience:

• At least 3 years of experience in Workday Integrations and 2 apps development using Extend is required.
• Passion towards technical development and critical ability to understand current code and resolve issues. 
• Deep understanding of Workday Extend platform, including building custom applications and integrations.
• Strong understanding of REST and SOAP APIs, with experience in integrating Workday with third-party systems. 
• Good knowledge of Integrations and Extend security framework.
• Ability to work with HR, finance, and IT teams to align technical solutions with business needs.
• Strong professional communication skills, both written and verbal.
• Ability to work effectively in a team-oriented environment.
• Proven ability to establish relationships with stakeholders and internal teams.
• Excellent attention to detail and follow-through.

•  Strong problem-solving skills with an emphasis on product development.