Customer Care Executives

Key Responsibilities:

❖ Engage with clients through outbound calls and follow up on potential leads to drive conversions.

❖ Understand client requirements and proactively identify relevant sales opportunities.

❖ Respond to client inquiries and share detailed information via email or other communication channels.

❖ Build and manage a robust database of existing and prospective clients.

❖ Create and execute effective lead conversion strategies using networking, cold calling, and direct client meetings.

❖ Proactively identify and secure new business to consistently exceed revenue goals.

❖ Present and clearly explain services to prospective clients to generate interest and trust.

❖ Conduct research to identify and qualify high-potential leads.

❖ Consistently close deals and meet defined sales targets.

Ontrac Solutions is a leading technology consulting firm specializing in cutting-edge solutions that drive business transformation. We partner with organizations to modernize their infrastructure, streamline processes, and deliver tangible results.

Our client is actively seeking a Conversational AI Engineer with deep hands-on experience in Google Contact Center AI (CCAI) to join a high-impact digital transformation project via a GCP Premier Partner. As part of a staff augmentation model, you will be embedded within the client’s technology or contact center innovation team, delivering scalable virtual agent solutions that improve customer experience, agent productivity, and call deflection.

Key Responsibilities:

• Lead the design and buildout of Dialogflow CX/ES agents across chat and voice channels.
• Integrate virtual agents with client systems and platforms (e.g., Genesys, Twilio, NICE CXone, Salesforce).
• Develop fulfillment logic using Google Cloud Functions, Cloud Run, and backend integrations (via REST APIs and webhooks).
• Collaborate with stakeholders to define intent models, entity schemas, and user flows.
• Implement Agent Assist and CCAI Insights to augment live agent productivity.
• Leverage Google Cloud tools including Pub/Sub, Logging, and BigQuery to support and monitor the solution.
• Support tuning, regression testing, and enhancement of NLP performance using live utterance data.
• Ensure adherence to enterprise security and compliance requirements.

Required Skills & Qualifications:

• 3+ years developing conversational AI experiences, including at least 1–2 years with Google Dialogflow CX or ES.
• Solid experience across GCP services (Functions, Cloud Run, IAM, BigQuery, etc.).
• Strong skills in Python or Node.js for webhook fulfillment and backend logic.
• Knowledge of NLU/NLP modeling, training, and performance tuning.
• Prior experience working in client-facing or embedded roles via consulting or staff augmentation.
• Ability to communicate effectively with technical and business stakeholders.

Nice to Have:

• Hands-on experience with Agent Assist, CCAI Insights, or third-party CCaaS tools (Genesys, Twilio Flex, NICE CXone).
• Familiarity with Vertex AI, AutoML, or other GCP ML services.
• Experience in regulated industries (healthcare, finance, insurance, etc.).
• Google Cloud certification in Cloud Developer or CCAI Engineer.

• Come up with UI and UX strategies based on our target goals.
• Create and maintain digital assets, such as interface design files, wireframes, and interactive mockups using ( design and prototyping tools: e.g., Sketch and InVision).
• Design, build and maintain highly reusable JavaScript, HTML, and CSS code.

Candidate Skills:

• Excellent interpersonal and communication skills.
• Good hands on experience in React JS
• Strong JavaScript fundamentals
• Knowledge of HTML5/CSS3 is plus.
• Knowledge in Natural Language Processing is plus.
• Knowledge of database technologies like Hadoop / MySQL / SQL / No SQL is a plus.
• Experience consuming RESTful APIs
• Enthusiastic in problems solving and is proactive.

Qualifications:

• MCA/BE/B.Tech

Roles and Responsibilities 

1. Have to attend Walk in Customers and convert into sales. 
2. Have to manage ground level team
3. Submit timely reports 

Requirements-

For Female Candidates: 

• Good Communication 
• Should be presentable 
• Language proficiency should be Hindi and English both

For Male Candidates:

• Must have good communication 
• Must be presentable 
• Must have driving license 
• Must be able to drive both automatic and manual cars 

Diagnal Technologies is a fully owned subsidiary of Diagnal Inc, Hong Kong.  It’s a product company focusing on media and entertainment clients, creating Video on Demand apps for their customers. We are a team of OTT video solution specialists helping our customers build the new digital media industry in Asia Pacific and beyond. We create viable revenue generating video streaming products, enable our customers to gain business and operational insights through big data analytics and empower them to engage with their users more effectively through targeted marketing campaigns. Started its Development Center in Technopark Phase III campus and focusing on Indian and International clients.

For further details please refer our website

LinkedIN :

Job Description :

• 2 or more years of experience of server side web systems engineering and middleware in a project services or product engineering organisation
• Hands-on development experience using JavaScript on the Server Side with Node.js and associated frameworks.
• Published sites/systems that are now online
• Self motivation and ability to manage your own time to get the job done at the high international quality levels we expect
• An engineering Degree in computer science or equivalent practical experience
• A solid understanding of networking, storage, operating/browser systems engineering as well as application/software systems performance optimisation and third party systems integration
• Hands on experience with Amazon Web Services
• Prior experience working within the Media, E-commerce, Telecommunications or similar large scale consumer facing industry

First round will be a Machine test and Aptitude, sharing it with this mail, which has to be completed in 2 days.This will be followed by technical discussion, CEO round and HR discussion.Hiring process will take 5-7 working days post completion of M/C test