Customer Care Executives

Job Summary:

We are seeking a skilled Senior Data Engineer with expertise in application programming, big data technologies, and cloud services. This role involves solving complex problems, designing scalable systems, and working with advanced technologies to deliver innovative solutions.

Key Responsibilities:

• Develop and maintain scalable applications using OOP principles, data structures, and problem-solving skills.
• Build robust solutions using Java, Python, or Scala.
• Work with big data technologies like Apache Spark for large-scale data processing.
• Utilize AWS services, especially Amazon Redshift, for cloud-based solutions.
• Manage databases including SQL, NoSQL (e.g., MongoDB, Cassandra), with Snowflake as a plus.

Qualifications:

• 5+ years of experience in software development.
• Strong skills in OOPS, data structures, and problem-solving.
• Proficiency in Java, Python, or Scala.
• Experience with Spark, AWS (Redshift mandatory), and databases (SQL/NoSQL).
• Snowflake experience is good to have.

Position Overview: We are looking for a senior developer who must be capable of building services using modern microservices architecture with NodeJS & serverless frameworks. Should have strong knowledge of ObjectOriented Concepts, and Node. Js frameworks like loopback, RDBMS, and microservice patterns. The candidate should be comfortable with application coding based on design and specifications, and also be comfortable working with JSON and RESTful services. The candidate must be a top-notch developer committed to keeping learning new things and becoming an integral part of and fostering growth within our development team.

Roles & Responsibilities:

• Developing and maintaining the backend systems that support the application
• Designing and implementing APIs and Microservices architecture to handle the application workload
• Developing and optimizing queries for RDBMS (MySQL) to manage data and ensure performance and scalability
• Managing and deploying the application on AWS using Lambda, ECS and other related services
• Collaborating with front-end developers to ensure smooth communication between front-end and back-end systems and back-end systems
• Writing clean, neat and reusable code that follows coding standards and best practices.
• Participating in code reviews and ensuring that coding standards are maintained
• Troubleshooting and debugging issues that arise in production environments
• Optimizing the application for performance, scalability, and security
• Continuously learning and staying up-to-date with the latest technologies and best practices in software development
• Documenting technical specifications, processes, and system design

What does the role look like?

We are looking for a high-energy, detail-oriented, and technically-savvy Quality Assurance Lead Should be an excellent team manager as well as individual contributor capable of understanding and driving test execution with minimal help. Who can work towards understanding application performance, functionality, and features to great depth enabling them to report issues, take ownership and drive them to closure.

What will you be doing?
 Develop and execute automated tests and test plans
 Efficiently execute test cases across all functional areas of the products(API and App)  Review product user interface for conformity to design guidelines
 Find, isolate, document, regress, and track bugs through resolution
 Interpret and report testing results, and be a vocal proponent for quality in every phase of the development process
 Work with Engineering and product to understand the overall product requirements and technical architecture and how each feature is implemented  Ensure the highest quality product delivery with security.
 Evaluating and integrate open source and in house developed toolsets

What will you need ?
 Bachelor/Master degree in CS or related field from a reputed college
 Experience in manual testing for Application and APIs
 Experience in automation testing using available framework.
 Strong knowledge of QA methodologies, testing frameworks and tools
 Demonstrated experience in test planning, test design, test execution and reporting.
 Excellence in technical communication with peers and non-technical partners.
 Understanding & experience with software design pattern, restful APIs and microservice architecture
 Prior experience in start-ups or health-tech will be a plus

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital , and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must-Have: Typescript
• Expertise in TypeScript, HTML CSS, React JS, Unit Testing, Webpack, Service Worker and Web Worker
• Knowledge of high-quality professional software engineering practices for the agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Fundamental knowledge of design patterns
• Passionate about building great solutions
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
• Knowledge of multi-site and multi-locale sites would be preferred
• Task delivery, Task status reporting, Proactive Contribution, Process Adherence, Autonomous task delivery, Effort estimation (Strong), Technical risk handling, Technical solutions (Strong), Risk management (Strong), Technical leadership (Capable), Client interaction, Interviewer, Pre-sales support.
• Knowledge of high-quality professional software engineering practices for the agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs
• Passionate about building great solutions
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios

 RESPONSIBILITIES: 

• Writing and reviewing great-quality code
• Understanding functional requirements thoroughly and analyzing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns and frameworks to realize it
• Determining and implementing design methodologies and toolsets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production rollouts
• Creating, understanding and validating WBS and estimated effort for a given module/task, and being able to justify it
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken
• Carrying out POCs to make sure that suggested designs/technologies meet the requirements

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

Job description for Backend Developer:

If interested can forward your resume to (ambikadotjsemperfidotcodotin)

For more details contact 8a3a1a0a8a4a4a6a8a2

Location: Bangalore

Linux management

Desktop support

Sophos firewall

NAS

Linkby is a global VC funded software company founded by one of Australia’s top digital publishing entrepreneurs. Our software helps D2C e-commerce brands and publishers work together more effectively and profitably than ever before. We’re currently building our engineering team globally to support our rapid growth. We have a remote-first culture while also having office hubs in Toronto, London & Sydney.

We are looking for a seasoned full-stack engineer to join our team to help build out and manage our entire web infrastructure. You will work as part of a team to develop fast, well-tested, and performant code across various web projects in the adtech vertical.

As a Full Stack Developer, you should be comfortable around both front-end and back-end development (predominantly in Javascript), development frameworks and third-party libraries. You will be responsible for the full software development life cycle, from conception to deployment.

Responsibilities

Design and deployment of database and backend storage systems (eg. relational database, key-value/blob stores) Design and implementation of low-latency, high-availability, and performant applications Design and construction of REST APIs Integrating front-end UI with the constructed APIs “Pixel-perfect” implementation of approved UI and designs Building reusable components and front-end libraries for future use Design and implementation of continuous integration and deployment Test software to ensure responsiveness and efficiency Implementation of security and data protection Integration with third-party services and software

Required Skills & Experience

At least three years’ experience with: Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum) Back-end development with Node.js Front-end development with Vue.js Database design and management with PostgreSQL Highly proficient with the JavaScript language and its modern ES6+ syntax and features Understanding the nature of asynchronous programming and its quirks and workarounds Highly proficient with Vue.js framework and its core principles such as components, reactivity, and the virtual DOM Experience with development & deployment using containerisation technology (eg. Docker) Experience with cloud infrastrastructure management & deployment on AWS (eg. ECS, Lambda, SQS, SNS, Kinesis) Familiarity with automated JavaScript testing, specifically testing frameworks (eg. Jest or Mocha) Familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries (eg. Sass, Less, Webpack) Proficient understanding of code versioning tools (eg. Git) Ability to understand business requirements and translate them into technical requirements Open-mindedness and ability to learn new programming languages & tools to best serve the project at hand Appreciation for clean and well documented code Excellent verbal & written communication skills

Preferred Skills & Experience

Experience with React.js & TypeScript will be highly regarded Knowledge of other backend languages such as Golang, Rust, OpenResty Experience with adtech/martech technology Experience with Machine Learning/AI/Data Science Experience working with large scale/high traffic applications Experience with other cloud infrastructure providers (eg. Google Cloud, Azure) We offer flexibility and a strong team culture with additional leave and health benefits for your location. We can't wait to see your application