AI/ML Engineer

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Key Responsibilities:

Full-Stack Development:

• Engage in end-to-end development activities, from requirements gathering to deployment, ensuring high-quality deliverables.
• Perform hands-on development using a mix of technologies including Angular 13+, Java / Springboot, Fast API, and SQL.
• Collaborate with cross-functional teams to integrate front-end interfaces with back-end services and databases.

Team Leadership & Collaboration:

• o Work closely with the Tech Lead / Solution Architect and Product Manager to help design and implement scalable and robust solutions leveraging Angular 13+, Java / Springboot, Microservices, Fast API, Java Reactive Programming, and SQL.
• Assist in driving the architectural vision, ensuring alignment with business goals and provide technical guidance, participate in code reviews, and ensure adherence to best practices and coding standards.
• Evaluate and recommend technologies and tools to optimize system performance, security, and reliability.

Databases & Data Management:

• Demonstrate expertise in working with databases such as MongoDB, PostgreSQL, Azure Blob Storage, Neo4j (GraphDB is a plus), and Azure CosmosDB.
• Design efficient database schemas, optimize query performance, and ensure data integrity and security.

Cloud Platform & Infrastructure:

• Proficiency in Microsoft Azure, including the deployment, management, and optimization of cloud-based solutions.
• Experience with containerization, orchestration, and Kubernetes Lens for managing containerized applications.

Tools & Collaboration:

• Utilize tools such as GitHub for version control, JIRA for project management, Confluence for documentation, Keycloak for identity and access management, and other relevant tools to streamline development and collaboration processes.

Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 5+ years of hands-on experience in full-stack development.
• Strong expertise in Angular 13+, Java / Springboot, Microservices, Fast API, Java Reactive Programming, SQL.
• Proven experience with databases including MongoDB, PostgreSQL, Azure Blob Storage, and Azure CosmosDB.
• Strong communication and collaboration skills.
• Experience with Agile development methodologies.
• Understanding of the Microsoft Azure cloud platform and associated services.
• Relevant certifications (e.g., Azure / AWS Certifications etc.;) are a plus.

Pace Robotics is a construction robotics startup incubated by SINE IIT-Bombay and backed by Pidilite Ventures and IIMA Ventures. We are making the building construction process faster, smarter and efficient through robots that can do advanced construction tasks and digitize execution data in real time. Our first product is a modular wall finishing robot for putty, sanding and painting of building interiors. 

What you will do: 

• Assemble and install systems for electrical energy supply, control, signaling.
• Assemble and test PCBs, electronics circuits, dot boards; prepare bench test setups
• PCB/electronics troubleshooting and debugging, circuit analysis
• Solder SMD, QFN, SOIC, SSOP, TQFP, DIP ICs and components
• PCB/circuitry design and schematics, cable harness design
• Assemble manually and mechanically, crimping, screwing, clamping, plugging, soft soldering, gluing etc.
• Wire built-in components and assemblies to each other using overhead, duct, cables.
• Commissioning electrical power systems, control, signaling as well as electrical safety and monitoring devices.
• Perform measurements; Check the condition and functioning of electrical equipment and system components. Narrow down or determine errors.
• Fill out maintenance documents, create test and repair reports
• Work through instructions, documents and samples.
• Handle operations and maintenance of our fleet of robots

Who you are: 

• ITI/Diploma in Electronics/Electrical Engineering from reputed institute
• Min. 4-5 years’ experience in electrical/electronics field
• Working exp. with soldering, wiring, wire harness fabrication, relays, contactors, circuit-brakers, servo-motors, surge protectors, transformers, rectifiers, inverters, dc-dc convertors, SMPS, battery etc
• Knowledge/working experience with digital components and circuitry, power electronics, micro-controllers/processors,  lab equipment like oscilloscopes, function generators etc, familiar with common industrial grade sensors
• Ability to work from office and travel to construction sites and independently handle robot site operations/trials/pilots
• Should have very good knowledge of line testing, resistance, voltage, connectivity and frequency testing
• Ability to handle multiple and diverse electrical/electronics projects in individual and team settings
• Experience in automotive/aerospace/defense equipment domain is preferred

What's in it for you:

Globally, Construction provides a 1.6 Trillion Dollar opportunity, just by making the work more efficient. This is the market we are after. You will be an integral part of the core team of an early stage startup on a mission to change the way we build our world and disrupt one of the oldest and the largest industries. You will be designing products that can change the landscape of construction, become ubiquitous in project sites and be synonymous with construction of the future (Think of JCB and Tower Cranes of today)

We promise you an environment that promotes unhindered innovation and one that can provide exciting opportunities for accelerated growth. You will be working with a stellar engineering team having diverse experience in developing robots for automotive, agriculture and construction industries. You will have immense learning opportunity as you will be working on ‘never-seen-before’ products for an industry that’s ripe for technological disruptions. 

• Hands-on Experience with PHP CodeIgniter Framework
• Proficient in PHP, HTML5, JavaScript, CSS, JQuery
• Excellent relational database skills with MySQL
• Understanding of responsive design frameworks such as bootstrap
• Utilize backend data services and contribute to increasing existing data services API
• Lead the entire web application development lifecycle right from concept stage to delivery and post-launch support
• Coordinate with co-developers and keeps project manager well informed of the status of development effort and serves as a liaison between development staff and project manager
• Keep updated & use best practices in web development

We're seeking a skilled Front-end Lead Engineer to lead an ongoing production-ready enterprise project and contribute to code while leading the frontend team. If you're adept at creating user-friendly products and eager to work with cutting-edge tech in a growing company, we want to hear from you. We value an entrepreneurial mindset and passion for technology in our team members.

Experience: 5+ Year

Working Time: 12.30 PM to 9.30 PM

• Front-End Development: Develop and maintain front-end components for our applications using React.js, Material UI, TypeScript, React Hook Form, and React Query.
• Collaboration: Work closely with Back-End, Business, and Design teams, as well as other Front-End developers to align efforts and successfully bring solutions to market.
• Quality Assurance: Ensure all work is properly stored, maintained, and developed on the company's network, servers, and other tools. Ensure that the code adheres to established quality standards and best practices.
• Prototyping and Development: Develop prototypes, software applications, systems, and solutions for business problems using the latest tools, open-source technologies, software applications and systems, cloud-based applications, and programming languages such as Java, C++, C#, SQL, and other languages.
• Full Lifecycle Development: Participate in the full lifecycle development of applications and complex systems, including coding standards, code reviews, source control management, build processes, testing, and operations, while maintaining the best possible performance, quality, and responsiveness of such systems and/or applications.
• Agile Development: Contribute to the development and implementation of an efficient and effective solution delivery system. Utilize tools like Jira to establish trackable timelines and measurable impacts on company productivity, ensuring adherence to agile methodologies.
• Security: Ensure the confidentiality and integrity of company materials, programs, issues, business strategies, and solutions; report suspected information security violations or breaches.
• Architecture and Design: Assist in building the architecture and design of critical databases and user interfaces for use by the company, its expert network, and clients.
• Troubleshooting: Troubleshoot software applications and systems, identifying bottlenecks, bugs, and defects, and devising solutions to mitigate and address such issues as they arise.
• Compliance: Ensure that software is developed to meet functional, non-functional, and compliance requirements, maintaining continued quality, organization, and automation.

Requirements

• Bachelor's degree in Computer Science or related field.
• 5+ years of professional experience in front-end development.
• Strong proficiency in React.js, Material UI, TypeScript, React Query, and React Hook Form.
• Experience with monorepo development, Nx knowledge is a plus.
• Excellent problem-solving and communication skills.
• Ability to collaborate effectively in a team environment.
• Experience with agile development methodologies and ceremonies

Benefits

• Gain real-world experience in corporate functioning.
• Learn to collaborate with diverse teams and meet deadlines in a professional environment.
• Access various learning and development programs to explore your passion.
• Work in a fast-paced, rapidly expanding tech team undergoing a revamp, with exposure to advanced technology and tools relevant to your role

Requires 9 hours

-Work from Office( Balewadi High Street) Involved

Day-to-day responsibilities include:

1. Research and post on a LinkedIn community we are building

2. Conduct market research into social media trends, influencers, ETC

3. Explore AI tools & SaaS tools that can automate and scale current efforts

4. Come up with creative strategies to improve engagement/impressions

5. Research on competitors' outreach strategies.

Perks and Benefits 

Company Introduction

Sheru is monomaniacally focused on accelerating the electric revolution in India. We've started by targeting the largest installed base of Electric Vehicles - E-Rickshaws (92% of EVs in India), upgrading them with swappable Li-ion battery packs, helping drivers DOUBLE their daily income with the AWS Lambda for batteries. So far, we've enabled 2.5M kilometres with our technology and removed 300 Metric Tons of carbon emissions in the process. We're still on day one, and looking for the right folks to partner with to build, secure, and scale our platform, as well as the ecosystem of services that India currently lacks.

Job Description

Location - New Delhi

Experience - 0-3 years

Job Summary

The employee will administer sales of products and services by travelling from location to location within a decided territory to meet the probable customers and sell them various products. They are the professionals who generally work for organizations where their job requires them to ensure the widespread distribution and selling of various products and services.

Job Description

• A field sales executive travel to locations to advocate the supply of products to the customers they have targeted and the ones who they are already dealing with.
• It also involves operating outside their offices pitching potential clients and maximising the company's sales of their products and services.
• These tasks are often performed over cold calling or knocking all doors or even scheduling all meetings with the customers at the offices.

Responsibilities and Duties

• “Getting the sale” using various customer sales methods
• Forecasting sales, developing “out of the box” sales strategies/models and evaluating their effectiveness
• Evaluating customers skills needs and building productive long-lasting relationships.
• Improve and smoothen the operations at various fronts

Required Experience, Skills and Qualifications

A bachelor's in any stream, (Fresher can also apply), experience preferred.

Benefits

The hire will:

1. Work in a fast-paced environment with professionals from different domains.
2. Understand how a start-up works.

• Product Analytics: This is the first and most obvious role of the Product Analyst. At this capacity, the Product Analyst is responsible for the development and delivery of tangible consumer benefits through the product or service of the business.
• In addition, in this capacity, the Product Analyst is also responsible for measuring and monitoring the product or service’s performance as well as presenting product-related consumer, market, and competitive intelligence.
• Product Strategy: As a member of the Product team, the Product Analyst is responsible for the development and proposal of product strategies.
• Product Management Operations: The Product Analyst also has the obligation to respond in a timely manner to all requests and inquiries for product information or changes. He also performs the initial product analysis in order to assess the need for any requested changes as well as their potential impact.
• At this capacity, the Product Analyst also undertakes financial modeling on the products or services of the business as well as of the target markets in order to bring about an understanding of the relations between the product and the target market. This information is presented to the Marketing Manager and other stakeholders, when necessary.
• Additionally, the Product Analyst produces reports and makes recommendations to the Product Manager and Product Marketing Manager to be used as guidance in decision-making pertaining to the business’s new as well as existent products.
• Initiative: In this capacity, the Product Analyst ensures that there is a good flow of communication between the Product team and other teams. The Product Analyst ensures this by actively participating in team meetings and keeping everyone up to date.
• Pricing and Development: The Product Analyst has the responsibility to monitor the market, competitor activities, as well as any price movements and make recommendations that will be used in key decision making. In this function, the Product Analyst will normally liaise with other departments such as the credit/risk in the business in order to enhance and increase the efficiency of effecting price changes in accordance with market shifts.
• Customer/Market Intelligence: The Product Analyst has the obligation to drive consumer intelligence through the development of external and internal data sources that improve the business’s understanding of the product’s market, competitor activities, and consumer activities.
• In the performance of this role, the Product Analyst develops or adopts research tools, sources, and methods that further support and contribute to the business’s product.