Sales & Marketing - TL / RSM / AM Payment Gateway Sales

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Dear Aspirant,

We have openings for Marketing Executive in Justdial - India's #1 local search engine & Leading B2B digital marketing platform.

Key Responsibilities:

• Visit customers and explain Justdial products.
• Generate leads and convert them into paid listings.
• Maintain good relationship with clients.
• Achieve sales targets.
• Submit daily reports and updates to the manager.

Requirements:

• Good communication and selling skills.
• Two-wheeler with valid license preferred.
• Freshers or experienced can apply.
• Basic Android/Mobile app knowledge.

Salary - 2.88 LPA - 4.40 LPA + incentives + addon bonus

Experience - Fresher & Experienced candidates can apply

Job locations - Coimbatore, Pollachi, Trichy, Salem, Dharmapuri, Hosur, Krishnagiri, Erode, Namakkal, Karur.

HR details - Sathyamoorthy (Assistant Manager - HR)

Brainstorm Force is a renowned product-based company that has developed popular tools such as the Astra theme, Starter Templates, ZipWP, and CartFlow, which are utilized by millions of businesses globally. We focus on creating high-quality digital products that empower businesses to achieve more with their online presence.

We are seeking an experienced Team Lead for our Websites Team, who will be responsible for managing web development projects from inception to completion. This role requires a dynamic leader who can ensure projects are delivered on time, within budget, and meet our high standards of quality and performance. The ideal candidate will be skilled in managing teams, with a strong understanding of web development, design aesthetics, user experience, and conversion optimization.

At Brainstorm Force, you’ll be part of a creative, forward-thinking team that values innovation and efficiency. We offer a flexible work environment with opportunities for growth and development.

Key Responsibilities:

• Lead and manage web development projects from start to finish.
• Ensure projects are completed on time, within budget, and meet quality standards.
• Manage and lead a team of web developers and designers; providing guidance and support as needed.
• Collaborate with product managers, stakeholders, and marketing teams to understand requirements, and product features, and plan how we can transform those ideas into great-looking websites and landing pages.
• Share design ideas and plans with the team to ensure a cohesive and innovative approach to each project.
• Ensure the quality of design and user experience in all project deliverables.
• Conduct final testing and oversee the delivery of projects to ensure all elements meet the project specifications and quality standards.
• Maintain a hands-on approach to managing projects, involving themselves in design, coding, and troubleshooting.
• Ensure all web designs are optimized for speed, usability, and conversion.
• Stay updated with the latest trends in web design and development technologies.

Required Skills and Qualifications:

• Experience – 5 to 10 years.
• Experience in building 10+ complex website projects.
• Proven experience in communicating with cross-functional teams/clients.
• Proven experience in web development and project management.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Proficient in WordPress, CSS, and preferably other platforms like Webflow.
• Solid understanding of on-page SEO, psychology, and marketing principles relevant to web design. 
• Knowledge of JavaScript and PHP.
• Knowledge of conversion optimization strategies.
• Experience with design tools such as Sketch and Figma.
• Proficiency in agile project management methodologies such as Scrum and Kanban.
• Experience with project management tools such as Jira, Trello, ClickUp, Asana.
• Good knowledge of WordPress page builders like Elementor and Spectra, as well as custom coding capabilities.
• Detail-oriented with a hands-on management style.

Who are we?

We are a team of designers, developers, and marketers.

As one of the most successful WordPress product companies globally, we have built an exciting place to work. We’re revolutionizing how people create websites and save money, time, and stress and empower web professionals to make beautiful websites faster than ever.

Our talented team creates products that help web professionals improve and simplify their lives. Our diverse group of individuals from all over the world ( India, US, UK, Philippines, Indonesia, Serbia, Romania, and more) work with a shared passion for product development and creating an outstanding user experience. Join a team of smart, ambitious, driven people who value open communication and processes. 🌍

What do we offer you?

We believe in working closely and bringing the best out in each other. We’re a fun, supportive, and creative group of individuals. We’ll offer you:

• Competitive pay. 💸
• Work from anywhere.
• The opportunity to learn and grow in a fast-growing team.
• We don’t micro-manage. Manage your own time as you see fit 💁
• Flexible work environment – We believe that people work best when they have the freedom to work from wherever they choose. We don’t care where you are so long as you get the work done.
• Fun atmosphere – let your hair down now and then.
• Challenging tasks – Equip yourself by tackling new challenges.
• Limitless ability to grow within the company. Many of our employees have been with us for more than 5 years and continue to grow and learn along with us.
• Learn something new every day – Grow your career with bright possibilities
• Fitness Motivators – Join our #FitSharks cult to be a part of a journey to boost your fitness. 💪

Sounds like a good fit?

Want to apply for this position? Just fill in the form on this page. We look forward to hearing from you!

• Candidate should have strong work experience in JavaScript(ES6+)
• Hands on application development using Node JS, Express JS, MongoDB and Mongoose
• Good understanding of Web Technology, RESTful APIs, JSON structures
• Proficient understanding of code versioning tools, such as Git
• Exposure in AWS Services will be an added advantage

Responsibilities and Duties

• Design, code, test and document software according to the functional requirements.
• Analyze, diagnose and resolve errors related to applications.
• Provide application and user support.

• 12+ years of experience in software development with least 3 years of experience as an Enterprise Architect
• Proven and demonstrable experience in creating scalable solutions
• Proven experience with leading large-scale builds, with multiple squads running at the same time
• Familiar with production Cloud / DevOps environments
• Strong analytical and problem-solving skills paired with the ability to develop creative and efficient solutions
• Good leadership and motivational skills
• Excellent interpersonal, oral, and written communication skills
• Experience in modeling and graphic representation

Technology / Tools :-

• Digital Lending Stack
• SFDC
• AWS services

Good to have skills:-

• Open-source contribution
• SFDC certification
• TOGAF 9 Certification

Key responsibilities

• Evaluate internal functions, business development strategies, and IT processes; suggest improvements
• Create business architecture models to reflect the organization's strategies and goals; create and implement business visions and goals by solutioning new implementations/improvements
• Facilitate decision making on technology architecture, build versus buy strategies and vendor (keeping in mind the IT cost)
• Architectural leadership in the resolutions of inter-program and inter-project issues; problem solve on tech challenges faced
• Audit compliance with the Enterprise Architecture standards
• Ongoing publicity and communication of the Enterprise Architecture both within the IT community, and the business units
• Ongoing research and assessment of new analysis approaches for potential use within the Enterprise
• Mentor and Coach the technical team to effectively build solutions; organize training to improve employees' knowledge and skills for future organizational growth
• Thought partner with the CIO on people, process, and platform decision

Senior Developer

NOTE- we are looking for those who can join immediately or within 15-20 days of notice period.
Senior Dev with 5 years relevant experience

1. Working experience on web development using Python/Django
2. Comfortable with using Django framework.
3. Understanding of web servers
4. Knowledge in PostgreSQL, MySQL, and other database queries
5. Experience in using Redis cache.
6. Understanding of web technologies
7. Experience in REST API development using Django.
8. Strong hold on Apache
9. Integration of data storage solutions
10. Able to integrate multiple data sources and databases into one system
11. Understanding of JavaScript, and front-end JS frameworks like VueJS, React JS and Angular JS
12. Good communication skill
13. .net/.NET core will be an added advantage