Corporate Sales Manager

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

Job Description:

Title: Senior Project Manager

Location: Fully-remote

Experience: 4 to 5+ Years

Academics: A bachelor's degree in IT, computer science, business management, or a related field. Any relevant project management related experience.

We are seeking a highly skilled and experienced Senior Project Manager to join our dynamic team. As a Senior Project Manager, you will be responsible for leading and managing projects from inception to successful completion. This is a fully remote position, allowing you to work from anywhere in the world.

Responsibilities:

• Lead and oversee the planning, execution, and delivery of complex projects, ensuring adherence to timelines, budgets, and quality standards.
• Collaborate with cross-functional teams, including developers, designers, and stakeholders, to define project goals, scope, and deliverables.
• Utilize your expertise in React, Node, and AWS to provide technical guidance and ensure the successful implementation of projects.
• Develop and maintain comprehensive project plans, including resource allocation, task assignments, and milestones.
• Identify and mitigate project risks by implementing effective risk management strategies and contingency plans.
• Demonstrate strong leadership skills to inspire and motivate project team members, fostering a collaborative and high-performing work environment.
• Monitor and control project budgets, track expenses, and provide accurate financial reports to stakeholders.
• Make informed decisions under pressure, considering project constraints, business objectives, and stakeholder expectations.
• Effectively communicate project progress, status updates, and issues to stakeholders, ensuring transparency and alignment throughout the project lifecycle.

Requirements:

• Bachelor's degree in IT, computer science, business management, or a related field.
• Minimum of 4 to 5+ years of experience in project management, preferably in the IT industry.
• Strong proficiency in React, Node, and AWS, with a solid understanding of their integration and deployment in project environments.
• Demonstrated experience in managing complex projects, including successful delivery within defined timelines and budgets.
• Excellent business acumen, with the ability to understand and align project objectives with organizational goals.
• Proven leadership skills, with the ability to inspire and guide project teams to achieve desired outcomes.
• Exceptional self-management and team-management skills, ensuring effective collaboration and accountability.
• Ability to effectively monitor and control project budgets, tracking expenses and making data-driven decisions to optimize resource allocation.
• Excellent decision-making skills, even under pressure, considering project constraints, risks, and business priorities.

We offer a competitive salary range of 6-8LPA (lakhs per annum), commensurate with experience and qualifications.

Join our team of talented professionals and play a crucial role in driving the successful delivery of cutting-edge projects. Apply today with your updated resume and showcase your expertise in project management and technical skills.

Job Type: Full-time

Salary: ₹600,000.00 - ₹800,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Project management: 4 years (Required)

The L1 Application Support team is the first line of defense for all production-related customer issues.

Form: https://forms.gle/YCDLPZC7wD3isEYR7

Responsibilities

1. Incident Handling & Production Support

2. Escalation & Coordination

3. Monitoring & Alerts

4. Documentation & SOP Adherence

5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Understanding of HTTP, webhooks.
4. Ability to read logs and use monitoring tools.
5. Experience with Jira, Freshdesk, Zendesk, or similar ticketing tools.

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Responsibilities

• Lead and manage the manual testing efforts of the QA team in an Agile development environment.
• Create and execute comprehensive test plans, test cases, and test scripts to ensure high-quality software delivery.
• Collaborate with development teams, project managers, and other stakeholders to identify, prioritize, and execute test cases.
• Work closely with the development team to ensure timely resolution of issues.
• Develop and maintain test documentation, including test cases, plans, and reports.
• Provide timely and accurate reports on test progress, defect status, and quality metrics to higher authorities.
• Perform Functional, Non-Functional, GUI testing, Smoke, Sanity testing, Performance testing, Pen Testing, Monkey testing, Retesting & Regression testing.
• Identify areas for process improvement and implement best practices to increase the efficiency and effectiveness of the QA process.
• To prepare daily Sprint reports.
• Stay up-to-date with emerging trends and best practices in software testing and QA methodologies.

Requirements:

• Bachelor's degree in Computer Science or a related field
• Minimum of 8 years of experience in software testing and QA, with a focus on manual testing
• Minimum of 3 years of experience as a team lead managing at least 5 team members in an Agile development environment
• Strong understanding of Agile methodology.
• Experience with testing web-based applications, mobile applications, and APIs
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Ability to work independently and as part of a team in a fast-paced environment
• Strong attention to detail and ability to prioritize tasks effectively
• Experience with test management tools, such as JIRA, AIO, Trello, etc.
• ISTQB certification is a plus.

What You will do:

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology.

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications:

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications:

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits:

● Competitive salary.

● Work from anywhere.

● Learning and gaining experience rapidly.

● Reimbursement for basic working set up at home.

● Insurance (including a top up insurance for COVID).

Location:

Remote - work from anywhere

We are looking for a Principal Software Engineer who has experience building cloud native applications in an Agile environment

Key Aspects of Role :

• Leverage deep knowledge of the full technology stack to help achieve business objectives and customer outcomes
• Collaborate with Product Management to validate the technical feasibility of and establish non-functional requirements
• Collaborate with Architecture to evolve architecture to solve technical challenges, support future requirements, scale effectively, continually meet/exceed SLAs and resolve tech debt
• Technical advisor to internal or external stakeholders on complex technical components
• Technical leader working with the team to help remove blockers and act as a tie breaker
• Adjust the team processes, listening to feedback and guiding the team through change and driving continuous improvement
• Guide, teach, and mentor team, providing feedback and moderating discussions
• Represent the interests of the team in cross functional meetings
• Maintain and proactively share knowledge of current technology and industry trends
• Work closely with peers to ensure the team is aligning with cloud native, lean/Agile/DevOps & 12 Factor Application best practices ensuring rapid value delivery and with quality
• Collaborate with other Principal Engineer’s to drive engineering best practices around testing, CI/CD, GitOps, TDD, architectural alignment, and relentless automation
• Excellent understanding and familiarity with Cloud Native and 12 Factor Principles, Microservices, Lean Principles, DevOps, Test Driven Development (TDD), Extreme Programming (XP), Observability / Monitoring

Required Skills:

• B.Tech/MS/PhD in Computer Science or related field, and 3 - 10 years relevant industry experience
• Coding experience in Java
• Extensive hands-on experience working with AWS cloud products and services
• Experience with popular open-source software such as Postgres, RabbitMQ, Elasticsearch, Redis and Couchbase
• Experience working with NodeJS, React/Redux, Docker Swarm, Kubernetes
• Experience with development frameworks such as the Spring/Spring Boot framework, Hibernate and knowledge of advanced SQL
• Proficiency with modern object-oriented languages/frameworks, Terraform, Kubernetes, AWS, Data Streaming
• Knowledge of containers and container orchestration platforms, preferably Kubernetes
• Experience delivering services using distributed architectures: Microservices, SOA, RESTful APIs and data integration architectures
• Knowledge of containers and container orchestration platforms, preferably Kubernetes
• Advanced Architecture and system design skills and principles
• Excellent organizational skills and can drive a cross-team strategic project or initiative
• Solid coaching, mentorship and technical leadership to help others grow
• Able to drive consensus/commitment within and across teams and departments
• Advanced critical thinking and problem solving on complex issues and customer concerns.
• Strategic thinker beyond immediate needs, considering the longer-term
• Excellent communication skills, with ability to communicate highly complex technical concepts
• Demonstrate high level of empathy with internal colleagues, stakeholders and customers

Apply Now!!!

Location: MBFC / Command Center, Changi Business Park, Singapore

Duration: 12 Months Renewable Contract

Description

• We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.

Mandatory Skill(s)

• Degree in Computer Science, Business Information Technology or related disciplines;
• 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
• Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Good analytical skills with excellent communication; 
• Good in understanding internal processes and resolving issues;
• Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.

Desirable Skill(s)

• Prior experience in the banking industry;
• Experience in application implementation projects in financial institutions would be a great advantage.

Responsibilities

• Perform work in rotational shifts to provide 24/7 on-site or on-call support;
• Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications; 
• Responsible for the day-to-day maintenance of the application systems in operation;
• Handle Incident and Problem management;
• Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
• Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
• Involve with onsite and offshore teams across multiple technologies/applications;
• Lead formal and informal Post Event Problem Reviews;
• Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.