Corporate Communications

Selected intern's day-to-day responsibilities include:

1. Build and maintain dynamic user interfaces using React (Next.js preferred) and Tailwind CSS

2. Develop efficient backend systems and APIs with a solid grasp of client-server architecture

3. Write clean, scalable, and maintainable code, primarily in JavaScript or TypeScript

4. Design and manage databases with PostgreSQL

5. Work with ORMs like Prisma or Drizzle to streamline database interactions

6. Design and consume REST APIs for seamless frontend-backend integration

7. Explore and integrate AI APIs (e.g., OpenAI, Anthropic) to enhance product features

8. Identify and resolve technical issues to ensure optimal performance and reliability

9. Stay current with emerging tools, technologies, and methodologies to keep solutions cutting-edge

Other requirements

1. Demonstrate proficiency in React, with Next.js experience being a significant plus

2. Have hands-on experience with PostgreSQL and ORMs such as Prisma or Drizzle

3. Utilize Tailwind CSS for building modern, responsive UIs

4. Design and consume REST APIs, with a solid understanding of client-server architecture

5. Gain exposure to AI APIs such as OpenAI or Anthropic (preferred)

6. Provide proof of work through GitHub (or similar) showcasing personal projects, contributions, or portfolio

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

At Loyalty Juggernaut, we’re on a mission to revolutionize customer loyalty through AI-driven SaaS solutions. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem with GRAVTY®, our SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

With millions of global customers using GRAVTY® everyday, our powerful UI is what makes the first impression — and we’re looking for passionate UI Developers to help us make it exceptional. As a UI Developer, you will work on dynamic and innovative projects that focus on building visually stunning, responsive, and user-friendly web experiences and create exceptional user interfaces that power the next-gen loyalty solutions.

What you will own:

• Integration of front-end application with the application business layer
• Collecting feedback from design and technical staff on website development needs
• Understanding executing accessibility and progressive enhancement presentation
• Planning and estimating projects
• Contributing to the engineering team’s culture of high code quality
• Coordinating with Interface Design Architects for meeting accessibility standards at the code level
• Creating conceptual diagrams, and visual mock-ups, and manage detailed user interface specifications
• Conducting usability testing to resolve interface problems
• Ensuring design consistency with the client’s development standards and guidelines
• Designing and building UIs on any server platform in a team environment
• Guiding and maintaining developer teams and best practices

To be successful in this role, you should have :

• 1 to 4 years of relevant experience and expertise in building pixel-perfect, robust and performant enterprise web applications, preferably in a fast-paced environment
• Expertise on AngularJS, HTML and CSS, JavaScript
• Familiarity with AWS/GCP and MySQL is a plus
• Thorough understanding/experience in the Agile software development cycle
• Love for product design ,desire for innovation, high commitment and ownership for work and dedication for learning and sharing ideas
• Strong communication skills
• B.Tech in CS/IT from a Tier-1 campus with exceptional programming skills

Why choose us?

• This opportunity offers a dynamic and supportive work environment where you'll have the chance to not just collaborate with talented technocrats but also work with globally recognized brands, gain exposure, and carve your own career path
• You will get to innovate and dabble in the future of technology -Enterprise Cloud Computing, Machine Learning, AI, Mobile, and much more

Job Overview: As an Oracle EBS Consultant/Developer, you will be responsible for implementing, customizing, and maintaining Oracle E-Business Suite applications. You will work closely with business stakeholders to gather requirements and ensure that the solutions meet their needs.

Key Responsibilities:

• Analyze business requirements and translate them into functional specifications for Oracle EBS modules.
• Configure and customize Oracle EBS applications, including Financials, Supply Chain, and HRMS.
• Develop and maintain custom reports, interfaces, and workflows using PL/SQL, Oracle Forms, and Oracle Reports.
• Conduct system testing and user acceptance testing (UAT) to ensure the quality and functionality of solutions.
• Provide support and troubleshooting for Oracle EBS applications and related integrations.
• Collaborate with cross-functional teams to ensure successful implementation and deployment of solutions.
• Stay current with Oracle EBS updates and industry best practices.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience with Oracle E-Business Suite modules, particularly in [specific modules relevant to your organization].
• Strong proficiency in PL/SQL, Oracle Forms, and Oracle Reports.
• Experience with Oracle Application Framework (OAF) and workflow customization is a plus.
• Understanding of database management and performance tuning.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.

Preferred Qualifications:

• Oracle EBS certification is a plus.
• Experience with cloud-based Oracle solutions (e.g., Oracle Cloud ERP).
• Knowledge of business processes in finance, supply chain, or HR.

What We Offer:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional development and career advancement.
• A collaborative and innovative work environment.
• Flexible work arrangements.

Why Cybernetyx?

• Work on groundbreaking machine vision projects that leverage the latest advancements in AI.
• Join a team of leading experts in machine vision, AI, and machine learning. Competitive salary, exceptional benefits, and flexible work options. Opportunity for continuous learning and development.
• Make a tangible impact in the tech industry and beyond.

About Our Team:

You will be a part of a cutting-edge team that specializes in the development of machine vision-based AI products. Our team is committed to pushing the boundaries of what's possible, delivering solutions that revolutionize various industries.

Your Day-to-Day Role:

• Developing and optimizing vision algorithms in C/C++.
• Collaborate with cross-functional teams to integrate machine vision capabilities into larger systems and products.
• Software Engineer - Computer Vision at Cybernetyx 1
• Implement real-time processing techniques for handling video and image data.
• Conduct research to improve existing technologies and contribute to product development.
• Utilize QT for application development, if applicable.
• Leverage OpenCV library for computer vision tasks.

What Are We Looking For:

• 4+ years of experience in C/C++ programming.
• Experience with QT is beneficial but not mandatory.
• Knowledge of OpenCV library is a plus but not required.
• Strong understanding of machine vision, image processing, and AI algorithms. Analytical mindset with strong problem-solving skills.
• Ability to work in a fast-paced, collaborative environment. 

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building the application Pathya.app, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Roles and Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Use exciting app build in swift and Kotlin and convert it to react-native

Desired Candidate Profile

• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean JavaScript code
• Rock-solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools & library like XCode, Gradle, saga, redux, re-animated, firebase
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites

Perks and Benefits

• We offer you work from home
• flexible with timing
• 5days working
• We trust our employee inspires them to do innovative things and explore and execute new techniques