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We are seeking a highly skilled and passionate Senior UX Designer to join our dynamic team. You will play a pivotal role in shaping the user experience of our [products/services], ensuring they are intuitive, engaging, and meet the needs of our diverse user base. You will lead design projects from concept to delivery, collaborate closely with cross-functional teams, and mentor junior designers.

Responsibilities:

• Lead the UX Design Process:
• Conduct user research, including interviews, surveys, and usability testing, to understand user needs and behaviors.
• Develop user personas, user journeys, and information architecture.
• Create wireframes, prototypes, and high-fidelity designs using industry-standard tools (e.g., Figma, Sketch, Adobe XD).
• Define and maintain design systems and style guides.
• Advocate for user-centered design principles throughout the product development lifecycle.
• Collaboration and Communication:
• Collaborate closely with product managers, engineers, and stakeholders to define product requirements and ensure design feasibility.
• Effectively communicate design concepts and rationale to both technical and non-technical audiences.
• Participate in design reviews and provide constructive feedback to peers.
• Mentorship and Leadership:
• Mentor and guide junior UX designers, fostering their growth and development.
• Contribute to the development of UX best practices and processes.
• Lead design workshops and brainstorming sessions.
• Help to maintain and grow a strong design culture.
• Data Analysis and Iteration:
• Analyze user data and feedback to identify areas for improvement.
• Iterate on designs based on user testing and performance metrics.
• Stay up-to-date with the latest UX trends and technologies.

About Company

Our client is a Tech Based Platform for freelance Photographer, Videographers, Food stylist and Cinematographer. Founded by alumni of IIM Bangalore. They are operational in about 100 Cities and 28 Countries. Leader in Food and Real Estate Photography. Done about 7000+ projects across the Globe.

Roles & responsibilities:

• Training the tele sales team.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing and leading the tele sales team.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting sales reports
• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Coordinating with marketing on lead generation.

Requirements:

• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

• Strong analytical skills - ability to turn business requirements into technical concepts and code
• Implementation knowledge of SAP Work Manager is must and other apps like Service Manager is a plus
• Knowledge in SAP MDK and SAP Asset Manager will be a big plus
• Experience in Java programming, SQL knowledge is a must
• Experience with Web-Technologies (HTML, CSS, JS, REST-WS) is a plus.

HIRING for Automation Quality Analyst with MAX 30days of NOTICE PERIOD

Job ID: TNS2022QATEST08

Only for Serious job seekers

Technically Strong Candidates who are willing to take up challenging roles and want to raise their Career graph.

Exposure to latest Technology. Opportunity working in different platforms Direct client interaction

Rapid Career Growth

Friendly Knowledge sharing Environment

BE/MTech/MCA with Min 70% GPA

Professional Quality Engineering and or development experience with 3+yrs Immediate joiners preferred

Candidates will be selected based on logical / technical and scenario-based testing

Note: Candidates who have attended the interview process with TnS in the last 6 months will not be eligible.

Automation Testing Engineer - Job description

QA Automation Test Engineer is expected to plan, design, implement and maintain test automation infrastructure to enable continuous automated testing of all solutions.

• Analyze product architecture; define, develop, and drive functional test automation strategy using appropriate automation/performance tests
• Develop/enhance the framework for creating a test automation suite for smoke and regression testing integrated with the release process
• Create and prepare end-to-end technical solutions for CI/CD
• Develop test plan/strategy to support testing
• Conduct Proof of Concept for automation testing feasibility on a project as required
• Prepare roadmap for progressive automation and focus on low maintenance
• Ensure test cases have full traceability back to business requirements and technical specifications
• Develop, maintain, and communicate automated reports and testing metrics to the project stakeholders

SKILLS AND CANDIDATE QUALIFICATIONS:

• Demonstrated 3+ years’ experience in Test Automation (or software development) with web-based software
• Experience working within a fast-paced Agile/SCRUM system is a strong preference
• Proven experience in both open-source UI & API test automation tools like Selenium WebDriver, Rest Assured, Cucumber using Java & other scripting languages with exposure to performance testing
• Experience delivering Selenium Frameworks for API testing web portals
• Should be able to create a Selenium automation framework from scratch
• Proven experience in using continuous integration technologies like Bamboo / Jenkins to integrate automated testing (unit, smoke, and regression) with the release process
• Experience in open-source tools with exposure to below is a plus:
  • Eclipse
  • Junit/TestNG
  • Maven/Gradle
  • GITHUB
  • Cucumber
  • Selenium WebDriver
  • Jira
  • JMeter
• Advanced knowledge on different design/architecture/integration/cloud/data patterns
• Exposure to Testing Life Cycle with a Test-Driven Development (TDD) / Behavior Driven Development (BDD) environment
• Efficient with AWS environments or other cloud environments
• Mentor other test engineers and automation engineers to grow overall team capabilities
• Create training, workshops, and handbooks
• Creativity and initiative to improve test coverage and effectiveness for the entire team
• Comfortable communicating cross-functionally and across management levels in formal and informal settings
• Experience in performance testing including developing NFRs, reporting and results evaluation
• Has created execution and reporting dashboards

GaragePlug, a SaaS Startup based out of Banglore, is an After-Sales Automotive Workshop Management Platform founded in 2017 by Automobile Industry experts. GaragePlug is presently trusted by hundreds of brands across 25+ countries and continues to expand across the world! We are now ready to take a long jump in 2022. To make this happen, We're looking for dynamic Customer Success/Support people to assist in various stages of the customer life cycle such as Onboarding, User Training, Support, Adoption, etc.

What Makes You The Right Fit :

• Engineering Degree
• 0-2 years experience in customer support or success roles.
• Ability to communicate with customers by email, chat, and phone.
• Excellent interpersonal, verbal, and written communication skills with the ability to take initiative and build strong relationships.
• Customer-focused attitude.
• Willingness to work in a Startup.

Your Primary Responsibilities :

• You will be the first point of contact for customers via email & chat primarily, over the phone if it is required.
• Onboard new customers and help them digitalise their workflows in our software.
• Conducting training sessions for Users to ensure the right understanding of the Product.
• Keeping a track of the Product adoption.
• Maintain a profitable relationship with the clients.
• Play a key role in sharing the voice of users with the rest of the team.
• Work with the product team to resolve issues, bugs, and feature requests reported by customers and to ensure that they are delivered and conveyed to customers.
• Work closely with the Quality Assurance team.
• Identify and report bugs & customer requests using JIRA.

• Owner of the Self-Help knowledgebase of GaragePlug.
  
  

  Performance Parameters

• Renewals

• Upsell, Revenue generation
• Prevention of Churn
• Maintain NPS Score
• Support Response Time

Perks for you

• Work in fast globally growing Start Up
• Work with industry experts
• Opportunity for international travel

Location : Bangalore/Remote

Apply through this link
 https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support" target="_blank">https://garageplug.freshteam.com/jobs/meTfdnSowtqy/customer-success-support

Roles & Responsibilities:

• Create and design various materials for print and digital collateral
• Ensure projects are completed with high quality and on schedule
• Establish creative direction for the company as well as brand guidelines
• Prioritize and manage multiple projects within design specifications and budget restrictions
• Perform retouching and manipulation of images
• Work with a wide range of media and use graphic design and video editing software

Scope: