Content Writer

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking, and other possible sources.
• Set up meetings with potential clients and convert them to closures.
• Making Outbound Calls, generating new opportunities & nurturing the opportunities generated
• Follow up on leads and conduct research to identify potential prospects.
• Negotiate/close deals and handle complaints or objections.
• Work with the teams (External/Internal) to develop and grow the sales pipeline to consistently meet desired goals.
• Data-driven analysis with strong attention to detail and ability to execute within a matrix team structure.
• Sharing quotations to customers through email on real-time basis
• Communicating with customers on over phone & over email.
• Build strong relationships with clients to increase sales and customer satisfaction.
• Meet or exceed Monthly / Quarterly / Yearly sales targets by closing deals and negotiating contracts.
• Provide excellent customer service by responding to customer inquiries and resolving issues in a timely manner with collaboration of support team. Prepare and present proposals and demonstrations to clients.
• Prepare and submit sales reports and forecasts to management.

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

• Proficient with SQL Server/T-SQL programming in creation and optimization of complex Stored Procedures, UDF, CTE and Triggers
• Overall Experience should be between 4 to 7 years
• Experience working in a data warehouse environment and a strong understanding of dimensional data modeling concepts. Experience in SQL server, DW principles and SSIS.
• Should have strong experience in building data transformations with SSIS including importing data from files, and moving data from source to destination.
• Creating new SSIS packages or modifying existing SSIS packages using SQL server
• Debug and fine-tune SSIS processes to ensure accurate and efficient movement of data. Experience with ETL testing & data validation.
• 1+ years of experience with Azure services like Azure Data Factory, Data flow, Azure blob Storage, etc.
• 1+ years of experience with developing Azure Data Factory Objects - ADF pipeline, configuration, parameters, variables, Integration services runtime.
• Must be able to build Business Intelligence solutions in a collaborative, agile development environment.
• Reporting experience with Power BI or SSRS is a plus.
• Experience working on an Agile/Scrum team preferred.
• Proven strong problem-solving skills, troubleshooting, and root cause analysis.
• Excellent written and verbal communication skills.

Job Summary
We are looking for a Front End Developer who will be responsible for implementing visual elements that users see and interact with in a web application. They are usually supported by back-end web developers, who are responsible for server-side application logic and integration of the work front-end developers do. You will work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.

Responsibilities and Duties
- Develop highly interactive web applications utilising JavaScript, HTML5, CSS, JSON, Vue js / Nuxt js, and integrating Restful API’s, external web services ensuring high performance on Mobile and Desktop.
- Create custom general use modules and components extending the elements and modules of core Nuxt.js / Vue.js
- Write non-blocking code using advanced techniques such as multi-threading, javascript dependency management.
- Work with the web app development team in continuing to add features in creating innovative solutions.
- Conceptualize, design and develop user interface designs in a fast-paced online/mobile environment. Consumer applications as well as enterprise platforms
- Understand UI/UX best practices and drive improvements in designs and methodology.
- Establish a high-level vision for the solution.

Key Skills
Vue.js, HTML, CSS, JavaScript, Nuxt.js, Integrating REST APIs, UI/UX Designing, Git

Required Experience and Qualifications
Portfolio of Vue.js/Nuxt.js project(s)

Expected Start Date: 10/9/2020

Job Type: Full-time

• Build a strong network within ecosystem to identify the top authors and bring them onto the Graphy platform

• Reach out to creators and build a strong pipeline of creators who could create a Graphy

• Setup Calls and introduce Graphy as the product and platform to create Graphies

• Cold call/email prospective leads.

• Find out interesting ways to source creator leads

• Find out interesting ways to close Graphers

• Close Creators to create Graphies

• Own the GMV from the Graphies closed

• Serve as the lead point of contact for all Graphers account management matters.

• Build and maintain strong, long-lasting relationships with Graphers.

• Should have 3+ years relevant experience in business development or proven experience as category manager or similar role

• Solid knowledge of category management, business development principles

• Excellent communication skills

• Detail-oriented, with the ability to manage multiple projects simultaneously in a demanding, fast-paced environment.

• Book/Content market knowledge is an added advantage

• Experience in working in a collaborative team

• Experience in adding SAAS products is a plus.

• Experience in Lead management and closure.

• Top of the Market Salary

• Great learning environment

Graphy is the all-in-one platform to launch your online school, grow your community, monetize your knowledge and host live cohort-based courses.

The creation of cohort-based courses is open to all content creators, influencers, and educators. Join creators, teachers, and instructors from every industry, share what you know, and make money doing what you love!

You can host free sessions to engage with your audience who might have not subscribed to you yet. Hosting online live sessions will help students understand what they can expect from your course and will get to know you better.

You can check out our website here:

https://graphy.com/" target="_blank">https://graphy.com/

We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively.  Ensuring code quality and timely releases are of course critical needs of the role.

Requirements:

• 2+ years of software development experience on Android.
• Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
• Passionate about writing high quality code.
• The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.

We are looking for a developer to enhance our Android App. It will involve understanding the features to be developed, working with the product management team to ensure it is designed right and then do technical analysis, development and release of the app iteratively.  Ensuring code quality and timely releases are of course critical needs of the role.

Requirements:

• 2+ years of software development experience with 2+ years’ experience in Android development.
• Expertise in Java, Android, JSON, REST, Android SDK and Android Studio.
• Passionate about writing high quality code.
• The ideal candidate would have experience of designing, developing, debugging and releasing a high-quality Android app.