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Business Analyst – Job Description
Exp =2+ year
1. Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.
2. Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.
3. Support and assists with end user training and coordinates the implementation of these services for the Business.
4. Based on Testing Feedback from Business Users, plan go live dates for the developments.
5. Work with various user and support teams to manage technical/operational issues.
6. Raise the bugs and CRs to tech team and track till closure.
7. Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.
8. Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.
9. Ability to multitask and work in a high pressure environment.
10. Excellent analytical, communication, presentation & interpersonal skills.
11. Ability to resolve customer/business issues and run the application management activities.
12. Willingness to go the extra mile to resolve customer/technical issues.
Job Types: Full-time, Permanent
Pay: ₹400,000.00 - ₹700,000.00 per year
Benefits:
- Provident Fund
Schedule:
- Day shift
Education:
- Bachelor's (Preferred)
Experience:
- BA in travel domain: 3 years (Required)
- Business analysis: 2 years (Required)
- total work: 2 years (Required)
Work Location: In person
ROLES AND RESPONSIBILITIES:
Looking for a Key Account Manager (B2B) with Excellent Communication Skills and prior experience in selling or managing clients for SaaS products / Tech Sales.
KEY RESPONSIBILITIES:
- Own account P&L outcomes including Revenue Expansion, Retention, Gross Margins, NRR and CSAT scores
- Build multithreaded relationships across CXO, Product, Compliance and Procurement teams
- Drive platform adoption by shaping customer success plans, product usage KPIs and quarterly business reviews (QBRs)
- Identify and execute upsell and cross-sell opportunities across product lines to expand customer footprint
- Lead contract renewals, commercials and negotiations with a solutions-first mindset
- Manage risks proactively (churn risk, adoption gaps, budget constraints, competitive threats) with clear mitigation plans
- Maintain accurate forecast hygiene, account plans and stakeholder mappings in CRM
- Champion account governance and escalation resolution to ensure high-quality delivery and service experience
IDEAL CANDIDATE:
Skills & Competencies:
- Strong enterprise account management and SaaS upsell experience
- Commercial ownership & contract negotiation excellence
- Customer-centric problem solving & strategic account planning
- High stakeholder management maturity (multi-country/global exposure preferred)
- Excellent storytelling & data-driven business impact articulation
Must Have:
- 7-9 years of experience managing existing business in SaaS/HCM/FinTech/Enterprise platforms
- Proven track record of driving NRR (120%+ preferred) within assigned accounts
- Experience leading renewals, upsells and enterprise commercials
- Ability to build deep customer trust and long-term strategic relevance
- Strong fluency in business metrics, product adoption modeling, and value realization frameworks
- Hands-on experience with account management CRMs like Salesforce, Zoho, HubSpot, and similar
- Ability to manage clients independently with minimum supervision
PERKS, BENEFITS AND WORK CULTURE:
A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the comprehensive benefits that company offers.
Job Title: ServiceNow Developer
📍 Location: PAN India
🏠 Work Mode: Hybrid – 3 Days Work from Office, 2 Days WFH
🕒 Shift Timings: 9:30 AM – 6:30 PM IST
✅ Key Requirements:
- Total Experience: 4–7 years
- Relevant Experience in ServiceNow: Minimum 5 years
- Project/People Management: Strong experience managing end-to-end ServiceNow implementations and delivery cycles
🛠️ Primary Skills:
- 5+ years of hands-on experience in ServiceNow platform (including modules like ITSM, ITOM, GRC, SecOps, or IRM preferred)
- Ability to lead technical teams and drive requirements, development, testing, and delivery phases
- Proficient in ServiceNow customization, scripting, workflows, and integrations
🧩 Secondary Skills:
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Experience with Microsoft Project for planning and tracking activities
🎯 Responsibilities:
- Act as the single point of contact for all ServiceNow-related project activities
- Drive project execution, track milestones, and deliverables
- Liaise between technical teams, business stakeholders, and vendors
- Ensure compliance with client standards and delivery expectations
Prepare and present reports, dashboards, and project documentation
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.
Tez Minds is a technology focused company. The company focuses/work on the challenging technology and delivering the right solution to its clients.
Experienced team of Developers and Designers.
We have most of our developers from IITs and premium institutes in India.
The management team experience comprises of people who have worked in companies like Bank of America, Yahoo, Paypal, Verisign, Google, Amazon, Cognizant in Bay Area and in India.
We are looking for positive take-charge individuals to join our growing team as Android Developer. Candidates must have exceptional communication skills, the ability to manage multiple tasks efficiently, excellent judgment, and the ability to be productive in a fast-paced, team oriented environment.
Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
Familiarity with RESTful APIs to connect Android applications to back-end services
Strong knowledge of Android UI design principles, patterns, and best practices
Experience with offline storage, threading, and performance tuning
Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
Knowledge of the open-source Android ecosystem and the libraries available for common tasks
Ability to understand business requirements and translate them into technical requirements.
Familiarity with cloud message APIs and push notifications
A knack for benchmarking and optimization
Understanding of Googles Android design principles and interface guidelines
Proficient understanding of code versioning tools, such as Git,SVN
Experience with Android Studio.
Knowledge of PHP will be prefered.
Here is the form which needs to be filled by you.
http://bit.ly/2ouTupZ
Experience Required:
atleast 1 year of experience in Mobile Application development
We are running a hiring drive this week. So, please fill up the questionnaire asap so that our technology team can review it and call you back for the interview (if shortlisted) for a F2F/Skype interview.
-More importantly we are looking for a hard core techie who loves to solve challenging problems through technology.
Want to know more you can check out www.tezminds.com or write back to us.
• Technical end-to-end design for stories by collaborating with business analyst/product owner, technical architect and clients
• Implement stories end-to-end, which includes Frontend, Backends for Frontend (BFF), Caching and also service orchestration in some cases) using best engineering practices like test-driven development, SOLID principles and consideration of non-functional requirements like performance, scalability, security or cloud readiness (as applicable) at the story level
• Automates testing at unit, module and integration level as needed using tools relevant for the platform (e.g. Jasmine, Jest, Karma, Webdriver.io etc.)
• Focus on quality by implementing best practices like logging, calling out technical debt, meeting KPIs using code quality tools like SonarQube, ESLint (customize and sync with Sonar), Stylelint/Sasslint and so on.
• Hands-on with automating redundant work, like common component structure, both in terms of scaffolding as well as using the right design patterns / creating abstractions.
• Mentor junior engineers in helping review code, guiding on technical decision making
Key Requirements:
• 4-9 years’ experience
• Hands-on knowledge of HTML5, CSS3, JavaScript
• Hands-on experience working with Object Oriented JavaScript (OOJS), JavaScript - and practical uses in building complex interactive experiences, primarily with ECMAScript 2015+. You should be up-to-date with new specifications (different stages), and also, using transpilers like Babel to use features from all stages
• Good understanding of creational and structural design patterns in JavaScript
• Experience working with Single Page Applications (SPA) with universal rendering capabilities.
• Good understanding of React.js, its core principles - lifecycle methods, virtual DOM etc. and at least 6 – 12 months hands-on experience with the same
• Understanding of one-way data flow and the Flux architecture.
• Understanding of stateful (container) vs stateless (presentational) components and how to break down the application page into components
• Core understanding of how React’s state management works out of the box.
• Understanding of different CSS architectures that go hand-in-hand with React.js application development. Pros and cons of component-level CSS vs global and where to apply each
• Thorough understanding of Webpack bundler (version 2+).
• Good understanding of the Web Components standard.
• Hands-on experience with building Progressive Web Apps (PWAs) on any framework.
• Hands-on experience with Frontend Performance Optimization – especially in a React application with respect to resource loading strategy, CPU/Memory profiling on the browser.
• Hands-on experience with test-driven development using Jest or equivalent. Familiar with snapshot testing, code coverage. Experience working with utilities like Enzyme
• Experience using fluid grids, and building responsive/adaptive websites using Bootstrap etc.
• Understanding of SEO and accessibility and making it part of the development workflow
• Moderate to Strong graphics manipulation/optimization skills using Photoshop is a plus.
- Design, build and support technical solutions and systems with highest quality.
- Create software architecture, high level design, low level design documents
- Own systems scalability and resilience
- Define and drive adoption of coding best practices
- Define technical roadmap and vision for technical products.
- Work closely with engineering counterparts, product managers and business stakeholders to achieve company goals.
- Coach, mentor and support software development engineers to grow them in their career aspirations. Internal Use—Confidential
Experience & Skills Required
- Strong understanding for technical concepts – Familiarity with microservices, distributed systems and event driven architecture.
- Ability to build scalable systems while thinking strategically balancing short and long term approaches.
- Wide knowledge of architecture standards and design patterns
- Excellent communication skills, fluent English - Communicates effectively in all situations and creates an environment of open and effective communication.
- Strong knowledge of best engineering practices
- Ability to work under minimal guidance
- 7-10 years of software development experience, of which 5+ years should be on salesforce
An ideal candidate must possess excellent Logical & Analytical skills. You will be working in a team as well on diverse projects. The candidate must be able to deal smoothly and confidently with the Clients & Personnel.
Key roles and Responsibilities:
⦁ Able to design and build efficient, testable and reliable code.
⦁ Should be a team player sharing ideas with the team for continuous improvement and development process.
⦁ Good Knowledge on Spring Boot, Spring MVC, J2EE and SQL Queries.
⦁ Stay updated of new tools, libraries, and best practices.
⦁ Adaptable, Self-Motivated, must be willing to learn new things.
⦁ Sound Good knowledge on HTML, CSS, JavaScript.
Basic Requirements:
⦁ Bachelors' Degree in Computer Science Engineering / IT or related discipline with a good academic record.
⦁ Excellent communication skills and interpersonal skills.
⦁ Knowledge on SDLC flow from requirement analysis to deployment phase.
⦁ Should be able to design, develop and deploy applications.
⦁ Able to identify bugs and devise solutions to address and resolve the issues.











