Data Analyst

Salesforce QA Tester

Exp: 5+ years

Location: Hyderabad

Work mode: 5 Days work from office

Employment type: Contract

Job Description:

·        5+ years of experience in manual testing, test case design, execution, and defect tracking.

·        Experience in Salesforce QA testing.

·        Proficient in using tools like JIRA for test management, defect tracking.

·        Strong knowledge of QA testing methodologies that cover all aspects of software testing, including functional testing, UI/UX testing and usability testing .Should be fostering a collaborative and high-performing work environment.

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

• Identify and develop strategic relationships with potential customers.
• Develop a strong pipeline of new customers through direct or indirect customer contact and prospecting.
• Monitor and analyze pipeline to review performance & optimize accordingly to ensure objectives are met.
• Maintain strong follow-ups and regular feedback calls ● Create lead engagement plans and strategy
• Study the details of each offering & stay abreast of updates to these offerings
• Proactively connect with leads while..ensuring consistent follow-ups, low Turn-AroundTime (TAT), and increased connectivity with multiple attempts Update and create tailored client proposals and negotiate further to close the deals

Mentoring teams to carry forward recognised and optimised solutions, building conducive environments for knowledge transfer and maintaining standards in terms of deliveries form a major part of responsibilities.

Responsibilities

• Design and develop robust scalable database systems
• Design, build and deploy internal applications to support our native technical ecosystem
• Collaborate with Subject-Matter experts to design data-driven modules for analysis

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Systems, Engineering or equivalent
• 3-4 years of experience in Java

Skills

• Expertise in object-oriented programming concepts and data structures
• Strong knowledge of working with XMLs/Jsons
• Experience with large-scale distributed storage and database systems (MySQL, MongoDB, GraphDB)
• Good knowledge of indexing/search libraries like Lucene/Solr/Elasticsearch
• Exposure to Spring MVC architecture and RESTful APIs
• Well-versed with Agile methodology of SDLC
• Good to have: Knowledge of standard DevOps skills like Build tools (Maven/gradle), Continuous integration (Jenkins), Version Control (Github/Gitlab)

Electrum is looking for an experienced and proficient DevOps Engineer. This role will provide you with an opportunity to explore what’s possible in a collaborative and innovative work environment. If your goal is to work with a team of talented professionals that is keenly focused on solving complex business problems and supporting product innovation with technology, you might be our new DevOps Engineer. With this position, you will be involved in building out systems for our rapidly expanding team, enabling the whole engineering group to operate more effectively and iterate at top speed in an open, collaborative environment. The ideal candidate will have a solid background in software engineering and a vivid experience in deploying product updates, identifying production issues, and implementing integrations. The ideal candidate has proven capabilities and experience in risk-taking, is willing to take up challenges, and is a strong believer in efficiency and innovation with exceptional communication and documentation skills.

YOU WILL:

• Plan for future infrastructure as well as maintain & optimize the existing infrastructure. 
• Conceptualize, architect, and build:
• 1. Automated deployment pipelines in a CI/CD environment like Jenkins;
• 2. Infrastructure using Docker, Kubernetes, and other serverless platforms; 
• 3. Secured network utilizing VPCs with inputs from the security team. 
• Work with developers & QA team to institute a policy of Continuous Integration with Automated testing Architect, build and manage dashboards to provide visibility into delivery, production application functional, and performance status.
• Work with developers to institute systems, policies, and workflows which allow for a rollback of deployments. 
• Triage release of applications/ Hotfixes to the production environment on a daily basis.
• Interface with developers and triage SQL queries that need to be executed in production environments.
• Maintain 24/7 on-call rotation to respond and support troubleshooting of issues in production.
• Assist the developers and on calls for other teams with a postmortem, follow up and review of issues affecting production availability.
• Scale Electum platform to handle millions of requests concurrently.
• Reduce Mean Time To Recovery (MTTR), enable High Availability and Disaster Recovery

PREREQUISITES:

• Bachelor’s degree in engineering, computer science, or related field, or equivalent work experience.
• Minimum of six years of hands-on experience in software development and DevOps, specifically managing AWS Infrastructures such as EC2s, RDS, Elastic cache, S3, IAM, cloud trail, and other services provided by AWS.
• At least 2 years of experience in building and owning serverless infrastructure.
• At least 2 years of scripting experience in Python (Preferable) and Shell Web Application Deployment Systems Continuous Integration tools (Ansible).
• Experience building a multi-region highly available auto-scaling infrastructure that optimizes performance and cost.
• Experience in automating the provisioning of AWS infrastructure as well as automation of routine maintenance tasks.
• Must have prior experience automating deployments to production and lower environments.
• Worked on providing solutions for major automation with scripts or infrastructure.
• Experience with APM tools such as DataDog and log management tools.
• Experience in designing and implementing Essential Functions System Architecture Process; establishing and enforcing Network Security Policy (AWS VPC, Security Group) & ACLs.
• Experience establishing and enforcing:
• 1. System monitoring tools and standards
• 2. Risk Assessment policies and standards
• 3. Escalation policies and standards
• Excellent DevOps engineering, team management, and collaboration skills.
• Advanced knowledge of programming languages such as Python and writing code and scripts.
• Experience or knowledge in - Application Performance Monitoring (APM), and prior experience as an open-source contributor will be preferred.

Job Responsibility:

• Work in collaboration with the Design and Technology Team Team, break down epics into features and features into stories to build MVP solutions to enable benefits realization in the shortest possible time frame
• Utilize analysis expertise to consistently elaborate requirements into detailed solutions.
• Facilitate discussions with Technical Leads and Squads to review and estimate features and stories
• You will work alongside the Product Owner to ensure that features and stories are continuously prioritized on the backlog and aligned to business value streams
• Contribute towards sprint planning for the Squad, ensuring that prioritization and dependencies are considered when bringing new work in for development
• To understand business requirement
• Understanding business requirements through user requirements gathering sessions
• to take lead a project from the very beginning till the project is delivered successfully
• Mapping business requirements to Functional solutions and Preparing BRD document
• Creating Functional specifications from which developers can create application solutions.
• Prepare a test Plan with scenarios and Test cases, detailing the test steps. Identify and gather data from various sources. Execute test cases and record result
• Take ownership of product delivery timelines and milestones typical tasks to involve analysis of business requirement requests, liaising with the Development Team and Management to complete development, support of UAT
• Analyze business problems and provide solutions.
• Participate with peers and represent the business on project teams
• Should be able to communicate the business idea and thought process clearly

Required Candidate profile:

• Great Problem-solving skills.
• Possess the ability to work in a fast-paced environment with changing priorities and deadlines
• Be used to working and communicating as part of a high-performing agile Team
• Ability to translate customer opportunities and pain points into detailed Features and User Stories that our Developer and Quality Assurance Engineers can understand and deliver
• Strong organizational and project management skills.
• Knowledge of AWS, Google Cloud, or Azure
• Familiarity with the latest technology like Blockchain is a plus.
• Excellent verbal communication skills.

What you need to have:

What WE have

• A small, well-knit team with a bunch of self-driven aces who love their work as well as working here!
• A top notch product spanning web app, mobile app, chatbot and artificial intelligence tech stack
• An enviable client portfolio that includes known names such as LG, Biba, W, HPCL, Costa Coffee (to name a few), who depend on us to track their compliances and efficiencies.
• An open door culture
• An environment to push your boundaries and expand your skillsets
• A newer challenge every day!

What YOU must have

• 3-5 years’ experience with native mobile App development on both Android as well as iOS platforms.
• Bachelor’s degree or above in information systems or computer science
• Excellent knowledge of Android SDK, different versions of Android, iOS framework
• Strong knowledge of Android & iOS UI design principles, patterns, and best practices
• Familiarity with RESTful APIs to effectively integrate Android applications
• Should have worked on Apps using local resources (like camera, GPS, Speech recorder, settings etc) and having local storage capability using SQLite, xml, firebase etc.
• Proficient understanding of code versioning tools such as Git
• Familiarity with various testing tools
• Team player with strong communication, documentation  and collaboration skills

• Strong analytical and problem solving skills
• Ability to productively function under pressure and within a deadline oriented atmosphere
• Self-motivated and high-initiative taking
• Organized and detail orientated with strong work ethic
• Ability to thrive in a dynamic and fast-paced environment

What will you do

• Translate designs and wire frames into high quality code

• Develop AI/ML based mobile apps for both Android and iOS
• Resolve bugs as reported by the QA team.
• Maintain code quality, organization, and automation
• Share weekly and monthly development plans and build releases schedule.

Impress us with your skill, self-drive and work ethics, and we will go any length to make you part of the growth journey!