Data Analyst

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We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

Recko Inc. is looking for a Lead Sales Development Representative to join our rapidly growing organization as a critical part of the marketing team. This is the perfect opportunity for a self-motivated, determined Sales expert to create a massive impact on a young, disruptive start-up.

About Recko:

Recko was founded in 2017 to organise the world’s transactional information and provide intelligent applications to finance and product teams to make sense of the vast amount of data available. With the proliferation of digital transactions over the past two decades, Enterprises, Banks and Financial institutions are finding it difficult to keep a track on the money flowing across their systems. With the Recko Platform, businesses can build, integrate and adapt innovative and complex financial use cases within the organization and  across external payment ecosystems with agility, confidence and at scale.  . Today, customer-obsessed brands such as Deliveroo, Meesho, Grofers, Dunzo, Acommerce, etc use Recko so their finance teams can optimize resources with automation and prioritize growth over repetitive and time-consuming tasks around day-to-day operations. 

Recko is a Series A funded startup, backed by marquee investors like Vertex Ventures, Prime Venture Partners and Locus Ventures. Traditionally enterprise software is always built around functionality. We believe software is an extension of one’s capability, and it should be delightful and fun to use.

Working at Recko:

We believe that great companies are built by amazing people. At Recko, We are a group of young Engineers, Product Managers, Analysts and Business folks who are on a mission to bring consumer tech DNA to enterprise fintech applications. The current team at Recko is 60+ members strong with stellar experience across fintech, e-commerce, digital domains at companies like Flipkart, PhonePe, Ola Money, Belong, Razorpay, Grofers, Jio, Oracle etc. We are growing aggressively across verticals.

What does the role entail? 

1. Use your research, prospecting, and people-skills to identify, connect and educate potential customers on the benefits and value of Recko’s suite.

2. Be a driver of change for prospect organisations and help them visualise a future which is being crafted by Recko.

3. Monitor metrics and help the team constantly improve by understanding their individual and collective performance
4. Work closely with sales and marketing leadership to test new content and positioning and drive the success of outbound programs

5. Qualify prospects and navigate organisations to identify the decision-makers.

6. Nurture, multithread, and map prospective accounts. 

7. Learn, leverage and help evolve the demand generation process.

8. Able to understand/explain concepts and ideas in a simple, clear and concise manner.

9. Great listener and quick thinker with an inquisitive nature.

Who are we looking for?

1. 4-5 years of experience in ADR/SDR/BDR roles evangelising technology products and at least 2 years of experience leading SDR Team. 

2. Experience working with medium and large organizations and C-level executives in particular in technology companies.

3. Proven track record of building and maturing BDR/SDR outbound teams in the technology sector

4. Outstanding verbal, written and presentation skills and well networked in the startup ecosystem.

5. Very strong interpersonal and communication skills to understand the needs of the business and the customer alike.

6. Experience using CRM’s 

7. Fearless and willing to take intelligent risks

8. Assertive and persuasive, every step of the way

9. Articulative, energetic and someone with a strong business acumen

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