Content Writer

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Title: Social Media Marketing Executive

Location: Indore (Work from Office)

Experience: 0–6 Months (Freshers Welcome)

Qualification: Any Graduate (Marketing/Media preferred)

Job Overview

We are looking for a creative and enthusiastic Social Media Marketing Executive to join our team. This role is ideal for freshers who are passionate about digital marketing and eager to gain hands-on experience in managing and growing brand presence across social media platforms.

Key Responsibilities

• Create, schedule, and manage engaging content across platforms like Instagram, Facebook, and LinkedIn
• Assist in planning and executing social media and digital marketing campaigns
• Conduct research on current trends, hashtags, and competitor activities
• Write creative captions and basic content aligned with brand voice
• Coordinate with the design team to develop visually appealing creatives
• Monitor social media engagement, respond to comments/messages, and maintain audience interaction

Required Skills

• Basic understanding of social media platforms and trends
• Strong communication and creative thinking abilities
• Basic content writing skills
• Willingness to learn, adapt, and grow in a fast-paced environment

• 3+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd and streaming databases like druid
• Strong industry expertise with containerization technologies including kubernetes, docker-compose
• 2+ years of industry in experience in developing scalable data ingestion processes and ETLs
• Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
• Experience with scripting languages. Python experience highly desirable.
• 2+ Industry experience in python
• Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
• Demonstrated expertise of building cloud native applications
• Experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka, ELK Stack, Fluentd
• Experience in API development using Swagger
• Strong expertise with containerization technologies including kubernetes, docker-compose
• Experience with cloud platform services such as AWS, Azure or GCP.
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration, Jenkins

• Design and Implement Large scale data processing pipelines using Kafka, Fluentd and Druid
• Assist in dev ops operations
• Develop data ingestion processes and ETLs
• Design and Implement APIs
• Assist in dev ops operations
• Identify performance bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and documentation
• Communicate with stakeholders regarding various aspects of solution.
• Mentor team members on best practices

About Numen (https://numenhealth.com):
Numen Health is a Health-tech company with a goal to reimagine healthcare in India. Through an amalgamation of our healthcare team with the power of AI and the Internet of Things (IoT), we make healthcare easier and accessible through a data-based preemptive approach. Our mission is to facilitate change in the healthcare industry by moving from a reactive approach to a proactive one.
We are a wonderful, young team with experience in scaling up Indian and international businesses from the ground up. We are looking for like-minded and enthusiastic people who are passionate about making a lasting difference and want to help us revolutionize the way healthcare is delivered to a billion Indian!

Our Vision:
To shift the healthcare ecosystem from a ‘Sick-care' approach to a ‘Holistic-healthcare' approach. We aim to do that by enabling doctors and caregivers to move from treating ailments to employing a data-based,
preemptive approach.
About Product:
We offer preventive healthcare programs to individuals to improve their health. These plans are crafted in consultation with their treating doctor and a dedicated care team remotely monitors the progress in real[1]time. For doctors, Numen is a virtual facility to cater to all of their patient’s needs, remotely.
Why Join?
At Numen, you have the opportunity to make tangible changes to the existing healthcare systems in India
making it preventive and affordable. By joining the Numen team, you get to be part of a young, dynamic
team that is passionate about making a change and a fast-paced environment with multiple opportunities to
learn and grow.

Job Overview:
Numen Health is looking for Tech Lead to join our Engineering team and lead all stages of the software product development life cycle. This will include analyzing system and user requirements, designing software flowcharts, writing clean Java code, troubleshooting bugs, and running tests to improve system functionality.
If you are a person who has proficiency in Java technologies, good analytical skills, the ability to design software systems and anticipate issues, and frame remedial actions with excellent teamwork skills; We
would like to speak to you.

Responsibilities:
1. Design, develop, scale, and maintain backend services in Java
2. Collaborate with the engineering and product team to discuss project definitions and goals.
3. Work on individual priorities, deadlines, and deliverables.
4. Improve reliability, scalability, observability, and security of the backend systems.
5. Write simple, efficient, and maintainable code
6. Function well in a fast-paced, rapidly changing environment
7. Ensuring best coding standards and practices to improve and maintain quality.

Requirements:
8. Bachelor/Master degree in CS or related field from a reputed college
9. Sound knowledge of Java technologies.
10. Solid grip on the programming basics like DS and algorithms, OOPS.
11. Experience with software design and application programming
12. Understanding & experience with software design patterns, restful APIs, and microservice
architecture
13. Experience with software design and application programming
14. Strong debugging skills
15. Exposure to CI/CD and Test-Driven Development
16. Nice to have are Unix / Linux, database SQl / NoSQL, Java Spring, working knowledge on
scripting (Perl, Shell Scripting).

Prior Experience:
17. 5 - 8 years of experience in java development
18. A hustler with the capability to think out of box and hence prior experience with Startups would
be a plus.
19. Understanding or Experience in Health-Tech is good to have
20. Good To have a Team Lead / Mentorship Experience.

This Noida based startup is disrupting the F&B industry by helping eateries increase their profit margin and saving time on labour.

Our client is a software-as-a-service(SaaS) startup that connects restaurants and suppliers by digitising the procurement process. It enables eateries to understand purchasing trends, auto-create purchase orders, anticipate stock out dates, set low-stock alerts, among others. The team also provides training to restaurant members on effectively using the solution. Founded by IIT Kanpur graduates, this new age venture already has more than 1,500 outlets registered on its platform and has helped restaurants reduce their operational costs by 8-10%. It also generates monthly transactions worth $1.3 million.

• Acquiring new clients by pitching the company’s products/services via phone calls as well as in-person meeting.
• Demonstrating and presenting the company’s product (SAAS) to the clients.
• Following up on the generated leads to convert them into potential business for the company.
• Updating and maintaining data on a real-time basis for sales pipeline on CRM.
• Building and maintaining professional relationship with new potential clients and existing clients.
• Frequent travelling (local & outstation) to meet customers, go-to-market plans
• Tracking competition and building strategies to keep competitive edge.

What you need to have:

• 2-5 years of B2B SAAS sales experience
• Proven ability to achieve targets
• Strong in building rapport with customers
• Excellent communication and negotiation skills
• Open for Frequent travelling (local & outstation)    
• Good expertise in regional language Kannada or Tamil or Bengali.