Recruitment Specialist

A Virtual Relationship Manager (VRM) in banking sales focuses on fostering and expanding relationships with clients while driving sales of the bank's products and services. Here are the detailed job roles and responsibilities.

Key Responsibilities:

To engage regularly with the Imperial customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are understood and met through financial products that the Bank has to offer.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Customer Engagement

Continuous engagement with the portfolio customers mapped (500 to 600 groups/ PF) as per the contact policy, with accurate & complete capture of interaction details.

• Call handling as per defined standards.
• Accurate resolution for customer queries.
• Promoting Digital Banking services for a superior customer service experience.
• Profiling of customers in order to aid right cross-servicing of Bank products
• Accurate logging and resolution of complaints.
• Attrition control of customers.
• Regular interactions with the customers and proactively assessing customer needs.
• Ensure portfolio quality of relationship while racing considering eligibility.
• Monitor large amount movements and account closure from the deposit accounts.
• Ensure retention of customers
• Achievement of portfolio parameters
• Meet the defined objectives of the Portfolio managed by respective Imperia -VRM Sales
• Right, cross-sell of products basis profiling and engagement.
• Penetration of products across groups.
• Sales across all product segments-TPP, Assets, Cards etc.
• Complete and accurate capture of call interactions, including profiling thereby aiding relationship management.
• Ensure accurate and timely submission of financial transactions. & requests.
• Adherence to set processes of updating customer interactions in CRM next.

Requirements:

• Educational Qualifications: Graduate
• Key Skills(examples listed below)
• Basic Banking
• Communication
• Minimum experience in years - 2-3 yrs. preferable.
• Major Stakeholders(intra-team and cross-functional stakeholders, who would need to be interacted with for discharging duties)

• On-Premise Infrastructure Management: Utilize 10-20 years of experience to oversee and optimize on-premise infrastructure, ensuring stability, scalability, and security.
• Cloud Infrastructure Management: Lead the implementation and management of AWS and Azure cloud environments, leveraging best practices and ensuring adherence to security standards. Must be cloud certified and proficient in managing PaaS services.
• Dynatrace Monitoring: Utilize Dynatrace expertise to implement and maintain effective monitoring solutions, ensuring proactive identification and resolution of performance issues.
• Technical Expertise: Demonstrate proficiency in a variety of technologies including Oracle, SQL Server, Shareplex for Oracle replication, Commvault, Windows, Linux, Solaris, SNMP Polling and Traps, Unix Extension, and more.
• Analytical Skills: Conduct complex analysis to optimize bulk metrics and alert profiles, ensuring efficient resource utilization and timely response to critical incidents.
• Cloud Integration: Facilitate inter-AWS account integration using Terraform IAM roles and integrate with other products such as Splunk, APIM, and VMWare to enhance overall infrastructure capabilities.
• Experience working with On-Premise Infrastructure
• Experience with AWS & Azure and Cloud Certified.
• Dynatrace Experience & Professional Certification

Job Responsibilities:

·         Testing of Mobile based application (Android)

·         Design & Develop Automation Tools for testing Mobile application

·         Automation of test procedures/scenarios/cases

·         Creation of Test Plan, Specification, Test case, Test scripts and Scenarios

·         Continuous enhancement of test suites for test coverage & efficiency improvement

·         Test Execution (Manual & Automation): Functional, regression, performance, etc.

·         Test Result Analysis, Defect Management and Test status reporting & Monitoring

·         Collaborate Closely with customer & Development team for all project activities

Experience:

·         A minimum of 2 years & maximum of 5 years of relevant experience in a similar role

Qualification:

·         Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science/Electronics/Information Science/Instrumentation from reputed institutions

Skills Required:

Mandatory

·         Strong skill in testing mobile apps developed using Android Java & C# RESTful API

·         Strong skills in C# /Java programming language

·         Strong Hands on experience in Test Automation Development (Mobile Apps)

·         Experience in tools - Appium, Selenium, UI Automator, Robot FW, Espresso, etc.

·         Proficiency in creating Test Plan, Test Cases, Test Scripts and execution

·         Experience in different types of testing (stress, load, functional, performance etc.)

·         Experience in API (RESTful API) testing is desirable

·         Knowledge of DB Testing, stored procedure creation & Optimization

·         Experience in various test tools & generation of test artifacts

Optional

·         Skills in Testing GUI windows/Web/Mobile (iOS) based application

·         Exposure to other programming languages C / C++/python

·         Exposure of Versioning / Configuration & Defect Tracking tools are added advantage

·          Strong organization & time management skills with the ability to prioritize task & meet deadlines in a dynamic and fast paced environment

·          Hands on experience in Device and Emulator/Simulator Management

·          Exposure to languages Swift, Kotlin, Objective-C, JavaScript, Flutter, etc

.Net developer role will involve working in all phases of the software development cycle. Build new systems with Microsoft technologies with a primary focus on C#, .NET, .Net Core,Web API, SQL, Entity Framework, Async Programing, Git, and Design patterns. Be an effective team player in a small, experienced and energetic team working on rapid and agile development schedules.

 3-5 years of experience as a developer

 3+ years in Microsoft Web-related Technologies

 Deep knowledge of the .NET Framework, .NET Core,

.Net, MVC, C#, ENTITY Framework, REST web-services

– Authentication, Authorization, Performance Tuning,

JSON, Unit testing – Nunit, Xunit

 Experience in Data Modelling, Object Oriented Designs

 Experience in integrating with other systems like Payment

gateway or third-party API or integration tools like Boomi

 Hands-on experience in SQL Server stored procedure

development and fine-tuning.

 Experience in using GitHub, project management, defect

tracking tools.

 Provide accurate status to Management/Project Managers

and escalating where appropriate

 Mentor and guide new developers and team

 Self-directed with excellent problem-solving skills

 Strong written and Oral communication skills and must be

a fast learner adapting to new technologies and frameworks.

 Review test plans with QA & drive the code reviews

within the team

 BE in CS, MCA or BSc in Math or equivalent

Benefits

Health Insurance

Accidental Insurance

Rewards & Recognition

Work-Life Balance

Free Sponsored Meal

Beyond Universe Software Technologies Pvt Ltd (BU Soft Tech) incorporated in the year 2012 is a technology services company having its offices in Chennai (2 locations)We are specializing in product engineering and digital transformation services globally. We are in a consistent growth path with year on year success. We are committed to deliver product excellence, and invest in the best software engineers, test engineers and support professionals. Being a vibrant organisation, we do things a little a differently and provide a happy, fun, progressive workplace. We are an ISO 9001:2015 & ISO 27001:2013 certified company.

• Working with hiring managers to understand immediate and future requirements in the various business units
• Handle recruitment activities from gathering the requisitions, sourcing, screening, interviews, offers, follow-up till the candidate joins
• Implementing hiring strategies that can attract top talent with required skillsets
• Building an effective pipeline of candidates and managing candidate relationships
• Choosing the optimum recruitment channel with a special focus on new age sourcing techniques
• Ensuring delivery within agreed timelines and a formal tracking process/ reporting/ metrics
• Handling salary mapping, offer negotiation and following up with the candidates
• Managing reporting, analytics and key recruitment SLAs like cost per hire, recruitment cost ratio, source mix, offer to join ratio, hiring TATetc./ processes and compliance
• Stakeholder Management

What you need to have:

• Minimum 3+ years of experience in the recruitment domain
• Proven track record of hiring candidates, across levels in Engineering and Product functions
• Good communication and interpersonal skills
• Good with reports and creating dashboards
• Awareness of the latest sourcing channels and techniques
• Creative approach to work

• Ability to provide overall product value and differentiate support offerings that clearly map to customer needs.
•  Ability to  Identify and resolve gaps in customer expectations versus actual service levels.
• Assists with the creation of a sales cycle plan.
• Manage Customized project requests and handle projects till it doesn’t go live.
• Coordinate with the Technical team, Client, sales team, and delivery team for a project.

KRA – Manager Presales

• Ability to provide overall product value and differentiate support offerings that clearly map to customer needs.
• Identify and resolve gaps in customer expectations versus actual service levels.
• Lead Generation activities such as cold calling to prospects
• Assist in preparation of sales proposals, RFP, and RFI responses
• Research and develop prospect list using LinkedIn and Web research
• Create proposals, sign-off documents, and integration documents.
•  Expected to be thorough with the products of the company and if there are any new developments or innovations going on.

The ideal candidate is a highly resourceful and innovative developer with extensive experience in the Node Js . You must also possess a strong knowledge of Mongo DB

Responsibilities

• Perform a mix of maintenance, enhancements, and new development as required
• Work in a data analyst role and with business intelligence applications
• Document features, technical specifications & infrastructure Responsibilities
• Work cross-functionally to convert business needs into technical specifications

Qualifications

Back-end technologies& Front-end (HTML, JavaScript, CSS), Node js,Mongo Database, MySQL databases

• 1+ years' of experience in web development and software design
• Expertise in Strapi will be a plus point
• should be able to create the APIs
• Payment Gateway Integration( Stripe)