Digital Marketing Manager - (Performance Manager)

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business.

Role Expectations

• Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill, providing technical support for store devices (POS systems, hardware, printers, scanners), network troubleshooting, and all company systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Documents incidents and resolutions and provides updates to the knowledge base where applicable
• Provide excellent customer service to internal team members (inbound voice calls & backoffice offline work) while troubleshooting & resolving issues within scope & procedures.

Qualifications

• 1-2 years of at least Tech Level 2 experience within BPO setting, IT service desk experience is a plus
• Strong technical proficiency in hardware and networking
• Good understanding of security best practices in a regulated business.
• Experience with network troubleshooting tools such as Prisma, Fusion, New Era, PuTTY, Switch, IP Calculator, CMC, etc is highly preferred
• Experience in POS troubleshooting is an edge, ALOHA experience is a plus
• Exceptional English communication skills (written and spoken)

Technology Requirements

• A licensed Windows computer with a serial number is the only computer we will accept for this position. We do not allow customized or jailbroken homemade devices.
• Applicants must have strong wired internet connection to support systems and possess a Windows Computer with a working webcam.
• All agents must have a working camera to be used during training sessions and 1:1 conversation.
• Agents must have a working headset with a microphone, speakers are not permitted for us while on calls.
• Agents must be willing to have Crowdstrike be installed in their personal computer/laptop
• All agents will be required to install third-party software in order to run the screen capture module:
• Screen Capture Module l Microsoft Windows Installer 2.0 or later. l Microsoft Visual C++ 2019 Redistributable 32-bit. l Microsoft .NET Framework 4.6.2or 4.7.x
• All agents will be required to download DUO Mobile on their mobile phones for multi-factor authentication.
• Download and upload speed must be at least 25 MBPS with latency (RTT) of <200ms.
• Processor: Intel Core i5 with 500 GB HDD / AMD Ryzen 5
• RAM: 16 GB

Benefits:

• A fully remote work environment
• This is currently a contract position, offering competitive wages
• Comprehensive training on our products and services.
• Career development opportunities, including internal promotions.
• A positive and growing work culture that values diversity and inclusivity.

Job Description:

We are looking for an experienced developer to be a part of our growing team. You will be working here to create, design and develop software for both web and mobile applications using Node js.

Skills to be required:

1. To design, develop and maintain Scalable web applications using node js.
2. Collaborate with front-end developers on the integrations of elements.
3. To write Reusable, testable and efficient code.
4. working closely with front-end developers to integrate user-facing elements with server-side
5. Implement security and data protection measures.
6. Perform code reviews, debug and improve applications for performance.

 Responsibilities:

1. Proven experience for 2-4 years of experience as a Node.js Developer
2. Proficiency with front-end technologies like HTML,CSS, Javascript and React js
3. Experience with RESTful API Development
4. Knowledge of database systems like MongoDB and Mysql
5. Understanding of code versioning tools like Git
6. Strong problem solving, communication skills and team work abilities.

* we're Hiring SEO Executive*

Hands-on knowledge of On-page and Off-page SEO tools & tactics|knowledge of Keyword Planner | Seeking the role of SEO Executive | In-depth understanding of key social media platforms, extensive experience in developing social media strategies for brand awareness | Major skills include SMO, PPC, etc.

We're looking for SEO Executive with 0-3 years of experience and who can handle multiple SEO projects.

Reqirements –

*Conduct keyword research to identify relevant and high-traffic search terms.

*Optimize on-page elements such as meta tags, headers, and content for SEO.

*Develop and implement off-page SEO strategies, including link building and outreach.

*Monitor website performance using SEO tools and analytics platforms.

*Create and maintain SEO reports, tracking key performance indicators (KPIs).

*Stay up-to-date with industry trends and search engine algorithm updates.

*Perform website audits and recommend technical SEO improvements.

*Troubleshoot and resolve SEO-related issues that affect rankings and traffic.

Qualifications:

*Proven experience as an SEO Specialist or similar role.

*In-depth knowledge of search engine algorithms and ranking factors.

*Proficiency in SEO tools such as Google Analytics, Google Search Console, and SEO software.

*Strong analytical and problem-solving skills.

*Excellent communication and collaboration abilities.

*Familiarity with HTML, CSS, and website development principles.

*Ability to adapt to evolving SEO trends and algorithms.

*Certification in SEO or digital marketing (optional but beneficial).

Job Type - Full time

Location - Ahmedabad

Role – Java lead

Location – Bangalore

Job Description:

• Strong in java and Spring MVC

• Experience in client interaction

• Good communication skill

• Good interpersonal skill

• Team Handling skills

Strong expertise in AWS architecture, deployment and coding using Python and AWS Lambda functions. She/ he should also have experience with NOSQL database like MongoDB/ DynamoDB and exposure to Machine Learning. She/ he should be familiar with Ajax calls, interaction with API using JSON files and xml.

Knowledge of testing tools like JMeter and Selenium and programming languages like Javascript and Dot Net will be a big advantage.
The person should be able to guide junior resources, perform code reviews and solve performance issues as required.

What you need to have: