Content Marketing (Storyteller)

Market & Customer Intelligence

• Market Analysis: Conduct continuous research on the competitive landscape, market trends, and industry developments to identify opportunities and challenges.
• Customer Insights: Deeply understand target personas, their pain points, and how they use the product. Gather and synthesize qualitative and quantitative feedback from customers, sales, and support teams.
• Pricing Strategy: Collaborate with Product and Finance teams on pricing and packaging strategies based on market value and competitive analysis.

2. Positioning & Messaging

• Develop clear, differentiated, and compelling product positioning and messaging that resonates with target audiences and highlights unique value propositions.
• Create and maintain core messaging documentation (e.g., messaging matrices, key benefits, and use cases) for all product lines.

3. Product Launch & GTM Strategy

• Lead the planning and execution of comprehensive Go-to-Market strategies for new features and major product releases.
• Coordinate across departments (Sales, PR, Demand Generation) to ensure all teams are aligned on the launch plan, target audience, and messaging.
• Define the ideal customer journey and map marketing tactics to drive adoption and usage.

4. Sales Enablement & Content

• Create essential sales enablement tools and materials, including pitch decks, battle cards, competitive analysis guides, and demo scripts, to equip the Sales team for success.
• Develop customer-facing marketing content, such as website copy, landing pages, case studies, product videos, webinars, and technical blog posts, aligned with the messaging and SEO strategy.
• Train Sales, Support, and Marketing teams on new product features, value propositions, and successful objection handling.

5. Performance Monitoring

• Measure and analyze the effectiveness of marketing programs and product launches (e.g., adoption rates, conversion rates, and revenue impact).
• Use data to iterate on messaging, targeting, and GTM strategy for continuous improvement.

Required Qualifications

• Experience: 3-5 years of experience in Product Marketing, preferably for a SaaS, software, or technology company.
• GTM Expertise: Proven experience defining and executing successful Go-to-Market strategies and product launches.
• Content & Storytelling: Exceptional writing, communication, and presentation skills with a demonstrated ability to translate complex technical concepts into clear, engaging marketing stories.
• Technical Familiarity: Comfort with technology and the ability to work closely with Product Management and Engineering teams.
• Tools: Familiarity with CRM (e.g., Salesforce), Marketing Automation (e.g., HubSpot, Marketo), and Web Analytics tools (e.g., Google Analytics).
• Education: Bachelor’s degree in Marketing, Communications, Business, or a related field.

CRM Application Support Engineer

1. Position Summary

We are looking for a skilled CRM Application Support Engineer to provide L1/L2 application support and assist with enhancements across our enterprise CRM ecosystem comprising Microsoft Dynamics 365, Azure cloud services, Sitefinity CMS, and IVR/Chat platforms. The role involves handling day-to-day user tickets, monitoring system health, executing routine maintenance tasks, and supporting the Senior Specialist in delivering change requests and platform improvements.

This role supports Australia-based operations during extended business hours (0800–2000 AEST, Monday through Friday) on a rotational basis with the Senior Specialist, with weekend on-call availability for critical incidents.

2. Key Responsibilities

A. Microsoft Dynamics 365 (D365) Support

• Handle L1/L2 user issues and tickets on D365, performing initial diagnosis, troubleshooting, and resolution within SLA timelines.
• Assist in implementing enhancement requests and change requests under the guidance of the Senior Specialist.
• Monitor Power BI report health and escalate data discrepancies or report failures for resolution.
• Troubleshoot basic Unified Service Desk (USD) user issues and configuration queries.
• Log and track support tickets with Microsoft for product-level issues, following up to ensure timely resolution.
• Execute sample data migration tasks for UAT testing under defined procedures and quality checklists.
• Support quarterly Data Quality Analysis by running data extraction scripts, compiling reports, and flagging anomalies.
• Monitor scheduled jobs (workflows, batch processes) and take corrective action or escalate failures as per runbook procedures.
• Assist in POC development and survey configuration activities within D365.

B. Azure Portal Support

• Monitor Azure Web Jobs for execution status and troubleshoot failures using logs and diagnostics.
• Support API and Logic Apps operations by monitoring execution history, identifying errors, and implementing fixes for known issues.
• Execute routine SQL Database maintenance tasks including backup verification, index rebuilds, and basic query troubleshooting.
• Monitor Azure App Service health metrics, restart services when needed, and escalate persistent issues.
• Assist in preparing resource consumption reports and validating Azure billing data.
• Log support requests with Microsoft Azure support and provide required diagnostic information.

C. Sitefinity CMS & Portal Support

• Provide first-line support for Sitefinity portal issues including chat functionality, content display, and user access problems.
• Assist with CRM portal connector licensing renewals and re-synchronization processes.
• Implement minor Sitefinity admin configuration changes as directed (user roles, content updates, widget configurations).
• Coordinate with Sitefinity vendor support for bug reports and product issue escalation.
• Perform routine Sitefinity database checks and maintenance tasks.

D. IVR & Chat Support

• Provide first-line troubleshooting for IVR issues impacting CRM integrations and customer-facing call flows.
• Assist in implementing CRs and enhancements to IVR/Chat configurations as they relate to CRM workflows.
• Coordinate with the Live-Assist support team on issue escalation, providing detailed diagnostic information.

E. Change Request Support

• Support the delivery of Change Requests (CRs) by executing assigned development, testing, and deployment tasks.
• Maintain accurate time logs and effort tracking for CR work within the engagement model.
• Assist in preparing CR documentation including technical design notes, test cases, and deployment checklists.

F. Operational Duties

• Provide rotational shift coverage within the 0800–2000 AEST operational window.
• Maintain and update technical documentation including runbooks, known-issue databases, and resolution logs.
• Participate in knowledge transfer sessions and cross-training activities to ensure team redundancy.
• Contribute to weekly/monthly operational reporting on ticket volumes, resolution metrics, and system health.

3. Required Qualifications & Skills

Education

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.

Technical Skills

• 2–5 years of experience in Microsoft Dynamics 365 CRM support including entity customization, workflows, business rules, and basic plugin troubleshooting.
• Familiarity with Azure Portal services including Web Jobs, Logic Apps, App Services, and Azure SQL Database.
• Basic to intermediate Power BI skills for report monitoring and troubleshooting.
• Working knowledge of SQL for writing queries, analyzing data, and basic performance troubleshooting.
• Exposure to Sitefinity CMS or similar content management systems.
• Basic understanding of IVR and chat platforms and their integration with CRM systems.
• Experience with ITSM tools (ServiceNow, Jira, or similar) for ticket logging and tracking.
• Understanding of ITIL concepts for incident and problem management.

Soft Skills

• Strong attention to detail and systematic approach to issue diagnosis and resolution.
• Good written and verbal communication skills for ticket documentation and client interactions.
• Ability to work in a shift-based model and manage priorities across multiple technology domains.
• Team player with a willingness to learn, take ownership, and support senior team members.
• Proactive in identifying recurring issues and suggesting preventive measures.

4. Preferred Qualifications

• Microsoft Certified: Power Platform Fundamentals (PL-900) or Dynamics 365 Fundamentals (MB-910).
• Microsoft Certified: Azure Fundamentals (AZ-900).
• ITIL v4 Foundation certification.
• Prior experience in application support for clients in the APAC or Australian time zone.
• Familiarity with DevOps tools and CI/CD pipelines for CRM deployments.

5. Key Performance Indicators (KPIs)

• First-call resolution rate and adherence to L1/L2 ticket SLAs.
• Accuracy and timeliness of ticket documentation and escalation.
• Reliability of monitoring activities (scheduled jobs, Azure services, portal health).
• Quality of support provided for CR delivery tasks.
• Client feedback and responsiveness scores.
• Effective utilization within the monthly engagement framework.

CAP-190 : Senior Data Analyst

📍Location : Bangalore / Hyderabad / Chennai / Pune / NCR

🧠Experience : 7 - 15 Years

🆔Job Code : CAP-190

🏢Work Type : Hybrid - 3 Days in a Week

📨Application Link : https://drive.google.com/drive/folders/1bApWyMvoFHvI6krgw9CPbGZHaqYU0kSZ?usp=sharing

Your Experience at a Glance

We’re hiring a Senior Data Analyst for our client (Code Name:CAP) - CAP is a global consulting firm specializing in digital transformation and technology solutions for the financial services industry. As a Data Analyst / Senior Data Analyst at CAP, you will play a pivotal role in delivering actionable insights and supporting data migration initiatives within the financial services domain. You will collaborate with cross-functional teams to define data requirements, ensure data quality, and drive strategic solutions. This senior-level position requires strong technical expertise, stakeholder management, and a proactive approach to delivering change in a dynamic environment.

About the Client (CODE: CAP )

CAP operates at the forefront of the financial services industry, providing consulting, technology, and digital transformation solutions to leading organizations worldwide. With a focus on innovation, CAP empowers clients to navigate complex regulatory landscapes, optimize operations, and drive business growth. The company fosters a collaborative and agile culture, encouraging continuous learning and excellence.

Key Responsibilitie

● Define and obtain source data required to deliver insights and use cases.

● Determine data mapping and join multiple data sets across various sources.

● Develop methods to highlight and report data inconsistencies for user review.

● Propose and assist with suitable data migration sets for stakeholders.

● Support teams in processing data migration sets and coordinating migration activities.

● Plan, track, and coordinate the data migration team and migration run-book.

● Collaborate with stakeholders to avoid negative customer and business impacts.

● Ensure robust communication and escalation mechanisms across project portfolios.

● Implement strategic solutions and avoid short-term workarounds.

● Maintain strong control and compliance standards in data handling.

Required Skills

● Minimum 7+ years of experience as a Data Analyst, preferably in financial services.

● Strong expertise in Pyspark, Python, and SQL.

● Experience with big data programs and data models in banking or financial markets.

● Ability to write SQL queries and navigate databases such as Hive, CMD, Putty, and Note++.

● Excellent analytical skills and commercial acumen.

● Strong verbal and written communication skills.

● Proven ability to manage multiple priorities and deliver within tight deadlines.

● Business analysis skills, including defining and understanding requirements.

● Familiarity with SDLC, Agile processes, and a bias towards TDD.

● Attention to detail and a proactive, problem-solving mindset.

Nice to Have

● Knowledge and experience in Data Quality & Governance.

● Working experience with Spark Scala or Java for Spark.

● Proven track record of managing small, delivery-focused data teams (for senior roles).

● Experience with market data vendors and domains such as Party/Client, Trade, Settlements, Payments, Instrument and Pricing, Market and/or Credit Risk.

Why Join CAP (Code Name)

Join CAP to work on impactful data initiatives within the financial services sector, tackling complex technical challenges and driving meaningful business outcomes. You'll collaborate with talented professionals in a dynamic, agile environment that values

innovation and continuous improvement. CAP offers opportunities for professional growth, skill development, and the chance to contribute to high-visibility projects that shape the future of financial technology.

About the Employment Model

Direct Hire (Client Payroll) : For this role, you’ll be hired directly by the client and be part of their internal team. Straatix supports the hiring process, but your employment, payroll, and benefits are all managed by the client.

Apply here-

https://drive.google.com/drive/folders/1bApWyMvoFHvI6krgw9CPbGZHaqYU0kSZ?usp=sharing

We're at the forefront of creating advanced AI systems, from fully autonomous agents that provide intelligent customer interaction to data analysis tools that offer insightful business solutions. We are seeking enthusiastic interns who are passionate about AI and ready to tackle real-world problems using the latest technologies.

Duration: 6 months

Perks:

- Hands-on experience with real AI projects.

- Mentoring from industry experts.

- A collaborative, innovative and flexible work environment

After completion of the internship period, there is a chance to get a full-time opportunity a Software Development engineer (Up to 12 LPA).

Key Responsibilities

• Engage in the full software development lifecycle: ideation, design, development, testing, and deployment.
• Develop responsive, high-performance web applications utilizing HTML, CSS, JavaScript, and frameworks such as React, Angular, and Next.js.
• Create back-end services and APIs using Node.js, managing data with MongoDB and Supabase.
• Utilize cloud services like AWS for hosting and scaling applications.
• Collaborate on the design of efficient and scalable database schemas.
• Learn from code reviews with seasoned developers, adopting best practices and coding standards.

Requirements

• Enrollment in a Computer Science or related degree program.
• Proficiency in HTML, CSS, JavaScript, with experience in frameworks like React, Angular, or Next.js.
• Understanding of back-end development using Node.js.
• Knowledge of database technologies such as MongoDB and Supabase.
• Exposure to cloud services, particularly AWS, and familiarity with hosting principles.
• Strong problem-solving capabilities and a continuous learning mindset.
• Excellent teamwork and communication skills.
• Mandatory proficiency in GIT.

Company Overview : Digital Growth Technology is a leading integrated digital marketing, website design, and development company. We specialize in providing a comprehensive suite of services, including website design & development, social media marketing, search engine optimization, e-commerce website development, lead generation, mobile application development, social media paid advertising, and Pay Per Click (PPC) Google Ads services. Our team is dedicated to driving digital growth and success for our clients.

Position Overview : We are seeking a dynamic and results-driven Business Development Executive to join our team. The BDE will play a crucial role in expanding our client base and driving revenue through effective sales strategies. This is a commission-based position where the successful candidate will earn a competitive commission on each conversion.

Key Responsibilities:

Client Acquisition : Identify and approach potential clients to understand their digital marketing and web development needs.

Present our range of services and tailor solutions to meet client requirements.

Build and maintain strong, long-lasting customer relationships.

Proposal Development: elop and implement effective sales strategies to achieve revenue targets.

Stay updated on industry trends, competitor activities, and emerging technologies.

Collaborate with the marketing team to align sales strategies with overall business goals.

Proposal Development : Prepare and present compelling proposals outlining the benefits of our services.

Address client concerns and objections effectively, ensuring a high conversion rate.

Reporting: : Attend industry events, conferences, and networking opportunities to generate leads.

Utilize social media and other channels to expand the company's online presence.

Reporting : Provide regular reports on sales activities, conversion rates, and client feedback.

Work collaboratively with the team to optimize strategies based on performance metrics.

Qualifications and Skills:

• Proven experience in business development, sales, or a related field.
• Strong understanding of digital marketing and website design/development services.
• Excellent communication and negotiation skills.
• Self-motivated with the ability to work independently.
• Familiarity with CRM software and sales analytics tools is a plus.

Compensation : This is a commission-based position, and the Business Development Executive will earn a competitive commission on each successful conversion.

Timing : The timing of the job is flexible, allowing for a healthy work-life balance.

Join Digital Growth Technology and be part of a dynamic team driving digital excellence! If you are passionate about digital marketing and have a proven track record in business development, we want to hear from you.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for this position.

Eligibility Criteria : Achieve 10 sales for Digital Growth Technology within one month to qualify for onboarding in the Business Development Executive (BDE) position.

Job Types: Part-time, Fresher, Temporary, Freelance

Salary: From ₹5,000.00 per month

Expected hours: 12 per week

Benefits:

• Flexible schedule
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Education:

• Higher Secondary(12th Pass) (Preferred)

• Knowledge of Pre-Paid Card Systems to implement In house system  and / or manage Partner outsourced solutions --- Project Management  
• Must have Experiences in Skills such as Oracle, Sql, MySQL, Java, C++, C #, DOTNET, XML, Ajax, Java Scripts, Web technologies. etc.
• Experience in Cards Products – Pre-paid system (Single / Multi Currency), Forex’s cards (Card Management System/Issuances + Transactions processing).

• Expertise in full stack tools Angular, SpringBoot, Node JS 
• Expertise on RDBMS and no SQL databases like Oracle, MS SQL, MySQL, Mongo DB 
• Understanding of microservices architecture 
• Good understanding of Agile practices and DevOps tools like Jenkins/Azure etc. 
• Zeal to drive solutions and results with a constant focus on business priorities and delivering business value. 
• Ability to learn new tools and technologies quickly and extend the knowledge with other team members. 
• Basic understanding of AI/ML and R / Python 
• Good written and verbal communication.