Business Development Manager
at Leading MNC IT SOFTWARE - Hospitality industry
Shubham Vishwakarma
Full Stack Developer - Averlon
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PythonAn L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)
Customer Relationship Executive :
We are looking for a results-driven fresher and (1+ years of experience) to be responsible for designing, running tests on software usability and should be able to visit the client base(delivery and support). The software tester will conduct tests, analyze the results, and report observations to the design team. You may also interact with clients in order to understand the requirements of the product.
To be successful as a software tester, you should have a working knowledge of software and test design, the capability to run through tests, and the ability to analyze the results. Ultimately, the software tester should be result-driven, have good communication skills, and have up-to-date knowledge of software programming and software test design.
Software Tester Responsibilities:
●Review software requirements and prepare test scenarios.
●Executing tests on software usability.
●Analyzing test results on database impacts, errors or bugs, and usability.
●Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
●Interacting with clients to understand product requirements(including visiting the client's base whenever required).
●Participating in design reviews and providing input on requirements, product design, and potential problems.
Software Tester Requirements:
●A bachelor's degree in computer science or a related field(Preferably male candidate).
●Up-to-date knowledge of software test design and testing methodologies.
●Understanding of open source projects like ERP, CRM, HRMS, Industry 4.0, etc
●Working knowledge of test techniques and compatibility with various software programs.
●Working knowledge of programming.
●Excellent communication and critical thinking skills.
●Good organizational skills and a detail-oriented mindset.
JavaExperience: 3-10 Years
Qualification- Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA)
Post-Graduation: Master of Science (M.Sc) /Master of Technology (M.Tech) / Master of Computer Applications (MCA)
Roles and Responsibilities:
- Must have experience in Microservice architecture with the ability to collaborate effectively with team members and build positive working relationships.
- Design and build and deploy APIs to meet business requirements.
- High level of commitment to business satisfaction and agility.
- Strong work ethic and a passion for the role, with a positive attitude and a willingness to learn.
- Communicate effectively with the tech lead to thoroughly understand the requirements and highlight any blockers immediately.
- Handle programming and software development, including requirement gathering, bug fixing, testing, documenting, and implementation.
- Work in an agile environment to deliver high-quality solutions.
- Understand and implement Security, Logging, Auditing, Policy Management, and Performance Monitoring.
- Familiarity with relational databases (E.g.: Oracle), non-relational databases (E.g.: MongoDB), MSK Kafka, Docker, Kubernetes, and CICD Technologies (Jenkins, GitHub, Maven)
NodeJS (Node.js)
MongoDB
Express● Creating RESTful API with Node.js
● Collaborating with front-end developers on the integration of elements.
● Implementing effective security protocols, data protection measures, and
storage solutions.
● Maintaining all the required documents for your project.
● Constantly coming up with new ideas and also implementing them to
improve the app’s performance.
● Define and communicate technical and design requirements.
● Learn about new technologies and stay up to date with current best
practices.
● Create Unit and Integration tests to ensure the quality of code
Requirements
● Knowledge of the database and familiarity with the schema design in
NoSQL (i.e MongoDB)
● Knowledge of Relational databases like MySQL will be preferred.
● A good understanding of the Software Development Lifecycle
● Knowledge of API design and development using REST
● Knowledge of version control systems like Git.
● Good understanding of object-oriented programming(OOP) and OOP
patterns.
● Again, You don’t have to know it all in-depth but you should know how to
dig the internet for finding the solutions.
JOB DESCRIPTION :
Roles and Responsibilities :
● Review requirements, specifications and technical design documents
to provide timely and meaningful feedback
● Create detailed, comprehensive and well-structured test plans and
test cases
● Estimate, prioritize, plan and coordinate testing activities
● Design, develop and execute automation scripts using open source
tools
● Identify, record, document thoroughly and track bugs
● Perform thorough regression testing when bugs are resolved
● Develop and apply testing processes for new and existing products
to meet client needs
● Liaise with internal teams (e.g. developers and product managers) to
identify system requirements
● Monitor debugging process results
● Investigate the causes of non-conforming software and train users to
implement solutions
● Track quality assurance metrics, like defect densities and open
defect counts
● Stay up-to-date with new testing tools and test strategies
Primary Skills:
● Proven work experience in software development
● Proven work experience in software quality assurance
● Strong knowledge of software QA methodologies, tools and
processes
● Experience in writing clear, concise and comprehensive test
plans and test cases
● Hands-on experience with both white box and black box testing
● Hands-on experience with automated testing tools
● Solid knowledge of SQL and scripting
● Experience working in an Agile/Scrum development process
● Experience with performance and/or security testing is a plus
● BS/MS degree in Computer Science, Engineering or a related
subject
Compensation may vary from 20,000 INR to 30,000 INR per month depending on the experience of the candidate.
PR Consultant JD
theSound is a multi-dimensional organization specializing in three spaces - marketing consulting, artist and celebrity management, and unique offline experiences.
We are a new-age marketing consulting firm. We specialize in helping brands figure out how to market themselves and make potential customers fall in love with them, and make existing customers fall hopelessly in love. We do this by creating really-really fresh marketing plans, campaigns and content. We also go the entire mile by providing branding, social media management, content, creative collateral, and offline events. Phew.
We also manage a set of inspiring and seasoned celebrities who are available to provide guest talks across a range of topics and conduct masterclasses and workshops for the employees and customers of organizations.
We ALSO work with various eclectic (trust us when we say that) artists, from musicians to magicians and (mostly) everything in between, to create unique offline experiences for brands. In other words, we are not a black and white event management company.
(https://www.thesound.party/" target="_blank">https://www.thesound.party/)
We are looking for teammates who are
As 'weird' as possible - someone who is itching to change the status quo, to take risks, to build a story that everyone talks about, and to make everyone sit up and take notice
Always keeping an eye out for 'meaningfulness' - every campaign, every strategy, every creative idea should never be superficial beyond a degree and should work towards genuinely and meaningfully connecting with audiences
“Weird + Meaningful” is our core belief, and we are craving to find people who really get it. :
-
Responsibilities :
-
Work closely with PR lead to create PR plans and strategies
-
Improve the quality of the client’s voice via different online and offline channels
-
Serve as a first contact person for all media queries
-
Prepare press releases, media announcements, media responses, media pitches, press notes, briefing documents, by-line articles, keynote presentations/speeches, coverage reports, etc
-
Prepare presentations for media briefings and other meetings
-
Organize and oversee events such as press meets
-
Provide effective crisis management solutions in times of need
-
Build and maintain targeted media lists, and nurture relationships with key reporters
-
Monitor and analyze the effectiveness of PR campaigns
Requirement
2+ years of experience in PR
-
PR agency background a must
-
Good understanding of the media landscape and strong existing media relations including at editorial levels
-
Excellent written and verbal communication skills
-
Strategic thinking, and relentless, flawless execution
Javascript
HTML/CSSNodeJS (Node.js)- Conduct online Javascript Training Sessions for today's youth as a Freelancer. (Also referred to as SOAL Learners)
- Conduct 1-1 online Mock interviews with the Learners to give them an understanding of what it takes to get hired in tech companies via feedback.
- Timings for the sessions conducted can be picked based on your flexibility.
- Get paid for the number of sessions you conduct each month. Your time is valuable.
School of Accelerated Learning (SOAL) India is always on the lookout for industry specialists in the Software Development field in India and around the world for the following roles.
Your experience speaks for you.
Learn more about us here - https://www.schoolofacceleratedlearning.com/
Android DevelopmentJavaNodeJS (Node.js)MongoDBZobaze is an early-stage startup, based out of THUB, Hyderabad.
Experienced developers who can develop Mobile Applications using Flutter.
Work closely with founders on building product.
Requirements -
Strong Knowledge of Java
Experience in building Apps with Android Studio
Product mindset, ability to take product manager hat if required in the future.
Have to do multiple tasks if required
Stock Options ( ESOP )
Note: It's not a 9to5 job.
A lot to learn.
Android Testing
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon