Technical Support Executive

Proven experience as a Business Analyst or similar role.

Strong communication skills, both written and verbal, with the ability to effectively convey complex concepts.

Excellent documentation skills, with attention to detail and accuracy.

Proficient in logical and analytical thinking, with the ability to solve problems and think critically.

Demonstrated understanding of business needs and the ability to perform comprehensive requirement analysis.

Familiarity with Jira tool and Agile methodology.

Strong organizational skills and the ability to manage multiple tasks simultaneously

Job Description:

We are looking for a highly experienced Java Developer with expertise in Spring Boot and Microservices architecture. The ideal candidate will have 4+ years of experience in building scalable, high-performance applications.

Key Responsibilities:

• Develop and maintain Java-based applications using Spring Boot and Microservices.
• Create and implement RESTful APIs and integrate with third-party services.
• Design and build scalable, resilient microservices.
• Perform code reviews and optimize applications for performance and security.
• Deploy and manage applications on cloud platforms (AWS, Azure, or GCP).
• Implement CI/CD pipelines for continuous integration and deployment.
• Diagnose and resolve technical issues and production bugs.

Required Skills:

•  Java 8+ or 11+ (strong proficiency)
•  Spring Boot, Spring MVC, Spring Security
•  Microservices architecture and distributed systems
•  RESTful APIs and API gateways
•  SQL and NoSQL databases (PostgreSQL, MongoDB, etc.)
•  Cloud platforms (AWS, Azure, or GCP)
•  Containerization (Docker, Kubernetes)
•  CI/CD pipelines (Jenkins, GitLab CI)
•  Message brokers (Kafka, RabbitMQ)

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About Us:

Atica is the fastest-growing hotel revenue success solution provider in the USA. With clients across the USA & across major brands (Marriott, Hilton, IHG, Hyatt, Choice, Wyndham, Best Western, Sonesta, G6, etc.), Atica has proven expertise in working with hotels helping them grow their annual revenues and stay competitive in a hyper-competitive market. Specifically, Atica offers three major services: sales management, revenue management, and digital channel management. Atica has clients across all major markets including: New York City, Los Angeles, Miami, Atlanta, Dallas, Orlando, St Petersburg, Chicago, Houston, and many more.

Atica is headquartered in Pune and is funded by top investors in India. 

Company Website: www.aticaglobal.com

Please find below the details:

1. Designation                - International Sales Associate
2. Job Location               - Yerwada, Pune
3. Work mode                - Work from office
4. Experience required - Freshers to 1 year
5. Work timings             - US Shift (Monday to Friday)
6. Notice Period             - Immediate  

What you will do?

1. Provide sales support for multi-branded hotels in the USA, develop and execute a sales action plan to meet or exceed revenue goals

2. Activate new accounts in the local market and increase market share from existing accounts

3. Develop and nurture a sales pipeline utilizing CRM to manage accounts and shorten the sales cycle

4. Making sure that the hotel ownership is profitable and finding new ways to add value to each hotel you're responsible for

5. Lead bi-weekly sales strategy calls with each of your designated hotels

6. Collaborate with the sales team to achieve sales targets and contribute to overall team success.

7. Support the development of sales strategies and contribute ideas for improving sales processes.

What makes you a great fit? 

1. Available to work from Pune office (from Monday to Friday) and shift timing will be 6 PM to 4 AM.

2. Self-driven, goal-oriented, and able to work independently with a high level of initiative. Also, manage time effectively, and prioritize tasks to achieve sales goals.

3. Strong communication and interpersonal skills with a knack for building rapport over the phone.

4. Excellent written communication skills general correspondence, proposals, reports

5. Bachelor’s degree or relevant work experience in hotel industry

6. Strong ability to leverage technology and CRM to shorten the sales cycle

7. Collaborative team player eager to contribute and learn from others

8. Excellent organizational skills and attention to detail, especially in maintaining accurate sales records.

Why work with us?

1. We're more than just a workplace – As working with us means you'll have the chance to learn, grow, and lead which helps to shape your career trajectory while making a mark on the industry. 

2. Everyone at ATICA is passion-driven and lets their work speak for itself.

3.Collaborative and supportive work environment.

At Upswing, we are committed to building a robust, scalable & secure API platform to power the world of Open Finance.

We are a passionate and self-driven team of thinkers who aspire to build the rails to connect the legacy financial sector with financial innovators through a simple and powerful banking-as-a-service (BaaS) platform.

We are looking for motivated engineers who will be working in a highly creative and cutting-edge technology environment to build a world-class financial services suite.

About the role

As part of the DevSecOps team at Upswing, you will get to work on building state-of-the-art infrastructure for the future. You will also be –

• Managing security aspects of the Cloud Infrastructure 
• Designing and Implementing Security measures, Incident Response guidelines 
• Conducting Security Awareness Training
• Developing SIEM tooling and pipelines end to end for vulnerability/security/incident reporting 
• Developing automation and performing routine VAPT for Network and Applications
• Integrating with 3rd party vendors for the services required to improve security posture 
• Mentoring people across the teams to enable best practices 

What will you do if you join us?

• Engage in a lot of cross-team collaboration to independently drive forward DevSecOps practices across the org 
• Take Ownership of existing, ongoing, and future DevSecOps initiatives 
• Plan and Engage in Architecture discussions to bring in different angles (especially security angles) to the table
• Build Automation stack and tools for security pipeline 
• Integrate different security measures and pipelines with the SIEM tool
• Conducting routine VAPT using manual and automated workflows, generating and maintaining the report for the same
• Introduce and Implement best practices across teams for a great security posture in the org

You should have

• Curiosity for on-the-job learning and experimenting with new technologies and ideas
• A strong background in Linux environment
• Proven experience in Architecting networks with security first implementation
• Experience with VAPT tooling for Networks and Applications is required 
• Strong experience in Cloud technologies, multi-cloud environments, and best practices in Cloud 
• Experience with at least one scripting language (Ruby/Python/Groovy)
• Experience in Terraform is highly desirable but not mandatory
• Some experience with Kubernetes, and Docker is required 
• Understanding Java web applications and monitoring them for security vulnerabilities would be a plus 
• Any other DevSecOps-related experience will be considered

We are looking for an experienced DevOps (Development and Operations) professional to join our growing organization. In this position, you will be responsible for finding and reporting bugs in web and mobile apps & assist Sr DevOps to manage infrastructure projects and processes. Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential.

As a DevOps, you will work in a Kubernetes based microservices environment. 

Experience in Microsoft Azure cloud and Kubernetes is preferred, not mandatory.

Ultimately, you will ensure that our products, applications and systems work correctly.  

Responsibilities:

• Detect and track software defects and inconsistencies
• Apply quality engineering principals throughout the Agile product lifecycle
• Handle code deployments in all environments
• Monitor metrics and develop ways to improve
• Consult with peers for feedback during testing stages
• Build, maintain, and monitor configuration standards
• Maintain day-to-day management and administration of projects
• Manage CI and CD tools with team
• Follow all best practices and procedures as established by the company
• Provide support and documentation  

Required Technical and Professional Expertise

• Minimum 2+ years if DevOps
• Have experience in SaaS infrastructure development and Web Apps
• Experience in delivering microservices at scale; designing microservices solutions
• Proven Cloud experience/delivery of applications on Azure
• Proficient in configuration Management tools such as Ansible or any of Terraform Puppet, Chef, Salt, etc
• Hands-on experience in Networking/network configuration, Application performance monitoring, Container performance, and security.
• Understanding of Kubernetes, Python along with scripting languages like bash/shell
• Good to have experience in Linux internals, Linux packaging, Release Engineering (Branching, versioning, tagging), Artifact repository, Artifactory, Nexus, and CI/CD tooling (Concourse CI, Travis, Jenkins)
• Must be a proactive person  
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• An ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work.
• An intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

As DevOps Engineer, you are responsible to setup and maintain GIT repository, DevOps tools like Jenkins, UCD, Docker, Kubernetes, Jfrog Artifactory, Cloud monitoring tools, Cloud security.

• Setup, configure, and maintain GIT repos, Jenkins, UCD, etc. for multi hosting cloud environments.
• Architect and maintain the server infrastructure in AWS. Build highly resilient infrastructure following industry best practices.
• Working on Docker images and maintaining Kubernetes clusters.
• Develop and maintain the automation scripts using Ansible or other available tools.
• Maintain and monitor cloud Kubernetes Clusters and patching when necessary.
• Working on Cloud security tools to keep applications secured.
• Participate in software development lifecycle, specifically infra design, execution, and debugging required to achieve successful implementation of integrated solutions within the portfolio.
• Required Technical and Professional Expertise.

• Minimum 4-6 years of experience in IT industry.
• Expertise in implementing and managing Devops CI/CD pipeline.
• Experience in DevOps automation tools. And Very well versed with DevOps Frameworks, Agile.
• Working knowledge of scripting using shell, Python, Terraform, Ansible or puppet or chef.
• Experience and good understanding in any of Cloud like AWS, Azure, Google cloud.
• Knowledge of Docker and Kubernetes is required.
• Proficient in troubleshooting skills with proven abilities in resolving complex technical issues.
• Experience with working with ticketing tools.
• Middleware technologies knowledge or database knowledge is desirable.
• Experience and well versed with Jira tool is a plus.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.