Technical Support Executive

• Own the product analytics of bidgely’s end user-facing products, measure and identify areas of improvement through data
• Liaise with Product Managers and Business Leaders to understand the product issues, priorities and hence support them through relevant product analytics
• Own the automation of product analytics through good SQL knowledge
• Develop early warning metrics for production and highlight issues and breakdowns for resolution
• Resolve client escalations and concerns regarding key business metrics
• Define and own execution
• Own the Energy Efficiency program designs, dashboard development, and monitoring of existing Energy efficiency program
• Deliver data-backed analysis and statistically proven solutions
• Research and implement best practices
• Mentor team of analysts

• B.Tech from a premier institute with 5+ years analytics experience or Full-time MBA from a premier b-school with 3+ years of experience in analytics/business or product analytics
• Bachelor's degree in Business, Computer Science, Computer Information Systems, Engineering, Mathematics, or other business/analytical disciplines

• Proven analytical and quantitative skills and an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause
  analyses
• Excellent understanding of retention, churn, and acquisition of user base
• Ability to employ statistics and anomaly detection techniques for data-driven
  analytics
• Ability to put yourself in the shoes of the end customer and understand what
  “product excellence” means
• Ability to rethink existing products and use analytics to identify new features and product improvements.
• Ability to rethink existing processes and design new processes for more effective analyses
• Strong SQL knowledge, working experience with Looker and Tableau a great plus
• Strong commitment to quality visible in the thoroughness of analysis and techniques employed
• Strong project management and leadership skills
• Excellent communication (oral and written) and interpersonal skills and an ability to effectively communicate with both business and technical teams
• Ability to coach and mentor analysts on technical and analytical skills
• Good knowledge of statistics, basic machine learning, and AB Testing is
  preferable
• Experience as a Growth hacker and/or in Product analytics is a big plus

We are looking for an exceptionally talented Lead data engineer who has exposure in implementing AWS services to build data pipelines, api integration and designing data warehouse. Candidate with both hands-on and leadership capabilities will be ideal for this position.

Qualification: At least a bachelor’s degree in Science, Engineering, Applied Mathematics. Preferred Masters degree

Job Responsibilities:

• Total 6+ years of experience as a Data Engineer and 2+ years of experience in managing a team

• Have minimum 3 years of AWS Cloud experience.

• Well versed in languages such as Python, PySpark, SQL, NodeJS etc

• Has extensive experience in the real-timeSpark ecosystem and has worked on both real time and batch processing

• Have experience in AWS Glue, EMR, DMS, Lambda, S3, DynamoDB, Step functions, Airflow, RDS, Aurora etc.

• Experience with modern Database systems such as Redshift, Presto, Hive etc.

• Worked on building data lakes in the past on S3 or Apache Hudi

• Solid understanding of Data Warehousing Concepts

• Good to have experience on tools such as Kafka or Kinesis

• Good to have AWS Developer Associate or Solutions Architect Associate Certification

• Have experience in managing a team

Nucleus Softwares: Senior Quality Lead

NOIDA

Job Role:

• Associate Manager  for Nucleus Product, Implementation,  Support and Services projects
• Sound Knowledge of Quality Management Processes and Software Development Lifecycle
• Experience in IT Organization
• Strong knowledge of industry best practices including Agile, CMMI, PMBOK, ISO, Six Sigma
• Strong knowledge of key areas of project management including  Schedule, Quality and Risk Management
• Strong insights about Quality Measurement Framework & Metrics
• Proven internal stakeholders management skills
• Strong verbal and written communication skill
• Proactive outlook and approach

Job Responsibilities:

Software Quality Assurance

• Liaison with business heads, program manager and team to maintain continuous process implementation and improvements
• Identify improvement areas and raise right alert at the right time
• Ensure timely reporting of metrics and dashboard
• Ensure information readiness for quick reference
• Consistently strong performance as a quality management professional
• Strong insight on Defect Prevention and Causal Analysis
• Assist and support business leaders in driving various Quality Management programs and initiatives

Desired for the Role:

• Qualification: MCA / M.Sc. Computer Science
• 7-12 years of experience, good insights of the prevailing Quality Management Standards
• Good Knowledge of Microsoft Office, Microsoft Project, JIRA, SVN, SharePoint
• Strong analytical skills and knowledge of analytical tools.
• Strong experience of planning and managing Audits and Reviews
• Team player with highly collaborative mind set
• Needs to be go getter, highly motivated professional

Future Career Progression:

Nucleus is well known for identifying, nurturing and promoting the internal talent and having long mutually rewarding associations with its performing associates.  Our focus programs helps our associates to continuously grow based on their capability, performance and career aspirations. 

Over coming years, this role can evolve, either in the area of SEPG and  Analytics

What you need to have:

Key Responsibilities:
● Node.js Developer responsible for managing the interchange of data between the server and the users.
● Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
● You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
● Strong proficiency with JavaScript
● Knowledge of Node.js core and frameworks Express, StrongLoop, koa, hapi etc
● Understanding the nature of asynchronous programming and its quirks and workarounds
● Good understanding of server-side templating languages
● Good understanding of server-side CSS preprocessors
● Basic understanding of front-end technologies, such as HTML5, and CSS3
● Understanding accessibility and security compliance
● Integration of multiple data sources and databases into one system
● Understanding fundamental design principles behind a scalable application
● Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
● Creating database schemas that represent and support business processes
● Implementing automated testing platforms and unit tests
● Proficient understanding of code versioning tools, such as Git.

Technical Skills:
● Expert knowledge of key Web technologies as HTML5, CSS3,
● Expert in JavaScript / AJAX, NodeJS, React.
● Expert knowledge of OO Analysis and Design,
● Expert on Design Patterns and Frameworks as NodeJS, React.
● Knowledge of Agile methodologies (Scrum).
Soft Skills:
● Self-motivation to work independently and strong work ethic.
● Ability to work in a team, and adapt to new and evolving processes.
● Flexibility and adaptable
● Deep experience with Agile

Position Overview:

Customer success managers supports your customers as they transition from sales prospects to active users of your products.

Theyre focused on customer loyalty and building close long-term client relationships, and often

stay with the same customers as long as they continue to work with your business.

Designation: Customer Success Manager

Reporting to: Director

Roles and Responsibilities

• Customer Success Manager will proactively reach out to customers to understand the

requirements, and resolve issues.

• Proactively reach out to the newly onboarded customers to understand their needs.

• Develop and manage client portfolios.

• Follow-ups with unresponsive customers to help activation/retention of customers.

• Minimize customer churn.

• Sustain business growth and profitability by maximizing value.

• Mediate between clients and the organization

• Strictly adhere to the Activation & Retention SOP.

• Handling existing customers & providing post-sales support.

• Taking care of customer onboarding & service activation.

• Improve onboarding processes.

• Providing training on software to customers.

• Maintaining a healthy relationship with customers.

• Resolving customer complaints quickly and efficiently.

• Analyze customer data to improve customer experience.

• Hold product demonstrations for customers.

Qualifications:

• Prior experience as a Customer Success Manager with IT Services domain

• Good Communication, Analytical Skills

• Excellent Customer Handling.

• Ability to handle team.

• Designing and building mobile applications for Apple’s iOS platform.
• Collaborating with the design team to define app features.
• Ensuring quality and performance of the application to specifications.
• Identifying potential problems and resolving application bottlenecks.
• Fixing application bugs before the final release.
• Publishing application on App Store.
• Maintaining the code and atomization of the application.
• Designing and implementing application updates

• CI/CD
• Using tools like Git, Bitbucket, Jenkins, SonarCube, etc.  
• Understand Agile Values & Principles
• Knowledge of the DevOps methodology / should have worked on projects in a DevOps environment

• Experience in QA processes, Test Strategy, Test Design, Test execution analysis & reporting
• Design, develop, document, and maintain manual test cases and automated test scripts.
• Actively contribute in the day-to-day planning, design, execution, and reporting of manual test cases and automated test scripts
• Follows software engineering principals in development of automation, manual test cases, software tools, and SQL
• Understand and apply test-driven design concepts to test and debug automated solutions or manual test executions and software utilities developed by self and others
• Deliver accurate and maintainable code for test automation and software utilities
• Experience and desire to work in a Global delivery environment
• Proficient in Speaking, Reading and Writing English
• Should be able to take ownership of meetings, communicate thoughts clearly/concisely and push back whenever required
• Should be able to instruct and guide teams