Technical Support Executive

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Job Domain

Recruitment Industry

Job Description

About the Company: We started this journey of recruitment and staffing in 2017 and did plenty of successful recruitments till now. We have trained, hired, and placed many candidates successfully.

If You want to get flexibility of working from home and you have good communication skills, dedication towards your work and responsibility - apply for Job with us.

If you already have experience of Recruitment - we shall hire you directly for different roles and designation as per your skills - for more details about our work culture - do check out Google & Linkedin Testimonials / reviews of our ex-interns and team members.

If you are looking for bouncing back to work culture after a gap of 8-10 years due to your personal responsibilities - we are here for you to give you training, learning and working opportunities.

Industry: Consultancy Company

Designation: HR Recruiter

Qualification: Graduate

Location: Work from home (WFH)

Experience: 2.5 to 5 years 

Salary Range: 10k to 25k 

Roles & Responsibilities:

• Working on various clients vacancies.
• posting jobs on social media and portals.
• Screening & Sourcing of resumes.
• Conducting Interviews of selected candidates.
• Attending daily review & coordination meeting.
• Training the team members.
• Submitting resumes of candidates to the client/manager.

Required Skill Set:

• Minimum educational requirement is a bachelor's degree.
• Possess a minimum of two years of recruitment experience.
• Demonstrated experience in recruiting candidates for roles in commerce-related fields, including CA, accountants, CS, CMA, and similar professions.
• Strong proficiency in both verbal and written communication.
• Proven ability to meet and exceed assigned recruitment targets.

Must have

• Laptop/Computer
• Good WIFI connection
• Time availability - 8-9hours/day

The ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code. 

Responsibilities

• Develop quality software and web applications
• Analyze and maintain existing software applications
• Design highly scalable, testable code
• Discover and fix programming bugs

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with programming languages
• MongoDb database or relational database skills

Job Responsibilities

What you’ll do:

• You will be responsible for the delivery of the application/ feature/ module your team will be working on.
• Write/Review Code every day in addition to pairing with team members on functional and nonfunctional requirements and spread design philosophy, goals and improvements to code quality across the team
• Ensure all code is thoroughly covered by automated tests and that all features meet quality checks before deployment.
• Contributing to the constant improvement of practices and processes in the team.
• Coordinate with cross-functional teams (Product Management, UX Design, Architects, Developers, QA) to define and execute the feature roadmap.
• Research new technologies and tools and share your learning with the rest of the team.
• Provides mentoring and guidance to other team members, including new hires.

Senior Software engineer - iOS

Your Skill Set

What makes you a great fit for our team:

Desired Skills & Experience:

• 5+ years of overall experience with iOS app development
• Design, build and maintain high performance, reusable, and reliable Swift code
• Developed and published at least 1 application in Swift
• Experience in media capturing, editing, and playback using AVFoundation
• Experience in writing unit-tests
• Experience with offline storage, threading, and performance tuning
• Understanding of Apple’s human interface principles and design guidelines
• Good understanding of REST APIs
• Solid grasp of algorithms, memory management, object-oriented programming
• Extensive experience in detecting and correcting memory usage issues as well as optimizing  code for application performance
• You have excellent written and oral communication skills
• Experience in Agile Software development and the Scrum methodologies 

Good to have:

Knowledge about MVVM along coordinator pattern and Clean architecture is a huge plus

Exposure in creating Video and Media rich applications

Experience with Continuous Integration

Experience working with product-based organizations

Experience working in a Startup environment

As part of your day to day job, you’ll

1. Own end-to-end features of the app: networking, persistence, business logic, and

UI

2. Use Kotlin (primary) and Java

3. Do reactive programming using RxJava2

4. Follow Model-View-Intent architecture to build UI of the app

5. Use Android Architecture Components

6. Write tests

7. Invent awesome Android stuff to make your job easier

Qualifications

1. Motivation to design and build reliable, elegant apps

2. 3 - 5.5 years of android application development experience

3. Proficiency in Java and experience in Kotlin

4. Familiarity with RxJava2, Dagger2, OkHttp, Retrofit, Android Architecture

Components

5. Familiarity with material design