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Computer Technician
Computer Technician
CARE INFOTECH's logo

Computer Technician

Zeeshan Sheikh's profile picture
Posted by Zeeshan Sheikh
1 - 2 yrs
₹4L - ₹5L / yr
Mumbai
Skills
Troubleshooting
Hardware troubleshooting
Hardware technician
Remote Desktop Services
Computer Networking

Job Summary

A Desktop Support Engineer provides critical technical support to end-users, resolving hardware, software, and network issues to ensure seamless business operations. This role combines hands-on troubleshooting with proactive system maintenance, serving as the frontline IT resource for organizations.

Key Responsibilities

  1. Technical Support
  • Resolve Level 1/2 issues for desktops, laptops, printers, mobile devices, and peripherals.
  • Troubleshoot OS errors (Windows 10/11, macOS), application crashes (MS Office 365, Adobe), and driver conflicts.
  1. System Management
  • Install, configure, and update operating systems, software, and security patches.
  • Manage user accounts via Active Directory/Azure AD (password resets, group policies).
  1. Hardware Maintenance
  • Diagnose/replace faulty components (RAM, HDD/SSD, motherboards).
  • Maintain IT inventory and asset tracking.
  1. Network & Security
  • Troubleshoot LAN/Wi-Fi, VPN, DNS, and DHCP issues.
  • Implement antivirus solutions and enforce data security protocols.
  1. User Collaboration
  • Guide end-users through solutions via phone, remote tools (TeamViewer), or in-person.
  • Assist in onboarding/offboarding (workstation setup, access provisioning).

Qualifications

  • Technical Skills:
  • Proficiency in Windows/macOS, M365, Active Directory, and basic networking.
  • Hardware troubleshooting (A+ certification preferred).
  • Soft Skills:
  • Strong problem-solving, communication, and customer service abilities.
  • Experience:
  • 2+ years in desktop support or related IT roles.
  • Familiarity with ITSM tools (ServiceNow, Jira) is a plus.

Work Environment

  • Location: On-site (office/corporate) with hybrid/remote flexibility.
  • Schedule: Standard business hours; occasional on-call/weekend support.
  • Salary Range: $45,000–$70,000/year (based on experience/certifications).
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About CARE INFOTECH

Founded :
2017
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

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