Competitive Programming Lead

Required Skills: Customer Segmentation & Personalization, CRM & Lifecycle Marketing, Data Analysis & KPI Reporting, A/B Testing & Experimentation, Funnel & Journey Optimization

Criteria:

- Candidate should have Experience: 4–6 years in CRM & Lifecycle Marketing for digital-first/app-based platforms.

- Preferred Industry Exposure: Gaming / OTT / E-commerce

- Proven ability to own end-to-end lifecycle metrics such as activation, retention, churn reduction, or reactivation

- Strong hands-on experience with CRM automation platforms such as Clevertap, MoEngage, Braze, or WebEngage

- Expertise in user segmentation, cohort creation, and personalized targeting based on behavioral and transactional data

- Experience in managing cross-channel campaigns (Push, WhatsApp, SMS, Email, RCS, In-app) with a focus on ROI and spend optimization

- Proficient in data analysis, funnel tracking, KPI reporting, and deriving insights (DAU, WAU, retention %, churn, watch conversion)

- Hands-on experience with A/B testing, experiments, holdout groups, and iterative optimization

- Strong understanding of journey mapping and funnel optimization, with the ability to identify drop-offs and improve user progression

- Candidates must have a 70% strategy + 30% execution mindset, ideally from reputable consumer brands.

Description

We are looking for a CRM & Lifecycle Marketing Manager to own and drive key user lifecycle metrics at company. The ideal candidate is data-driven, detail-oriented, and experienced in executing CRM campaigns and automation journeys that drive activation, retention, and engagement.

This is a high-impact, ownership-driven role where you’ll be responsible for defining, executing, and optimizing end-to-end CRM strategies using platforms like Clevertap, MoEngage, or WebEngage.

Key Responsibilities:

1. End-to-end metric ownership Be fully accountable for a defined lifecycle KPI (e.g., activation, D7 retention, churn rate) — set targets, build roadmap, deliver improvements and own outcomes.

2. Campaign setup & CRM operations (Clevertap / Braze / etc.) Build, configure, QA and execute campaigns and automated journeys in the CRM platform (Clevertap or equivalent) — audience selection, triggers, scheduling, tagging, and delivery monitoring.

3. Segmentation & personalization Define behavioural and transactional cohorts, implement dynamic personalization rules, and maintain audience hygiene to ensure relevance and lift.

4. Experimentation & optimization Design and run A/B and holdout experiments, analyse uplift, and iterate on messaging, timing and frequency to maximize impact.

5. Analysis, reporting & cross-functional alignment Track and interpret campaign and funnel metrics, maintain dashboards, produce concise insights and recommendations, and coordinate with Product, Data and CX for dependencies and fixes.

Key Expected Outcomes:

1. Improvement in owned lifecycle metric — measurable growth in activation, retention, reactivation, or churn reduction for the assigned user cohort.

2. High-quality campaign execution — error-free setup, timely delivery, and consistent hygiene across CRM journeys and automations.

3. Increased user engagement & watch conversion — stronger daily/weekly active ratios and deeper content consumption.

4. Data-driven optimization — regular testing and iteration leading to improved CTRs, conversions, and journey completion rates.

5. Actionable insights for business teams — clear reporting and learnings that inform product and marketing decisions.

Requirements:

● End-to-end Lifecycle Ownership – ability to plan, execute, and measure campaigns for a defi ned metric or stage (e.g., activation, retention).

● CRM Automation Expertise – hands-on execution using tools like Clevertap ,MoEngage, WebEngage

● User Segmentation & Targeting – defi ning cohorts based on behaviour, subscription status, and engagement data.

● Cross-channel Campaign Management – executing communication via push, WhatsApp, SMS, RCS, email, and in-app along with Spends optimization

● Data Analysis & Reporting – tracking key KPIs and metrics (eg. DAU, WAU, retention %, watch conversion, churn) and deriving insights along with RCA

● A/B Testing & Experimentation – Continuously ideating, setting up and evaluating experiments to improve conversion and retention.

● Journey & Funnel Optimization – identifying drop-offs and improving user progression through lifecycle stages.

● Copy & Creative Collaboration – working with content/design teams to ensure messaging relevance and clarity.

● Stakeholder Collaboration – aligning with product, CX, Content and data teams for execution dependencies.

● Ownership Mindset – accountable for end outcomes and continuously optimizing performance of the assigned metric.

What will be the success metric for this role?

● Improvement in owned lifecycle metric — measurable growth in activation, retention, reactivation, or churn reduction for the assigned user cohort.

● High-quality campaign execution — error-free setup, timely delivery, and consistent hygiene across CRM journeys and automations.

● Increased user engagement & watch conversion — stronger daily/weekly active ratios and deeper content consumption.

● Data-driven optimization — regular testing and iteration leading to improved CTRs, conversions, and journey completion rates.

● Actionable insights for business teams — clear reporting and learnings that inform product and marketing decisions.

🚀 We’re Hiring: Project Manager 🚀

📍 Location: Indore (Onsite)

🕒 Experience: Minimum 2 Years

We are looking for a dynamic Project Manager who can manage client communication, handle teams, and ensure successful project delivery

.

🔑 Key Responsibilities:

• Conduct client meetings and understand project requirements
• Discuss project scope, timelines, and deliverables
• Handle pre-sales activities and support deal closures
• Coordinate with internal teams for smooth execution
• Manage and guide the project team effectively
• Ensure timely and quality project delivery
• Act as a bridge between clients and the technical team

✅ Requirements:

• Minimum 2 years of experience in IT / software project management
• Strong communication & coordination skills
• Client-handling and delivery-oriented mindset
• Ability to manage multiple projects and teams

• Responsibilities
       - Responsible for implementation and ongoing administration of Hadoop
  infrastructure.
       - Aligning with the systems engineering team to propose and deploy new
  hardware and software environments required for Hadoop and to expand existing
  environments.
       - Working with data delivery teams to setup new Hadoop users. This job includes
  setting up Linux users, setting up Kerberos principals and testing HDFS, Hive, Pig
  and MapReduce access for the new users.
       - Cluster maintenance as well as creation and removal of nodes using tools like
  Ganglia, Nagios, Cloudera Manager Enterprise, Dell Open Manage and other tools
       - Performance tuning of Hadoop clusters and Hadoop MapReduce routines
       - Screen Hadoop cluster job performances and capacity planning
       - Monitor Hadoop cluster connectivity and security
       - Manage and review Hadoop log files.
       - File system management and monitoring.
       - Diligently teaming with the infrastructure, network, database, application and
  business intelligence teams to guarantee high data quality and availability
       - Collaboration with application teams to install operating system and Hadoop
  updates, patches, version upgrades when required.
      
  READ MORE OF THE JOB DESCRIPTION 
  Qualifications
  Qualifications
       - Bachelors Degree in Information Technology, Computer Science or other
  relevant fields
       - General operational expertise such as good troubleshooting skills,
  understanding of systems capacity, bottlenecks, basics of memory, CPU, OS,
  storage, and networks.
       - Hadoop skills like HBase, Hive, Pig, Mahout
       - Ability to deploy Hadoop cluster, add and remove nodes, keep track of jobs,
  monitor critical parts of the cluster, configure name node high availability, schedule
  and configure it and take backups.
       - Good knowledge of Linux as Hadoop runs on Linux.
       - Familiarity with open source configuration management and deployment tools
  such as Puppet or Chef and Linux scripting.
       Nice to Have
       - Knowledge of Troubleshooting Core Java Applications is a plus.

💼 Fixed Salary + Best Incentive Plans | Career Growth & Stability

Why Join Us?

• Competitive Salary with a Decent Hike for experienced professionals.
• Best Incentive Plans to Reward Performance and Revenue Generation.
• Strong Career Growth Opportunities in a Leading Logistics Company.
• Supportive work environment to help you excel in freight brokerage.

Roles & Responsibilities:

• Conduct cold calls and onboard new customers to expand business.
• Work with shippers, carriers, and dispatchers to optimize freight schedules.
• Negotiate and secure the best rates while maintaining strong profit margins.
• Track shipments and provide real-time updates to customers.
• Resolve freight discrepancies efficiently and ensure smooth transactions.
• Build and maintain long-term relationships with multiple carriers.
• Ensure all documentation is completed and approved before shipments.
• Stay updated with logistics market trends to drive new sales strategies.

Requirements:

• Strong understanding of logistics operations and freight brokerage.
• Familiarity with the logistics industry and transportation processes.
• Proficiency in Microsoft Office suite and industry-specific software.
• Excellent communication skills, both verbal and written.
• Fluency in English with clear and effective communication.
• Strong negotiation and problem-solving skills.

💰 Compensation:

• Fixed Salary with a Decent Hike based on experience.
• Best Incentive Plans to Reward Performance and Business Growth.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
• Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.

Requirements

• Having relevant experience of 3+ yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
• Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Should be willing to work in rotational day shifts and WFO
• Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level
• View across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive
• environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a
• perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

• 4 years of hands-on experience with AURA components & lightning experience
• 2 years of Lightning Web Components (LWC) experience
• 4+ years of experience with writing and running APEX
• 1 + years of Visual Force experience
• Ability to work independently and come up with good development practices based on the problem.
• 1 year experience on Lightning communities
• 2 years of experience in designing responsive design solutions for various devices including SF1 app & IPAD safari browser

About Intugine Technologies: 

Intugine Technologies is a Bangalore based IoT company started in 2013 within the walls of IIT Kharagpur. The company launched itself with a smart ring called Nimble. The company now aims to revolutionize the logistics sector of India, which is still at its nascent stage as compared to its foreign counterparts. Intugine Technologies is already leaving an impact in the logistics sector by working with flourishing start-ups like Flipkart, big enterprises like Philips, and 3PL companies like Mahindra Logistics. 

Our team comprises of ambitious, reliable, and witty people who love to play around; while getting the job done. We are looking for smart and adventurous people who relish an opportunity to solve intricate problems. If you want to make an impact with your work, then Intugine is the right place for you. 

Position: 

We are looking for a talented and competitive Sales Development Representative that thrives in a quick sales cycle environment. You will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives as you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. 

Responsibilities: 

• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails 
• Research accounts, identify key players, and generate interest in the company. 
• Maintain and expand the Company's database of prospects within the assigned territory. 
• Understand customer needs and requirements and brief the sales manager. 
• Route qualified opportunities to the appropriate sales executives for further development and closure 
• Perform effective online demos to prospects 
• Following up on sales inquiries from customers. 
• Account management when required for existing customers. 

Requirements: 

• Proven lead generation experience 
• Strong phone presence and experience dialing dozens of calls per day 
• Experience working with Salesforce.com or similar CRM 
• Excellent verbal and written communications skills 
• Strong listening and presentation skills 

What can you expect at Intugine? 

A young team of like-minded, intellectually curious colleagues working together in a high paced learning environment with a flat hierarchy. An open environment where there would be continuous mentorship to help you achieve your peak potential.