Technical Architect / Consultant - Broadcasting Media and OTT
Amazon Web Services (AWS)
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlazeClan Technologies Pvt Ltd
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ChatGPTAbout Us:
MyOperator is India’s leading Cloud Telephony platform, empowering 40,000+ businesses to communicate smarter. We’re now expanding into Conversational AI and Chatbots, aiming to build intelligent customer engagement solutions from the ground up. We're seeking a Product Manager with hands-on experience in building AI-driven chatbot products who can lead this initiative from zero to launch.
Key Responsibilities:
- Chatbot Product Ownership: Lead the end-to-end development of our chatbot product, from ideation, architecture definition, and MVP launch to scale-up.
- Product Strategy & Roadmap: Define and own the chatbot product vision and roadmap aligned with business goals and customer needs.
- Requirement Documentation: Draft comprehensive Product Requirement Documents (PRDs) detailing user stories, workflows, and technical integrations (LLMs, APIs).
- Conversation Design & UX: Collaborate with UX teams to craft intuitive conversational flows and ensure a seamless user experience across WhatsApp, Web, and App.
- AI/ML Collaboration: Work closely with Data Science and Engineering teams to integrate LLMs (OpenAI, Vertex AI) for dynamic, context-aware interactions.
- Data-Driven Decisions: Utilize tools like Mixpanel, Google Analytics, and bot analytics platforms to monitor user behavior, define success metrics, and iterate features.
- Cross-functional Leadership: Partner with Tech, Sales, Marketing, and Customer Success teams to align product development with market demands and go-to-market strategy.
- Project Management: Drive agile processes using Jira, ensuring timely sprint deliveries, backlog grooming, and resolution of blockers.
Qualifications:
- Experience: 2+ years in Product Management, with direct experience in chatbot or conversational AI product development.
- AI & LLM Knowledge: Strong understanding of Large Language Models (LLMs), NLP technologies, and experience integrating AI-powered chatbots.
- Platform Ecosystem: Exposure to WhatsApp Business API ecosystem and conversational commerce tools.
- Mobile & Web Product Understanding: Ability to oversee chatbot deployment across mobile apps and web platforms.
- Analytical Skills: Proficient in product analytics using Mixpanel, Google Analytics, or Adobe Analytics.
- Project Management Tools: Experience with Jira or similar agile project management tools.
- Education: Bachelor’s degree in Computer Science, Engineering, or Business; MBA is a plus.
- Soft Skills: Strong problem-solving skills, data-driven mindset, excellent communication, and collaborative leadership.
Why Join Us?
- Lead the Chatbot Product from zero-to-one in a fast-growing SaaS environment.
- Work with a cross-functional, high-impact team on cutting-edge AI solutions.
- Career growth and leadership opportunities in Conversational AI domain.
- Competitive compensation, remote-first work culture, and collaborative environment.
Leadership- Minimum of 1 year experience in Call center / freshers can also apply
- 12th or any degree
- Languages : Tamil, Malayalam , Basic English
1.Outbound calls
2.Product/Service Knowledge
3.Lead Generation
4. Relationship Building
5. Sales Pitch
6.CRM Management
7.Follow Up
8.Collaboration
Java
Python- SAAS
- Enterprise
- fintech
- Payments
- Healthcare
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Provide organization-wide leadership, direction, and execution strategy including taking Nova-wide engineering initiatives.
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Design, experiment, and implement processes to increase the overall productivity.
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Provide technical expertise and leadership wherever required throughout product life cycles, influence / evangelize best engineering practices
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Liason with Product Leader and influence right product strategies
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Work closely with cross-functional teams, customer success/operations leadership team, and a team of product managers
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Own an engineering team of 25 plus
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Take care of their career progression working with their PMs
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Provide continuous feedback, training and make sure team is working on their full potential at all time to ensure your team delivers best in class products and solutions
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Review the architecture/design of a product/module/feature and provide feedback
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Architect, design and/or hands-on code the critical portion of a product/module/feature
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Mentor the tech-leads on architecting the product to deliver on-time
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Be hands-on in technical architecture and reviews
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Building early-stage tech products
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Strong tech background of working in a product Nova
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Mentoring young engineering team
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Identifying right engineering practices
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Taking decisions on build Vs buy strategies
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Take decisions related to data, infrastructure, and right tech stacks that fit Nova's roadmap and priorities
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Understanding of various backend and frontend technologies and its core concepts
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Ability to understand the business problems and solve them with innovative tech solutions
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Very strong analytical and problem-solving skills in a super changing environment
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Minimum 8 years of quality experience.
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5 years of hands-on experience in building large-scale systems. A proven performance track record and a team player with high energy,
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A good business sense and deep empathy towards user needs and able to envision solutions for a B2B SAAS product.
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Agility and ability to adapt quickly to changing requirements and scope and priorities.
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An enthusiastic leader who has unlimited energy to influence and daring to take initiatives and risks.
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Excellent communication, leadership, and presentation skills
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RM Job Roles & Responsibilities:
1. Client Relationship Management: Build and nurture strong relationships with clients, understanding their real estate needs and preferences. Act as the main point of contact for clients throughout the real estate transaction process.
2. Client Consultation: Conduct detailed consultations with clients to understand their goals, preferences, and financial considerations. Provide expert advice on real estate market trends and investment opportunities.
3. Property Presentation: Showcase available properties to clients, emphasizing key features and benefits. Provide comprehensive information about the properties, including legal aspects and potential returns on investment
. 4. Transaction Facilitation: Facilitate the real estate transaction process, including property viewings, negotiations, and documentations. Collaborate with legal teams to ensure smooth and legally compliant transactions.
5. Market Analysis: Stay updated on local and regional real estate market trends. Provide clients with insights into market conditions, property values, and investment potential.
6. Customer Satisfaction: Ensure a high level of customer satisfaction by addressing client concerns and inquiries promptly. Seek feedback from clients and use it to enhance service delivery.
7. Client Retention: Develop and implement strategies to retain existing clients and encourage repeat business. Provide ongoing support and assistance even after the completion of transactions.
8. Market Research: - Conduct research on new and upcoming real estate projects, developments, and investment opportunities. - Provide clients with valuable insights into potential investment areas.
9. CRM Utilization: - Utilize Customer Relationship Management (CRM) tools to manage client interactions, maintain records, and track communication history. - Ensure accurate and up-to-date client information in the CRM system.
10. Compliance and Legal Understanding: - Stay informed about real estate laws, regulations, and legal requirements. - Ensure that all real estate transactions comply with legal standards and regulations.
11. Negotiation Skills: - Negotiate favorable terms and conditions for clients during real estate transactions.
12. Market Promotion: - Develop and implement marketing strategies to promote available properties and generate interest from potential buyers or investors. - Collaborate with marketing teams to create promotional materials.
13. Reporting and Analysis: - Prepare regular reports on client interactions, transactions, and market trends. - Analyze data to identify areas for improvement and strategic adjustments
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus
- Create Email, SMS & push campaigns to increase conversions rates & repeat purchases
- creating user journeys using marketing automation tool (web engage) to increase retention rates (purchases from returning users)
- A/B testing the campaigns to increase CTRs, open rates & conversions from the campaigns
Requirement
- Should have exposure of working on D2C (Direct to Consumer)/B2C (Business to Consumer) brands E-commerce websites
Skill required
- Expertise in creating email & SMS campaigns
- Analytical mindset
- Prior experience with web engage is an added advantage
- Candidates working for B2C or D2C background is mandatory.
- Expertise in retention and retargeting campaigns is an added value.
- Candidates who can join immediately or max 15 days can apply
Python
NodeJS (Node.js)
Flask
Javascript
Angular (2+)We at Perilwise are building the digital infrastructure for the insurance industry. We're looking for a tech lead, someone who can lead the dev team, and take over the day to day activities of the tech lead from the founders.
We are building a revolutionary insurtech platform offering to the entire market(intermediaries, clients, and later insurers)
We're an exciting early stage startup growing fast, and are looking to build cutting edge products across the insurance value chain.
The Role & Responsibilities
• Lead dev team to handle all issues arising w.r.t front end and backend
• Organize the entire tech stack and operations to ensure smooth functioning of the company
• Manage product pipeline and timeline effectively
• Work closely with founders on tech vision and strategy, and to implement improvements and new features on the platform.
• Work as a full stack developer where needed, helping dev team solve dev spikes
• Work across the stack in helping the company develop scalable solutions
• Co-ordinate with third party IT teams for API integration and testing
• Monitor and improve robustness and performance of platform
We'll be offering Salary + Equity, as an early stage startup.
Languages/Frameworks/Technologies you will need to know:
• AWS
• Couch DB/MongoDB/SQL
• Angular 8/9
• Python Flask, Node.js
Experience levels: 4+ years. Previous leadership experience preferred but not necessary. These are guidelines, what’s most important for us is the candidate fit.
You will be responsible for breaking down specific project and marketing requirements into detailed engineering requirements. You should have a strong ability to negotiate and build consensus among multiple stakeholders and groups including pre-sales, marketing, and engineering. You will be the owner and go-to person for all the specific customer technical requirements. Specifically, you may be required to :-
• Review and understand customer requirements and articulate them explicitly back to R&D and internal teams.
• Work with marketing/product management, sales and customer technical experts as needed to collect detailed customer/project technical requirements.
• Work with technical leads and architects to breakdown the technical requirements into detailed engineering (both development engineering and validation engineering) requirements for consumption by various internal groups.
• Ensure product compliance with relevant industry standards and specifications.
• Assess the need for additional documentation and collateral and ensure that the content is adequate and accurate.
• From time-to-time represent Savari in Industry technical committees, workshops, and other events.
• Work with internal teams to formulate internal engineering roadmaps.
• Responsible for providing feature support and new feature development as per customer deployment needs.
• Analyze technologies, framework and make appropriate suggestions (demos, POCs) to influence product direction.
• Assist the Sales Group in answering requests for information, proposals, solution descriptions, and feature requirements.
Should have the following expertise:
• You need to be self-organized and a self-starter .
• Excellent customer facing skills with a strong drive to solve customer problems.
• Experience with formulating engineering requirements based on marketing requirements is a must.
• Balance of business and technology acumen, including the ability to articulate high-level technical solutions to business problems.
• Prior experience in Embedded C & Linux knowledge is a huge plus.
• Prior experience in an automotive/networking/telecom domain is a must.
• Hands-on experience in networking/telecom/wireless protocol development is a plus.
• Good verbal and written communication.
• Ability to work in a fast-paced environment.
• Candidates with V2X background will be a huge plus.
JavascriptPythonNodeJS (Node.js)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon