Technical Architect / Consultant - Broadcasting Media and OTT

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

• Strong B2B Tech Sales profiles
• Mandatory (Experience 1): Must have a minimum 5+ YOE in B2B SaaS / Enterprise Tech sales, preferably in ERP, CAD, or Factory Automation tools.
• Mandatory (Experience 2): At least 1+ YOE selling ERP solutions or CAD Softwares.
• Mandatory (Experience 3): Proven track record in offline / field sales and experience in selling complex solutions.
• Mandatory (Tools): Proficient in CRM systems (HubSpot, Zoho, Salesforce, etc.) and lead generation tools (LinkedIn Sales Navigator, Apollo, ZoomInfo, etc.)
• Mandatory (Company): Experience in B2B SaaS Product companies or IT/Tech Services companies.

Preferred

• Preferred (Industry Fit) : Prior exposure to the Manufacturing sector (highly preferred – Garment / Textile Manufacturing).
• Preferred Companies (Competitors): Candidates from Solvei8, Zilingo, Centric Software, Gofrugal, Ginesys (or similar players in ERP/CAD/Manufacturing SaaS

• Maintaining cleanliness and organization within office premises
• Delivering and retrieving documents as required by staff
• Handling office maintenance tasks such as restocking supplies
• Assisting with office clerical duties including filing and photocopying
• Preparing and serving beverages to office staff and visitors
• Managing the disposal of waste and recycling practices
• Supporting staff with various tasks and errands as needed

Responsibilities 

• Collaborate with the core team building a state-of-the-art blockchain based SaaS platform. 
• Building mobile applications using latest technologies leveraging Android, node and mongo. 
• Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects. 
• Backend RESTful API Design and server-side development for web and mobile apps. 
• Develop and design database schemas on MongoDB. 
• Perform code reviews and unit tests to ensure code consistency and maintainability. 

Minimum Qualifications & Qualities 

• Passion to solve complex problems of agriculture in a dynamic start-up environment 
• Flexible, curious, exploratory, and can-do attitude 
• Great sense of ownership and ability to work with very limited supervision 
• Bachelor's degree in Computer Science, related technical field, or equivalent practical experience. 
• 1+ year of hands-on coding expertise in software engineering. 
• Experience with Android, Node.js, mongodb
• Ability to speak English fluently. 

Preferred Qualifications 

• Strong programming experience of 1+ years with Android, Node.js, Express.js, MongoDB. 
• Strong problem solving/troubleshooting skills. 
• Experience with SDLC in an Agile work environment using tools like Jira and GitHub. 
• Knowledge and experience of NoSQL Databases is a must. 

• Knowledge of AWS Services like ECS, EKS, EC2, S3, Lambda, Load Balancing, Route 53, API Gateway along with Infrastructure provisioning and optimization is an advantage.
• Experience with DevOps, CI/CD pipelines on Jenkins, GitHub Actions,
• Experience with containerization environments like Docker & Kubernetes is an advantage. 
• Familiar with TDD, CI/CD, Infrastructure as Code
• Knowledge of any Blockchain protocols like Hyperledger is clearly an undue advantage

We are looking for a result-driven TL to be responsible for monitoring and supervising a team of consultants to achieve the organization's objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the

sales team's

potential.

Sales Lead Requirements:

• A bachelor's or associate's degree in marketing, sales, or a related

field may be advantageous.

• Experience in sales is necessary.

• Strong sales ability, business acumen, and commercial awareness.

• Excellent communication, interpersonal, and customer service

skills.

• Strong leadership abilities.

• Good time management, strategic planning, and organizational skills.

Position: Team Leader

Shift Timing: 10 AM to 7 PM - Monday to Saturday (Hybrid)

Company: JNJ Technologies & Services

Location: Vijayawada, Hyderabad

Language: English & Hindi

Salary: 5 LPA to 6 LPA

• We are looking for a PHP Developer responsible for managing back-end services and the interchange of data between the server and the users.

• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

• You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solution

Skills And Qualifications

• Strong knowledge of PHP web frameworks (such as Laravel, Yii, etc depending on your technology stack)
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Understanding accessibility and security compliance (Depending on the specific project)
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL/NoSQL databases and their declarative query languages

Hiring Java Developers across hierarchical level for Datametica Solutions Pvt. Ltd.

Designation: Developer / Lead / Architect - JAVA

Experience - 4+ Years

Work Location - Pune

Responsibilities:

• Own, drive and evolve product systems/subsystems
• Develop, architect highly scalable, highly available, reliable, secure and fault-tolerant systems with minimal guidance
• Suggest new architectural elements to improve the existing architecture
• Design and implement low latency RESTful services; Define API contracts between services; Version APIs and make them backward compatible
• Translate business requirements into scalable and extensible design
• Create platforms, reusable libraries and utilities wherever applicable
• Continuously refactor applications to ensure high-quality design
• Choose the right technology stack for the product systems/subsystems
• Write high-quality code that are modular, functional and testable; Establish the best coding practices
• Formally mentor junior engineers on design, coding and troubleshooting
• Plan projects using agile methodologies and ensure timely delivery
• Work with automation engineers to automate end-end flows and non-functional requirements
• Troubleshoot issues effectively in a distributed architecture
• Communicate, collaborate and work effectively in a global environment
• Operationalize releases by partnering with Tech operations on capacity planning and operability of the product.

Skills Required:

• Proficient in JVM based language(like Java, Groovy), J2EE technology stack
• Expertise in API design and development
• Experience in dealing with a large dataset
• Strong in Data Structure, collections, algorithms, multithreading, etc
• Practicing the coding standards (clean code, design patterns, etc)
• Very strong object-oriented design skills, awareness of design patterns and architectural patterns
• Performance tuning and Troubleshooting memory issues, GC tuning, resource leaks, etc.
• Strong problem-solving skills, algorithmic skills and data structures
• Experience in agile methodologies like Scrum
• Good understanding of branching, build, deployment, continuous integration methodologies
• Experience in leading a team (min 5)and mentoring engineers
• Attitude to getting Stuff Done!
• Ability to make decisions independently.

Interested candidate must shoot up their resume immediately.

Note: Candidates who are immediately available or have a notice period of 30 to 45 Days are highly preferred.