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EXCITED ABOUT YOUR TASKS?
- Manage end-to-end service delivery for multiple clients, ensuring quality, efficiency, and adherence to SLAs.
- Act as the single point of contact for client communication related to service delivery performance and improvements.
- Monitor service performance metrics and initiate corrective and preventive actions to address service issues.
- Drive continual service improvement initiatives and process optimizations.
- Collaborate with cross-functional teams, including project managers, technical teams, and support staff.
- Ensure smooth onboarding and transition of new projects and services.
- Conduct regular service reviews with internal stakeholders and clients.
- Handle escalations effectively and ensure timely resolution.
- Maintain and enhance client satisfaction by fostering strong relationships and ensuring proactive communication.
- Prepare and present reports on service performance, risk mitigation, and improvements.
WHAT WILL YOU NEED TO SUCCEED?
- MBA in Marketing/management or a related field.
- Minimum of 5 years of experience in IT service delivery or customer success roles in a service-based environment.
- Excellent problem-solving, stakeholder management, and communication skills.
- Experience managing service teams and delivering services across various technologies or domains.
- Ability to manage multiple projects and clients simultaneously.
- Proven track record of improving client satisfaction and operational efficiency.
- Familiarity with CRM tools and customer success platforms is a plus.
- Ability to think critically and address client concerns efficiently.

Role Overview:
We are seeking a Senior Software Engineer (SSE) with strong expertise in Kafka, Python, and Azure Databricks to lead and contribute to our healthcare data engineering initiatives. This role is pivotal in building scalable, real-time data pipelines and processing large-scale healthcare datasets in a secure and compliant cloud environment.
The ideal candidate will have a solid background in real-time streaming, big data processing, and cloud platforms, along with strong leadership and stakeholder engagement capabilities.
Key Responsibilities:
- Design and develop scalable real-time data streaming solutions using Apache Kafka and Python.
- Architect and implement ETL/ELT pipelines using Azure Databricks for both structured and unstructured healthcare data.
- Optimize and maintain Kafka applications, Python scripts, and Databricks workflows to ensure performance and reliability.
- Ensure data integrity, security, and compliance with healthcare standards such as HIPAA and HITRUST.
- Collaborate with data scientists, analysts, and business stakeholders to gather requirements and translate them into robust data solutions.
- Mentor junior engineers, perform code reviews, and promote engineering best practices.
- Stay current with evolving technologies in cloud, big data, and healthcare data standards.
- Contribute to the development of CI/CD pipelines and containerized environments (Docker, Kubernetes).
Required Skills & Qualifications:
- 4+ years of hands-on experience in data engineering roles.
- Strong proficiency in Kafka (including Kafka Streams, Kafka Connect, Schema Registry).
- Proficient in Python for data processing and automation.
- Experience with Azure Databricks (or readiness to ramp up quickly).
- Solid understanding of cloud platforms, with a preference for Azure (AWS/GCP is a plus).
- Strong knowledge of SQL and NoSQL databases; data modeling for large-scale systems.
- Familiarity with containerization tools like Docker and orchestration using Kubernetes.
- Exposure to CI/CD pipelines for data applications.
- Prior experience with healthcare datasets (EHR, HL7, FHIR, claims data) is highly desirable.
- Excellent problem-solving abilities and a proactive mindset.
- Strong communication and interpersonal skills to work in cross-functional teams.


We are looking for resources with the below skills set
IOT
.NET Core
Angular 8
SQL Server
Azure components
COSMOS DB
Must-Have Skill: C#, .Net Core
Good to have: SQL, CosmosDB, IoT, Azure Functions
- 2-5 years of experience in building API services using NodeJS Express and related
frameworks
- Expert level understanding of NodeJS asynchronous runtime
- Expert level understanding of Javascript concepts on callbacks and closures
- Experience with Postgres, NoSQL, Redis, and Firebase real-time database
- Experience with AWS services like Elastic Beanstalk, Cloudfront, S3, EC2, Lambda,
API Gateway, SQS, etc
- Understanding of patterns and techniques for building scalable back-end
infrastructure including caching, rate limiting, authentication, and authorization
schemes.
- Experience in building highly scalable and high throughput services with
millisecond response times
- Experience working in a collaborative team environment
- Excellent communication & interpersonal skills
- Willingness to learn and pick up new technology along with patience to mentor
Bonus skills -
- Experience with ElasticSearch, Puppeteer
- Experience writing unit tests
Are you a creative and innovative content writer looking to join a company on the rise and make a difference? Are you passionate about expressing ideas and thoughts through writing and eager to acquire new skills and experiences? If yes, then this internship opportunity at Strode Experiences would be an ideal fit for you.
Day-to-day responsibilities include:
1. Crafting inspiring and engaging content for our various channels
2. Creating attention-grabbing copy for our social media platforms
3. Writing and editing blog posts and other web content
4. Proofreading content for tone, style, grammar, and accuracy
5. Researching content topics and tracking industry trends
Skills & Requirements:
1. Our ideal candidate must have excellent writing and editing skills
2. Excellent command of the English language
3. Strong knowledge of social media platforms, and creativity


- Work with developers to design algorithms and flowcharts
- Produce clean, efficient code based on specifications
- Integrate software components and third-party programs
- Verify and deploy programs and systems
- Troubleshoot, debug and upgrade existing software
- Gather and evaluate user feedback
- Recommend and execute improvements
- Create technical documentation for reference and reporting
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus

