Cloud Network & IT Infrastructure Engineer

Job Title: Customer Success Manager

Location: Baner, Pune

About Us:

Truein is a fast growing B2B SaaS product company, offering Attendance & Timesheet solutions

to the companies with Contractual and Distributed workforce. 500+ customers across the globe now believe in what we do and have embarked on this journey with us. At Truein, we are on a

mission to bring transparency and controls in the time & attendance process. We leverage Face recognition and AI technologies. We are backed by Investors and a high potential team of 40 people and growing.

Our Culture:

At Truein, we genuinely care about every member we hire. You’ll learn new things regardless of your experience level. We strongly believe in creating value for all stakeholders - our employees, customers, and investors. We foster ownership, and have a dynamic, fun and vibrant startup culture.

Role Overview:

As a Customer Success Manager at Truein, you will play a key role in driving customer goals,revenue expansion and product adoption by ensuring the activation, engagement, success,

retention, and growth for Truein’s key enterprise and mid-market clients. This role is focused on high-impact, high-value activities in all aspects of business development and retention. It is an individual contributor role wherein the person would work with a small but highly competitive and effective team.

Responsibilities:

● Customer onboarding: help them set up product configuration and upload data

● Conduct product training for key stakeholders in the customer organization

● Drive adoption, improve customer satisfaction, and work with our customers to

generate new business (upsell and cross-sell)

● Minimize customer churn, maximize retention and create great customer experience

● Contact customers to explain new features and help them upgrade to new plans

● Collect customer references, testimonials and create case studies

● Be the customer’s voice within Truein providing feedback to our Product team to develop/identify new features

● Conduct quarterly business reviews with senior stakeholders to align product deliveries to client business outcomes

● Help customers map Truein to their existing policies and processes

Requirements:

● 5+ years years of experience in SaaS or software product company in acustomer-facing roles

● Previous experience working with enterprise customers

● Process-oriented and analytical

● Excellent verbal and written communication skills

● Strong empathy for customers and passion for growth

● Passion for solving client challenges and commitment to client delight

● Result-oriented and has great attention to details

● Bachelor's degree or equivalent experience in Computer Science or related field

Good to have:

● Experience dealing with International customers

● Has worked with growth stage startup

● Education background of Technology + Management studies

You will get:

● Competitive compensation package and benefits

● Work closely with and be part of a truly amazing team

● Join a fast-growing company early, make a difference and enjoy the ride

● Challenge yourself and take your career to the next level

Truein is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

A fast-growing, tech-driven loyalty programs and benefits business is looking to hire a Technical Architect with expertise in:

Key Responsibilities:

1. Architectural Design & Governance

• Define, document, and maintain the technical architecture for projects and product modules.

• Ensure architectural decisions meet scalability, performance, and security requirements.

2. Solution Development & Technical Leadership

• Translate product and client requirements into robust technical solutions, balancing short-term deliverables with long-term product viability.

• Oversee system integrations, ensuring best practices in coding standards, security, and performance optimization.

3. Collaboration & Alignment

• Work closely with Product Managers and Project Managers to prioritize and plan feature development.

• Facilitate cross-team communication to ensure technical feasibility and timely execution of features or client deliverables.

4. Mentorship & Code Quality

• Provide guidance to senior developers and junior engineers through code reviews, design reviews, and technical coaching.

• Advocate for best-in-class engineering practices, encouraging the use of CI/CD, automated testing, and modern development tooling.5. Risk Management & Innovation

• Proactively identify technical risks or bottlenecks, proposing mitigation strategies.

• Investigate and recommend new technologies, frameworks, or tools that enhance product capabilities and developer productivity.

6. Documentation & Standards

• Maintain architecture blueprints, design patterns, and relevant documentation to align the team on shared standards.

• Contribute to the continuous improvement of internal processes, ensuring streamlined development and deployment workflows.

Skills:

1. Technical Expertise

• 7–10 years of overall experience in software development with at least a couple of years in senior or lead roles.

• Strong proficiency in at least one mainstream programming language (e.g., Golang,

Python, JavaScript).

• Hands-on experience with architectural patterns (microservices, monolithic systems, event-driven architectures).

• Good understanding of Cloud Platforms (AWS, Azure, or GCP) and DevOps practices

(CI/CD pipelines, containerization with Docker/Kubernetes).

• Familiarity with relational and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).

Location: Saket, Delhi (Work from Office)

Schedule: Monday – Friday

Experience : 7-10 Years

Compensation: As per industry standards

What You will do

● Create beautiful software experiences for our customers using design thinking, lean and agile methodology.

● Design and develop software products from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications

● Experience: 8+ years.

● Engineering Degree in Computer Science OR Equivalent.

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc.

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

● Must have experience in technical architecture and design , code reviews and mentoring junior developers.

● Should have experience in stakeholder management and work along with architects as and when necessary to lead the project.

Nice to have Qualifications

● Product engineering and customer-centric mindset.

● Great OOP skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits

● Competitive salary.

● Work from anywhere.

● Reimbursements for remote work set up.

● Insurance (including a top up insurance for COVID).

● Free Access to Online learning libraries such as O'reilly or equivalent Location Remote - work from anywhere

Responsibilities

• Deliver end to end quality and automation independently using agile methodologies
• Translate deep insight of architecture, product, specifications into a robust test plan covering all aspects of testing including functional, reliancy, performance, load, scalability and security. 
• Evaluate & apply the latest tools, techniques and research insights to drive improvements into a world-class data analytics engine
• Develop robust test automation that is reliable and maintainable and provides accurate assessment of product quality
• Integrate test automation scripts into build system for repeatable execution
• Collaborate with other engineering and customer success functions to simulate customer data and usage patterns  to execute test runs, identify and  fix customer issues and make sure that customers get highly reliable, reliant and optimized Dremio experience 
• Analyze and debug customer issues in customer environments.
• Actively participate in code and design reviews to maintain exceptional quality and deepen your understanding of the system architecture and implementation

Basic Requirements

• B.Tech/M.Tech/Equivalent in Computer Science or a related technical field 
• 8+ years of QA/automation engineering experience on large scale distributed systems
• Deep understanding in Authentication, Single Sign-on and Identity Management systems like AWS IAM, Azure AD, Ping, Okta and Auth0
• Hands on experience in testing Role based Access Control Authorization Model in Cloud and Database Systems
• Proficiency in any of Java/C++/Python/Go and automation frameworks
• Hands on experience in integration of automation using CI/CD tools like Jenkins
• Experience in planning and executing QA/Automation tasks to completion and taking ownership of quality during a set of sprints.
• Experience in designing, implementing, executing and analyzing automated  tests for complex, production system software.
• Experience in analyzing deep product issues and following issue resolution 
• Hands on experience of working projects on AWS, Azure and Google Cloud Platform 
• Understanding of distributed file systems like S3 or ADLS or HDFS and HIVE
• Hands on experience with various Backend/UI automation frameworks and tools

• Ability to create reusable components to automate repeatable, manual activities

• Ability to write technical reports and summary and present to leadership team
• Passion for learning and delivering using latest technologies
• Excellent communication skills and affinity for collaboration and teamwork
• Passion and ability to work in a fast paced and agile development environment.

Preferred Qualification 

• Hands on experience of multi-threaded and asynchronous programming models
• Hands on experience in Data Lake and Catalog systems

• 3 - 6 Years of Experience in Golang Development
• Understands requirements well and comes up with an efficient design
• Develops complex, well-backed and bug-free products.
• Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Become a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications, and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design, and code

Ideal Candidate Profile:

• Solid experience in Golang is a must.
• Solid understanding of Apache Products.
• Should have experience in cloud computing (AWS is desired).
• Has an ability to quickly learn and contribute in multiple codebases
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into the codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces the right tech/ tools for a given job
• Excellent understanding of software engineering practices,
• Design Patterns, Data Structures, Algorithms
• Experience in product-driven organization

Dot is a technology start-up, operating in Fintech and e-commerce space. With the aim to
revolutionize offline-to-online(O2O) space, Dot strives to enable digital transformation of Offline businesses using smart innovations. This is a huge market, serving the 1.3 billion strong Indian population.

The start-up is led by a strong and experienced team. It has already raised seed funding of ~US$ 35.5 Million from renowned investors.

To know more, head over to: www.dotpe.in

About the Founders
The company is led by an experienced team, three ex-PayU employees - Shailaz Nag, Gyanesh Sharma & Anurag Gupta, with proven expertise & knowledge of the fintech space as well as experience in building & managing companies.

Shailaz Nag is a well known visionary entrepreneur. He was ex-Managing Director and co-founder of PayU, (India’s largest and profitable Payment Company) which is currently valued at US$ 3 Billion. He was also one of the founding members of Ibibo Group. Shailaz Nag is a Chartered Accountant and also holds an MBA degree.

Gyanesh Sharma is an IIT Delhi alumnus, holding a B.Tech. degree in Computer Science. He has strong experience in leading tech teams, holding position of
● CTO at Shopclues
● Head of engg. at PayU
● Engg. Head at MakeMyTrip

Anurag Gupta has a decade long experience in building financial services business. He was Vice-President & Business head at PayU for Omnichannel business. He also headed Bank & Product Partnership for PayU.

Investors
Dot has raised seed funding of US$ ~35.5 million from
● Naspers Fintech (PayU) -
○ $120bn group with global presence. Listed in London, Johannesburg, Amsterdam
○ Presence in India : MMT-Goibibo, PayU, Flipkart, Swiggy, Byju’s, OLX
○ Global Presence : Tencent - WeChat, OLX
● Fosun RZ Capital
○ Affiliate of Fosun Group - A $100Bn Chinese conglomerate
○ Presence across global growth markets
● Info Edge
○ Parent company of naukri.com, jeevansaathi.com, 99acres.com, shiksha.com
○ Listed on NSE & BSE with a market cap of INR 27,000 crore
○ Major investor in zomato.com & policybazaar.com

Products
At Dot, we are solving the key problems that lie at the heart of Offline businesses by equipping them with commerce and fin-tech products. We are building a horizontal Omni-channel platform encompassing several Products all aimed at empowering all types of merchants, big or small, with Digital Technology. Whilst strengthening the merchants, our products also aim to direct this digital transformation towards improving the customer journey.
Our initial Product line-up has already garnered attraction from several renowned enterprises as well as significant interest from every medium and small-scale merchant we touch. And this just marks the start of our journey!

About Profile
Responsibilities
• Understanding the business requirement and provide good scalable solution
• Integration of user-facing elements developed by a front-end developers with server side logic
• Completely owning the backend services of a module
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability
• Our stack is ReactJS, React Native, Golang, MySQL, NoSQL and hosting environment is AWS

Skills and Qualifications
• Extensive and expert programming experience in anyone programming language (Golang/ C/ Java).
• A solid foundation in computer science, with strong competencies in data structures, algorithms, software design and distributed system applications
• Experience with building and scaling apps with RDBMS as well as NoSQLs.
• Experience creating scalable Web APIs for mobile and browser consumption
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Have a penchant for solving complex and interesting problems
• Worked in start-up culture with high levels of ownership and commitment
• Excellent coding skills – should be able to convert design into code fluently
• Engineers from Tier 1 colleges