Golang Developer

Job Title : Senior Backend Engineer – Java, AI & Automation

Experience : 4+ Years

Location : Any Cognizant location (India)

Work Mode : Hybrid

Interview Rounds :

1. Virtual
2. Face-to-Face (In-person)

Job Description :

Join our Backend Engineering team to design and maintain services on the Intuit Data Exchange (IDX) platform.

You'll work on scalable backend systems powering millions of daily transactions across Intuit products.

Key Qualifications :

• 4+ years of backend development experience.
• Strong in Java, Spring framework.
• Experience with microservices, databases, and web applications.
• Proficient in AWS and cloud-based systems.
• Exposure to AI and automation tools (Workato preferred).
• Python development experience.
• Strong communication skills.
• Comfortable with occasional US shift overlap.

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

What’s the opportunity?

Are you a backend developer looking to fast-track your learning and growth? Have you looked at world-class products like Asana, Notion, or Airtable, and felt “I wish I were part of the early team that built these products”?

We’re a team that has previously built and rolled out globally successful SaaS products used by tens of thousands of customers. We’re laser-focused on delivering a world-class product again, and looking for an ambitious backend engineer to join our existing team of 9 engineers. 

If it excites you to think of a fast-paced start-up environment, building something big from scratch, breaking down new problems, creating new APIs, working on performance issues, getting hands-on with DevOps initiatives, and showcasing demos of your work every Friday with a happy and passionate team, then this is the right opportunity for you.

Some of the tech problems you get to work on as a backend engineer would be to build the backend for a modern spreadsheet experience from scratch, work on infra as code, write robust code that is fault-tolerant, work on performant code that adheres to SLOs set by the organization.

About you:

● 3- 5 years of experience

● Expertise in the following areas ○ Java ○ HTTP Protocol

● You’ve heard of or worked with some of the following tech stacks/products ○ Spring ○ PostgreSQL ○ Redis ○ Docker ○ Message brokers ○ GitHub

● These non-functional areas are familiar to you ○ Performance ○ Debugging ○ Log management

Nice to have:

● Familiarity with AWS

What’s in it for me?

● Great opportunity: We genuinely care about everyone we hire. You’ll learn new things and grow no matter how experienced you are; you will be working with founders who have more than three decades of collective experience in building significant B2B SaaS startups.

● Great team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity, and customer-centricity. Check out the MTT(Meet The Team) videos on our LinkedIn.

● Great culture: An open, fun, and exciting startup culture that empowers its people to champion big problems with the freedom to think and innovate.

● Growth: You could easily and quickly transition into other roles you might like.

● Impact: You get to be part of a global, passionate team in a fast-paced and growth-oriented environment. The team has a work philosophy of being high on ambition, ownership, and a bias for action.

● Monetary rewards and benefits: Competitive stipend, flexible leave policy, and more

A backend developer is an engineer who can handle all the work of databases, servers,

systems engineering, and clients. Depending on the project, what customers need may

be a mobile stack, a Web stack, or a native application stack.

You will be responsible for:

 Build reusable code and libraries for future use.

 Own & build new modules/features end-to-end independently.

 Collaborate with other team members and stakeholders.

Required Skills :

 Thorough understanding of Node.js and Typescript.

 Excellence in at least one framework like strongloop loopback, express.js, sail.js, etc.

 Basic architectural understanding of modern day web applications

 Diligence for coding standards

 Must be good with git and git workflow

 Experience of external integrations is a plus

 Working knowledge of AWS or GCP or Azure - Expertise with linux based systems

 Experience with CI/CD tools like jenkins is a plus.

 Experience with testing and automation frameworks.

 Extensive understanding of RDBMS systems

Software Architect

Bangalore, India / Engineering/ Full-time

Job Overview:

As a Software Architect, you will play a crucial role in designing, developing, and maintaining robust and scalable backend solutions for our software applications. You will be responsible for making strategic technical decisions, and collaborating with cross-functional teams to ensure the successful delivery of high-quality software products with scalable backend infrastructure. 

Responsibilities:

• System Architecture:
• Design and architect scalable, efficient, and maintainable backend systems.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical specifications.
• Technical Leadership:
• Provide technical leadership and guidance to the development team, ensuring best practices and coding standards are followed.
• Mentor and coach team members, fostering a culture of continuous learning and improvement.
• Backend Development:
• Lead the development of backend components, modules, and features primarily on Ruby on Rails tech stack and also be open to contribute in other tech stacks based on Java/Kotlin and Python.
• Implement and maintain APIs, data models, and database structures to support application functionality.
• Performance Optimization:
• Identify and address performance bottlenecks, ensuring optimal system response times and resource utilization.
• Implement caching strategies and other performance optimization techniques.
• Collaboration:
• Collaborate with frontend developers, product managers, and other stakeholders to integrate frontend and backend components seamlessly.
• Participate in code reviews to ensure code quality, adherence to standards, and knowledge sharing within the team.
• Security and Compliance:
• Implement and enforce security best practices to safeguard sensitive data.
• Stay updated on industry trends and emerging technologies to ensure compliance and security standards are met.
• Documentation:
• Create and maintain comprehensive technical documentation for the backend architecture, APIs, and development processes.
• Continuous Improvement:
• Proactively identify opportunities for process improvement and contribute to the evolution of development methodologies and practices.

Qualifications:

• Overall 10+ years of experience, with 2+ years as a Software Architect with a focus on backend development using Ruby on Rails.
• In-depth knowledge of Ruby on Rails framework, database design, and API development.
• Strong understanding of software architecture principles, design patterns, and best practices.
• Experience with performance optimization, scalability, and security considerations.
• Excellent communication and collaboration skills.
• Leadership experience with a demonstrated ability to mentor and guide development teams.
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).

Bonus points:

• Familiarity with front-end technologies and frameworks(ReactJs).
• Experience with other programming languages.(Kotlin/Python)
• Experience with cloud platforms and microservices architecture.
• Knowledge of DevOps practices and tools.(AWS, Kubernetes, )

Join us in revolutionizing the way software solutions are developed, and contribute to building cutting-edge applications that make a positive impact on our users and the industry.

We are seeking extremely smart programmers who are gung ho about building large scale systems that are going to have a big impact on millions of customers.

Responsibilities:

• Design and develop products by working closely with business team.
• Gain experience with hands on coding and independent ownership of software components.
• Build performant, scalable, enterprise ready back end architectures that can support millions of users in parallel.
• Follow strong engineering best practices and champion their adoption.

Requirements:

• 2+ years’ experience in software product development and delivery.
• Bachelors or Masters degree in engineering from a reputed institute(preferably IITs, NITs, or other top engineering institutes).
• Strong grasp of CS fundamentals, algorithms and excellent problem solving abilities.
• All experience should be from good product development or e-commerce background.
• Must have shown good stability in all your previous associations.
• Have strong backend knowledge and cloud development exposure.
• Expert at Java, Spring boot, Hibernate, REST API development.
• Worked with at least 1 RDBMS (Mysql preferred). NoSql is a plus.
• Have used or are very hands-on with Microservices, Docker, Kubernetes, Gradle/Ant, Kafka, GIT/bitbucket in a very agile work place.
• Writing high quality code which is made better by unit tests and integration tests is how you work.
• Comfortable with exploring proven open source tech stack like Grafana, Kibana, Jira, Prometheus, caches like Redis/Memcached, task queues like celery, to name a few.
• Knowledge of test driven development and AWS tech stack will be a good plus.