Cloud Administrator

Customer Success

Experience: 6+ Years

Location: Mumbai, India

WHO WE ARE:

TIFIN is a fintech platform backed by industry leaders including JP Morgan, Morningstar, Broadridge, Hamilton Lane, Franklin Templeton, Motive Partners and a who’s who of the financial service industry. We are creating engaging wealth experiences to better financial lives through AI and investment intelligence powered personalization. We are working to change the world of wealth in ways that personalization has changed the world of movies, music and more but with the added responsibility of delivering better wealth outcomes.

We use design and behavioral thinking to enable engaging experiences through software and application programming interfaces (APIs). We use investment science and intelligence to build algorithmic engines inside the software and APIs to enable better investor outcomes.

In a world where every individual is unique, we match them to financial advice and investments with a recognition of their distinct needs and goals across our investment marketplace and our advice and planning divisions.

OUR VALUES: Go with your GUT

● Grow at the Edge. We are driven by personal growth. We get out of our comfort zone and keep egos aside to find our genius zones. With self-awareness and integrity we strive to be the best we can possibly be. No excuses.

● Understanding through Listening and Speaking the Truth. We value transparency. We communicate with radical candor, authenticity and precision to create a shared understanding. We challenge, but once a decision is made, commit fully.

● I Win for Teamwin. We believe in staying within our genius zones to succeed and we take full ownership of our work. We inspire each other with our energy and attitude. We fly in formation to win together.

About the Role:

We are seeking a dynamic and relationship-driven Customer Success Manager to join our team. In this role, you will be the primary point of contact for our key clients, helping to drive engagement, retention, and account growth. You’ll combine strategic thinking, data analysis, and financial acumen to ensure our clients receive maximum value from TIFIN’s offerings.

Key Responsibilities:

• Own and manage relationships with key accounts, building strong rapport and long-term trust.
• Act as the first point of contact for any client issues, ensuring quick resolution and seamless communication.
• Drive client engagement by delivering regular check-ins, presentations, and performance reviews.
• Identify and capitalize on upsell and cross-sell opportunities within existing accounts.
• Collaborate with internal teams (product, tech, sales) to align solutions with client needs.
• Monitor key success metrics, analyze data, and provide actionable insights to clients.
• Contribute to strategic planning, client retention initiatives, and growth strategies.
• Ensure customer satisfaction by advocating for the client within TIFIN.

Requirements

• 6+ years of experience in Customer Success, Account Management, or similar client-facing roles, preferably in a fast-paced startup environment.
• Prior experience in finance, fintech, or investment management is highly preferred.
• Demonstrated ability to build and manage key client relationships, drive account growth, and ensure client satisfaction.
• Strong data analytics skills – must be comfortable working with dashboards, interpreting data, and using insights to influence strategy and decision-making.
• Excellent communication and presentation skills with the ability to explain complex/technical concepts to non-technical audiences.
• Proven success in managing multiple accounts and balancing diverse stakeholder needs.
• Highly strategic and solution-oriented, with a strong problem-solving mindset.
• Bachelor’s degree in Finance, Business, or a related field; MBA is a plus.
• Familiarity with tools like Excel, Tableau, Power BI, Looker, or other analytics/dashboard platforms is an added advantage.

A note on location. While we have team centres in Boulder, New York City, San Francisco, Charlotte, and Bangalore,this role is based out of Mumbai.

TIFIN is proud to be an equal opportunity workplace and values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Key Responsibilities:

• Review and interpret architectural floor plans and translate them into clear, buildable

millwork/cabinet designs.

• Evaluate and mark up shop drawings for compliance, accuracy, and constructability.

• Understand and apply detailed knowledge of cabinet composition, construction methods,

materials, and finishes.

• Develop millwork drawing packages for brand prototype rollouts, ensuring consistency with

design intent, brand standards, and production feasibility.

• Review and compare supplier quotes, assisting in selection and value engineering where

necessary.

• Communicate and coordinate effectively with internal designers, architects, general

contractors, and fabricators throughout all project stages.

• Maintain project timelines and deliverables in line with construction schedules and budget

requirements.

• Provide design input or solutions that enhance functionality, manufacturability, or aesthetics

when appropriate.

Qualifications:

• Minimum 2 years of experience in millwork or cabinet design, with experience in brand

development or prototype rollouts a strong plus.

• Proficiency in reading and interpreting architectural and construction documents.

• Expert-level understanding of shop drawing standards and production workflows.

• Hands-on experience with CAD and drafting tools.

• Solid grasp of cabinet joinery, hardware, and millwork materials.

• Strong organizational and project management skills.

• Excellent communication and collaboration skills.

About the Role:

We are looking for a Customer Success associate with strong experience in client management, customer success, support or account management. One should have a strong understanding of investment management workflows and operations, client facing experience and ability to manage multiple projects and work collaboratively.

Responsibilities:

1. Answering day to day client queries and providing creative solutions
2. Working on large scale project that optimize our clients’ workflows
3. Training clients on the EDS platform
4. Helping to improve client documentation, writing help articles, or creating how to videos
5. Becoming an expert on the EDS platform

Desired Skills / Qualifications:

1. Candidate should possess a Bachelor or master’s degree in finance or Applied Statistics & Analytics.
2. Experience of working at financial services/technology company((ie FactSet, MSCI, Enfusion, S&P, etc).
3. Ability to manage multiple projects and work collaboratively.
4. Should have excellent writing and verbal communication skills.

Benefits and Perks:​

1. Atmosphere of growth and opportunity
2. Collaborative culture of smart, young and dedicated people
3. Super modern WeWork office with the cappuccino on tap, ping pong tables, and exciting atmosphere
4. Other perks and employee benefit

We are seeking a highly driven Senior Sales Manager to drive enterprise level sales for our SaaS-based solutions related to Supply Chain Management solutions across India and APAC. The ideal candidate should have a strong background in selling SAP solutions like AP/AR or similar enterprise SaaS products related to Spend management, with an experience handling a minimum deal size of $30,000 or more. You will be responsible for end-to-end sales ownership, including lead generation, deal closure, and relationship management. 

Required Skills & Qualifications: 

✔ 5-15 years of experience in B2B SaaS sales / SAP solution sales / ERP sales / enterprise software sales. 

✔ Proven track record in selling high-ticket SaaS solutions ($30,000+ per deal). 

✔ Deep understanding of Supply Chain Management (SCM) software & workflows. 

✔ Strong experience in India and Asia-Pacific markets with regional business knowledge. 

✔ Strong experience in solution selling, consultative sales, and enterprise account management. 

✔ Ability to lead negotiations, handle objections, and close complex deals. 

✔ Excellent communication, presentation, and stakeholder management skills. 

High-quality source code to program complete applications within deadlines

- Strong integration and architectural knowledge with Agile methodology

- Working closely with other developers, UX designers, business, Testing Team and systems analysts

- Demonstrated experience in leading medium- to large-scale projects to successful completion and implementation

- Involvement in Team management activities with their own work (like code review, team guidance/mentoring, status reporting)

- Build API’s that integrate with all majors ERP, CRM, and other systems

- Be the first point of escalation for technical issues and resolve issues working with stakeholders

- Ability to plan, organize, prioritize and deliver multiple projects simultaneously

What you will do:

Kindly go through the Job details below & send across your updated resume ASAP.

Job Location-  Sector- 63 H, Noida

Job description

Experience of 1-5 years as a .NET Developer, GIS candidates will get added advantage.

Technologies ASP.Net C# , LINQ ADO.Net WCF,MVC, Asp.net Core.

Familiarity with architecture styles/APIs (REST, RPC)

Programming Languages:-  .Net C#, Web API,

Development Tools Visual Studio 2010 and above.

Databases:-  SQL Server 2005 2008 PostgreSQL Oracle Spatial, Database 11g.

Web Technologies :- HTML5 XAML JavaScript AJAX JQUERY CSS4.

Good to Have:- 

Python Script, GeoServer ARCGIS 10.2.1 Server And Map Server.

Some experience in open source GIS tools such as QGIS, GRASS GDALetc.

Create, customize and maintain ESRI ArcGIS-based applications and APIs using ArcGIS Server JavaScript API.

knowledge of ASP.NET framework, SQL Server and design/architectural patterns

Troubleshoot GIS software, custom application, and other system components.

About GISC

GIS Consortium India Pvt Ltd. is a technology driven GIS services provider having 18 years of experience. With our experienced technical staff, we aim at providing high quality and innovative GIS based solutions. We specialize in designing, developing, and deploying GIS solutions for our various clients that maximize information resources across the organization.

As a GIS company India, we strive to provide all-inclusive geographical information which act as a great source of information and empower areas like Data Conversion, Land Information Systems, Natural Resources Management, Urban Planning & Geographical Information Systems Applications. Our cutting edge technology and exceptional GIS solutions enables us to give a technological push to various development projects

We are specialized in developing diverse enterprise solutions for: 

Services

Data Conversion DEM/DTM Geo-referencing Image Processing

Surveys

Asset Survey and Updates Aerial and LiDAR Data Acquisition Field Surveys Ground Surveys- ETS/DGPS

Industries

Agricultural and Irrigation, Government Sectors, Information Services Land Records & Information

Products

OSPFM – Outside Plant Facility Management System PTS – Property Tax System

Thanks & Regards

Ayushi | HR Department

GIS Consortium India Pvt. LTD.

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

Top Skills

• You write high quality, maintainable, and robust code, often in Java or C++/C/Python/ROR/C#
• You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.

Description

• Plan, coordinate, and execute projects to deliver accurate, effective, and timely information solutions that empower readers and solve business problems.
• Design, write, and edit technical content for a variety of audiences, with an emphasis on usability, effectiveness, maintainability, and reusability.
• Understand and use authoring systems, content management tools, databases, social media (wikis and other collaboration systems,microblogs, etc.), and SEO to develop systems that collect, organize, and publish findable, useful information.
• Employ authoring tools to produce professional documentation from a single source for a variety of media and devices including mobile platforms, online help, electronic publications, and PDF.
• Contribute to the development and achievement of organizational goals and objectives.
• Represent the team and the Cytel organization on project assignments and when working with clients.
• Lead efforts to assess, research, analyze, organize, design, develop, and maintain information products, processes, and systems.

Required Skills and Experience

• Demonstrated strong writing and editing skills and ability to plan and execute content delivery projects.
• Ability to collaborate with teams across all parts and levels of the organization including product development, IT, product management,compliance, services, customer support, marketing, training, and senior management.
• Flexibility to change directions and tasks when necessary to accommodate shifting priorities.
• Excellent planning, scheduling, communication, and interpersonal skills.
• Experience working with content management and single-sourcing authoring platforms.
• Familiarity and comfort with source code mgmt. and document mgmt., and with 'DevOps' concepts and systems.
• Two+ years of experience planning and producing technical documentation for online delivery.

Helpful Skills and Experience

• Experience with authoring platforms, Atlassian and Microsoft collaboration tools, and MS Word.
• Proven experience documenting complex healthcare, biostatistics, or clinical trial mgmt. concepts.
• Experience with LaTeX mark-up and related systems, and with MathML and constructing complex equations for print and online presentation.
• Experience with GxP compliance concepts and processes.
• Knowledge of 'industrial-strength' software product development tools and roles, and experience with software development
• methodologies in a large-company environment.
• Knowledge of basic principles and components of user experience (UX) design.
• Exposure to concepts and tools relating to continuous integration/continuous deployment.
• Understanding of basic coding concepts, and ability to read and edit CSS3, HTML5, and SQL. Experience with R programming is very desirable.

Education

• College degree in biostatistics, software engineering, computer science, technical communications, journalism, or related field, or equivalent experience is desirable.