UI/UX Designer

• Strong technical skills on UiPath, and end to end UiPath offerings
• Understanding of workflow-based logic and hands on experience with RE-framework.
• Excellent communication skill is a must
• Basic programming/Scripting knowledge on VBA/VB/java/C# script is must
• Knowledge in cognitive automation with OCR tools, AI/ML skills is a plus.
• Excellent software development background with any of the following (C#, C++, Java, .NET) is a plus
• Experience working on other RPA tools/vendors is a plus
• Experience in the field of Bot development
• UiPath RPA developer advanced certificate must.

Our client is a SaaS platform that integrates technologies including Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation to offer brands a comprehensive Customer Experience Management Suite. Our powerful analytics algorithms have empowered established brands to solidify their presence in the digital realm and revolutionise their customer experience endeavours. 

Position Description: We're seeking a proactive individual to spearhead lead generation and client engagement efforts. The role entails identifying and connecting with key decision-makers to showcase how our product addresses their business needs.

Key Responsibilities:

- Address client engagement and retention challenges using our solutions.

- Utilize diverse channels including phone, email, research, and social media to generate new business.

- Identify and pursue potential buyers, both domestically and internationally.

- Determine budget and timeline by understanding key buying influencers.

- Foster prospect relationships through effective communication and follow-ups.

- Collaborate with Business Development Managers to expand the sales pipeline and meet revenue goals.

- Work with the Marketing team to drive inbound leads.

- Manage CRM data for accuracy and documentation.

- Prepare and analyze sales pipeline reports for effective tracking.

Requirements

- Education: Bachelor's degree in Business, Marketing, or related field.

- Experience: Proven sales or business development experience, preferably in B2B SaaS.

- Communication Skills: Excellent verbal and written communication to engage potential clients.

- Research Skills: Ability to identify prospects through various channels.

- Customer Focus: Understanding of customer needs to position our solutions effectively.

- Initiative: Proactive approach to lead follow-up and new business opportunities.

- Analytical Skills: Proficiency in preparing and analyzing sales reports.

Benefits

- Medical Coverage: Comprehensive healthcare for you and your family.

- Dynamic Work Environment: Thrive in an innovative workplace with growth opportunities.

- Learning and Upskilling: Access to professional development resources.

- Collaborative Culture: Join a team that values communication and teamwork.

We are hiring Unity Developers, who will be responsible for planning and implementing game functionality, building the game code, identifying bottlenecks, and ensuring the quality of the finished product. You may also be required to build patches and install game updates.

To ensure success as a Unity Developer, you should have extensive experience working with Unity and Unity3D software, excellent coding skills, and a good eye for detail. A top-class Unity Developer can visualize, design, and code games that speak directly to the target audience.

Unity Developer Responsibilities:

• Meeting with the design team to discuss gaming ideas and specifications.
• Establishing strategy and development pipelines.
• Planning and implementing game functionality.
• Transforming design ideas into functional games.
• Designing and building game codes.
• Identifying and fixing code errors and game bottlenecks.
• Testing game functionality and theme dynamics.
• Ensuring products conform to high industry standards.
• Designing and building game patches and upgrades.

Unity Developer Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering or a similar field.
• Previous experience working as a Unity or Unity3D Developer.
• In-depth knowledge of Unity and Unity3D software.
• Knowledge of 3D development and integrated game physics.
• Experience with console and mobile game development.
• Good communication skills.
• Experience with memory and space optimization.
• Knowledge of scripting, animation, session management, and textures.
• Good troubleshooting skills.
• Excellent attention to detail.

Job Summary:

We are seeking a Senior DevOps & SRE Engineer to join our team and help us build, deploy, and maintain our infrastructure and applications. The ideal candidate will have experience working in a fast-paced environment and a strong background in DevOps and Site Reliability Engineering (SRE). You will be responsible for ensuring the reliability, scalability, and security of our applications and infrastructure.

Responsibilities:

• Build and maintain our CI/CD pipeline and deployment automation tools
• Design and implement monitoring and alerting systems to ensure the health of our applications and infrastructure
• Work closely with development teams to ensure that code is deployed in a reliable and scalable manner
• Participate in on-call rotations to provide 24/7 support for our production systems
• Develop and maintain disaster recovery plans and processes
• Continuously improve our infrastructure and processes to ensure scalability, reliability, and security
• Mentor and provide technical leadership to junior team members
• Keep up-to-date with industry best practices and emerging technologies in DevOps and SRE

Requirements:

• Bachelor’s degree in Computer Science, Engineering, or a related field
• 5+ years of experience in DevOps or SRE
• Strong programming skills in at least one of the following languages: Python, Go, Ruby, or Java
• Experience with infrastructure as code tools such as Terraform or CloudFormation
• Experience with containerization technologies such as Docker and Kubernetes
• Strong understanding of networking concepts such as TCP/IP, DNS, and load balancing
• Experience with monitoring and logging tools such as Prometheus, Grafana, and ELK stack
• Excellent problem-solving skills and the ability to troubleshoot complex issues in a fast-paced environment
• Strong communication and collaboration skills with both technical and non-technical stakeholders

Preferred Qualifications:

• Experience with cloud providers such as AWS or Azure
• Experience with building and maintaining large-scale distributed systems
• Experience with database technologies such as MySQL, PostgreSQL, or MongoDB
• Experience with automation tools such as Ansible or Chef
• Experience with Agile development methodologies such as Scrum or Kanban

If you are passionate about DevOps and SRE and have the skills and experience we are looking for, we encourage you to apply for this exciting opportunity.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

• As a Senior Software Engineer you will work closely with the Tech Lead, and the rest of the engineering team to build and scale a data-driven platform. This role will act as a great springboard to accelerate career growth & transition into a Tech Lead level role.
• Your primary focus will be the development of server-side logic, building new services and APIs, developing UI components, supporting the maintenance of current APIs, reviewing work, and improving the performance and reliability of our systems as we rapidly scale our product and organization.
• An effective Senior Software Engineer will be a self-motivated learner; a highly creative engineer having obsessive attention towards detail and thoroughness.

Must Haves

• You’ve been building web applications professionally for 5+ years
• You’re proficient in NodeJS, TypeScript, PostgreSQL, and MongoDB
• You possess strong OOP and design pattern knowledge
• Familiar with modern engineering practices: Code Reviews, Continuous Deployment, Automated Testing, etc
• You write understandable, testable code with an eye towards maintainability and experienced with TDD (Test Driven Development)
• You’ve the ability to build RESTful APIs
• Explaining complex technical concepts to designers, support team, and fellow engineers is not a problem for you
• Well versed with the fundamentals of computer science and distributed systems

Nice-to-haves

• FrontEnd experience; have built applications in either: React, Vue, Angular, or Svelte
• Startup experience, preferably a tech startup
• Open Source contributor
• You have experience with other programming languages -- e.g. Python, Ruby, PHP, Go, C, etc.
• Passionate about/experienced with open source and developer tools
• You have a bachelor's degree in Computer Science, Engineering or related field, or equivalent training, fellowship, or work experience

Benefits

• Feel good factor / impact driven work- Be part of the journey that is creating an impact in people’s lives after retirement. The work we do has a direct impact on the size of someone’s retirement pot
• Ownership driven work- you own problems within the organisation and not an implementer of someone else’s idea. You have the ability to design solutions and work with multiple stakeholders to implement them
• Job stability- ClearGlass is very well funded by top tier VCs and can provide job stability in the COVID world
• Stock Options- we would love every employee of ClearGlass to have stock options
• Top-of-the-line gear- to help you be super-productive while working. No one likes a slow laptop
• Flexible work environment- we are working from home currently but will slowly move to a hybrid set-up; we offer support (incl. financial) to set-up your home office