Client servicing

About YMGrad

YMGrad is a fast-growing platform empowering over 300,000+ students pursuing international education. We deliver expert admissions support backed by a student-first philosophy and a high-performance culture. Our work spans global university admissions, merit-based visa pathways, and research writing for students and professionals aiming to reach top international institutions and immigration categories.

*On-site (Okhla Phase 2) | Full-time | Monday–Saturday (9 AM – 6 PM)

Role Overview

We are looking for an Admissions and Support Executive who will take ownership of end-to-end client operations while supporting core admissions functions. In this role, you will handle multiple student and professional cases, ensure the timely execution of all processes, and maintain exceptional communication standards. You will coordinate across internal teams, oversee workflows, and ensure that every application meets YMGrad’s quality benchmarks.

*While domain-specific guidance will be provided, you must demonstrate strong leadership, discipline, excellent English communication (verbal and written), and strong process management capabilities.

Key Responsibilities

Operations:

• Handle multiple student and professional cases simultaneously, ensuring prioritization and timely progress.
• Maintain operational excellence across workflows with accuracy, consistency, and smooth execution.
• Coordinate with cross-functional teams to keep every case on track and proactively resolve bottlenecks.

Admissions & Visa Support

Handle core admissions processes, including:

• Profile evaluation
• University shortlisting
• Interview preparation
• Support professionals applying for EB-1, O-1, NIW, and other merit-based visa categories, ensuring smooth documentation and process management.

Research and Writing Support

• Contribute to research and writing tasks, including:
• Structuring academic or professional content
• Preparing documents for publication readiness

Client Management

• Maintain clear, consistent communication with clients to foster strong relationships and high satisfaction.
• Handle client expectations effectively and ensure all deliverables are completed within agreed timelines.

Who should apply?

• Bachelor's or Master’s degree in a management or technical discipline.
• Excellent English communication skills (spoken and written).
• Proven ability to multitask and handle multiple ongoing cases with high accuracy.
• Strong process-oriented mindset with a close attention to detail.
• Fast learner with the ability to take initiative and lead without constant supervision.
• Prior experience in admissions, visa consulting, research writing, or operations management is a plus.

• Preferably 5+ years of experience in LAMP (Linux, Apache, MySQL, & PHP) development stack
• Proven software development experience in PHP and of developing REST (JSON) / SOAP (XML) based web services
• Experience in Cloud platform like AWS/Azure
• Experience with HTML5 / JavaScript (JQuery) / CSS / AJAX / Angular / Yii Framework is preferred
• Experience in caching solutions like Redis and Memcached
• Experience in tools like Ansible, Docker
• Knowledge of source control systems such as GIT is a plus

• Be able to work in cross-function teams
• Write high-quality code per industry standards and best practices
• Test the code for quality assurance, debug identified bugs and resolve issues
• Support in deploying and maintenance of product and services
• Documenting product services progress, status, and manuals
• Participate in team meetings and planning & review sessions

WebGile Solutions is a fast growing IT services and solutions company. We combine cutting-edge technologies with strategic expertise to help customers meet their business requirements. We utilize the latest technology to provide sophisticated and secure IT solutions and deliver it using our onsite offshore model to ensure flexibility and agility. We are a highly talented team of dedicated professionals providing our valued customers with bespoke solutions and great-value services.

Industry Type: IT Software Services

Employment Type: Full-time

Job Location: Nagpur

Education Qualification: B.E (CS/ IT) / B.Tech /MCA

Experience Required: 1 to 4 years

*
Skills Required:

HTML5, CSS3, Javascript, Jquery, MySQL, PHP, Wordpress

Knowledge in Codeigniter and Laravel will be an added advantage

Good Communication skills and go getter attitude

Roles & Responsibilities:

• Must be able to perform all aspects of the development tasks, including front- end, back- end, and database development.

• Develop web sites, applications and rich multi- media experiences according to the brief and technical specifications.

• Will be handling a team and multiple projects.

• Adhering to project coding standards and recommending improvements, modifying existing software to correct errors, allowing it to function in new operating environments.

• Designing and building the website front-end.

• Creating the website architecture.

• Designing and managing the website back-end including database and server integration.

• Generating WordPress themes and plugins.

• Troubleshooting content issues.

• Monitoring the performance of the live website.