Client servicing

Work From Office

1. Filing TDS Return/GST Return/Professional Tax payment

2. Filing of Income Tax return

3. Ensure books of accounts are complete and accurate on a regular basis.

4. Recording expense incurred after due approvals. Monthly balance reconciliation of the same.

5. Review & Reconciliation of Creditors, Bill verification, and payment processing

6. Having a sound knowledge on Tally Erp 9

9. Maintenance of BRS of the company.

Interested Candidates please Contact HR Ipsita

*Working- Monday-Friday (10AM-7PM)/(10:30AM-7:30PM)

What you will do:

• Building and managing strong relationships with key customer stakeholders
• Proactively monitoring client retention and customer account health
• Serving as a product expert on use cases and providing customer training
• Interfacing and collaborating with cross-functional teams to drive towards customer goals
• Providing prompt customer service to ensure client delight and minimal churn
• Following and creating processes that build long lasting client relationships
• Driving upselling by understanding client requirements and product fit
• Being the voice of the customer to drive process and product enhancement

 

What you need to have:

• Comfortable to work in the day/ evening shift as per the assigned region
• Strong ethical practices for client servicing
• 2 to 4 years of experience in client servicing (preferably in the international market)
• Effective communicator with strong analytical, problem-solving and organizational ability
• High level of comfort with handling technology    

• Should have experience in both sales (hunting) and Account Management (Farming)
• Should have a track record of managing an account for more than 4-7 years with the growth record
• Should possess excellent oral and written communication skills
• Should be willing to have short trips to US / UK for 4 - 7 times a year
• Should have a very good understanding of Technology services
• Should have managed multiple customers/clients
• Exposure to project/ program management would be desirable

Responsibilities:

• Establish productive, professional relationships with key personnel in assigned accounts.
• Build a deep understanding of the assigned account's business and identify potential opportunities.
• Build the pipeline for the existing and new services.
• Be the Primary contact to the assigned account and ensure the relationship is built at all levels.
• Coordinate the involvement of company resources, including delivery, support functions, and management team to meet the account performance objectives and customer expectations.
• Proactively assess, clarify, and validate customer needs on an ongoing basis.
• Responsible for Customer Satisfaction and work with the counterpart on the delivery side
• Own the account and perform the Account Analytics to be able to create growth
• Make sure the CRM is up to date.
• Ensure Account level metrics exist and run a monthly/quarterly steering committee meeting with the stakeholders on both sides
• Own the contract process with all the accounts
• Ensure the client has the complete visibility of all the Aspire services with periodic updates
• Meets assigned targets for profitability and strategic objectives in assigned accounts.
• Ensure compliance to the Account Management process as defined by the company

Accountabilities and Performance measures:

• Achieves assigned targets in the designated accounts.
• Meets assigned expectations for profitability.
• Ensure the collections are done on time (DSO is a metric)
• Achieves strategic customer objectives defined by company management.
• Completes strategic customer account plans that meet company standards.
• Work timing would be aligned to the respective geography.

Key communication points:

• Within Aspire: Senior Management, Service Line Heads and Managers, Project Managers of the assigned accounts, Marketing teams
• Customer Side: CXO, VPs, Product Managers
• Maintains high customer satisfaction ratings (CSAT) that meet company expectations.

 

Job Description

Inside/Virtual Sales Specialist
Position – Virtual Account Manager

We are looking for a stellar Account Executive to join our team in Pune who would be
focused on the South East Asian market.
Responsibilities:
Prospect within named enterprises in South East Asia to generate pipeline
Consistently achieve license and recurring service revenue targets
Build a trusted advisor relationship with your prospects and customers
Use Simplifai’s prospecting and sales processes effectively
Ensure two-way flow of relevant and timely information
Anticipate challenges before the prospect does
Collaborate effectively with partnership, sales development, solutions consulting teams
The Candidate:

3-7 years of quantifiable, install base and new logo acquisition sales in B2B software with a strong
track record of success; experience with the full lifecycle of virtual sales from qualification, discovery
to closing
Strong willingness and ability to uncover opportunities by communicating a highly differentiated
value proposition to open doors at new accounts or expand deals at existing accounts; excellent
verbal and written communication skills with strong phone/video conference presence
Experience selling software platforms that belong to a nascent category in the Hype Cycle
Experience in account planning and opportunity management, and running a sales cycle
Experience framing value and ROI to business stakeholders
Ability to maintain an accurate CRM
Strong executive presence + interpersonal, written and presentation skills
Able to work independently and remotely from other members of your team
Outbound experience - Cold calls/emails/events etc. within prospect organizations.
Ability to identify prospect trigger/ pain with the right questions
Ability to learn to speak your prospect’s business language
Cross-cultural – you like working with many types of people across multiple geographies and
languages
Ability to learn what would make your prospect successful
The ability to teach your prospects using insights they didn’t know before
The ability to independently run a product demo
The discipline to meet your sales productivity requirements
Experience using prospecting tools - ZoomInfo, Lusha, Outreach, LinkedIn

What you will get to do:

The opportunity to script your success and growth path in a fast-growth Series A startup
Be one of the early Sales employees in the SEA region for Simplifai, with the added responsibility of
setting the strategy and leading the execution for Simplifai’s expansion in the SEA
Work with Sales and Product Marketing to develop new and leverage existing content
Work with some of the best talent from Norway and India
A deep knowledge of selling a SaaS B2B product in a category-defining company
Exposure to C-suite professionals from some of the top SaaS companies in the industry
The ability to prospect, demo, and close in a high paced environment
Full-stack learning of Sales tools
Achieve success that is directly proportional to the responsibilities you hold.

1. Filter criteria –
1. 7-8 years & above experience in Corporate Banking or allied areas (Mid-market, Commercial, Trade)
2. Corporate relationship and Sales ownership experience
3. Understanding of Corporate/ Commercial/ SME/ Trade Finance
4. Individual needs to be self-driven, capable of working with minimum supervision
5. This will be an acquisition and execution role, hence proven competency in these will be essential

 

1. Job Role –
1. Responsible for bringing in new client acquisitions and driving closure on mandates for the region
2. Understanding the key offerings of the company platform and applicability across industries
3. Marketing SCF solutions to Corporates and their Supply Chains
4. Ability to engage with a wide set of stakeholders on the Corporate side and identify opportunities
5. Engaging with the FI partners to activate and grow financing on the Network
6. Working closely with the India Corporate Sales - Head and the Network Sales teams to achieve the KRAs for the region

Role involving but not limited to:-

•  Good understanding of marketplace seller panels 
•  Good understanding of Shopify and backend
•  Overall co-ordination of all orders, vendors and supply chain backend
•  Work with Operation Manager on regular basis
•  Prepare bi-weekly reports
•  Customer Analytics
•  Constantly cross verify payment gateway settlements
• Handle operational queries, dispatches and on time customer success 

About the role: This is THE most exciting emerging vertical in our company and has massive potential for scaling across geographies. In this vertical, we are bringing about ubiquitous digital penetration of the experiential layer segment and equipping them with tech solutions for real time inventory, rate update and multi-channel distribution. In addition, we are also building out the world’s first branded network of experiential stays. The individual will be responsible for complete P&L management of select set of exclusive properties that will be assigned to him/her. The aim would be to ensure that the targets are not just achieved, rather outperformed. (S)he must be comfortable with data and numbers. 90% of the decisions are taken based on data. We are looking for a highly energetic Account manager who is capable of completely owning the relationship between the company and our host partners as well as achieving the revenue / occupancy / customer experience targets for each property (through a combination of OTA optimization, reputation management, dynamic pricing, offline liaisons and more) Key responsibilities: • Manage the P&L to deliver to the budget; monitor and manage all key metrics for the accounts • Ideate sales promotions with marketing teams, manage website pricing via benchmarking • Maintain excellent relationship with host partners for the company and manage all communication with the host. • Ensure the revenue, occupancy and customer experience target is hit for each property through OTA optimization, dynamic pricing, offer management, reputation management, offline liaisons etc. • Negotiating re-contracting of each existing property and drive host tech adoption Requirements: • Proven experience as an Account Manager in any E-Commerce / Travel & Hospitality company. • Proficiency in English; knowledge of additional languages is an advantage. • Exemplary sales and negotiation skills while having a customer-first approach. • Ability to present, persuade and communicate effectively – oral and written. • Demonstrable ability to handle crises. • Deep knowledge of OTA extranets, thorough understanding of functioning of channel managers and online travel industry will be given significant weightage

We are looking for a skilled Accounting Clerk to perform a variety of accounting, bookkeeping and financial tasks. Responsibilities  Provide accounting and clerical support to the accounting department  Type accurately, prepare and maintain accounting documents and records  Prepare bank deposits, general ledger postings and statements  Reconcile accounts in a timely manner  Daily enter key data of financial transactions in database  Provide assistance and support to company personnel  Research, track and restore accounting or documentation problems and discrepancies  Inform management and compile reports/summaries on activity areas  Function in accordance with established standards, procedures and applicable laws  Constantly update job knowledge Requirements  Proven accounting experience, preferably as an Accounts receivable clerk or Accounts payable clerk  Familiarity with bookkeeping and basic accounting procedures  Competency in MS Office, databases and accounting software  Hands-on experience with spreadsheets and financial reports  Accuracy and attention to detail  Aptitude for numbers  Ability to perform filing and record keeping tasks  Data entry and word processing skills  Well organized  High school degree  Associate’s degree or relevant certification is a plus

Preparing monthly financial statement like balance sheet, P/L A/C, VRS other MIS reports Knowledge of GST, Income Tax, TDS & Finalization of accounts, Tally or Busy & MS office Maintaining the statutory accounts Preparation of Statutory Chalan and returns Knowledge of Statutory Compliances Preparing export business accounts including GST accounting Invoice booking and payment for vendors & various monthly expenses Maintaining all receipts, payments, sales & purchase transactions from all branches Inventory MIS and book keeping Dealing in statutory issues like bank Guarantee, Inland letter of Credit LC, Income Tax matters, GST. Monitoring the back office routine work and Looking after the process of Branch Accounting. Liasioning with Government Authorities. Preparation of MIS reports like Profit & Loss A/c ,