Client servicing

Review Criteria

• Strong Enterprise Account Executive / Enterprise Sales Leader Profile with focus on US Market
• Candidate must be based out of US only
• 4+ YOE in B2B SaaS in sales experience selling to/decision maker Finance team (CXO/Head Finance) with proven track record in the US market
• Experience in closing Mid-Market and Enterprise deals with annual target of $1M+ with average deal sizes of $75K+
• Hands-on experience running full sales cycles – from discovery, pilots, negotiation, to closing
• Must have worked in a B2B SaaS product company, preferably early-stage, with exposure to building repeatable sales motions
• Experience with long sales cycles (3 to 6-months) for complex B2B SaaS/ERP solutions, consultative selling, and working with CXO-level stakeholders
• Experience selling directly to CFOs and senior finance leaders in enterprise accounts
• Must be from a B2B SaaS where primary target persona is Finance team (BillingTech, AuditTech, FinTech)

Job Specific Criteria

• CV Attachment is mandatory
• Which state you are based in United States?
• What's the highest annual ticket size you have handled (in USD)?
• What's the annual target you had in your last organization (in USD)?
• How much is your Current CTC (Fixed + Variable breakup)?
• Please provide your WhatsApp number.

Role & Responsibilities

• Pipeline ownership – Drive qualified opportunities from first meeting to close.
• Discovery & demos – Run high-impact discovery calls and demos, often tailored with Engineering & CS.
• Pilots that win – Steer complex pilots with flawless follow-through; project manage across internal teams and prospects.
• Negotiation & closing – Go toe-to-toe with legacy vendors, show company’s value, and win.
• Implementation partnership – Ensure a smooth go-live with Engineering & Solutions.
• Mentorship – Help existing AEs level up in enterprise sales, joining as a senior persona when needed.
• CRM & process excellence – Instill rigor for pipeline visibility and repeatability.
• Voice of the customer – Champion customer feedback to shape Product & GTM.
• Future team-building – Hire and scale the North America AE org over time.

Ideal Candidate

• 4+ years of experience selling B2B SaaS to US customers.
• Previous experience selling to Mid-Market and Enterprise customers: Closed Enterprise deals, $75k+ ACV, ideally $100k+.
• Prior experience in coaching/managing junior AEs is a strong plus.
• Ability to build, manage and motivate a team.
• Prior success as one of the first AEs at a startup; comfortable working in a fast-paced, early-stage startup environment.
• Track record of consistently beating your quota.
• Solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early-stage setup.
• Strong project management skills and proactiveness, given the long sales cycle and pilot (free trials) heavy nature of deals.
• Strong first-principles understanding of sales processes (e.g. MEDDPICC).
• Self-driven individual with high ownership and strong work ethic.
• Previous entrepreneurial experience is a huge plus.
• Not taking yourself too seriously.

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

• 2+ years experience working with Oracle Commerce Cloud application
• 4-6 years of overall experience in web application.

• Extensive knowledge of Oracle Commerce Cloud
• Excellent knowledge of server-side JAVA for enterprise level applications (J2EE)
• Experience in Javascript (Knockout preferred), Bootstrap, JQUERY, node.js, HTML 5, CSS
• Proficiency in SQL Server, MySQL, and relational data models in context of web integration
• Proficiency with web services (WCF, Web API, SOAP, REST, SOA)
• Excellent Communication Skills

•  Understanding of Oracle cloud technologies including technical
• Experience in working in an Agile environment

Experience:2+ Years

We are seeking a dynamic and experienced Digital Marketing Executive to join our team. The ideal candidate should possess a proven track record of acquiring leads through various digital channels, including Facebook, LinkedIn, YouTube, and Google. Additionally, the candidate should have expertise in promoting Business Software products such as ERP, CRM, Mobile Apps, BI Tools, etc. through targeted marketing strategies.

Roles & Responsibilities:

Lead Generation: Develop and execute digital marketing campaigns to generate high-quality leads through Facebook, LinkedIn, Google, and other relevant platforms.

Business Software Promotion: Plan and implement result-driven marketing strategies to promote our range of Business Software products to a targeted audience.

Social Media Management: Manage and create engaging content for our social media platforms to enhance brand presence and drive user engagement.Paid Advertising: Optimize paid advertising campaigns to maximize lead generation and brand awareness.

Email Marketing: Utilize Mailchimp and other email marketing tools to design and execute effective email campaigns to nurture leads and engage existing customers.

Brand Campaigns: Conceptualize and execute brand campaigns on social media and other channels to enhance brand visibility and recognition.

Analytics and Reporting: Monitor and analyze the performance of digital marketing campaigns using various analytical tools and provide insights for continuous improvement.

SEO and Content Marketing: Collaborate with the content team to optimize website content for SEO and strategize content marketing initiatives.

Market Research: Stay up-to-date with industry trends, competitor activities, and customer preferences to refine marketing strategies.

Requirements:

Proven Experience: Minimum of 2 years of successful experience in digital marketing with a focus on lead generation and brand promotion.

Software Marketing: Strong knowledge and experience in promoting Business Software products such as Odoo, ERP, CRM, Mobile Apps, BI Tools, etc.Social Media Expertise: Proficiency in managing and conducting brand campaigns across various social media platforms.

Lead Generation: Demonstrated ability to generate quality leads through Facebook, LinkedIn, Google, Youtube and other digital channels.

Email Marketing: Experience in executing effective email marketing campaigns using Mailchimp or similar tools.

Analytical Skills: Proficient in analyzing campaign performance data and translating it into actionable insights.

Creativity and Innovation: A creative mindset with the ability to develop unique marketing strategies.

Excellent Communication: Strong written and verbal communication skills to create compelling content and interact with the target audience.

Preferred Qualification:

Bachelor's Degree in Marketing

Bachelor's Degree in Business or Business Administration

Bachelor's Degree in Communication

Bachelor's Degree in Digital Media

Bachelor's Degree in Information Technology or Computer Science

Bachelor's Degree in Public Relations or Journalism

Bachelor's Degree in Graphic Design or Multimedia Arts

Bachelor's Degree in E-commerce or Digital Business

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change. 

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance. 

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the role: 

You’ll be an early engineer in a newly formed engineering team. This is a unique opportunity for you to learn, build, demonstrate, and subsequently own diverse components of our tech stack and evolve as we scale our business. As a core engineer in a small team, the role demands a high degree of self-drive and ownership, on a path to achieving outsized impact.

Your Primary Responsibility Will Be:

To Advance Our Integrated Data Capture And Insights Platform (Ruby/React/PostgreSQL) And Associated Tooling (Python)

Specifically, your responsibilities will include:

• Work with a diverse multidisciplinary team across Engineering, Product & Operations, to translate product specs into clean, functional, production-ready code.
• Participate actively in defining of the systems architecture vision to better support our team’s needs
• Grow our technical capacity by mentoring other engineers and interviewing candidates
• Collaborate with team members to identify systems, practices & technologies that suit our needs the best
• Seek, learn, adopt and advocate industry best practices. Contribute towards the engineering culture
• Troubleshooting coding problems quickly and efficiently to ensure a productive workplace

About You: First and foremost, you bring compassion and dedication to this work because it matters to you.

You are a pragmatic and product-driven engineer who is interested in solving user problems and delivering value while taking into account tradeoffs between Business and Tech. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigour, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are an excellent communicator, and know the value of being a part of an effective team

Minimum Qualification:

• At least 4+ years of experience in software engineering building SaaS platforms, products and APIs
• At least 1+ years in your current role as a senior engineer
• Strong proficiency in Ruby on Rails (primary) and Python (additional)
• Strong proficiency in data modelling, RDBMS (Postgres preferred) and NoSQL databases.
• Proficient in software design, modularity, testability and software quality
• Strong problem-solving and decision-making skills

Additional desired qualifications:

• Preferred prior experience in the following stack: Python, Ruby On Rails, React, Postgres, AWS
• Experience in working on natural language processing, and ML for text and audio.
• Fast self-learner, with aptitude and interest in learn new technologies, languages & frameworks
• Experience working on data-pipelines, and data transformation systems.
• Experience setting up, managing and ensuring best practices on public clouds like AWS, GCP, or Azure (we use AWS)

Working with 60 Decibels

We are a fun, international and highly-motivated team who believes that team members should have the opportunity to expand their skills and career in a supportive environment. We offer a competitive salary, the opportunity to work flexibly and in a fun, supportive working environment. If this sounds like the role for you, get in touch!

60 Decibels is deeply committed to having a workplace that is inclusive and anti-discriminatory. We believe that our team must embody the compassion, listening, and sense of shared humanity that is so central to our goal as an organization. We are proud to be an Equal Opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation age, marital status, veteran status, or disability.

As a growing company, we are building towards a more universally accessible workplace for our employees. At this time, we do use some cloud-based technologies that are not compatible with screen readers and other assistive devices. We would be happy to discuss accessibility at 60 Decibels in greater depth during the recruitment process.

 About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.  

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be adjusted according to costs of living in our country offices. 

Extra Perks: We have an unlimited leave policy and 12 monthly recharge days, on the first Friday of each month. We are a globally distributed team and we give team members opportunities to cross-pollinate and visit our different offices. 

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at 60decibels.com.

> Read about our team values here. 

About PrepBytes(A CollegeDekho company)

PrepBytes(A CollegeDekho company) is a Gurgaon-based ed-tech startup focused on helping students improve their coding skills. PrepBytes offers India’s only Mentorship driven personalized coding programs.

In a short span of time , we have achieved a reach in 1000+ engineering colleges and established a brand among 100k+ students. 

PrepBytes was started by two IIT/NIT Alumnus having work experience in fast paced startups & tech giants like Amazon and Samsung. Since then, the startup has grown into a team of individuals working towards revolutionizing the way students learn coding and making them successful in their tech career. 

To fulfill the vision to be one of the largest personalised coding platforms , we are looking for passionate folks to join our team & contribute to success stories of thousands of students and be part of the next big revolution in the edtech industry.

Job Description

• Working with the founders to implement innovative ideas and improvising the existing backend.
• Development and implementation of cutting-edge Educational Technology with the aim of revolutionizing the sector.
• Work on innovative features of the Learning Management System, Coding Platforms, Hiring Platforms, Assessment Platforms, and many more new products.
• Building scalable and secured backend for smooth learning of users
• Get involved and mentor in System, Architecture, and Database Design discussions with the team
• Maintain high-quality code by getting involved in code reviews

What are we looking for?

• Overall 4+ years of technical experience.
• Bachelor’s degree in Computer Science Engineering or a related field.
• Strong problem-solving skills.
• A keen learner who will develop & own cutting-edge consumer-facing product 
• Experience in building projects from scratch.
• Excellent technical, diagnostic, and troubleshooting skills.
• High-level proficiency in Javascript and web development technologies-JS/Node JS/MongoDB.

1. Proven experience with deploying and tuning Open Source components into enterprise ready production tooling Experience with datacentre (Metal as a Service – MAAS) and cloud deployment technologies (AWS or GCP Architect certificates required)
2. Deep understanding of Linux from kernel mechanisms through user space management
3. Experience on CI/CD (Continuous Integrations and Deployment) system solutions (Jenkins).
4. Using Monitoring tools (local and on public cloud platforms) Nagios, Prometheus, Sensu, ELK, Cloud Watch, Splunk, New Relic etc. to trigger instant alerts, reports and dashboards.  Work closely with the development and infrastructure teams to analyze and design solutions with four nines (99.99%) up-time, globally distributed, clustered, production and non-production virtualized infrastructure. 
5. Wide understanding of IP networking as well as data centre infrastructure

1. Expert with software development tools and sourcecode management, understanding, managing issues, code changes and grouping them into deployment releases in a stable and measurable way to maximize production Must be expert at developing and using ansible roles and configuring deployment templates with jinja2.
2. Solid understanding of data collection tools like Flume, Filebeat, Metricbeat, JMX Exporter agents.
3. Extensive experience operating and tuning the kafka streaming data platform, specifically as a message queue for big data processing
4. Strong understanding and must have experience:
5. Apache spark framework, specifically spark core and spark streaming, 
6. Orchestration platforms, mesos and kubernetes, 
7. Data storage platforms, elasticstack, carbon, clickhouse, cassandra, ceph, hdfs
8. Core presentation technologies kibana, and grafana.
9. Excellent scripting and programming skills (bash, python, java, go, rust). Must have previous experience with “rust” in order to support, improve in house developed products

Red Hat Certified Architect certificate or equivalent required CCNA certificate required 3-5 years of experience running open source big data platforms