Client servicing

Now Hiring: Process Trainer – Domestic BPO Operations | Location: Gurugram (Onsite)

Designation: Process Trainer

Department: Training & Development – Domestic BPO

Location: Gurugram (Onsite)

Relevant Experience Required

• Minimum 4 years of on-paper experience as a Process Trainer in the Domestic BPO sector
• Total experience: 4+ years in Training & Development roles preferred

Key Responsibilities

• Deliver end-to-end new hire training aligned with client processes and organizational standards
• Conduct refresher training for existing team members to ensure continuous performance improvement
• Develop and manage training modules, PPTs, and learning materials prior to training sessions
• Handle mock calls, live call barging, and post-training handover assessments to the Process Head
• Conduct feedback sessions, assess training effectiveness, and take corrective actions as needed
• Create engaging and instructional content using a variety of training formats and techniques
• Provide training on objection handling, rebuttal strategies, and customer interaction excellence
• Act as a single point of contact for managing process updates and disseminating information across teams
• Maintain and update training manuals, SOPs, process documents, and course content regularly
• Prepare detailed training performance reports and present them to HOD and Senior Management on a weekly/monthly basis
• Drive result-oriented improvement programs for existing staff to enhance efficiency and quality

Qualifications & Skills

• Graduate degree in any discipline
• Proven experience in training and development within Domestic BPO environments
• Excellent verbal and written communication skills in English and Hindi
• Strong presentation, content development, and feedback skills
• Ability to analyze training outcomes, modify methodologies, and ensure measurable improvements
• Proficiency in MS PowerPoint, Excel, and digital learning tools

PHP Developer

A PHP developer (Team Lead) is responsible for writing server-side web application logic. PHP developers usually develop back-end components, connect the application with the other (often third-party) web services, and support the front-end developers by integrating their work with the application. They are also often required to develop and integrate plugins for certain popular frameworks. Required skill is 1-year experience PHP Developers as a Team Lead ,handle the team and projects.

Required Experience and Skills For PHP Team Lead

• PHP5, MySQL, WordPress, Code-igniter, Smarty (or experience with other MVC frameworks) JavaScript, XHTML, HTML and CSS.
• Strong Analysis & Design.
• Understanding of common design patterns.
• Ability to lead software development project lifecycle.
• Ability to effectively manage time and prioritise work.
• Ability to assess the impact of new project requirements on an existing team workload.
• Technical writing skills producing clear and unambiguous technical documentation and user stories.
• Ability to lead the development team under the direction of the Head of Technology.
• Good Communication.

PHP team lead job Responsibilities and Duties

• Establishing ways for team members to complete their tasks.
• Creating communication channels between the team and other departments.
• Estimation management.
• Time sheet management.
• Proper resource management.
• Proper time management.
• Quality management.
• Responsible for identifying project risks.
• Defining milestones for a new project.

Job Location: Rajkot, Gujarat

Position: 02

Experience : Minimum 1 year as a Team Lead

Technical Skills : Well versed PHP Developers, ability to handle the team and projects.

• Generate leads through marketing, lead gen tools, cold calling, events, existing customer outreach
• Locate the right person in the organization and Make the first pitch
• Send solutions and Services marketing collateral/ material over email
• Follow up, pitch, and convince the customer to try us/take a demo of services wherever we offer.
• Schedule an online meeting or discussion or chat with interested suspects through skype/Chat/phone for the sales closure team
• Develop and prospect sales opportunities as well as work on company-provided sales leads
• Manage a complex sales cycle with multiple decision-makers and present cost-benefit analyses to stakeholders
• Use our sales CRM tool, and update it at every step of the process.
• Maintain and build up a regular ongoing relationship with your suspects through skype, LinkedIn and other online social network sites sources
• Validate Leads by following our Sales qualification process
• Responsible for Data Mining and Market Research through the internet, Building databases, and Proficient in secondary research.
• Act as one point of contact for all client queries from Pre-Sales to Post Sales till project delivery and involved in strategic planning for the generation of inbound/ outbound leads & targeting to produce max revenue growth.
• Maintain and expand the database of prospects within the assigned territory
• Interested Candidates skype me your CV @ sscool07

• Research and understand motivational factors in people
• Understand brand requirements, objectives, and audience demographics
• Create campaigns and experiences on Rippl using the available frameworks that are engaging and exciting (for example, an experience on Rippl is 'Submit a picture of yourself wearing red jeans, and win a badge from a brand)
• Generate insights for audiences around media, brands, consumers, and experiences

• Understand how products work and what makes people tick
• Are a creative problem solver, typically with outlandish ideas
• Know how to capture and engage people’s attention
• Have an unending appetite to learn, with an unquenchable drive to succeed
• Are aware and conversant with social media / trends etc.....
• Have great writing / content skills

The ideal candidate should be a proactive individual with strong communication skills and a team player.

Should have hands-on experience in the following:

• He or she should have experience of at least 3-5 years in Oracle PL/SQL development.
• Excellent in-depth knowledge in Cursors, Indexes, Stored Procedures, Functions, Packages,
• Triggers, Exception Handling.
• Excellent in-depth knowledge in Collections, Records, Bulk Collect, Views
• Knowledge of Dynamic SQL
• Exposure in Performance Tuning, Explain Plan
• Should have worked in SDLC environment
• Good communication skills
• Experience in working effectively within a team as well as an individual contributor

Qualification : 12^th completed, degree.

Job Types : Full-time, Fresher.

JOB DESCRIPTION:

 Build long-lasting client relationships and valuate customers needs.

 Meet personal and team sales targets.

 Attend meetings, sales events and trainings often.

 Report and provide feedback to management using financial statistical data.

 Manage your client database within your assigned area.

  More you work, more is your gain.