Cutshort logo
Whataportrait.com logo
Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)
Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)
Whataportrait.com's logo

Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

Nitin Kaku's profile picture
Posted by Nitin Kaku
0 - 7 yrs
₹1L - ₹4L / yr
Mumbai
Skills
Communication Skills
Project Management
Business Writing
We are looking to hire for Client Servicing Associate for our e-commerce business, who resides in Mumbai preferably western suburbs. This is an email / chat oriented profile (No calls involved) with office hours 10.30 am to 7 pm. This is a mix of Client-servicing, Operations and sales. Prior experience in these fields though preferred, is not mandatory. Freshers with excellent written english are welcome to apply. Job Description: - Develop and maintain existing client relationships in person via chat and email only - Professionally and effectively employ sales skills to achieve targeted sales - Effectively communicate with overseas clients to gain commitment to purchase - Identify, develop and maintain relations with potential clients to drive billed revenue for attaining set revenue targets - Liaise with vendors and contracted artists to accomplish projects assigned in timely manner - Ensure Quality control / proofing for every accomplished project before sending them over to customers for approval - Respond to customer inquiries via email in an efficient and effective manner - Must have knowledge of Sales management / tracking / monitoring / reporting / Inquiry Handling - Customer Feedback Collecting Reviews from customers Desired Candidate Profile / Skills: - Excellent written communication skills. - Should not make grammatical errors. - Great communication Skills - Customer orientation and Problem Solver - Strong organizational & time-management skills - Ability to do multi-tasking About Us WhataPortrait.com was created for and by art enthusiasts. Our team is comprised of a network of artists all over the world, in areas such as the U.S., India, Philippines, and China. All of our artists are professional and hand-picked for their ability to deliver world-leading quality straight to you. We specialize in transforming your favorite photos into masterpieces. Each and every artwork is 100% handmade and custom. You are guaranteed to receive high quality at a great price every time! Our Mission: "To bring art to everyone’s life and to keep the tradition of handmade art alive!"
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Whataportrait.com

Founded :
2010
Type :
Services
Size :
20-100
Stage :
Profitable

About

Whataportrait - We Convert your Photos into Canvas Paintings or Picture Portraits to make your memories forever. Photo Portraits are a great gift for your Loved ones.
Read more

Company video

Whataportrait.com's video section
Whataportrait.com's video section

Connect with the team

Profile picture
Nitin Kaku

Company social profiles

blogpinteresttwitterfacebook

Similar jobs

Expand My Business
Bengaluru (Bangalore), Mumbai
10 - 15 yrs
₹15L - ₹25L / yr
Sales management
Sales
Sales strategy
Negotiation
Team Management
+2 more
  • Roles & Responsibilities
  • Job Purpose:

  • To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.

  • Job Context & Major Challenges:

  • A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
  • The major challenges of the jobholder are:
  • Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
  • Consistency of the sales inspite of daily challenges
  • Consistency in delivery TC Experience daily
  • Inventory management
  • Rostering / people management / grievance
  • Accountabilities
  • Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
  • Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
  • Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
  • Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
  • Ensure every customer gets TC delight 100% adherence of experience delivered
  • Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
  • Performance chats on a monthly basis with individuals
  • 24 hours resolution for crew grievance /if escalation to close within 7 days
  • Take the initiative at the store level to improve the employee engagement
  • Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
  • Appraisals – Quarterly chats on performance as per KRA
  • Ensure there is development plan prepared for all store

People Management


Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff


HR Overview

  • Screening for New hires as per Evaluation matrix
  • Closure of timely recruitments
  • Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
  • Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution

Visual Merchandising

  • Implementation of the plan along with the VM champ
  • VM changes at the suitable times in the store
  • Replenishment of stocks on the floor
  • Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
  • Window Maintenance – Ensures standards are met – does a walk thru twice a day
  • Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
  • New GTM Window installations – timely done
  • Track sales from merchandise going to stylists

Standard Operating Procedures

  • Ensures that store opening/closing standards are followed properly,if gaps helps improve system
  • Drives Store PnL
  • Responsible for personnel planning, work hours, store / team holiday plan
  • Inventory management and planning for each product category • Drives Store CRM Managements
  • Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
  • Control mechanical maintenance of lights, air-system, electrical equipment

Accountabilities

  • Reports property damage, request needed repairs within company time frames
  • Conducts monthly meetings with different stakeholders
  • Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
  • Manages External Relations –Landlords / Mall team/ vendors

Cost Management

  • Schedule the expenditures for the month(petty cash management)
  • Follow the preventive maintenance schedule to reduce the costs
  • Maintain the safety, energy consumption, and expenses reports
  • Control costs incurred on the services provided by the vendors
  • Control cash deposits and submission of credit slips on a daily basis
  • Maintain records pertaining to customer discounts, schemes
  • DMS – Supervision of DMS entry weekly and sufficient funds for store to run

Achievement of sales targets

  • Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
  • Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
  • Analyze sales very 3 hours to better daily performance
  • SMS to be sent to the RM as required
  • Motivate store team to achieve daily targets
  • Understand Business on a MTD/WTD/FTDbasis and briefs coaches .

Shrinkage control

  • Ensure the global count is done accurately on a daily basis and reports sent to HO
  • Ensure that nobody from the staff indulges in pilferage and other activities
  • Co-ordinate with security guard & staff to keep a watchful eye on customers
  • Anticipate problems & preempt them by coming up with creative solutions
  • Constantly identifies areas of improvement, takes initiative to drive them

People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels


Competencies- Works with individuals to identify areas of development, works to improve them


Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts

Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning

Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.


Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals


Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued

Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues


Team Work- Builds strong teams that capitalize on differences in expertise, competencies

Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues


Read more
TK-Chain
Aruna Sree
Posted by Aruna Sree
Chennai, Hyderabad
4 - 15 yrs
₹5L - ₹30L / yr
SAS
SAS/BASE
SAS/MACROS
SAS/GRAPH
SAS/STAT
+3 more

Job Overview: We are seeking a dedicated Senior Statistical Programmer to join our dynamic team. You will be responsible for the development, quality control, and documentation of statistical (SAS) programming deliverables for clinical research studies.

 

Key Responsibilities:

1.      Lead and oversee the development of SAS programs for the management and statistical analysis of clinical trial data.

2.      Develop, test, and validate statistical tables, listings, and graphs (TLGs) in support of the statistical analysis plan.

3.      Support the generation and review of protocols, data management plans, study reports, and other regulatory documents.

4.      Provide input to the statistical analysis plan, table shells, data integration plans, and mock-ups.

5.      Ensure data quality by designing and validating key data checks and listings.

6.      Develop specifications for derived datasets and perform data transformation as necessary.

7.      Collaborate effectively with data management and biostatistics teams, clinicians, and other project stakeholders.

8.      Guide junior programmers and provide mentoring as needed.

9.      Keep abreast of new developments in SAS programming and clinical research, and act as a subject matter expert for the team.

Required Qualifications and Skills:

1.      Bachelor's or master’s degree in Statistics, Mathematics, Computer Science, or a related field.

2.      Minimum of 3 plus years of statistical programming experience in the pharmaceutical, biotech, or CRO industry.

3.      Excellent SAS programming skills and proficiency in SAS/Base, SAS/Macro, SAS/Graph, and SAS/STAT.

4.      Familiarity with CDISC SDTM and ADaM data standards.

5.      In-depth understanding of clinical trial data and extremely complex statistical methods.

6.      Excellent problem-solving skills and a proactive approach to identifying and resolving issues.

7.      Strong written and verbal communication skills, with the ability to translate complex data into understandable results.

8.      Proficiency in English, with excellent written and verbal communication skills.

9.      Prior experience leading teams or projects is highly desirable.

Preferred Skills:

1.      Experience in oncology, immunology, respiratory, infectious diseases, or neurosciences is a plus.

2.      Knowledge of other statistical software such as R or Python is a plus.

3.      Knowledge of regulatory guidelines (FDA/EMA/ICH) is preferred.

 


Read more
GLOBAL LANCERS
at GLOBAL LANCERS
1 video
1 recruiter
Sangeeta Patni
Posted by Sangeeta Patni
Jaipur
4 - 10 yrs
₹12L - ₹15L / yr
Presales
Lead Generation
Client Management
Documentation
Channel Sales
+1 more
Global Lancers is looking for a Senior & Experienced IT Sales Manager to lead our Sales team as we plan to reach new heights. If you are passionate about ownership and are driven by a feeling to grow a department in an exciting environment of a growth-stage engineering company, then this opportunity is for you.

Requirements:

Experience: 4-5+ years of proven work experience in sales of IT Services.

Skills: End-to-End Sales & Leadership
Location: Jaipur, Rajasthan
Salary: 12-18 LPA (Negotiable)

References are highly appreciated.
Read more
BlueLupin
BlueLupin
Agency job
via Hearken staffing solution by Priyanka Beniwal
Noida
3 - 5 yrs
₹4L - ₹10L / yr
skill iconReact.js
skill iconVue.js
skill iconHTML/CSS
skill iconBootstrap
skill iconExpress
+4 more
What we are looking for:
We are looking for a Senior Full-Stack Developer to join our team. You'll be part of the growing engineering team. You'll be primary responsible for front-end development using frameworks like React.js/Vue.js, but having backend-experience is a plus. If you are ready to make an immediate impact with a fun and talented team, we would love to hear from you.

Skills:

- Expertise on React.js or Vue.js
- Good understanding of CSS/Bootstrap Expertise on Express.js
- Familiarity with Git
- Experience on MySQL, MongoDB

Responsibilities:

- Demonstrated ability to develop, scale, and maintain SaaS applications end-to- end; everything from what the customer sees to the code on the server
- Maintain a driving force to write clean and concise code
Read more
Appyog Technologies
at Appyog Technologies
1 recruiter
Agency job
via Agile Hire by Siddhi .
Chennai
1 - 3 yrs
₹3L - ₹6L / yr
skill iconiOS App Development
skill iconObjective C
skill iconSwift
Xcode
Desired Skills
● 1+ years in developing applications on iOS.
● Experience working within consumer applications with a high amount of active
users.
● Strong foundation in computer science, data structures, algorithms and software
design.
● Worked directly with teams or team members in different time zones.
● Graduate in technical discipline (or equivalent working experience)
● Plus: Firebase, Good communication Skills
● Please attach Play store/ AppStore links of your apps with the application
Read more
Outsourced logistics and mobile device lifecycle solutions
Outsourced logistics and mobile device lifecycle solutions
Agency job
via KNR Management Consultants by Ginni Miglani
Chennai
4 - 14 yrs
₹5L - ₹25L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+4 more
Exp in IOT with Full Stack experience.

Bachelor’s degree in Computer Science, Electronics, or related field; Master’s degree or equivalent
experience desired
• Minimum 3 years software engineering experience
• Proficiency in one or more of the following programming languages (Python / Java / Scala / C / C++ /
Objective-C / Swift)
• Strong working knowledge of web application frameworks – node.js. Experience deploying and maintaining
cloud-based web applications (Azure preferred)
• Experience with data persistence and manipulation (sql, nosql, Splunk, etc.)
• Hands-on Test-Driven Development experience and able to author Unit, Integration and Functional Tests
• SOLID OO-skills. Must demonstrate strong familiarity of design patterns
• Shall be familiar with Agile Processes – Scrum or Kanba
Read more
Webkul
at Webkul
1 recruiter
Shivani Gupta
Posted by Shivani Gupta
Remote, Noida, Lucknow
1 - 6 yrs
₹3L - ₹9L / yr
skill iconPHP
MySQL
Core PHP
skill iconCodeIgniter
skill iconLaravel
+1 more

Job Description for PHP Developer :

  • Experience – 1- 6 yrs

  • Qualification- MCA /B. Tech, BE/BCA

  • Job Nature - Permanent

  • Skills - PHP, Java, C, C++, MYSQL, CSS, Jquery

  • Working days - 5

Description:

  • Should have hands-on experience in Web Development

  • Good understanding of PHP and Object-oriented programming paradigm.

  • Able to understand project requirement and handle project independently.

  • Strong learning capability.

  • Having a good knowledge of Jquery.

  • Framework experience would be beneficial.

  • Should be comfortable to work with the team.

  • Should be comfortable with work on any MVC based framework.

Skills required:

  • Able to understand project requirement and handle project independently.

  • Strong learning capability.

  • Contribute in all phases of the development.

  • Knowledge of PHP/CodeIgniter/Laravel/Magento/Symfony/Wordpress will be preferred.

  • Basic Knowledge of JavaScript, Web Services.

  • Sound knowledge of php,mysql,Jquery etc.

Perks & Benefits:

  • Employees Family Health Insurance, EPF & ESIC.

  • Employee Health Insurance.

  • Late-night meal facility.

  • Innumerable in house & outdoor party.

  • Cab facility available in late-night working.

  • Various compensations & bonuses.

  • No dress code

  • Festival Celebration

  • Employees B'day celebration.

  • Hobby club

  • Mini Gym

  • Cafeteria facility

  • Work from Home

Read more
VA FINANCIAL PRODUCTS DISTRIBUTION PVT LTD
Vadodara
5 - 12 yrs
₹3L - ₹6.5L / yr
Investment management
Insurance
Financial services
Financial planning
Sales
+3 more
1. To enhance the productivity and profitability of the business through a well defined sales process. 
2. To control the business effectively and efficiently and make it more institutionalized rather than individual driven.
3. Standardize the services for all eligible clients and service as per client's profile/category.
4. To project proper targets / business volumes and achieve the same.
5. To acquire business as per the company policies and work as per instructions of the management.



Read more
Biddano
at Biddano
2 recruiters
Priya Rani
Posted by Priya Rani
Pune
8 - 10 yrs
₹10L - ₹24L / yr
Product Management
product manager
Product Strategy
Agile/Scrum
skill iconFlutter
+5 more

Product Manager 


Responsibilities:


  • Manage agile product development process from product management point of view
  • Develop and implement product strategies consistent with company vision
  • Develop and maintain an understanding of the product, market, and competition
  • Develop product positioning and go to market strategy
  • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
  • Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features
  • Analyze potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems
  • Work with QA engineers to create test plans
  • Serve as an in-house expert for our products and become the go-to person for all functional issues
  • Keep abreast of the goings-on in the industry
  • Make creative recommendations to expand product base and vision
  • Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.



Skills Required:

  • In-depth knowledge of Agile methodology for product development
  • In-depth knowledge of  SCRUM & JEERA
  • Outstanding communication, presentation and leadership skills.
  • Excellent organizational and time management skills.
  • Sharp analytical and problem-solving skills.
  • Creative thinker with a vision.
  • Attention to details.
  • In depth knowledge of  following technologies:
    • Frontend:
      • Angular 2+, typescript. (Required)
    • Backend:
      • Django/DjangoREST, Python (Prefered) or NodeJs. 
      • Good experience of microservices. 
    • Mobile:
      • Flutter/Dart or other Core Android/IOs development. 
    • DevOps:
      • Good understanding of AWS which includes(All required):
        • Good expertise in Linux.
        • EC2 instance management.
        • Scalability (Horizontal or Vertical) which includes autoscaling.
        • Proper use of S3 for static file management. 
        • SNS or AWS email service.
        • AWS resource cost optimization. 
        • Proper knowledge of Load Balancers.
    • Other:
      • Bitbucket/GIT pipelines for automatic build and deploy.
      • JIRA.
      • Testing with professional test cases. 
  • Database: SQL and NoSQL.

Experience :


  • Minimum 4-7 years of  experience as a Product Manager 
  • Masters in Computer Science, Engineering or similar relevant field
Read more
Redpencil advertising LLP
baiju mm
Posted by baiju mm
Bengaluru (Bangalore)
0 - 2 yrs
₹1L - ₹4L / yr
Marketing
Market Research
Advertising
Job Description A business development professional has three primary responsibilities: Identifying new sales leads Pitching Advertising Services Maintaining fruitful relationships with existing customers Day-to-day duties include: Researching organisations and individuals to identify new leads and potential new markets Researching the needs of other companies and learning who makes decisions Contacting potential clients via email or phone to establish rapport and set up meetings Planning and overseeing new marketing initiatives Attending conferences, meetings, and industry events Preparing PowerPoint presentations Developing quotes and proposals Negotiating and renegotiating by phone, email, and in person Job Type: Full-time Salary: ₹15,000.00 to ₹20,000.00 /month
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos