Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

We are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The CS Associate will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the domestic market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 2+ years of full-time experience in Customer Success / Key Account
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with domestic customers and managing stakeholders across regions
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Experience in fast-paced startup environments preferred
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

Job Title: Business Development Associate / Sr.BDA🌟

Domain: EdTech Sales 💻

Location: Gurugram

Salary: ₹7LPA - ₹8.4LPA💰 : BDA

🌟 Role Overview:

We are looking for a dynamic Business Development Associate (BDA) to join our fast-growing team! 🚀 As a BDA, you will play a key role in driving our sales efforts by connecting with prospective students, understanding their career goals, and guiding them on how we can help them achieve success in the tech industry. 💡 You’ll be responsible for qualifying leads, nurturing relationships, and closing deals to meet and exceed sales targets. Your role will directly contribute to our mission of shaping the future of tech professionals in India! 🌍

🔑 Key Responsibilities:

• Client Engagement: Start conversations with potential students, understand their career aspirations, and offer personalized advice on how our programs can help them succeed in the tech industry. 🗣️
• Lead Qualification: Evaluate prospects' goals and align them with our offerings to ensure a strong fit. 🔍
• Follow-up & Nurturing: Regularly follow up with potential clients, maintain engagement, and highlight the unique value we can offer in their career journey. 💬
• Sales Achievement: Strive to meet and exceed individual and team sales targets through a proactive and results-driven approach. 🏅
• Product Knowledge: Stay updated on our program offerings and continuously improve your knowledge to provide expert guidance to prospective students. 📚

📋 Requirements:

• Experience: Fresher with an interest in sales or business development. 🎯
• Education: Bachelor’s degree in any stream. Preferred: B.Tech, MCA, BCA, MBA, M.Tech. 🎓

   Skills:

• Strong verbal and written communication skills in English. 📝
• Excellent customer engagement skills, focused on relationship-building. 🤝
• Passion for sales and achieving targets. 💪
• Ability to explain complex ideas in a simple, engaging manner. 💡
• Technical Knowledge: Basic understanding of LeadSquared (LSQ) CRM or other CRM tools is a plus. 📊

🌟 Preferred Skills:

• Prior experience in K12+ EdTech Sales or the education domain. 🏫
• Familiarity with tech products and services. 💻
• Experience handling sales with a ticket size of ₹50,000 or higher. 💸

🎁 Perks & Benefits:

• Competitive Salary: Best in the industry with performance-based incentives. 💰
• Health Insurance: Comprehensive coverage for employees. 🏥
• Cell Phone & Internet Reimbursement: Stay connected while working. 📱💻
• Life Insurance & Paid Sick Leave: For peace of mind and well-being. ❤️
• Provident Fund: Secure your future with savings for retirement. 📈
• Commission Pay: Earn additional commissions based on sales performance. 🎉

Bonus Structure:

Performance Bonus based on monthly targets. 📅

Quarterly & Yearly Bonuses for exceeding sales goals. 🎯

🕒 Work Schedule:

Working Days: Wednesday to Sunday (Fixed Monday & Tuesday off) 📅

Shift Timings: 12 PM - 9 PM ⏰

Work Type: Full-time, On-site 🏢

I'm Hiring for a Telesales Representative Profile

Location: Jaipur, Rajasthan

Experience: 6 Months- 2 years

JOB DESCRIPTION: Telesales Representative

Requirements:

- Excellent communication and interpersonal skills.

- Prior experience in telesales or a related field is preferred.

- Ability to understand and convey pharmaceutical product information.

- Proficiency in using telecommunication and CRM software.

- Strong persuasive skills and ability to handle rejection.

Benefits:

- Competitive salary up to ₹18,000 per month.

- Incentives and bonuses based on performance.

- Opportunity for career growth within the company.

- Comprehensive training and support.

What you’ll be doing at Novo:

● Systems thinking
● Creating best practices, templates, and automation for build, test, integration and
deployment pipelines on multiple projects
● Designing and developing tools for easily creating and managing dev/test infrastructure
and services in AWS cloud
● Providing expertise and guidance on CI/CD, Github, and other development tools via
containerization
● Monitoring and support systems in Dev, UAT and production environments
● Building mock services and production-like data sources for use in development and
testing
● Managing Github integrations, feature flag systems, code coverage tools, and other
development & monitoring tools tools
● Participating in support rotations to help troubleshoot to infrastructure issues

● Creating and working with containers, as well as using container orchestration tools
(Kubernetes / Docker)
● AWS: S3, EKS, EC2, RDS, Route53, VPC etc.
● Fair understanding of Linux
● Good knowledge of CI/CD : Jenkins / CircleCI / Github Actions
● Basic level of monitoring
● Support for Deployment along with various Web Servers and Linux environments , both
backend and frontend.

INNOPHASE is a rapidly growing communications semiconductor startup with headquarters located in San Diego, CA. It is an exciting time to join InnoPhase and work with a brilliant team of engineers to design innovative wireless products and solutions for IoT/5G.

InnoPhase Bangalore is looking for a Senior Design Verification (DV) Engineer to join a growing start up semiconductor development organization and to help drive excellence in our IOT/5G products.

Responsibilities:

• Follow and help define the team's design verification methodology.
• Write bus functional models that drive and monitor stimulus.
• Plans and implements block and integration level scoreboards and checkers to verify functional behavior.
• Experience constructing chip-level System Verilog and UVM test bench environments, writing System Verilog Assertions (SVAs), with embedded software design and test.
• Develop RAL test plan at SOC/IP level and its implementation.
• Write and analyze functional coverage, providing input to block-level milestones.
• Triage regression failures and identify logic bugs, while driving bug closure.
• Debug test cases and report verification results to achieve the expected code/functional coverage goal. Utilize constrained random verification, functional coverage, code coverage and assertions to achieve goals.

Knowledge and Skills Required:

• Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, Computer Science or equivalent.
• 5+ years of experience in VLSI design or verification
• Excellent collaboration, teamwork and communication skills
• Significant experience in reviewing and modifying IP block verification plans, a real plus if created such plans in collaboration with design engineering.
• Track record of completing IP block verification to acceptable coverage metrics.
• Excellent debugging skills, with experience debugging RTL in the block and/or chip-level environments.
• Working knowledge of OVM or UVM methodologies.
• Good analytical and problem-solving skills.
• Proficient knowledge of programming and scripting, hardware description language, electronic design automation (EDA), and/or FPGA tools.

• Conducting market research to identify selling possibilities and evaluating customer needs
• Setting up meetings with potential clients and listening to their wishes and concerns
• Preparing and delivering appropriate presentations on products and services
• Creating frequent reviews and reports with sales and financial data
• Participating on behalf of the company in exhibitions or conferences
• Negotiating/ closing deals and handling complaints or objections
• Collaborating with team members to achieve better results
• Gathering feedback from customers or prospects and sharing it with internal teams

Desired Candidate Profile

• Experience in Edtech sales
• Proven experience as a Sales Manager or relevant role
• Proficiency in English, fluency with communication be it verbal & written
• Excellent knowledge of MS Office
• Hands-on experience with ERP solutions is a plus
• Thorough understanding of marketing and negotiating techniques
• Passion for sales
• A results-driven approach
• Aptitude in delivering attractive presentations

Roles and Responsibilities:

• Establish viable opportunities.
• Generate new leads using cold calling, email marketing, social media, and other relevant marketing channels.
• Score the viability of an interested lead for the sales team.
• Classify hot, warm, and cold leads based on their need, budget, and decision-making capabilities. Accordingly, take the necessary steps to convert hot leads and nurture warm and cold leads.
• Organise and keep the lead status updated in the CRM software.
• Proficient in Lead generation through email, outreach platforms and data search tool like LikedIn; Sales Navigator
• Follow company decorum at all times when representing the organisation.

Desired Candidate Profile:

• A graduate in any stream (10+2+3 regular education)
• 3-5 years of experience in lead generation and prospecting
• Effective communication skills 

• Proficiency with CRM software

• Customer-focused and adaptable to different personality types
• Have the ability to multitask, set priorities and manage time effectively
• In-bound & Out-bound lead generation experience
• data building and data mining using search tools
• Excellent client servicing skills
• Top-notch verbal and written communication skills

Location : Noida/ Delhi
Notice Period : Immediate

As a Director Engineering, your role & responsibility will include the following.  

• Define the product roadmap and delivery planning. 
• Provides technical leadership in design, delivery, and support of product software and platforms. 
• Participate in driving technical architectural decisions for the product.  
• Prioritization of the features and deliverable artifacts 
• Augmentation of the product development staff.  
• Mentor managers to implement best practices to motivate and organize their  teams. 
• Prepare schedules, report status as well as make hiring decisions. 
• Ensure to provide proven ability to evaluate and improve software development  best practices. 
• Provide DevOps and other processes to assure consistency, quality and  timeliness. 
• Participate in interviewing as well as hiring final decisions. 
• Guide and provide input to all strategic as well as technical planning for entire  products. 
• Monitor and provide input for evaluation and prioritize change requests.
• Create and monitor the set of policies that establish standard development  languages, tools, and methodology; documentation practices; and examination  procedures for developed systems to ensure alignment with overall architecture.' 
• Participate in project scope, schedule, and cost reviews. 
• Understand and socialize product capabilities and limitations. 
• Identify and implement ways to improve and promote quality and demonstrate  accuracy and thoroughness. 
• Establish working relationships with external technology vendors. 
• Integrate customer requirements through the engineering effort for championing  next generation products. 
• Quickly gain an understanding of the company's technology and markets,  establish yourself as a credible leader. 
• Release scheduling. 
• Keeps abreast of new technologies and has demonstrated knowledge and  experience in various technologies. 
• Manage 3rd party consulting partners/vendors implementing products. 
• Prepare and submit weekly project status reports; prepare monthly reports  outlining team assignments and/or changes, project status changes, and  forecasts project timelines.
• Provide leadership to individuals or team(s) through coaching, feedback,  development goals, and performance management. 

• Prioritize employee career development to grow the internal pipeline of leadership  talent. 
• Prioritize, assign, and manage department activities and projects in accordance  with the department's goals and objectives. Adjust hours of work, priorities, and  staff assignments to ensure efficient operation, based on workload. 

Qualification & Experience  

• Master’s or bachelor’s degree in Computer Science, Business Information  Systems or related field or equivalent work experience required. 
• Relevant certifications also preferred among other indications of someone who  values continuing education. 
• 15+ years’ experience "living" with various operating systems, development tools  and development methodologies including Java, data structures, Scala, Python,  NodeJS 
• 8+ years of individual contributor software development experience.
• 6+ years management experience in a fast-growing product software  environment with proven ability to lead and engage development, QA and  implementation teams working on multiple projects. 
• Idea generation and creativity in this position are a must, as are the ability to  work with deadlines, manage and complete projects on time and within budget. 
• Proven ability to establish and drive processes and procedures with quantifiable  metrics to measure the success and effectiveness of the development  organization. 
• Proven history of delivering on deadlines/releases without compromising quality. 
• Mastery of engineering concepts and core technologies: development models,  programming languages, databases, testing, and documentation. 
• Development experience with compilers, web Services, database engines and  related technologies. 
• Experience with Agile software development and SCRUM methodologies. 
• Proven track record of delivering high quality software products. 
• A solid engineering foundation indicated by a demonstrated understanding of  
• product design, life cycle, software development practices, and support services.  Understanding of standard engineering processes and software development  methodologies. 
• Experience coordinating the work and competences of software staff within  functional project groups. 
• Ability to work cross functionally and as a team with other executive committee  members. 
• Strong verbal and written communication skills. 
• Communicate effectively with different business units about technology and  processes using lay terms and descriptions.  
•  
• Experience Preferred: 
• Experience building horizontally scalable solutions leveraging containers,  microservices, Big Data technologies among other related technologies. 
• Experience working with graphical user experience and user interface design. 
• Experience working with object-oriented software development, web services,  web development or other similar technical products. 
• Experience with database engines, languages, and compilers  
• Experience with user acceptance testing, regression testing and integration  testing. 
• Experience working on open-source software projects for Apache and other great  open-source software organizations. 
• Demonstrable experience training and leading teams as a great people leader.
•