Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

Urgently required Head - Products/Solutions Officer Mumbai for India’s largest micro retail solutions provider.

Mandatory:

BE/BTech with MBA from institutes of repute/ Tier 1 school/Tier 2 School

BE OR B.tech is compulsory

experience in web/ mobile apps

exp in payment gateway

iot and it infrastructure

Agile/Scrum Software Development methodologies.

Experience: 10-15 yrs

Location: Mumbai( WFO)

Responsibilities:

▪ Will be the Chief of Staff to the CEO - managing products & solutions, overseeing Buying & Merchandising (products and categories) & Marketing departments.
▪ Will be the products/solutions custodian of the organization with the CEO. Ability to contribute/align/build on the CEO’s solution(s) vision. Understands interplay between products, service, solution, business case and operationalization for Hardware and software both.
▪ Lives and breathes solutions: existing and potential, identifies both unserved and underserved needs. Constantly tracks markets and internal clients and consumers to make best in class solutions available ahead of time
▪ Regular stakeholder interactions: Head strategic initiatives for Micro Retail and business case, Buying & Merchandising for range and partners. Digital, Sales and Operations for dip sticks, business potential and operationalization
▪ Solution development and Solution management: Experience within project management, software & hardware development lifecycle, process and solutions design
▪ Builds Go-To-Market with Sales, Operations and Marketing
▪ Co owns P&L with Sales and Operations. Tracks products/solutions performance regularly to ensure plans/tweaks in time
▪ Work with cross functional teams for development of products, solutions and project management
▪ Govern and continuously improve the products/solutions based on implementation road map
▪ Problem solving, consumer centricity, spotting opportunities, solving problems, reducing friction
▪ Steer the technical direction for product and solution security mechanisms Requirements
Qualification

Type, Location

Chennai, Tamil Nadu, India

Desired Experience

1+ years

Job Description

● Understanding of how to build performant, decoupled, testable, and maintainable code

● Sharing knowledge with teammates, and working collaboratively when you need help

● Advocate for improvements to product quality, security, and performance

● Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review

Qualification:

● 1+ years of experience preferably in a tech startup

● Strong foundation in server-side programming languages like Angular, AWS and DevOps

● Experience with containerization (Docker etc.) and cloud technologies

● Experience with automation and building CI/CD pipelines

● Demonstrated capacity to clearly and concisely communicate complex

technical, architectural, and/or organizational problems and propose thorough

solutions

● Experience with performance and optimization problems and a demonstrated

ability to both diagnose and prevent these problems

● Comfort working in a highly agile, iterative software development process

Position: Windows SRE

Responsibilities:

• Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing

Requirements:

• Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
• Windows server expertise
• Familiar with WAN/LAN technologies
• Understanding of the OSI model
• Virtualization - MS Hyper-V, VMware, vSan
• Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
• MS IIS administration and configuration
• MS Active Directory
• MS Storage Space
• DNS and DHCP
• SSL certificates and PKI
• Familiar with the ITIL framework
• Strong PowerShell experience
• Information Security experience a plus Other Qualifications
• Excellent attention to detail

Experience: 8-10 years

Job Description

• Minimum 3+ yrs of Experience in DevOps with AWS Platform

• Strong AWS knowledge and experience

• Experience in using CI/CD automation tools (Git, Jenkins, Configuration deployment tools ( Puppet/Chef/Ansible)

• Experience with IAC tools Terraform

• Excellent experience in operating a container orchestration cluster (Kubernetes, Docker)

• Significant experience with Linux operating system environments

• Experience with infrastructure scripting solutions such as Python/Shell scripting

• Must have experience in designing Infrastructure automation framework.

• Good experience in any of the Setting up Monitoring tools and Dashboards ( Grafana/kafka)

• Excellent problem-solving, Log Analysis and troubleshooting skills

• Experience in setting up centralized logging for system (EKS, EC2) and application

• Process-oriented with great documentation skills

• Ability to work effectively within a team and with minimal supervision

We are looking for a seasoned Recruiter to support our staffing division. The right candidate must be able to successfully manage, prioritize and close searches against a timeline and have experience setting benchmarks, metrics, and understand how to prioritize to hit all client SLAs. They thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done.  

Responsibilities

• Manage the full-cycle recruitment process -sourcing, interviewing & closing candidates
• Conduct phone interviews to screen and qualify candidates in a timely manner while always providing a positive candidate experience
• Help to maintain various recruitment tracking reports, and enhance existing reports where applicable
• Successful track-record of delivering on aggressive hiring goals and managing a high requisition count with multiple clients
• Proven experience and knowledge of sourcing and attracting top tier passive talent
• A drive to excel in a fast-paced, autonomous environment.

 Experience Required

•        1+ years of relevant recruiting experience 
• Experience in hiring technical profiles on a permanent / C2H basis
• Self-starter who can operate effectively in a fast-paced environment and navigate ambiguity independently
• Strong attention to detail and the ability to prioritize competing demands
• Strong problem-solving, data analytics, and reporting skills
• Excellent communication (both written and verbal, listening and questioning skills), organization and interpersonal skill, ability to work with diverse personalities

What does this role hold for you…??

• Responsibility for the entire process of lead management, sales and business development for the region.
• Driving scale and growth through proper sales planning and precise execution.
• Data management to ensure 100% coverage in assigned territory and tracking other key parameters.
• Client acquisition campaigns and lead generation to build as a flagship brand for Property Services in the respective region.
• Responsibility service delivery ensuring client retention and reference.
• Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives.
• Responsibility for achieving targets in the designated areas.
• Developing and maintaining of database regular reporting &follow-ups.
• B2B Frontline Sales.
• Mapping of new projects and new builders in designated territories, acquisition of new projects and new builders to ensure coverage across designated territory.
• Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.
• Achieving revenue and coverage targets.
•  

Apply if you have…

• Post-graduation degree with 3 to 5 yrs of experience in B2B/Channel sales responsibility.
• Have worked in a real estate business.
• An outgoing and likable personality
• Confidence and authoritative speaking
• Strong presentation skills & confidence in your own abilities
• A high degree of self-motivation
• A passion for selling, Personal ambition, Resilience and persistence
• Ability to communicate with people at all levels & strong negotiation skills
• Ability to work own your own initiative and as part of a team
• Strong execution skills
• Knowledge of MS office (word and excel) and know how to use Internet.