Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

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- Roles & Responsibilities
- Job Purpose:
- To manage the store operations of the respective store efficiently and run it as a successful unit through effective stock management, visual merchandising and achieve the desired sales targets while ensuring the customer service of highest standards.
- Job Context & Major Challenges:
- A store manager has to manage the storel operations, and at the same time achieve the sales target within a stipulated budget allocated for the store. The store manager has to manage the relationship with the visual merchandising team, projects ,HR ,buying team to ensure that the upkeep training, recruitment, the maintenance of the store are proper, and has to report to the regional manager .
- The major challenges of the jobholder are:
- Lack of responsibility shown by the CCAs after few months of recruitment, low discipline levels • Screening of right candidate for accurate hiring
- Consistency of the sales inspite of daily challenges
- Consistency in delivery TC Experience daily
- Inventory management
- Rostering / people management / grievance
- Accountabilities
- Establish rapport with potential and actual customers on a daily basis • Ensure clean and safe environment for the customer
- Ensures Daily capture of customer information & Bill linking – identify gaps and suggest improvement
- Looks into pattern of information and draw inference on customer types /likings/trends /quality of information captured
- Thank you cards / Calls – process adhered to ( Tracking and ensuring business results and quality call outs
- Ensure every customer gets TC delight 100% adherence of experience delivered
- Ensure that customers become repeat customers once they enter the store.Personally develop relations with top 50 customers of the store • Track customer sales closely across segments /types on a weekly basis • Supervise customer needs and looks at new ideas to delight.
- Performance chats on a monthly basis with individuals
- 24 hours resolution for crew grievance /if escalation to close within 7 days
- Take the initiative at the store level to improve the employee engagement
- Ensure Development plan for Coache’s and their teams is managed well on a quarterly basis..
- Appraisals – Quarterly chats on performance as per KRA
- Ensure there is development plan prepared for all store
People Management
Motivate the staff during the morning briefing about daily sales targets • Rostering , Schedule shifts and ensure punctuality of staff
HR Overview
- Screening for New hires as per Evaluation matrix
- Closure of timely recruitments
- Monthly StoreTraining Calendar adhered to , and gaps are filled on a monthly basis
- Weekly Audits and check on understanding on new joinee training • Ensure 100% adherence that every customer get TC Delight - manages evaluations and trainings for the team - issues with customers sorted within 24 hours - Observes coaches and ASM and take inputs for their Teams - Training needs identified and discussed with L&D for resolution
Visual Merchandising
- Implementation of the plan along with the VM champ
- VM changes at the suitable times in the store
- Replenishment of stocks on the floor
- Ensure VM Guidelines are met before store opening and during the day • Ensures daily actions are taken on VM opening checklist
- Window Maintenance – Ensures standards are met – does a walk thru twice a day
- Gives feedback on sections before pictures are taken and sent to HO • Display change – ensures activity done and time lines adhered to • Fixture maintainace –ensures problems are timely fixed.
- New GTM Window installations – timely done
- Track sales from merchandise going to stylists
Standard Operating Procedures
- Ensures that store opening/closing standards are followed properly,if gaps helps improve system
- Drives Store PnL
- Responsible for personnel planning, work hours, store / team holiday plan
- Inventory management and planning for each product category • Drives Store CRM Managements
- Ensure Timely closure on MIS / Reports Etc Ensure that the housekeeping staff follows the checklist properly
- Control mechanical maintenance of lights, air-system, electrical equipment
Accountabilities
- Reports property damage, request needed repairs within company time frames
- Conducts monthly meetings with different stakeholders
- Ensure proper installation of signage display façade properly cleaned • Daily Counts – Supervision of accuracy and timely reports sent. • Inward /Outward – Resigters maintained ,weekly supervision on dispatch / signs off on compliance
- Manages External Relations –Landlords / Mall team/ vendors
Cost Management
- Schedule the expenditures for the month(petty cash management)
- Follow the preventive maintenance schedule to reduce the costs
- Maintain the safety, energy consumption, and expenses reports
- Control costs incurred on the services provided by the vendors
- Control cash deposits and submission of credit slips on a daily basis
- Maintain records pertaining to customer discounts, schemes
- DMS – Supervision of DMS entry weekly and sufficient funds for store to run
Achievement of sales targets
- Explain & drive the sales targets to Managers on a daily basis • Coordinates with RM on Monthly Targets
- Contribute to the team efforts for accomplishing desired results by setting objectives and directions for KPI’s ,category revenue, competiton analysis,market trends
- Analyze sales very 3 hours to better daily performance
- SMS to be sent to the RM as required
- Motivate store team to achieve daily targets
- Understand Business on a MTD/WTD/FTDbasis and briefs coaches .
Shrinkage control
- Ensure the global count is done accurately on a daily basis and reports sent to HO
- Ensure that nobody from the staff indulges in pilferage and other activities
- Co-ordinate with security guard & staff to keep a watchful eye on customers
- Anticipate problems & preempt them by coming up with creative solutions
- Constantly identifies areas of improvement, takes initiative to drive them
People Management- Demonstrates ability to holistically monitor various HR analytics like workforce planning, staffing levels, engagement scores, salary costs, attrition levels
Competencies- Works with individuals to identify areas of development, works to improve them
Work Standards- Sets standards for excellence to achieve a high level of quality • Accepts responsibility of outcomes of one’s work; admits mistakes and refocuses efforts
Provides encouragement and support to others in accepting responsibility; does not accept others’ denial responsibility without questioning
Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals.
Gets Results- Raises the bar and repeatedly encourages the team to continually improve. Allocates appropriate resources to get the work done • Provides clear, thorough & timely feedback on work performance to individuals
Customer Relations- Works to educate the customers so that they are fully aware of products Establishes good interpersonal relationships by helping people feel valued
Handles upset customers by hearing the customer, empathizing, apologizing, and taking personal responsibility for resolving customer problems/issues
Team Work- Builds strong teams that capitalize on differences in expertise, competencies
Champions collaborative team working across departments/ functions • Proactively works with colleagues to develop solutions to their issues
Job Overview: We are seeking a dedicated Senior Statistical Programmer to join our dynamic team. You will be responsible for the development, quality control, and documentation of statistical (SAS) programming deliverables for clinical research studies.
Key Responsibilities:
1. Lead and oversee the development of SAS programs for the management and statistical analysis of clinical trial data.
2. Develop, test, and validate statistical tables, listings, and graphs (TLGs) in support of the statistical analysis plan.
3. Support the generation and review of protocols, data management plans, study reports, and other regulatory documents.
4. Provide input to the statistical analysis plan, table shells, data integration plans, and mock-ups.
5. Ensure data quality by designing and validating key data checks and listings.
6. Develop specifications for derived datasets and perform data transformation as necessary.
7. Collaborate effectively with data management and biostatistics teams, clinicians, and other project stakeholders.
8. Guide junior programmers and provide mentoring as needed.
9. Keep abreast of new developments in SAS programming and clinical research, and act as a subject matter expert for the team.
Required Qualifications and Skills:
1. Bachelor's or master’s degree in Statistics, Mathematics, Computer Science, or a related field.
2. Minimum of 3 plus years of statistical programming experience in the pharmaceutical, biotech, or CRO industry.
3. Excellent SAS programming skills and proficiency in SAS/Base, SAS/Macro, SAS/Graph, and SAS/STAT.
4. Familiarity with CDISC SDTM and ADaM data standards.
5. In-depth understanding of clinical trial data and extremely complex statistical methods.
6. Excellent problem-solving skills and a proactive approach to identifying and resolving issues.
7. Strong written and verbal communication skills, with the ability to translate complex data into understandable results.
8. Proficiency in English, with excellent written and verbal communication skills.
9. Prior experience leading teams or projects is highly desirable.
Preferred Skills:
1. Experience in oncology, immunology, respiratory, infectious diseases, or neurosciences is a plus.
2. Knowledge of other statistical software such as R or Python is a plus.
3. Knowledge of regulatory guidelines (FDA/EMA/ICH) is preferred.
Requirements:
Experience: 4-5+ years of proven work experience in sales of IT Services.
Skills: End-to-End Sales & Leadership
Location: Jaipur, Rajasthan
Salary: 12-18 LPA (Negotiable)
References are highly appreciated.

We are looking for a Senior Full-Stack Developer to join our team. You'll be part of the growing engineering team. You'll be primary responsible for front-end development using frameworks like React.js/Vue.js, but having backend-experience is a plus. If you are ready to make an immediate impact with a fun and talented team, we would love to hear from you.
Skills:
- Expertise on React.js or Vue.js
- Good understanding of CSS/Bootstrap Expertise on Express.js
- Familiarity with Git
- Experience on MySQL, MongoDB
Responsibilities:
- Demonstrated ability to develop, scale, and maintain SaaS applications end-to- end; everything from what the customer sees to the code on the server
- Maintain a driving force to write clean and concise code


● 1+ years in developing applications on iOS.
● Experience working within consumer applications with a high amount of active
users.
● Strong foundation in computer science, data structures, algorithms and software
design.
● Worked directly with teams or team members in different time zones.
● Graduate in technical discipline (or equivalent working experience)
● Plus: Firebase, Good communication Skills
● Please attach Play store/ AppStore links of your apps with the application



Bachelor’s degree in Computer Science, Electronics, or related field; Master’s degree or equivalent
experience desired
• Minimum 3 years software engineering experience
• Proficiency in one or more of the following programming languages (Python / Java / Scala / C / C++ /
Objective-C / Swift)
• Strong working knowledge of web application frameworks – node.js. Experience deploying and maintaining
cloud-based web applications (Azure preferred)
• Experience with data persistence and manipulation (sql, nosql, Splunk, etc.)
• Hands-on Test-Driven Development experience and able to author Unit, Integration and Functional Tests
• SOLID OO-skills. Must demonstrate strong familiarity of design patterns
• Shall be familiar with Agile Processes – Scrum or Kanba


Job Description for PHP Developer :
-
Experience – 1- 6 yrs
-
Qualification- MCA /B. Tech, BE/BCA
-
Job Nature - Permanent
-
Skills - PHP, Java, C, C++, MYSQL, CSS, Jquery
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Working days - 5
Description:
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Should have hands-on experience in Web Development
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Good understanding of PHP and Object-oriented programming paradigm.
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Able to understand project requirement and handle project independently.
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Strong learning capability.
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Having a good knowledge of Jquery.
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Framework experience would be beneficial.
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Should be comfortable to work with the team.
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Should be comfortable with work on any MVC based framework.
Skills required:
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Able to understand project requirement and handle project independently.
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Strong learning capability.
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Contribute in all phases of the development.
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Knowledge of PHP/CodeIgniter/Laravel/Magento/Symfony/Wordpress will be preferred.
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Basic Knowledge of JavaScript, Web Services.
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Sound knowledge of php,mysql,Jquery etc.
Perks & Benefits:
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Employees Family Health Insurance, EPF & ESIC.
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Employee Health Insurance.
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Late-night meal facility.
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Innumerable in house & outdoor party.
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Cab facility available in late-night working.
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Various compensations & bonuses.
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No dress code
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Festival Celebration
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Employees B'day celebration.
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Hobby club
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Mini Gym
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Cafeteria facility
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Work from Home
Product Manager
Responsibilities:
- Manage agile product development process from product management point of view
- Develop and implement product strategies consistent with company vision
- Develop and maintain an understanding of the product, market, and competition
- Develop product positioning and go to market strategy
- Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and products
- Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features
- Analyze potential partner relationships for the product and lead the effort to integrate our applications with other leading industry systems
- Work with QA engineers to create test plans
- Serve as an in-house expert for our products and become the go-to person for all functional issues
- Keep abreast of the goings-on in the industry
- Make creative recommendations to expand product base and vision
- Manage all lifecycle stages for a product from ideation through sunset, with responsibility for ensuring that deliverables are understood and releases are delivered on time.
Skills Required:
- In-depth knowledge of Agile methodology for product development
- In-depth knowledge of SCRUM & JEERA
- Outstanding communication, presentation and leadership skills.
- Excellent organizational and time management skills.
- Sharp analytical and problem-solving skills.
- Creative thinker with a vision.
- Attention to details.
- In depth knowledge of following technologies:
- Frontend:
- Angular 2+, typescript. (Required)
- Backend:
- Django/DjangoREST, Python (Prefered) or NodeJs.
- Good experience of microservices.
- Mobile:
- Flutter/Dart or other Core Android/IOs development.
- DevOps:
- Good understanding of AWS which includes(All required):
- Good expertise in Linux.
- EC2 instance management.
- Scalability (Horizontal or Vertical) which includes autoscaling.
- Proper use of S3 for static file management.
- SNS or AWS email service.
- AWS resource cost optimization.
- Proper knowledge of Load Balancers.
- Other:
- Bitbucket/GIT pipelines for automatic build and deploy.
- JIRA.
- Testing with professional test cases.
- Database: SQL and NoSQL.
Experience :
- Minimum 4-7 years of experience as a Product Manager
- Masters in Computer Science, Engineering or similar relevant field

