Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

About IntraIntel.ai

At IntraIntel.ai, we are building a next-generation, multi-tenant AI platform that enables organizations across industries—healthcare, clinical research, manufacturing, and textiles—to harness the power of intelligent automation and Generative AI. Our platform seamlessly integrates AI agents, RAG pipelines, and LLM-based workflows into a unified, scalable, and secure ecosystem hosted on Google Cloud Platform (GCP).

We are looking for a Full Stack Developer with deep experience in AI-integrated applications, cloud-native architecture, and end-to-end platform development—someone passionate about building intelligent systems that push the boundaries of innovation.

Key Responsibilities

1. Full Stack Development

• Design, build, and maintain full-stack applications with Node.js, Express.js, and modern frontend frameworks such as React.js / Angular.
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• Implement RESTful APIs, GraphQL endpoints, and real-time communication features supporting multi-tenant AI workloads.
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• Optimize backend logic for scalability, modularity, and high availability on GCP.
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• Integrate AI-driven features (RAG, chatbots, data pipelines) into user-facing experiences.

2. AI Integration & Agentic Architecture

• Work alongside AI engineers and architects to integrate LLMs, RAG pipelines, and AI agents (using frameworks like LangChain, CrewAI, or LlamaIndex) into the product stack.
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• Develop APIs and connectors for prompt orchestration, vector storage (FAISS, Chroma, Pinecone), and model inference workflows.
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• Implement context-aware AI features with secure data access boundaries and performance optimization.

3. Cloud Infrastructure & CI/CD

• Deploy, manage, and optimize applications on Google Cloud Platform (GCP) using services such as Cloud Run, GKE, BigQuery, Cloud Storage, IAM, and Pub/Sub.
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• Set up and maintain CI/CD pipelines using GitHub Actions, Cloud Build, or Terraform for automated testing, integration, and deployment.
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• Manage infrastructure as code (IaC), automate containerized builds, and optimize deployment strategies for multi-environment scalability.
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4. UI/UX Collaboration

• Collaborate with product and design teams to transform mockups into seamless user experiences using Figma and front-end frameworks.
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• Contribute to UX optimization, ensuring that AI-driven features are intuitive, responsive, and visually engaging.
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• Work with designers to ensure front-end consistency across multi-tenant environments.
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5. Performance, Security & Monitoring

• Ensure data privacy, scalability, and compliance through role-based access control (RBAC), encryption, and secure API practices.
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• Monitor system performance using Cloud Monitoring / OpenTelemetry, ensuring uptime and reliability.
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• Participate in architectural discussions to enhance system observability and security posture.
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Required Skills & Qualifications

Technical Proficiency

• Backend: Node.js, Express.js, Python (for AI integration), REST/GraphQL APIs
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• Frontend: React.js / Angular / Vue.js, HTML5, CSS3, TypeScript, Next.js
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• Database: PostgreSQL, MongoDB, Firestore, Redis
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• Cloud: Google Cloud Platform (GCP) – Cloud Run, IAM, GKE, BigQuery, Cloud Storage
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• AI Integration: LLM APIs (OpenAI, Gemini, Claude), LangChain, RAG, vector databases (FAISS, Pinecone, Chroma)
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• DevOps: Docker, Kubernetes, Terraform, Cloud Build, GitHub Actions
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• Version Control: Git, Bitbucket
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• UI/UX Collaboration: Figma, Material UI, responsive design principles
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Experience & Attributes

• 5+ years of experience in full-stack development, preferably on AI or SaaS platforms.
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• Strong understanding of multi-tenant architectures and modular design principles.
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• Proven experience in CI/CD pipeline automation and infrastructure management.
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• Experience in integrating AI services, chatbots, or intelligent recommendation systems.
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• Strong problem-solving skills and ability to collaborate in a fast-paced, cross-functional environment.
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• Excellent communication skills and documentation habits.
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Preferred Qualifications

• Prior experience working with AI-driven SaaS or agentic AI platforms.
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• Familiarity with PromptOps / MLOps practices and versioning workflows for LLMs.
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• Experience in data governance and security compliance (HIPAA, GDPR, or SOC2).
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• Cloud certifications (GCP Professional Cloud Developer / Architect) are a plus.
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Why Join IntraIntel.ai

• Work on cutting-edge AI agentic architectures with real-world enterprise impact.
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• Join a fast-growing, innovation-driven team shaping the future of AI platforms.
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• Build products at scale across diverse industries with a unified mission.
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• Collaborative and flexible environment encouraging ownership and creativity.
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Responsibilities: 

Plan and implement new designs 

Optimise existing user interface designs 

Test for intuitively and experience. 

Understand the business problems and work closely with the UX team and take lead in converting wireframes into intuitive visual design experiences. 

Working closely with product, business and design teams to improve the overall user experience. 

Testing UIs and user flows after development. 

Present and defend your design decisions. All your design decisions should be based on the overall design roadmap as well as your own design thinking and fundamental principles (i.e. color theory, visual weight, etc.) 

Continually keep yourself and your design team updated with the latest changes in your industry's standards. 

• Design, develop and manage multiple secure and reliable web applications that process and manage transactions.
• Collaborate with UI/UX and Research teams to further improve current systems.
• Adapt technical trends in web applications to support product quality.
• Manage product compatibility across devices.
• Create peer learnings for team members and build context for new team mates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• At least 1 year of experience working in frontend for desktop and mobile web.
• Hands-on experience with HTML, CSS, and JavaScript plus experience with a modern framework (ReactJS is preferred).
• Well-versed in other non-vanilla languages (ex. TypeScript)
• Understanding of GraphQL APIs.
• Possess a deep understanding of basic security aspects on the frontend and how to mitigate them
• Deep understanding of web technologies in various mobile systems
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience working with cybersecurity and compliance

• Contacting prospective clients / existing customers to inform them about the product using scripts

• Accurately record details of communication with customers 

• Developing and sustaining solid relationships with customers to encourage repeat business

• Answer questions about product features 

• Using sales scripts drive sales and respond to customer rejections

• Developing in-depth knowledge of products and services offered by us to make suitable recommendations based on customers' needs and preferences.

• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

• Go the ‘extra mile’ to meet customer expectations and perform diligently

*Must have experience in actionscript 3 for atleast 1 or 3 years

* Should possess good knowledge in OOPS concepts.

* Experience in starling framework is a plus and will be given priority.

* Basic knowledge of HTML , Javascript will be a added advantage.

* Able to handle projects induvidually and also as a team.

* Should have worked in real time projects.

* Should involve in team building activities.