Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

CoinFantasy is looking for an experienced Senior AI Architect to lead both the decentralised protocol development and the design of AI-driven applications on this network. As a visionary in AI and distributed computing, you will play a central role in shaping the protocol’s technical direction, enabling efficient task distribution, and scaling AI use cases across a heterogeneous, decentralised infrastructure.

Job Responsibilities

• Architect and oversee the protocol’s development, focusing on dynamic node orchestration, layer-wise model sharding, and secure, P2P network communication.
• Drive the end-to-end creation of AI applications, ensuring they are optimised for decentralised deployment and include use cases with autonomous agent workflows.
• Architect AI systems capable of running on decentralised networks, ensuring they balance speed, scalability, and resource usage.
• Design data pipelines and governance strategies for securely handling large-scale, decentralised datasets.
• Implement and refine strategies for swarm intelligence-based task distribution and resource allocation across nodes. Identify and incorporate trends in decentralised AI, such as federated learning and swarm intelligence, relevant to various industry applications.
• Lead cross-functional teams in delivering full-precision computing and building a secure, robust decentralised network.
• Represent the organisation’s technical direction, serving as the face of the company at industry events and client meetings.

Requirements

• Bachelor’s/Master’s/Ph.D. in Computer Science, AI, or related field.
• 12+ years of experience in AI/ML, with a track record of building distributed systems and AI solutions at scale.
• Strong proficiency in Python, Golang, and machine learning frameworks (e.g., TensorFlow, PyTorch).
• Expertise in decentralised architecture, P2P networking, and heterogeneous computing environments.
• Excellent leadership skills, with experience in cross-functional team management and strategic decision-making.
• Strong communication skills, adept at presenting complex technical solutions to diverse audiences.

About Us

CoinFantasy is a Play to Invest platform that brings the world of investment to users through engaging games. With multiple categories of games, it aims to make investing fun, intuitive, and enjoyable for users. It features a sandbox environment in which users are exposed to the end-to-end investment journey without risking financial losses.

Building on this foundation, we are now developing a groundbreaking decentralised protocol that will transform the AI landscape.

Website:

Benefits

• Competitive Salary
• An opportunity to be part of the Core team in a fast-growing company
• A fulfilling, challenging and flexible work experience
• Practically unlimited professional and career growth opportunities
• 
  

Job Title:

Design Engineer

Location:

Hubballi, Dharwad, Chennai, Goa, Belur, Tumkur

Qualification:

B.E / Dip (Mechanical )

Experience (in years):

2+ years

Summary of Skill set 

·      Experience in CAD software Solid Edge

·      Experience in UGNX, Sheet Metal Design and CATIA

·      3D Modeling of part, sub-assemblies & Assembly modeling

·      2D drafting and detailing with GD & T application.

·      Skilled in creating / reading / interpreting engineering drawings.

Personality profile

·      Proficiency in English (Written and Verbal)

·      Effective communication

·      Strong interpersonal skills, proactive approach

·      Self-starter and must be highly resourceful with the ability to be effective independently and with little direction

About your Role

At Fintech Primitives we are reimagining WealthTech from the ground up. We are a B2B fintech infra company with deep customer obsession. We currently power some of the fastest growing fintechs and enterprises. We are on a high growth track and need people like you to join us on this mission towards hyper-scale.

We are looking for Integration and Support superheroes to help our customers succeed. This is your chance to work directly with multiple fintechs / enterprises and help them realize their dreams of changing how investing works.

Your Career   

You will join the highly skilled team who are responsible for delivering Cybrilla’s Fintech Primitives services. You represent the company for the world outside, it’s that simple! When the customer closes technical sessions or queries they should feel confident about knowing our products and services. In short, they should be equipped with the tools to be successful. In short, they should be equipped with the tools to be successful. 

Responsibilities : 

 Your customers are developers here who are integrating Fintech primitives APIs, you make an impact by providing implementation, integration and operational guidance. You independently dive into the problem with the eye to both immediate resolution and follow-up through changes and automations.

This enables our customers to develop an awesome product!  

Diagnose and troubleshoot concerns 

1. Often customers may not know where the issue lies - so ask simple, accurate and complete data inputs to understand the problem and get started with root cause analysis and resolution.
2. Time is of the essence - by providing timely response and resolution within the SLA, you induce confidence and path to great relationship building with your customers.
3. Collaborate and coordinate with cross-functional teams (delivery, product, operations, engineering, related 3rd parties, customer) and look for ways to improve the velocity of issue resolution.
4. Handle interruptions \ technical upgrades via upfront communication, keeping customers up to date at all times until resolution.

Help customers implement product 

1. Be updated! - by continuously improving your technical and operational understanding of the product, you provide the latest and greatest product implementation assistance to the customers. 
2. Enable smooth integration of the product into customer’s business by resolving technical or operational queries at any stage of implementation.
3. Enable faster onboarding and go live by guiding them at every step of the implementation. 

Represent customer issues

1. Understand areas of product and service improvement during collaboration with internal teams and external customers.
2. Correlate technical and operational issues across product verticals as well as customer accounts.
3. Act as a customer advocate and drive enhancements and feature requests with internal teams on products and services. 
4. Utilize feedback to improve customer experience and debugging strategies.

Required Skills and Experience - 

 Must have skills -  

• 7 to 10 years of experience as a Customer Success Engineer.
• Problem-solving and troubleshooting skills.
• Strong will to provide customer services according to agreed SLA’s.
• Degree in Programming or scripting language and databases.

Good to have skills - 

• Exposure to mutual funds as an investor is preferable.

What’s in it for you?

• Opportunity to work on a unique developer first platform for the Indian wealth management industry.
• Opportunity to work with a highly respected & appreciated fintech company.
• Opportunity to solve deep domain and technology problems, at scale.
• Increasing your geek quotient, by attending meetups and conferences. Yes, we dig that stuff.
• Grow exponentially, by working in small and transparent teams.
• Who says you can’t make friends at work, we do!

We are looking for an Flutter Developer responsible for the development and maintenance of applications.The primary focus will be on creating new experiences and maintaining the acclaimed app. You will be working along-side other engineers and developers working on different layers of the infrastructure.

Responsibilities:

• Working closely with another mobile application developer leading the other platform development
• Deliver across the entire app life cycle –concept, design, build, deploy, test, release to app stores and support.
• Working directly with developers and product managers to conceptualize, build, test and realize products.
• Gather requirements around functionality and translate those requirements into elegant functional solutions.
• Working with web developers to create and maintain a robust framework to support the apps.
• Working with the front end developers to build the interface with the focus on usability features.
• Create compelling device specific user interfaces and experiences.
• Work on bug fixing and improving application performance.
• Optimizing performance for the apps.
• Keep up to date with the latest industry trends in the mobile technologies.
• Able to estimate the time required to complete project deliverable.
• Able to work in a fast-paced start-up environment.

Requirements

• Candidate must have flutter and dart experience.
• Minimum 2-4 years work experience in iOS / Android (Java/Kotlin and Objective-C/Swift)
• Strong in Android Java. Candidate should have a good understanding of thread management, memory management and other aspects of Java for mobile application development.
• Strong OO design and network programming skills.
• Strong written/verbal communication skills.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Experience with Knowledge and understanding of Firebase
• Proficient understanding of code versioning tools, such as Git
• Familiarity with cloud message APIs and push notifications
• Qualification- Any computer science graduate/postgraduate

‍Expected to manage the product plan, engineering, and delivery of Plum Integration activities. Plum is a rewarding and incentive infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture (Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc.).

• Manage a senior tech team of more than 5 direct and 10 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have experience working with applications like HubSpot salesforce and other CRM.
• Should have experience in B2B integrations.
• Should have at least 10+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, with an Automate as much as possible mind set full-stack developer.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• Frameworks like React, React Native, Node.js, GraphQL
• Databases technologies like Elasticsearch, Redis, MySQL, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Integration Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. Your will report to the CTO directly.

We are looking for Customer Success Specialist (B.Tech graduates) to assist our customers with product inquiries in a swift, proficient and friendly manner. Should be instrumental in customer retention by addressing concerns and product issues.

Required Candidate profile

Interact with customers by email, live chat, or calls
Experience/ Knowledge in HTML/CSS, App integrations, Using API keys, Work flows / automations, Browser extensions