Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

Company Description

TECHSOPHY specializes in productizing solutions based on new technology, focusing on emerging platforms of BPM & ECM, Low Code, AI (ML/RPA/NLP). Founded in 2009, TECHSOPHY operates with headquarters in California, USA, and regional offices in Dubai, UAE, and an offshore innovation center in Hyderabad, India.

Qualifications

• Solid Fundamentals and exceptional problem-solving skills
• Solid and fluent understanding of algorithms and data structures
• Proficiency in Scala + Spark
• Proficiency in Scala + Play framework
• Experience Range: 4 to 7 Years

Requirement:

Some or all of them – because we believe intelligent people can pick up whatever they need in a short period of time. You just need to prove that you can:

• Excellent programming skills and knowledge of Java / Scala
• Excellent software design, problem-solving, and debugging skills
• Experience with modern Big Data technologies such as Spark, NoSQL, Cassandra, Kafka, MapReduce, and the Hadoop ecosystem is a must-have
• Experience with data analytics and the ability to mine data to obtain insights are much appreciated

Job Summary

We are seeking a dedicated and enthusiastic Female Student Advisor to join our team. The candidate will counsel students on overseas education opportunities or domestic study options, guide them through the admission process, and support them in selecting suitable courses and institutions.

Key Responsibilities

• Provide counseling to students regarding study options abroad or within the country.
• Guide students through the application, documentation, and admission processes.
• Maintain updated knowledge of international universities, courses, and visa procedures.
• Handle inquiries through calls, walk-ins, and online platforms.
• Maintain student records and follow up consistently to convert leads into admissions.
• Participate in seminars, events, and promotional activities as required.
• Achieve monthly counseling and conversion targets.

Required Qualifications & Skills

• Minimum 1 year of experience in overseas education counseling or domestic student counseling/sales.
• Strong communication and interpersonal skills.
• Ability to manage time, handle multiple tasks, and meet targets.
• Knowledge of international education systems (for overseas counseling applicants).
• Positive attitude, professional appearance, and strong customer-service mindset.

Salary Structure

• Overseas Student Counselor (1+ year experience):
• ₹25,000 – ₹30,000 per month (based on experience and countries handled)
• Sales Experience- Academic Counselor (1+ year):
• ₹20,000 – ₹25,000 per month (Training will be provided)

Additional incentives may be provided based on performance.

Purpose of Job:
Responsible to lead a team of analysts to build and deploy predictive models to infuse core
business functions with deep analytical insights. The Senior Data Scientist will also work
closely with the Kinara management team to investigate strategically important business questions.

Job Responsibilities:

Lead a team through the entire analytical and machine learning model life cycle:
 Define the problem statement
 Build and clean datasets
 Exploratory data analysis
 Feature engineering
 Apply ML algorithms and assess the performance
 Code for deployment
 Code testing and troubleshooting
 Communicate Analysis to Stakeholders
 Manage Data Analysts and Data Scientists

Qualifications:
 Education: MS/MTech/Btech graduates or equivalent with a focus on data science and
quantitative fields (CS, Engineering, Mathematics, Economics)

 Work Experience: 5+ years in a professional role with 3+ years in ML/AI
Other Requirements: ⮚ Domain knowledge in Financial Services is a big plus

Skills & Competencies
Technical Skills
⮚ Aptitude in Math and Stats
⮚ Proven experience in the use of Python, SQL, DevOps
⮚ Excellent in programming (Python), stats tools, and SQL
⮚ Working knowledge of tools and utilities - AWS, Git, Selenium, Postman,Prefect, Airflow, PySpark

Soft Skills
⮚ Deep Curiosity and Humility
⮚ Strong communications verbal and written

Dynamic technical leader who can lead a cutting-edge product development team that is tasked with building world class business applications. This role reports to the CTO and will be responsible for engineering one of the key products lines of SmartDocs. 

Key Responsibilities: 

• Manage the end-to-end engineering process to ensure the product releases are released successfully as per the published product roadmap  
• Coordinate requirements prioritization and product managers 
• Release products with proper quality  
• Coordinate code reviews and ensure proper development guidelines are adhered to 
• Coordinate QA testing with QA teams 
• Coordinate proper documentation is released 
• Coordinate with DevOps engineers to maintain proper development landscape 
• Nurture and expand the dynamic development team that is nimble and can meet the requirements of the product managers 
  
  

Key experience and required skills: 

• At least 2 years' experience managing successful development teams building modern web applications in the role of “Developer Manager” or Engineering Manager” or higher 
• Experience as a senior Java developer for at least 2 years with full hands-on development experience 
• Excellent understanding of modern web application architectures and architecture patterns 
• Expertise in Agile and agile-type processes 
• Experience being part of SaaS product development is a definite plus 
• Significant experience in management reporting and communication to executive leadership teams 
  
  

Success Factors 

The ideal candidate would have been part of one or more startups that delivered modern web applications, preferably SaaS products in enterprise space. The ideal candidate will be a proper mix of management skills and technical prowess.  

What we offer 

SmartDocs is a modern progressive product company with the mission of delivering awesome Procure to Pay platform to medium and large enterprises to optimize and streamline business processes. We offer: 

• Awesome workplace  
• Cool benefits 
• Cutting tech stack 
• Socially Impactful products 
• Multiple learning opportunities 
  
  

What we expect 

We are looking for a dynamic leader with the following key traits 

• Responsibility 
• Accountability 
• Flexibility 
• Team player 
• Awesome communication skills 

• ication Form

We are looking for an experienced DevOps engineer that will help our team establish DevOps practice. You will work closely with the technical lead ( and/or CTO ) to identify and establish DevOps practices in the company.

You will help us build scalable, efficient cloud infrastructure. You’ll implement monitoring for automated system health checks. Lastly, you’ll build our CI pipeline, and train and guide the team in DevOps practices.

Responsibilities

• Implement and own the CI.
• Manage CD tooling.
• Implement and maintain monitoring and alerting.
• Build and maintain highly available production systems.

Qualification- B.tech in IT

- Automation Testing
- Manual Testing
- API Testing
- Performance/Load/Regression Testing
- Proficient on Mobile/Web Applications testing
- Should know any of these programming languages such as  Java or Python
- Proficient on any one of these testing frameworks such as selenium, TestNG, Appium, Page Object Model, etc.
- Should have knowledge on Jira Bug tracking tool
- Knowledge on setting up automation testing infrastructure
- Writing automation testing scripts for Android/iOS/Web
- Should know about writing test cases & reporting defects
- Define severity and priority for each defect
- Understanding of the latest trends
- Accuracy and attention to detail
- Work with cross-functional teams to ensure quality throughout the development process