Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

About Wissen Technology:

At Wissen Technology, we deliver niche, custom-built products that solve complex business challenges across industries worldwide. Founded in 2015, our core philosophy is built around a strong product engineering mindset—ensuring every solution is architected and delivered right the first time. Today, Wissen Technology has a global footprint with 2000+ employees across offices in the US, UK, UAE, India, and Australia. Our commitment to excellence translates into delivering 2X impact compared to traditional service providers. How do we achieve this? Through a combination of deep domain knowledge, cutting-edge technology expertise, and a relentless focus on quality. We don't just meet expectations—we exceed them by ensuring faster time-to-market, reduced rework, and greater alignment with client objectives. We have a proven track record of building mission-critical systems across industries, including financial services, healthcare, retail, manufacturing, and more. Wissen stands apart through its unique delivery models. Our outcome-based projects ensure predictable costs and timelines, while our agile pods provide clients the flexibility to adapt to their evolving business needs. Wissen leverages its thought leadership and technology prowess to drive superior business outcomes. Our success is powered by top-tier talent. Our mission is clear: to be the partner of choice for building world-class custom products that deliver exceptional impact—the first time, every time.

Experience Required: 6-9 years

Location: Mumbai and Bangalore

Work Mode: Full-time (Hybrid)

Role Overview:

The Pre-Sales Consultant will design customized solutions, craft detailed proposals, and conduct market and budget analysis to address client needs in the financial sector. This role requires close collaboration with sales and delivery teams to ensure proposed solutions align with customer objectives and transition smoothly into execution. A delivery background with technical understanding is valued, though no hands-on development or programming is required.

Mandatory Skills (Must Have):

• Solution design and proposal development for client requirements

• Market and industry analysis with focus on financial sector trends and customer challenges

• Budget and spend analysis to deliver cost-effective recommendations

• Customer engagement to identify business problems, pain points, and technology requirements

• Collaboration with cross-functional teams including sales, delivery, and technical groups

• Proven pre-sales, solution architecture, or delivery experience (6-8 years)

Optional Skills (Good to Have):

• Technical background to understand solution requirements (no hands-on development or programming needed)

• Experience ensuring alignment between proposed solutions and delivery execution Professional Attributes & Qualifications:

• Bachelor's degree in Business, Finance, Computer Science, or related field

• Strong interpersonal and communication skills for customer and internal team interactions

• Ability to maintain up-to-date knowledge of financial services industry trends

• Ownership of end-to-end pre-sales activities from research through proposal handoff

Key Responsibilities:

• Work closely with sales and delivery teams to design customized solutions that meet client requirements and align with business objectives.

• Craft compelling and detailed proposals that communicate solution value, technical capabilities, and service offerings.

• Conduct market research and analysis to identify industry trends, especially within the financial sector, along with customer challenges and opportunities.

• Analyze budget spending patterns and provide insights to ensure solutions are cost effective and aligned with customer budgets.

• Engage directly with customers to understand business problems, pain points, and technology requirements, then propose appropriate solutions.

• Collaborate with cross-functional teams to ensure smooth transition from proposal to project execution.

• Stay current on financial services industry trends to tailor solutions for evolving market needs.

What You'll Work On:

You will support pre-sales efforts by creating solution designs and proposals tailored to financial sector clients, incorporating market trend insights and budget analysis. The focus is on consultative solutioning and cross-team coordination rather than product development or coding. 

echnical Skills

• Programming Languages: Python, Java, C, C++, R, JavaScript
• Data Structures and Algorithms
• Database Management Systems (MySQL, Oracle, MongoDB)
• Artificial Intelligence and Machine Learning
• Data Science and Analytics
• Cloud Computing (AWS, Azure, Google Cloud)
• Cyber Security and Network Security
• Internet of Things (IoT)
• Software Engineering and Software Testing
• Operating Systems and Computer Networks
• Web and Mobile Application Development
• DevOps and Containerization (Docker, Kubernetes)
• Research Methodology and Statistical Analysis Tools (SPSS, R, Python)

Teaching and Academic Skills

• Curriculum Design and Development
• Outcome-Based Education (OBE) Implementation
• Course Planning and Delivery
• Student Mentoring and Academic Advising
• Assessment and Evaluation Techniques

Research Skills

• Research Proposal Writing
• Publication in SCI, Scopus, and UGC Care Journals
• Patent Filing and Intellectual Property Rights (IPR)
• Conference Paper Presentation
• Research Collaboration and Networking

Leadership and Administrative Skills

• Departmental Planning and Coordination
• Faculty Development and Mentoring
• Accreditation Processes (NBA, NAAC, NIRF, ABET)
• Academic Administration and Policy Implementation
• Industry-Academia Collaboration
• Industry and Professional Skills
• Consultancy and Industry Projects
• Internship and Placement Coordination
• Entrepreneurship and Startup Mentoring

Soft Skills

• Effective Communication and Presentation
• Leadership and Team Management
• Problem-Solving and Critical Thinking
• Decision-Making Skills
• Interpersonal and Relationship Management
• Time Management and Organizational Skills
• Key Competencies
• Academic Excellence
• Quality Assurance and Accreditation Compliance
• Collaboration and Stakeholder Management

These skills are typically expected for an Associate Professor in CSE with teaching, research, and administrative responsibilities in higher educational institutions.

Essential Educational Qualifications

• Ph.D. in Computer Science and Engineering (CSE) or a relevant discipline from a recognized university.
• Master's Degree (M.E./M.Tech.) in Computer Science and Engineering or a related field with a consistently good academic record.
• Bachelor's Degree (B.E./B.Tech.) in Computer Science and Engineering or a related discipline.

Experience Requirements (as per AICTE/UGC norms – typical)

• Minimum 8 years of teaching, research, and/or industry experience after obtaining a postgraduate degree.
• At least 2 years of experience at the level of Assistant Professor Grade I or equivalent in a recognized institution.
• Proven track record of teaching undergraduate and postgraduate courses.

Desired Profile:-

Position: Relationship Manager (Agency Channel).

Age Limit: Up to 40 years.

Education & Experience Criteria: 12th Pass with minimum 2 years of experience in Insurance Sales. Graduate with minimum 1 year of experience in Insurance Sales.

Offer CTC: Upto ₹4.5 LPA.

Experience Required: Minimum 1 year in Insurance Agency Sales.

Note :-

We are looking for candidates from Insurance background. Kindly avoid sharing profiles from other industries.

Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers). 

Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers).

Technical Skills Required:

• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React/Angular )
• Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
• Excellent communication and teamwork skills
• Great attention to detail
• Organizational skills
• An analytical mind

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Collaborate with Front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers to identify new features
• Follow emerging technologies

• Spent at least 3 yrs in a solid back end role
• Experience taking a problem to a product solution (module/product)
• Prior experience working with startups and understand the fast-paced, dynamic nature of work

• Javascript, NodeJS
• Client-server architecture
• OOP concepts, including design patterns
• Understanding of RDBMS (MySQL, Postgresql)
• Understanding of REST API
• Familiarity with frameworks such as ExpressJs

• Knowledge of TDD frameworks mocha, chai, jest, etc
• Knowledge of AWS (Lambda, RDS, EC2, SQS, S3, ECS, etc)
• Basic knowledge of Typescript, NextJs
• Prior experience in fin-tech

The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using Vue.js and Quasar Framework, this candidate will be able to translate user and business needs into functional frontend design. 

Responsibilities

• Designing, developing, and testing UI for mobile and web applications
• Build reusable code and libraries for future use
• Accurately translate user and business needs into functional frontend code

Qualifications

• Bachelor's degree or equivalent in Computer Science
• 2+ years' experience in frontend development
• Familiarity using Scrum/Agile development methodologies
• Experience building object oriented web applications in Vue.js and Quasar Framework

Experience

2+ years of work experience using Vue.js

Levelup11 is a Fantasy Gaming Startup, which aims to entertain the people not with Cricket, Football, Kabaddi but Horse Racing . Levelup11's vision is to make accessible the elite game of Horse Racing to masses of tier 2 and tier 3 users

We are growing and looking to expand our team in backend, frontend , UI/UX.

We are looking for dynamic folks for our Frontend development, who are passionate to work in Game Tech Startup

Frontend Developer:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.