Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

WHY JOIN QRATA

• Work with the best: Learn from leaders who have built Qrata from the ground up. Work with down-to-earth, highly experienced, and insanely ambitious colleagues.
• As the business grows, you grow: We want Qrata to be built from within. We look at you as a business leader with the potential to make an impact in the talent space for the Indian startup.
• Great Culture and Work life Balance: Wins are celebrated: We have clear and frequent processes in place for recognizing the achievements of their employees. Leadership and management style that encourages teamwork, frequent engagement, fun activities and transparent communication which is vital to creating a positive feeling in the workplace.

WHAT WE DO AND WHO WE ARE

• We started Qrata in 2016. We are a 40+ person team based out of Mumbai and Bangalore.
• We have our own platform and framework that includes pre vetting talent for accelerated hiring as well as building a composite talent profile including community references to create predictable hiring outcomes/structured learning for our talent community.
• We are building an ecosystem that connects untapped talent in India irrespective of location to realize their full potential through careers in the fastest growing start-ups around the globe from India.

 

WHAT WILL BE YOUR MISSION AT QRATA?

 

This staff member will join our diverse and passionate team, whose primary role is to ensure the digital traction needed to fuel our organization, build fierce momentum around our product through creative and effective branding, and build win-win partnerships with multiple aligned organizations. Within this team, the Content and Marketing Partner will primarily own the Communications and Digital Marketing work, while also collaborating actively on other team projects. We are looking for a passionate storyteller who can identify, curate, and amplify our impact, through stories and statistics, across various mediums.

WHAT ARE YOU GOING TO DO AT QRATA?

• Design approaches to establish and amplify Qrata’s brand presence on social channels
• Develop metrics to measure the Content and Marketing team’s reach and depth of impact
• Collaborate with design and writing teams to produce high quality content
• Provide engaging text, image and video content for social media accounts
• Be the voice between Qrata & the community, able to relay Qrata’s POV forward as well as collect actionable information from the community (+ social listening) for the organization
• Establish meaningful relationships across our communities; leverage selected influencers within the community or community leaders to trigger conversations
• Edit, proofread, and improve the content.
• Optimize content considering SEO and Google Analytics.
• Analyze web traffic metrics.
• Ensure a strong web presence on various channels.
• Generate ideas to increase customer engagement from 0 - 100. 
• Drive growth in our talent community via our product.
• Respond to comments and client queries in a timely manner

 

MUST HAVE’S

• Bachelor's degree in Media or Communications or Journalism or Humanities, or a related field.
• Project management skills and attention to detail
• Excellent communication and writing skills in English
• Proficiency in LinkedIn,Instagram, and other social media platforms.

GOOD TO HAVE’S

• 1-2 years of relevant experience in startups or Media Houses(Digital)
• Previous experience working in early stage start-ups.

 

LOCATION

402 Pharma Search House, -, BG Kher Rd, Vasi Naka, Siddharth Nagar, Worli, Mumbai, Maharashtra 400018

Good knowledge of SQL , Microsoft Excel One Programming language in SAA/Python or R

What you will do:

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

 

Desired Candidate Profile

 What you need to have:

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

 

 

 Senior Manager HRBP

Job Description

 Working with  Marketing and HR Leads to develop internal communications
on communication needs and be an integral part of program design and implementation

 Advice the Business on compensation and recognition needs on an annualized and off
cycle basis.
 Assist in the execution of local operational people-related issues (e.g. relocations, on-
boarding of new hires etc)
 Lead the way in implementing change initiatives related to culture, performance,
recognition and policies.
 Partner with expertise partners to tackle business challenges.
Ways of Working
 Think and act strategically to resolve issues, problem solve, add business value
 Approach work with a sense of urgency
 Strong organizational/planning, project management, and multi-tasking skills required to
deliver on time and within budget
 Work independently with minimal supervision to set priorities and demonstrate excellent
program /process and management skills
 Demonstrate a strong attention to detail
 Demonstrated experience in fostering a collaborative working environment between
individuals and teams through coaching & personal example
 Exceptional time and priority management skills
 Use excellent communication skills to collaborate and provide transparency on all things
 Be a collaborative, high-energy, proactive self-starter
Experience Guidelines:
 Minimum of 10-12 years of business HR exposure with at least 3 years of people
management experience
 Experience in professional services environment required (i.e. advertising firm,
consulting firm focused on business strategy, technology and/or marketing services
solutions)
 Hands-on experience on MS Office skills

* Excellent knowledge of MS Office.
* Excellent selling, communication & negotiation skills.
* Time management and organizational skills.
* Ability to create and deliver presentations tailored to audience needs.
* Relationship management skills and openess to feedback.

• Experience with Hibernate and Spring.
•   Experience with Springboot, spring MVC
• Experience with all phases of the Software Development Lifecycle, including system analysis, design, coding, testing, debugging and documentation
• Teamwork & collaboration skills to work across organizations
• Problem solving skills to develop quick yet sound solutions to resolve complex issues
• Programming Language(s): Java, J2EE, JSON, HTML, DHTML, HTML 5, XML, EXTJS.
• Experience with XML/HTTP and Web Services
• Experience with HTML, JSP, CSS, JQuery / Ajax / JSON,
•     Experience /Knowledge of Angular, React.
• Experience building J2EE based Web Applications
• Experience with MySql.

 

We are a Quantitative Trading firm building proprietary trading products and infrastructure for crypto markets (both DeFi and CeFi). We are focusing heavily on building up our DeFi capabilities and are looking for a hungry DeFi native engineer to help us conceptualize and build our DeFi strategies and infrastructure.

We are a high-output research team of 5 from a variety of backgrounds, spanning from Machine Learning and System Engineering, all the way to fintech and business.

We build products for both internal and external use to uncover alpha opportunities in different areas of crypto markets, including trading both on centralized and decentralized exchanges (DeFi) and building systems to streamline order execution, gather and digest complex timeseries data streams.

We are looking for a DeFi Software Engineer who has a deep understanding of blockchain and is curious about algorithmic trading. You should be excited about making sense of large quantities of data, and decision modelling on time series, real-time data.

Responsibilities

• Designing, building and testing smart contracts and related infrastructure
• Researching new DeFi protocols and its connectors and building on them
• Building real-time monitoring tools and working with our team on latency-sensitive operations
• Ethereum Node Infrastructure setup and maintenance
• Work with the team on devising new trading strategies and uncovering opportunities

Qualifications

• Deep technical and practical understanding of DeFi protocols and DevOps practices for interfacing with them (both Ethereum and any other relevant one) - Must have extensive knowledge of Solidity, smart contract development (web3js or ethersjs) and testing.
• Knowledge of Javascript (knowledge of Golang/Python programming is nice to have).
• Must be comfortable working with either hardhat or truffle.
• Comfortable working in a dynamic, research-oriented team with several ongoing concurrent projects
• You look forward to working with an interdisciplinary team that longs to find solutions together.
• Knowledge of trading isn't required but interest in the field is paramount. If you are a self-taught wiz who has tried its hands at DeFi trading and AMM, even better!

The number of years of experience does not matter as long as you have built complex projects from scratch, a burning desire to learn more, constantly improve yourself and solving tricky problems on a daily basis. We're a small team so you can assure yourself that whatever you contribute - in terms of an engineer, or otherwise - is always heard and discussed.

Benefits

• Competitive salary and performance-based bonuses
• A young startup work environment, where your initiatives and ideas count and are rewarded
• A unique open research environment, where everybody contributes and sees the full spectrum of our work, from inception to production
• The chance to shape our firm's legacy and exchange knowledge with the team on every part of what we do.

The role location is preferably Hyderabad with to be able to brainstorm in person with the R&D team, but remote in India is also possible.
Please share github profiles and details of previous projects worked on (both commercial and personal).

Hi dear Applicant,

Hiring for Multiple MNC Bpo’s, One day interview process, just 2 rounds of interview

 

Openings :

 

Customer Support : Voice & Non-voice

 

• Health Care

• Accounts Receivable

• Medical Billing

• Insurance

• Banking / collections

• Accounts & Finance

 

Technical Support : Voice & Non-voice

 

• Technical Trouble Shooting

• Hardware and Networking

• IT Help Desk

• Desktop Support

• Technical Chat / Email Support

• Application Support (Voice)

• IT Trouble Shooting

 

Benefits :

 

• Day / UK / US Rotational Shifts

• 15k to 35K Take home

• Two way Transport

• Unlimited incentive Structure

• No registration Fees

 

Skills Required :

 

• Should be flexible with rotational Shifts

• Manageable or Good English Communication Skills

• Graduates / PUC / Diploma fresher or Experience in BPO (0-8yrs) can apply

• Candidates with Graduation Backlogs can apply.
  

 

Documents Required :

 

Fresher :

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

 

Experience :

 

• Previous Companies Offer letter / relieving letter / one month pay slips

• 10^th / 12^th / Graduation all semester Marks card

• Aadhar Card ID proof

• Pan Cad ID

 

 

*************PLEASE DO REFER YOUR FRIENDS*************

 

Job Description Prescientech is looking for software enthusiast and developer with working experience of 2+ years with proven experience in complete development of software relating to Firmware & Operating System Development. The candidate must discover the requirement and need to code highly reliable software which turns the mission into reality and will be responsible for the major lifecycle of the software he/she creates, including development, testing, and coordination and maintenance. The candidate will be majorly responsible for all the aspects of the software development including operating system development, firmware debugging & assist application development. The candidate is expected to write code and should be familiar with working on Windows and Linux development environment. We are looking for an engineer who is technically sound and attacks every problem with enthusiasm to overcome hurdles. He should be a self-starter, team player, and have the hunger to venture into unknown areas and code and make the system work. Roles & Responsibility -Design Software architecture -Coding and implementation of firmware on hardware and testing -Hands-on hardware bring-up and system debugging -Code and Performance Optimization to meet the requirement -Understand the tasks at hand in full details -Quickly produce well-organized, optimized, and documented source code along with the team members -Debug existing source code and refine the feature set. -Work independently when required & Continuously learn and improve skills. -Maintaining the software systems once they are up and running -Perform review design and design modification Educational Qualifications and Work Experience -2+ years of experience in software development -Candidate should have Bachelors or Master’s Degree in Engineering in computer science or other related fields. -Ability to understand Datasheet -Debug tool knowledge (JTAG or other protocol) -Low-level programming expertise using C and assembler, with compiler/linker/debug experience. -Understanding of the Memory Map, Read/Write registers in Controllers Skills Required: -Strong knowledge of Java, C#, C++, Objective-C, or JavaScript programming languages. -Linux based operating system, Like Yocto/ Ubuntu -Understanding of microprocessor (ARM is appreciated) -IC and PCB knowledge (Clock pin, IO pin, Supply Voltage etc.) Preferable -Network TCP/IP protocol for advanced network connected devices -Excellent debugging and problem-solving skills. -Strong written and verbal communication skills -English language fluency -Prior Design Engineering experience (Preferred) -Strong Documentation skills for technical instruction manual for firmware operation