Client Servicing Associate - Email / Chat Process (Int'l E-Commerce)

Technical Lead

The ideal candidate should possess the following qualifications:

• Education: Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Experience: 9+ years in software development with a proven track record of delivering scalable applications.
• Leadership Skills: 4+ years of experience in a technical leadership role, demonstrating strong mentoring abilities.
• Technical Lead must Lead and mentor a team of software developers and validation engineers.
• Technical Skills: Technical Lead must have Proficiency in programming languages such as C#, React js, SQL, MySQL, Javascript, Web API are required .NET, or Python, along with frameworks and tools used in software development.
• Technical Lead must have General working knowledge of Selenium to support current business automation tools and future automation requirements.
• General working knowledge of PHP desired to support current legacy applications which are on the roadmap for future modernization.
• Technical Lead must have Strong understanding of software development lifecycle (SDLC).
• Experience with agile methodologies (Scrum/Kanban or similar).
• Knowledge of version control systems (Git or similar).
• Development Methodologies: Experience with Agile development methodologies and experience with CI/CD pipelines.
• Problem-Solving Skills: Strong analytical and problem-solving abilities that enable the identification of complex technical issues.
• Collaboration: Excellent communication and collaboration skills, with the ability to work effectively within a team environment.
• Innovation: A passion for technology and innovation, with a keen interest in exploring new technologies to find the best solutions.

1. Develop, and maintain Java applications using Core Java, Spring framework, JDBC, and threading concepts.
2. Strong understanding of the Spring framework and its various modules.
3. Experience with JDBC for database connectivity and manipulation
4. Utilize database management systems to store and retrieve data efficiently.
5. Proficiency in Core Java8 and thorough understanding of threading concepts and concurrent programming.
6. Experience in in working with relational and nosql databases.
7. Basic understanding of cloud platforms such as Azure and GCP and gain experience on DevOps practices is added advantage.
8. Knowledge of containerization technologies (e.g., Docker, Kubernetes)
9. Perform debugging and troubleshooting of applications using log analysis techniques.
10. Understand multi-service flow and integration between components.
11. Handle large-scale data processing tasks efficiently and effectively.
12. Hands on experience using Spark is an added advantage.
13. Good problem-solving and analytical abilities.
14. Collaborate with cross-functional teams to identify and solve complex technical problems.
15. Knowledge of Agile methodologies such as Scrum or Kanban
16. Stay updated with the latest technologies and industry trends to improve development processes continuously and methodologies.

Responsibilities:

• Creating a positive onboarding experience for new clients.
• Manage daily activities and tasks for clients by Line Manager
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Responding to clients' requests as they arise in real time
• Maintaining an accurate record of all necessary documents pertaining to the brand.
• Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
• Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
• Upsell! Always be on the lookout to identify opportunities and convert them to grow revenue
• Ensure that projects are completed on time and within budget.
• Coach and support team members to help them meet departmental goals
• Take responsibility for the quality of work, the accuracy of the brief, and the team’s output
• Maintain weekly, fortnightly, and monthly reports 
• Meeting clients to discuss strategy and report on progress
• Keep ahead of the industry’s developments and apply best practices to areas of improvement
• Maintain an orderly workflow according to priorities

BECOME A PEOPLE’S PERSON!

• Exhibit strong leadership skills and inspire your team members
• Stick to the client’s brief and the agreed process to deliver effectively
• Utilize your team’s productivity keeping the Scope Of Work and allocated budget
• Be all ears to Account Managers and mentors to get the best performance possible

IMPROVE THE PROCESS!

• Relentlessly work on improving the internal processes while solving problems along the way

COMMUNICATE AND COLLABORATE!

• Manage all business communications
• Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief

SKILLS WE DESIRE

• Develop and maintain existing client relationships.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• A+ presentation skills (making PPTs included)
• Natural attention to detail
• Financial management and commercial acumen
• Advanced software skills including Word

• 3+ years of experience in Front-end developement using Angular/Angular.js
• Good understanding of Core JavaScript.
• In-depth knowledge of the Angular framework.
• Good command of TypeScript.
• Thorough knowledge of web markup, primarily focusing on HTML language and CSS.
• A degree of experience with RESTful API integration.

Job Description

About Jodo:- 

A mission-oriented early-stage fin-tech startup which is building a suite of carefully tailored financial products and delivery mechanisms to fulfill the aspirations and needs of middle-income households in urban India. Jodo is started by three co-founders, who have a pedigreed education background (IIT/IIM) and relevant professional experience in financial services. More importantly, they come from a similar background as the customer segment they are serving, and have done extensive customer research to understands the needs of the customer. It is backed by high-quality investors.

Responsibilities:-

-UI developer should be highly skilled in Web Design and implementation with a passion for building great web-based user interfaces.
-Elegantly implement page designs in standards-compliant dynamic XHTML and CSS.
-Strong knowledge of internet/web technologies and languages such as javascript, jQuery, DHTML,   CSS/XHTML, XML, JSON API.
-Advocating Web interaction design best practices with a focus on consistency and usability.
-Create rapid prototypes of interfaces to be used as a blueprint for content and technical development.
-Work closely with back-end developers to find ways to push the limits of existing Web technology in service of creating the best possible user experience.
-Ensuring pages are programmed error-free, cross-browser, cross-platform, and optimized for download performance.

• Develop new user-facing features
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize application for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end
• Collaborate with other team members and stakeholders.
•  

Strong on HTML,CSS & JAVASCRIPT

• Proxy Incident Management
• DLP Incident Management
• Support to SOC Incidents
• Miscellaneous Security Activities (Management of documentation- Policies/Procedures/ Guidelines etc.)

Fullstack Developer

*H1 is a Spanish fin/proptech that revolutionizes the mortgage market by offering bank-risk approved loans before knowing the house an individual wants to purchase. It also offers a powerful selling tool for real estate agents and developers that helps manage their businesses. From there, H1 is building a community of millions of high credit profile users (individuals + companies) that use the credit marketplace technology to access a multiproduct platform (including banking and non-banking capital and multiple financial and credit scoring products) that becomes a financial partner for individuals and companies as well as a personal documentation encrypted storage for all family or group members (SAAS model).

*H1 is the future of digital banking. 

*Recently capitalized, and in a strong growth phase to expand nationally and into 5 additional countries.

About the Job:

H1 seeks fullstack developers with experience on NodeJS, Typescript, React and PostgreSQL for our development team

In this role, you will report directly to the CTO and manage India tech team

Agile based organization, with bi-weekly sprints on long-term project

Responsibilities:

• Build an extraordinary tech product (software) from an user centric perspective, for all the different actors involved with the organization and in direct contact with the technology (clients, management, finance, risk/operations team, commercial team, marketing, etc.) 
• Working with the CTO to build the roadmap and agile based organization required.
• Develop application api centric on security and encryption

• Create and optimize company web applications
• Manage local tech hub located in India

• Receive and react to product feedback from all internal and external stakeholders
• Product KPIs, and product releases on a recurring basis
• Producing reports to monitor level of usability, engagement, etc. (product metrics and analytics)
• Contributing to deliver the expected results from a usability and engagement perspective

About You:

• With strong software product background, and extraordinary capabilities in terms of product strategy development and usability 
• 3-6+ years robust experience on developing software products in an agile based organization
• Demonstrated success in bringing new products to market, capturing market share and delivering market leading products and services.

Clear examples of products managed or developed during his/her career 

• Strategic thinking: you are able to think at the strategic level and make the link with the pixel level 
• Able to work in a flat and transparent manner within a fast paced environment
• Results oriented
• Academic education in tech/product/digital related careers
• High level english (spoken and written). Spanish at any level would be a great plus.
• Entrepreneurial mindset: Is looking for a very ambitious project. Due to the stage of growth kick-off the upside could be extraordinary (a life-time opportunity)

Skills:

• Great flavour towards software products
• High expertise and excellence on software usability and user experience optimization. Expertise in software design
• Sensitivity towards customers and users
• Data driven decision making
• Deep knowledge of the digital world
• Fintech / Proptech / Digital banking background experience will be very positively considered, but not necessarily needed
• NodeJS with Typescript development experience
• API Rest and GraphQL with json web tokens authentication
• PostgreSQL and ORM experience
• ReactJS on typescript with class and hooks
• Long SPA development using json web tokens security
• Mobile development would be a plus
• NPM private libraries creation would be a plus
• Experience in working with tech teams, on an agile based style
• Proactive and able to take initiative. Decisive and resolute
• “Out of the box” thinker
• Creative thinker
• Works well in a team and with a wide range of people from different backgrounds and ages
• Organised and methodical
• Succeeds under pressure
• Is able to have fun and keep a positive atmosphere in the team

Location of Headquarters: Madrid, Spain

Tech Hub in India: Office in Bangalore, Karnataka (India). Full tech team between Madrid, Spain + Bangalore, India

This is a unique opportunity to contribute heavily to the growth of an innovative, market-leading Fintech & Proptech company.

Salary Range: 40k-90k Rupees monthly (5 Lakhs - 11 Lakhs per annum)