Vlocity Developer

Job description:

Apprication Pvt Ltd -Hiring for BPO Technical support Executive- Work from office -Night shift - Goregaon(E)

Job Summary

Serve as a global front-line technical expert for POS software (SaaS). You will troubleshoot issues, support installations, manage integrations, and deliver an exceptional customer experience, collaborating closely with merchants, developers, and internal stakeholders across regions.

Core Responsibilities

1. Software Support & Incident Management

• Act as the primary point of contact for customers—respond via tickets, phone, email, and chat. Provide timely and high-quality SaaS POS support.
• Troubleshoot software platform issues, including POS functionality, APIs, payment integrations, and cloud connectivity.
• Log, track, escalate, and follow through on tickets; use tools like JIRA.

2. POS Integrations & API Troubleshooting

• Support integration between the SaaS platform and POS systems, payment gateways, and backend services. Diagnose and resolve integration issues.

3. Documentation, Knowledge Base & Training

• Create and maintain support documentation such as FAQs, onboarding guides, and troubleshooting articles.
• Identify gaps in self-help documentation and help fill them.
• Provide training for Merchants and support team members.

5. Merchants Communication & Stakeholder Collaboration

• Keep Merchants updated on ticket status, resolution timelines, and escalations.
• Work cross-functionally with product, engineering, onboarding, and customer success teams.
• Handle administrative tasks, process compliance, and internal alignment.

Qualification

• Fluent English Required – Your international accent should clear communication across borders
• Accent Requirement-English with an International (Neutral) Accent
• Merchant Support Partner – Guide merchants with software issues via phone and email—empathetically and efficiently
• Remote Installation Wizard – Install software remotely with finesse and precision.

Job Title: Junior Business Analyst with Project Coordination Experience

Key Responsibilities:

• Analyze business processes, gather and document requirements, and provide solutions to improve efficiency.
• Assist in project planning, scheduling, and resource management.
• Coordinate project activities, timelines, and communication between teams.
• Support project managers in monitoring project progress, identifying risks, and ensuring project goals are met.
• Create and maintain project documentation, including business requirements, project plans, and status reports.
• Collaborate with stakeholders to ensure alignment between business goals and project deliverables.
• Assist with testing and validation of solutions to ensure they meet business needs.

Roles and Responsibilities :-

● Test the overall system using appropriate testing techniques and

instruments.

● Applying the appropriate test measurements and metrics in the product.

● Execute all levels of testing (Integration, Regression and Sanity).

● Design and develop automation scripts when needed.

● Detect and track software defects and inconsistencies.

Skill set required :-

● critical thinking and analytical skills to examine bug reports and prioritize

necessary tests

● Logical and creative mindset.

● Should be able to work on testing tools and technologies.

● Knowledge of Software Development Life Cycle

● Knowledge of Software Test Life Cycle

Total Yrs. of Experience

12+

Relevant Yrs. of experience

12 years

Detailed JD (Roles and Responsibilities)

Role – SAP AR/FSCM Expert

• Proven ability to engage with business process owners to understand the business needs and priorities, lead requirement gathering and analysis, and design solutions
• In depth knowledge of AR/FSCM (Collections, Dispute, Credit Management) along with upstream processes
• Solid SAP configuration experience in: FI (GL, AR), FSCM, integration with SD, incoming payments matching.
• Experience in implementing large and complex SAP Projects, solution build, configuration and delivery to meet business requirements. 
• Expert hands-on experience in developing WRICEW based on business requirements
• Preferred to have experience in cash matching apps e.g. FS2 Auto bank
• Preferred to have experience with middleware e.g. SAP PO and API technologies

Preferred to have experience with SAP Solution Manager

Mandatory skills

FSCM

Desired/ Secondary skills

FICO and FSCM

Domain

Finance

WFO/WFH/Hybrid WFO

Hybrid

**Key Responsibilities:**

*Operations:*

• Plan, schedule, and execute orders as per established processes and timelines, coordinating with junior Merchants and Surat and Mill incharges for daily updates.
• Track and manage product approvals at various stages, ensuring product specifications align with client requirements for an accuracy rate of 95% or higher.
• Oversee timely receipt of payments from clients, maintaining a 100% on-time payment rate.
• Manage product sampling and sourcing operations, ensuring over 95% of samples are received within stipulated deadlines.
• Administer all correspondence through emails, ensuring 100% accountability and traceability of communication.
• Confirm that all necessary approvals are physically received before order execution, maintaining 100% compliance.
• Collaborate closely with the production team to guarantee smooth order execution.
• Conduct regular market research to stay updated with industry trends and competitor offerings, using the insights to inform operational strategies.
• Participate in key industry events to establish relationships and showcase our offerings.
• 
  

-Roles and Responsibilities:-

1. Minimum 2-3 years experience in Shopify ecosystem
2. At least 3-5 years experience in D2C or e-commerce platform
3. Previously worked as a project manager in development projects/ or as brand manager.
4. Worked previously in Agile methodologies
5. Entrepreneurial background will be a good addition
6. Understanding of the scope of the project, create a timeline, and drive the implementation
   through to successful completion.
7. Understand the platform end-to-end and lead solution design with the merchants.
8. Customer Management Experience
9. Responsibilities include developing plans to help establish our brand online, setting short-term
   and long-term department goals.
10. Work closely with cross-functional teams on addressing project deliverables Drive project till
    Go-Live and ensure successful execution of plan, and production deployment. Collaborate with
    internal stakeholders to identify and communicate with Agency technical teams for project
    implementation.
11. The individual should also understand the omni channel digital commerce product and how it is delivered- using a complete AGILE methodology.

Desired Candidate Profile :-

- A proactive professional who must have at least 4 to 6 years of experience into project management out of which 2-3 years must on Shopify ecosystem.

-High level of initiative and self-motivation, ability to pick things up very quickly.

-Proactive, problem solving, and Participate in estimation and solutioning in order to provide inputs for preparing delivery for the proposal

-Excellent written and verbal communication

-Ability to navigate technical applications and gain a deep understanding of functionality.

-Demonstrated drive to achieve stretch goals in a fast-paced environment.

-Can-do attitude - you must be able to think outside the box, problem-solve complex and novel issues, and roll up your sleeves to get the job done

-Must have hands on knowledge in Shopify/ e-commerce domain.

Perks and Benfits + Best work culture

Education

UG :B.Tech/B.E. in Any Specialization, Any Graduate

PG :M.Tech in Any Specialization, MBA/PGDM in Any Specialization, MCA in Any Specialization, PG Diploma in Computers

Seventh Triangle Consulting Private Limited, a Tech and Marketing integrated agency. The company prominently provides services of Digital Marketing & Technology and works with very selected rising stage businesses who have the potential and eagerness to transition from being a seller/commodity to a brand. Since 2015, STC has been consulting, helping, guiding, supporting and mentoring small and medium businesses to clear the chaos and get growth in their area of operations.

Website:- http://www.seventhtriangle.com">www.seventhtriangle.com

We invite the application of the interested candidates having relevant experience.

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success. 

URL : https://appitsimple.com/

Product : SoftwareSuggest : https://www.softwaresuggest.com/

SoftwareSuggest is a comprehensive software directory that helps businesses discover the right tools to achieve their goals. Our platform provides a vast collection of software solutions across various categories, including project management, marketing, customer service, and more.

With our expert reviews and user ratings, finding the right software has never been easier. Our goal is to simplify the software selection process by providing a one-stop-shop for businesses to find and compare software solutions, saving time and effort in the process. 

Whether you're a small business or a large enterprise, SoftwareSuggest is your trusted guide to finding the software that's right for you.

Appitsimple prides itself on a flexible work environment that empowers employees to be key decision-makers to grow personally and professionally. The company strives to develop leaders through an active mentoring program and skill development initiatives. An inclusive workplace, Appitsimple encourages freedom, and independent thinking and aims to create thought leaders in the business ecosystem.

Exp- 6 months-2 yr

Roles & Responsibilities :

-Calling domestic customers who are looking for business-related software in different verticals.

-Gathering their requirements and giving them proper consultation about the software.

-Understanding prospect's requirements and qualifying the leads under correct categories.

-Dialing on all the leads received on categories that are assigned without fail. 

Requirement :

-The candidate should be fluent in the English language.

-Should have at least 1 year of experience in the international or domestic calling process.

-Should have good communication skills.

Position: Automation Test Lead

Job responsibilities:

• Should have ability to Design & develop QA Automation Framework from scratch.
• Should have knowledge in API testing using Rest Client.
• Should have knowledge in Load & Stress Testing using JMeter/LoadRunner.
• Should have good exposure with Linux Commands.
• Should have exposure to bug management tools like JIRA/Bugzilla.
• Should have exposure into AGILE model.
• Should have ability to write test cases / test plan.
• Should have strong knowledge in Java/Python.
• Should be familiar with CICD process.
• Exposure to Appium (Good to have)

Job location – Bangalore (1^st pref), Kolkata (2^nd pref)

Years of exp – 5+

CTC – 12 TO 18LPA

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London in 2004 and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. In 2013 Deliveroo was launched. Fast forward to 2020 and we operate in 12 markets with over 60,000 riders who deliver orders from 60,000 restaurants in over 500 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allows us to deliver our orders in around 30 minutes.

And we're just getting started.

The scale of the opportunity ahead of us is immense. The global food market is valued at £7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion pound company that has grown rapidly. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

The Role

• Work as part of a full stack product team to develop solutions to ensure optimal experiences for our customers, riders, and restaurants

• Utilise a variety of backend technologies to build scalable products

• You'll take part in decisions related to how we undertake new projects

• You'll gather requirements and scope out projects with the rest of the team

Our skills include:

We want to emphasise that we don’t expect you to meet all of the below but would love you to have experience in some of these areas.

• Pride in readable, well-designed, well-tested software

• 5 to 10 years professional experience writing web-based applications in any language, and a willingness to quickly get up to speed on our stack (Ruby/Rails, Go, Python, Scala, or Rust)

• Experience with TDD environments (RSpec, Minitest, Capybara, Selenium)

• Experience with relational databases (PostGreSQL, MySQL) and key-value stores (Memcache, Redis)

• Experience with front-end web technology, bonus points for React

• Experience with web architecture at scale (20krpm and above)

• Experience with PostGIS, or any geography-heavy applications

• Experience with "NoSQL" data backends (Redis, MongoDB, ElasticSearch)

• Experience solving logistical problems with software

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we’re always looking for new ideas and we’re very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven’t even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Diversity

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-ups around.