Product Manager

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

‍Expected to manage the product plan, engineering, and delivery of Xoxoday Plum. Plum is a rewarding and incentives infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises of 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones, and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture ( Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc).

• Manage a senior tech team of more than 5 direct and 25 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have at least 7+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, full-stack developer with modern architecture.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• JavaScript, SQL, NoSQL, PHP
• Frameworks like React, ReactNative, Node.js, GraphQL
• Databases technologies like ElasticSearch, Redis, MySql, Cassandra, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. You'll report to the co-founder directly.

‍A wholesome opportunity in a fast-paced environment with scale, international flavour, backend, and frontend. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

‍A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners, or consumers for better business results.

‍We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Title: Technical Lead, CAST AI center

Location: Bangalore

Reports to: Director, Professional Services

The Person:  The successful candidate will be an intelligent, highly energetic self-starter with excellent communication, technical skills with a very solid technical background in the application development world. Experience of working in Application Modernization / DevOps / Cloud readiness assessments / Flaw Interception & Security projects is mandatory. Prior experience in working with any professional services teams would be a big plus. And you know, love and understand complex technologies, and always seek out engaging technical discussions and has the appetite to work in a fast-paced consulting environment.

Role & Responsibilities: As a lead, you will help address various customer’s problems  - Identifying the applications which can be transformed to cloud, identifying the security vulnerabilities to reduce the business risk, assist Customer modernize their applications by providing MRI like visibility of the software in assessing the complexity, functionality etc, identifying the productivity of the vendor teams to help optimize the efficient use of budget, identifying regulatory requirements like storage of personal data in the applications and help business to be compliant and various other use cases.

Role combines a thorough understanding of the product and recommending the CAST solutions.

• Lead project teams in all technical aspects of project execution, by giving guidance to consultants and project stakeholders, by delivering advanced technical configuration of CAST products
• Should able to analyze an enterprise application using AIP platform of all the phases in the product life cycle
• Work in complete autonomy to deliver project deliverables, for advanced technical deliverables, with required level of quality
• Understand and interpret the various CAST metrics to customers in solving specific use case of CAST customers
• Must have troubleshooting skills
• Able to proactively identify risks related to application /deliverables and propose a mitigation plan
• Capable to execute Pilots and Assessments
• Take responsibility for analyzing a customer application using the CAST product to provide end to end process including the customer process and communication
• Provide custom solutions to customer requirements
• In synchronization with Project Manager, detect potential risks and issues, engage and track remediation plans. Contribute proactively to designing remediation plan for Senior level.
• Contribute to improvement of internal process, tooling and quality process
• Design, build and collect technical materials as part of project executions in a spirit of reusability for future engagements and maintain knowledge on best practices, tools and reusable components for CAST analysis

Experience of the AD world, excellent problem solving & solution-oriented skills, communication skills and a very strong drive are key characteristics for success.

Qualifications:

• Bachelor’s Degree (or equivalent) in a technical discipline; a master’s degree would be a plus
• Effective communication skills in English is mandatory for non-native English speakers (oral and written)
• Minimum 8+ years of technical consultancy experience software development / software implementation in the software industry
• Strong technical expertise and experience in either J2EE or .NET and one of the common databases such as Oracle, DB2 or SQL Server
• Excellent communication skills (oral and written) including an ability to communicate effectively at senior levels within client organizations
• Strong knowledge of the AD ‘world’ is mandatory
• Ability to work independently toward stated business goals

We are looking for a detail-oriented Business Analyst with expertise in Tableau, statistics, SQL, and Excel. The role involves data analysis, creating interactive dashboards, and providing actionable insights to support business decisions and improve operations.

Key Responsibilities:

• Data Analysis & Visualization: Use Tableau for dashboards and conduct statistical analysis.
• SQL & Data Management: Write and optimize SQL queries, ensure data accuracy.
• Reporting: Develop Excel spreadsheets, analyze business processes, and provide reports.
• Collaboration: Work with cross-functional teams to gather requirements and deliver insights.
• Project Management: Manage multiple projects, deliver timely reports, and support teams with data insights.

ABOUT US.

Established in 2009, Ashnik is a leading open-source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open-source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of the team for an upcoming project at client location.

QUALIFICATION AND EXPERIENCE

• Preferably have a working experience of 4 Years and more , on production PostgreSQL DBs.
• Experience of working in a production support environment
• Engineering or Equivalent degree
• Passion for open-source technologies is desired

ADDITIONAL SKILLS

• Install & Configure PostgreSQL, Enterprise DB
• Technical capabilities PostgreSQL 9.x, 10.x, 11.x
• Server tuning
• Troubleshooting of Database issues
• Linux Shell Scripting
• Install, Configure and maintain Fail Over mechanism
• Backup - Restoration, Point in time database recovery
• A demonstrable ability to articulate and sell the benefits of modern platforms, software and technologies.
• A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships.

RESPONSIBILITIES

• Monitoring database performance
• Optimizing Queries and handle escalations
• Analyse and assess the impact and risk of low to medium risk changes on high profile production databases
• Implement security features
• DR implementation and switch over

LOCATION: Bangalore and Mumbai

Skills:

• Expertise in Python 3 on AWS serverless
• Experience in AWS serverless stack Appsync, Lambda, Cognito, API Gateway, DynamoDB, Elasticsearch, SQS, S3, Code commit & Code Deploy.
• Proficient in modern microservice-based architectures and methodologies.
• Experience in a database technology, preferably No-SQL such as AWS DynamoDB.
• Build human-centric UX with us using technologies like React, TypeScript, GraphQL, and CSS-in-JS.
• Experience building data processing pipelines (SQS, Kinesis, DynamoDB, AWS Lambda, or similar)
• Deep technical hands-on experience developing in REST/JSON or SOAP/XML, combined with strong knowledge of concepts such as CORs (Cross Origins Resources), headers, security, JSON and http concept.
• Experience with Github and advanced Github features (good to have).
• Must have worked as a part of Agile Teams and DevOps practices such as continuous Integration tools (e.g. Jenkins), code repository, creating CI/CD pipelines is required.

• Developing and implementing highly responsive UI
• Design software with great UX
• Produce clean and efficient code
• Troubleshoot, debug and upgrade existing software
• Management of entire end-to-end project pipeline

• Strong working knowledge of React JS and Redux
• Experience with JavaScript and CSS
• Experience with REST APIs
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment)
• Understanding of layout aesthetics
• Git knowledge is a plus
• Comfortable in working in Linux based environment

We are looking for a full-stack developer with  3+ years of experience in NodeJS and frontend technologies like HTML/CSS/JS + ReactJS + VueJS

- Strong Coding Skills
- Experience building scalable products
- 3+ years of experience in NodeJS with an understanding of callbacks, async/await, promises,
  asynchronous functions, usage of third-party libraries, ExpressJS, PassportJS etc
- Good command over Data Structure, Algorithms
- Experience working with NoSQL & SQL Databases like Mysql, MongoDB, ElasticDB, Redis etc
- Good design skills
- The ability to produce bug-free and production-grade code
- Knowledge of Go, Docker and kuberneates is a plus.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

Thast what we think would bloom up your personal life, as a gesture for helping us with your talents.

Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!