Client Onboarding - SAAS ( Software as a Service )

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

Job Details

- Job Title: Specialist I - Software Engineering-.Net Fullstack Lead-TVM

- Industry: Global digital transformation solutions provider

- Domain - Information technology (IT)

- Experience Required: 5-9 years

- Employment Type: Full Time

- Job Location: Trivandrum, Thiruvananthapuram

- CTC Range: Best in Industry

Job Description

· Minimum 5+ years experienced senior/Lead .Net developer, including experience of the full development lifecycle, including post-live support.

· Significant experience delivering software using Agile iterative delivery methodologies.

· JIRA knowledge preferred.

· Excellent ability to understand requirement/story scope and visualise technical elements required for application solutions.

· Ability to clearly articulate complex problems and solutions in terms that others can understand.

· Lots of experience working with .Net backend API development.

· Significant experience of pipeline design, build and enhancement to support release cadence targets, including Infrastructure as Code (preferably Terraform).

· Strong understanding of HTML and CSS including cross-browser, compatibility, and performance.

· Excellent knowledge of unit and integration testing techniques.

· Azure knowledge (Web/Container Apps, Azure Functions, SQL Server).

· Kubernetes / Docker knowledge. Knowledge of JavaScript UI frameworks, ideally Vue Extensive experience with source control (preferably Git).

· Strong understanding of RESTful services (JSON) and API Design.

· Broad knowledge of Cloud infrastructure (PaaS, DBaaS).

· Experience of mentoring and coaching engineers operating within a co-located environment. 

Skills: .Net Fullstack, Azure Cloudformation, Javascript, Angular

Must-Haves:

.Net (5+ years), Agile methodologies, RESTful API design, Azure (Web/Container Apps, Functions, SQL Server), Git source control

******

Notice period - 0 to 15 days only

Job stability is mandatory

Location: Trivandrum

F2F Weekend Interview on 14th Feb 2026

Job Description

We are looking for a creative and talented Video Editor / Motion Graphic Designer to join our growing digital marketing team! In this role, you will be responsible for crafting social media posts animations, raw footage into high-quality, engaging video content that supports our marketing campaigns across various digital platforms. You will work closely with marketing teams, project managers, and other creatives to bring video concepts to life and ensure our videos resonate with our target audience.

Responsibilities

• Edit and assemble video content for various digital marketing channels, including social media, website, and email marketing.
• Collaborate with marketing teams to understand campaign goals and brand messaging.
• Translate marketing briefs and scripts into visually compelling video stories.
• Utilize professional editing software (e.g., Adobe Premiere Pro, Final Cut Pro) to edit footage, add graphics, transitions, sound effects, and music.
• Ensure smooth flow, pacing, and storytelling throughout the video.
• Maintain a high standard for video quality, including color correction, audio balancing, and formatting for different platforms.
• Manage and organize video files efficiently.
• Stay up-to-date on the latest video editing trends and best practices.
• Participate in brainstorming sessions and contribute creative ideas for video content.

Qualifications

• Proven experience as a Motion Graphics / Video Editor, preferably within a digital marketing agency .
• Strong understanding of video editing principles and techniques.
• Proficiency in industry-standard video editing software (e.g., After Effects, Adobe Premiere Pro, Final Cut Pro, Adobe Photoshop).
• Excellent organizational skills and the ability to manage multiple projects simultaneously.
• A keen eye for detail and a commitment to producing high-quality work.
• Strong communication and collaboration skills.
• Familiarity with social media platforms and video marketing trends is a plus.
• A creative and results-oriented mindset with a passion for visual storytelling.

Benefits

• Opportunity to work on a variety of exciting digital marketing projects.
• Collaborative and fast-paced work environment.
• Be part of a growing and innovative company.

we are hiring for memory design

experience: 4+yrs

location: remote

skills required:

1. Sound Knowledge of SRAM Memory compiler and memory instance Design
2. Design Validations e.g. Design Margin closure, SA and Self Time Analysis
3. Timing and Power characterization
4. Communication skill

Requirements

• 3+ years of experience in the Development of JAVA technology.
• Strong Java Basics
• Linux
• SpringBoot or Spring MVC
• Hands-on experience in Relational Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Java 8
• Any Caching Mechanism
• Good at problem-solving

Good to Have Skills:

• 3 years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem-solving skills.
• Ability to work in a fast-paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding AI/ML algorithms is a plus.

Requirements:

• 2+ years of experience (4+ for Senior Data Engineer) with system/data integration, development or implementation of enterprise and/or cloud software Engineering degree in Computer Science, Engineering or related field.
• Extensive hands-on experience with data integration/EAI technologies (File, API, Queues, Streams), ETL Tools and building custom data pipelines.
• Demonstrated proficiency with Python, JavaScript and/or Java
• Familiarity with version control/SCM is a must (experience with git is a plus).
• Experience with relational and NoSQL databases (any vendor) Solid understanding of cloud computing concepts.
• Strong organisational and troubleshooting skills with attention to detail.
• Strong analytical ability, judgment and problem-solving techniques Interpersonal and communication skills with the ability to work effectively in a cross functional team.

About AeroLeads:

• AeroLeads is a B2B SaaS product company used by 200,000 users globally. We are a 4-year-old startup that is bootstrapped and profitable.
• We are among the top 50 SaaS companies in India and growing by 10% monthly.
• We are continuously rated 4.5+/5 and higher by our customers.

About Founder:

The founder is a serial entrepreneur with 15 years of technology, software, sales, and marketing experience. He has a successful exit from earlier ventures and sold his last startup to a major Australian marketing company.

Are you the one ❤️? 

We are looking for one -

• Sales targeting: Actively approach targeted business clients (telephone, email, chats etc).
• Relationship Management: Manage relationships with existing customers and ensure exceptional customer service.
• Coordination: Coordinates closely with team to ensure effective execution of customer inquiries.

Key Requirements:

• 4-5+ year experience in outbound/inbound sales, experience in an International SAAS market is a plus
• Willing to work in Night shifts (central time zone i.e 9.00 PM to 5.00 AM IST )
• Min Bachelors Degree

We at Wow Labz are always striving to look for exciting problems to solve. Whether we’re creating new products or helping a small startup extend its reach, we build from our heart. We’re entrepreneurial and we love new ideas. Fun culture with a team that cares about your development and growth.

We are looking for an expert in machine learning to help us extract maximum value from our data. You will be leading all the processes from data collection, cleaning, and preprocessing, to training models and deploying them to production. In this role, you should be highly analytical with a knack for analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data. We also want to see a passion for machine-learning and research.

• Identify valuable data sources and automate collection processes
• Study and transform data science prototypes
• Research and Implement appropriate ML algorithms and tools
• Develop machine learning applications according to requirements
• Extend existing ML libraries and frameworks
• Cross-validate models to ensure their generalizability
• Present information using data visualization techniques
• Propose solutions and strategies to business challenges
• Collaborate with engineering and product development teams
• Guide and mentor the respective teams

• Proven experience as a Machine Learning Engineer or similar role
• Demonstrable history of devising and overseeing data-centered projects
• Understanding of data structures, data modeling and software architecture
• Deep knowledge of math, probability, statistics and algorithms
• Experience with cloud platforms like AWS/Azure/GCP
• Knowledge of server configurations and maintenance.
• Knowledge of R, SQL and Python; familiarity with Scala, Java or C++ is an asset
• Familiarity with machine learning frameworks (like Keras or PyTorch) and libraries (like scikit-learn)
• Experience using business intelligence tools (e.g. Tableau) and data frameworks (e.g. Hadoop)
• Ability to select hardware to run an ML model with the required latency
• Excellent communication skills
• Ability to work in a team
• Outstanding analytical and problem-solving skills

• Inclination towards Mathematics and statistics to understand the algorithms at a deeper level
• Strong OOPs concepts (python preferable)
• Hands on experience with Flask or Django
• Ability to learn latest deployed models and understand their core architecture to gain breadth of expertise

• You are curious and aware of the latest tech trends
• You are self-driven
• You get a kick out of leading a solution towards its completion.
• You have the capacity to foster a healthy, stimulating work environment that frequently harnesses teamwork
• You are fun to hang out with!

An entrepreneurial conference research and production company looking for an ambitious, dedicated and experienced Conference Manager to help grow both the conferences and the company.

We are looking for someone creative, organised and passionate about project management and events,who can plan an event from start to finish that exceed our expectations.

Key tasks and responsibilities:

• Development, production and delivery of projects from proposal to execution, on time, within budget, that exceed our expectations
• Coordinate all operations, from sourcing and negotiating with vendors and suppliers to venue searches and bookings
• Setting, communicating and maintaining timelines and priorities on every project
• Develop and maintain event databases, such as filtering and segmentation, with meticulous attention to detail
• Coordinate event logistics and collateral material design, production and distribution and maintain production schedules for event materials/collateral
• Communicating, maintaining and developing client and supplier relationships
• Perform general duties to support event planners, project managers and the Global Event team
• Analyse events portfolio and key performance areas and prepare event follow-up reports, identify areas to improve on for future events
• Montoring calendars and booking in meetings and calls for the management team 
• Competitor research, analysis and reporting

·      

Candidate requirements:

• Minimum 2-3 years minimum operational or project management experience from a B2B events/conference production company
• Graduated to degree level or equivalent in your chosen discipline, ideally Marketing, Social Sciences, Humanities, Languages or similar
• Fluent in written and spoken English
• Ability to work under pressure and meet demanding deadlines
• Ability to work independently and show a strong sense of initiative, taking ownership of key projects when required with a proactive attitude
• Ability to multitask, prioritise and be flexible is essential
• Works well as part of fast-paced team, prioritising effectively and managing workload
• Excellent IT skills - proficient in both Windows and Mac operating systems (i.e. PowerPoint, Keynote, Excel, Word, Outlook)
• Strong interpersonal and communication skills both verbal and written, able to successfully interact with all parts of the business and stakeholders at all levels
• Excellent organisational, analytical and administrative skills, meticulous attention to detail
• Flexible in approach and able to amend hours as required to suit business needs
• Adept at general administrative tasks like budgeting, data entry, and word processing