Client Engagement

Job description

About the company - Exploring Infinities is a EdTech company headed by Neelakantha Bhanu Prakash, which reaches out to students across different educational institutions, employees across a lot of corporates and training them in speed and mental ability by harnessing the infinite brain potentials of the human brain, addressing a variety of audiences in various conferences, for creating awareness on capacities of the human brain by holding demonstrations, workshops.

Roles and Responsibilities:

• Willing to familiarise yourself with the company's vision and mission seeking to accomplish set goals and objectives.
• Collating and maintaining client information in the CRM database.
• Make calls to clients and respond to callback requests for international regions like US, Canada, Middle East, ANZ, EMEA, LATAM etc...
• Email & whatsapp conversations with potential leads.
• Convert potential leads into customers.
• Learning & using our customer relations management software & others.
• Related computer softwares.

Requirements:

• Excellent written and verbal communication skills.
• Laptop is mandatory.
• Willing to work in a startup environment (fast paced).
• Willing to work 6 days a week.

Benefits:

• Competitive salary benefits
• Uncapped Incentives
• Exemplary growth cycle
• Impressive workspace and culturally diversified workforce.

1. Develop, and maintain Java applications using Core Java, Spring framework, JDBC, and threading concepts.
2. Strong understanding of the Spring framework and its various modules.
3. Experience with JDBC for database connectivity and manipulation
4. Utilize database management systems to store and retrieve data efficiently.
5. Proficiency in Core Java8 and thorough understanding of threading concepts and concurrent programming.
6. Experience in in working with relational and nosql databases.
7. Basic understanding of cloud platforms such as Azure and GCP and gain experience on DevOps practices is added advantage.
8. Knowledge of containerization technologies (e.g., Docker, Kubernetes)
9. Perform debugging and troubleshooting of applications using log analysis techniques.
10. Understand multi-service flow and integration between components.
11. Handle large-scale data processing tasks efficiently and effectively.
12. Hands on experience using Spark is an added advantage.
13. Good problem-solving and analytical abilities.
14. Collaborate with cross-functional teams to identify and solve complex technical problems.
15. Knowledge of Agile methodologies such as Scrum or Kanban
16. Stay updated with the latest technologies and industry trends to improve development processes continuously and methodologies.

Finance Controller

Location-

Gurgaon

Full

time

About Qrata:Itis a talent-first-focused service-enabled platform that builds TRUSTED CONNECTIONS between talent and organizations via transparent communications and

two-sided intelligence.

The Company:

Our client was founded in 2017, it is a Series B funded growth-stage egg brand

and Agritech start up, funded by IvyCap Ventures, NabVentures, Avaana Capital,

Rebright Partners and Others. The founders Abhishek Negi, Uttam Kumar, Aditya

Singh are alumni of IIT – Kharagpur.

They are building a brand

of eggs in a $12 Billion egg consumption market which is growing at rapidly at

15% annually. With growing demand for hygienic and branded foods, Eggoz is

striving to build the largest branded egg company and organize the egg sector.

It aims to deliver superior nutrition with sustainable farming, aim at better

income for farmers and strive for 24-hour freshness ‘chicken to plate’, thereby

holistically attempting to solve the current challenges in the industry.

The business model is

asset-light and tech-first where farmers are on boarded to an integrated

platform, which includes poultry feed & nutrition integration using only

herbal ingredients, and bird management technology to improve farmer income.

It is leading and fastest

growing brand of eggs. Its products are available in Omni-channel retail in 5

major metro cities and nearby non-metro towns. In the next phase, Eggoz aspires

to become a household brand. It is looking to scale the brand and platform to

rest of the country and build the largest national brand of eggs. It aims to

build excitement around eggs and build the entire category of eggs and

egg-based products.

You

will enjoy being a part if you

• Are Hungry enough to get

your hands dirty and hustle through.

• Have First principles

approach towards any problem.

• Are Humble to accept

mistakes and work collaboratively to find answers.

• Love being part of a 0 to

1 and 1 to 10 journey.

Job

Summary:

The Finance Controller is a

crucial role within the finance department, responsible for overseeing and

managing all aspects of financial operations and reporting for the

organization. This role ensures accuracy, compliance, and efficiency in

financial activities while providing strategic guidance to senior management

for making informed business decisions.

Key

Responsibilities include:

Financial

Reporting:

o

Prepareandreviewmonthly,quarterly,andannualfinancialstatements,ensuring

accuracy and compliance

with accounting standards (e.g., GAAP/IFRS).

o

Consolidatefinancialdatafromvariousdepartmentsorsubsidiaries,ensuringtimely

and accurate reporting to

management and external stakeholders. § Internal Controls and Compliance:

o

Establishandmaintaininternalcontrolprocedurestosafeguardtheorganization's

assets and ensure compliance with regulatory requirements.

o

Monitorfinancialtransactionsandprocessestoidentifyandmitigateanypotential risks

or discrepancies.

o

Coordinatewithexternalauditorsforannualauditsandreviews. § Cash Flow

Management:

o

Managecashflowandliquiditytoensuresufficientfundsareavailableforoperational

needs and strategic investments.

o

Implementcashflowforecastingandanalysistopredictpotentialliquiditychallenges

and develop appropriate solutions.

Financial

Operations:

o

Superviseandmanagetheaccountingteam,ensuringaccurateandtimelyrecordingof

financial transactions,

including accounts payable, accounts receivable, and general

ledger entries.

o

Reviewandapprovefinancialtransactions,invoices,andexpensereports. o

Overseepayrollprocessingandtaxcompliance.

Strategic

Financial Guidance:

o

Collaboratewithseniormanagementtoprovidefinancialinsightsand

recommendations that align

with the organization's goals and growth plans.

o

Participateinbusinessstrategydiscussions,mergersandacquisitions,andcapital

investment decisions.

Team

Leadership and Development:

o

Leadandmentorthefinanceteam,fosteringacultureofcollaboration,growth,and

continuous improvement.

o

Providetrainingandprofessionaldevelopmentopportunitiestoenhanceteam

members' skills and

knowledge.

Candidate

Skills & Qualifications

• Bachelor's degree in

Finance, Accounting, Business, or a related field. MBA or CPA/CMA/CFA

certification is a plus.

• Proven experience

(typically 8+ years) in finance or accounting roles, with at least 3-5 years in

a managerial or supervisory capacity.

• Strong understanding of

financial principles, regulations, and reporting standards.

• Proficiency in financial

software, ERP systems, and advanced Excel skills.

• Excellent analytical,

problem-solving, and decision-making abilities.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

• Your responsibilities:
• Build, improve and extend NLP capabilities
• Research and evaluate different approaches to NLP problems
• Must be able to write code that is well designed, produce deliverable results
• Write code that scales and can be deployed to production

• Fundamentals of statistical methods is a must
• Experience in named entity recognition, POS Tagging, Lemmatization, vector representations of textual data and neural networks - RNN, LSTM
• A solid foundation in Python, data structures, algorithms, and general software development skills.
• Ability to apply machine learning to problems that deal with language
• Engineering ability to build robustly scalable pipelines
• Ability to work in a multi-disciplinary team with a strong product focus

Bachelor's degree in Computer Science or a related field, or equivalent work experience

Strong understanding of cloud infrastructure and services, such as AWS, Azure, or Google Cloud Platform

Experience with infrastructure as code tools such as Terraform or CloudFormation

Proficiency in scripting languages such as Python, Bash, or PowerShell

Familiarity with DevOps methodologies and tools such as Git, Jenkins, or Ansible

Strong problem-solving and analytical skills

Excellent communication and collaboration skills

Ability to work independently and as part of a team

Willingness to learn new technologies and tools as required

• Should be independent contributor.
• Writing individual user stories that are very clear and concise and are easy to understand and implement by the development team.
• Identifying related user stories and epics, grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary
• Prepare EPICS, Themes , User Stories and maintain product backlog, release backlog
• Constantly groom user stories, update acceptance criteria and keep the backlog up-to date
• Reviews, explain, orally, visually user stories, functional aspect of the system
• Participate in sprint review meetings, accept stories that meet the user acceptance criteria
• Manage changes to the stories, split user stories as appropriate
• Preparation of Documentation, Help files, and other project documentation to assure quality of the products and tests to be developed.
• Serve as a liaison with the business community and IT to ensure that changes are understood.
• Promptly escalate issues, which affect product delivery and quality that are beyond scope of influence and report same to Project Lead/technical lead

• Experience in functional decomposition of requirement in a logical manner.
• Ability to articulate functional acceptance criteria.
• Ability to draw visuals manually or using any tool to present functionality and system behavior
• Ability to interview users and capture user requirement as stories
• Client interactions during the project/product life cycle
• Good analytical skills
• 3-5 years of experience in Agriculture domain.
• Over all understanding of ERP, SCM, CRM kind of business process for better comprehension
• At least 1 full life cycle development experience of Concept to Delivery
• Hands on tools like JIRA, TFS kind of requirement management repositories
• Working experience of 3-5 years of Agile based projects as B.A. and aware of all nuances of Agile, SCRUM methodologies.

Hi All,

We are looking for FULL STACK- JAVA Professionals @ Winsoft Technologies (I) Pvt Ltd

Experience - 4+ Years relevant

Location     - Pune (Remote working facility available)

Benefits      - Competitive CTC and other rewarding benefits

What we are looking for -

• Full-stack developers to be a part of our high-performance team.
• You will work from requirements drawn up by Product Managers and Senior Developers to devising top-notch visualization using SVG graphics, Angular, and React JS.
• Collaborate with highly specialized engineers for building microservices with polyglot persistence.
•  
•  

Technology Stack-

Must-Have Expertise in Java, Spring Boot, Rest API, ReactJs, Angular JS 2+, PostgreSQL, multithreading

Desirable Skills - ELK Stack (ElasticSearch, Logstash, Kibana), D3, Angular 8, JMS (Kafka or ActiveMQ), SNMP, Shell Scripting, Git, Redis, Docker

If you are interested in an exciting role with learning and rewards, do apply. 

• Min 7+ Years of experience as Testing experts
• Test Engineer with 3+ Yrs of experience inTOSCAautomation Tool
• Responsible for planning, designing, deploying, maintenance and troubleshooting related toTOSCA
• Must have a proven experience ofin leading the development of automation framework and automation (functional) test scripts
• Good knowledge and hands one experience inTOSCAautomation Tool
• Execute test automation scripts and Publish test reports
• Design and develop Test Automation Scripts usingTosca
• Holds good knowledge and experience in differentToscarelated automation frameworks