Client Engagement

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Content Writer - Website Team

Experience Level: 2+ Years

Location: Bengaluru, Karnataka(On-site)

About the Role

Moshi Moshi is looking for a Website Content Writer to create engaging, user-friendly, and SEO-optimized content for websites, landing pages, web applications, and digital products.

The ideal candidate should be able to understand client briefs, conduct research, and independently create high-quality website content across multiple industries while collaborating closely with UI/UX Designers, Developers, SEO Specialists, and Project Managers.

Key Responsibilities

Website Content

• Write compelling content for:
• Home Pages
• Service Pages
• Product Pages
• Landing Pages
• About Us Pages
• Company Profiles
• Blogs
• FAQs
• Case Studies
• Website Microcopy (Buttons, Forms, CTAs)
• Ensure content aligns with the client's brand voice, business objectives, and target audience.

Research & SEO

• Understand client businesses and conduct industry research.
• Perform basic keyword research and competitor analysis.
• Create SEO-friendly website content.
• Optimize page titles, meta descriptions, headings, and on-page content.
• Follow SEO best practices while maintaining readability and user experience.

Collaboration

• Work closely with UI/UX Designers to align content with user journeys.
• Coordinate with Developers to ensure accurate content implementation.
• Participate in client briefing calls whenever required.
• Manage revisions and feedback efficiently while maintaining quality.

AI-Assisted Content Creation

• Use AI tools to support research, ideation, outlining, and first drafts.
• Review, refine, and fact-check AI-generated content before delivery.
• Explore AI-assisted workflows to improve productivity and content quality.

Required Skills

Content & Writing

• Excellent written English and grammar.
• Strong website content writing and storytelling skills.
• Ability to understand technical concepts and translate them into clear, engaging, and user-friendly website content.
• Strong research and analytical skills.
• Content structuring and information hierarchy.
• Editing and proofreading with high attention to detail.
• Ability to adapt writing style across different industries and brand voices.

SEO Knowledge

• Basic On-Page SEO.
• Keyword Research.
• Search Intent.
• Meta Titles & Descriptions.

Tools

Must Have

• Google Docs
• Microsoft Office

Good to Have

• WordPress CMS
• Google Search Console
• Google Analytics
• Ahrefs / SEMrush

AI Tools (Preferred)

• ChatGPT
• Gemini
• Claude
• Perplexity
• Grammarly AI

Good to Have

• Copywriting skills with an understanding of persuasive and conversion-focused writing.
• Experience writing for technology, SaaS, FinTech, Healthcare, Manufacturing, Enterprise, or other B2B industries.
• Familiarity with UX writing, website information architecture, and user-centric content.
• Understanding of both B2B and B2C content strategies.
• Ability to quickly research unfamiliar industries and create high-quality, accurate content.

What We're Looking For

• 2–4 years of experience in website or digital content writing.
• Strong portfolio showcasing website content across multiple industries.
• Good understanding of SEO and digital content best practices.
• Ability to manage multiple projects and deadlines.
• Strong research, communication, and collaboration skills.
• Agency experience will be an added advantage.
• Willingness to adopt AI-assisted workflows to improve speed and quality.

Mandatory Requirement

Please attach your writing portfolio, website samples, blogs, or published work along with your application.

Applications without writing samples or a portfolio will not be considered.

We are looking for a seasoned and results-driven Senior QA Engineer with 5 to 7 years of experience in Manual and Automation Testing. The candidate should have deep expertise in QA processes, strong automation skills using Python or equivalent, and the ability to lead quality initiatives for our core product suite. You won't just be finding bugs — you will be building a resilient quality ecosystem that leverages modern tools.

What You’ll Be Doing:

● Understand business requirements and convert them into test scenarios and test cases

● Perform Manual Testing including Functional, Regression, Integration, & System Testing

● Develop, maintain, and execute Automation Scripts using Python

● Identify, report, and track defects using defect management tools

● Work closely with Developers, Product Managers, and QA team members

● Lead requirement analysis, test planning, and test case reviews

● Contribute to improving QA processes and automation coverage

● Participate in sprint planning, retrospectives, and cross-functional reviews

● Identify, report, and track defects using defect management tools; manage triage and resolution with development teams

● Catch edge cases before they become production issues

● Co-ordination is release processes

Automation Skills:

● Maintain, and extend robust Automation Frameworks ( PyTest / Selenium) for UI and

backend services as well as design patterns, and CI/CD integration

● Monitor nightly automation runs, troubleshoot defects

● Ability to design, extend, debug, and maintain test frameworks independently API and Database Testing:

● Perform contract testing and functional validation of REST APIs using Postman or similar tools.

● Write complex SQL queries to validate data pipelines, migrations

Qualifications:

● Strong understanding of Software Testing concepts

● Experience in writing Test Cases and Test Scenarios

● Experience in Defect Tracking tools (JIRA, etc.)

● Experience in CI/CD tools (Jenkins, GitHub Actions, GitLab CI)

● Experience in Agile / Scrum methodology

● Strong analytical and problem-solving skills with a 'break-it' mentality

● Good communication skills — ability to articulate quality risks to non-technical stakeholders

● Self-motivated, quick learner, and proactive in driving quality culture

● Strong team player with empathy to help developers 'fix-it'

● Exposure to Agentic AI testing frameworks

REPORTING: This position will report to Sr. Project Manager or as assigned by Management.

EMPLOYMENT TYPE: Full-Time, Permanent

LOCATION: Jaipur (Work from Office)

SHIFT TIMINGS: 10:00 AM - 07:00 PM IST

Key Responsibilities – Taxation & Financial Reporting

1. Income Tax

Preparation and filing of corporate/individual income tax returns.

Computation of advance tax and self-assessment tax.

Handling TDS calculations, payments, returns, and reconciliations.

Coordinating with tax consultants and managing income tax assessments/notices.

Ensuring compliance with all direct tax regulations.

2. GST Compliance

Preparation and filing of GST returns (GSTR-1, GSTR-3B, annual returns).

Reconciliation of GSTR-2A/2B with purchase registers.

Managing input tax credit (ITC) reconciliation and optimization.

Handling GST audits, notices, and departmental queries.

Ensuring timely payment of GST liabilities.

3. Balance Sheet & Financial Statements

Finalization of Balance Sheet, Profit & Loss Account, and Cash Flow Statements.

Month-end and year-end closing activities.

Ledger scrutiny and reconciliation of all major accounts.

Provisioning, accruals, and depreciation calculations.

Coordinating with statutory auditors for financial statement finalization.

We are looking for someone with a flair for communication to join our social media marketing team.

Responsibilities:

•  Overseeing the company’s social media accounts management.
• Developing creative, engaging, innovative content for regularly scheduled posts, which would enlighten audiences and help in promoting brand-focused messages.
• Growing and expanding the company’s social media presence into new social media platforms, plus increases presence on existing platforms including Facebook, Linked In, Twitter, and Instagram.
• Developing social media plans, new content and engagement strategies, and day-to-day management of social media profiles.
• Cultivating leads and sales by online marketing.
• Generating posts for various social media platforms.
•  Managing content (Including website) and SEO ( Search Engine Optimization) and generating inbound traffic.
• Monitoring the social media campaigns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement.
• Participating in interviews, hiring process as well as the learning and development process of the social media team members.
• Working closely with other departments to develop social media timelines that coinciding with new product releases, ad campaigns, or other brand messages.
• Researching and developing reports on competitor activity within social media spaces.

Required Skills

• Bachelor’s degree in a related field or equivalent work experience.

• Background in media, marketing, and/or communications.

• Superior written and verbal communication skills

• Strong grammar and spelling skills with attention to detail and accuracy.

• Ability to produce high-quality work within a short time frame.

• Agile and able to adapt in a fast-paced environment

• Sound understanding of social media and the amplification of digital content.

• The ability to multitask, meet deadlines and work efficiently within a small team environment.

• Polished interpersonal skills and ability to work with the team.

• Enthusiastic, positive and good at idea generation.

• Any photography/videography skills an asset

• Responsible for advising clients in the areas relating to Company registration, GST registrations, tax services, and corporate filings, etc.
• Responsible for client Handling across the globe and able to Close the Loop.
• Must be capable of engaging with the clients on multiple communications channels and be one point of contact for any quires. 
• Convert prospective leads into sales and explore opportunities for up-selling and cross-sales
• Develop contacts and build good Business Relations with Clients. And to ensure minimum refunds and maximum Positive Feedbacks. 

• Job Title: - Sales Manager
• Location:- Ambali-Bopal Road, Ahmedabad

Objectives of this Role: -

• They are looking for Female candidates only.
• Represent our company, with a comprehensive understanding of our offerings.
• Research consumer needs and identify how our solutions meet them.
• Hire, train, motivate, and advise a team of sales representatives
• Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance.
• Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives.
• Generate leads, and build and nurture client relationships

Daily and Monthly Responsibilities: -

• Create and execute a strategic sales plan that expands customer base and extends global reach
• Meet with potential clients and grow long-lasting relationships by understanding their needs
• Track, analyze, and communicate key quantitative metrics and business trends as they relate to partner relationships.
• Recruit salespeople, set objectives, train and coach, and monitor performance ensuring assigned tasks and responsibilities are fulfilled.
• Identify knowledge gaps within the team and develop a plan to fulfill them.
• Oversee the sales team to ensure company quotas and standards are met by holding daily check-ins with team to set objectives for the day and monitor progress regularly.
• Manage month-end and year-end close processes

Skills and Qualifications: -

• Bachelor’s degree in marketing or business administration.
• 4+ years in sales management within a corporate setting
• Proven track record of success the sales cycle from plan to close
• Excellent communication, interpersonal, and organizational skills
• Superb leadership ability

• Deep knowledge in one or more domains of the study required for the function.
• Capability to write clear and structured technical documents.
• Ability to participate in multi-lingual meetings, very good communication skills, and able to work in a team.
• The capability of working in an international/multicultural environment.
• Ability to apply high quality standard

• Good experience in Angular.
• Good experience & knowledge of latest trends in Java, J2EE, Spring framework, Oracle, SQL, HTML, XML, XSD.
• Good knowledge of web services (SOAP, REST).
• Good knowledge of Cloud Technologies and Micro Services is an asset
• Experience with the following tools/ frameworks: Maven, GIT
• Experience in PKI is an asset

• The methodology is Agile
• Reporting tools are JIRA and Confluence

• Provision of expert advice and assistance, technology watch, architectural considerations, applicable standards, solution patterns, and best practices in Angular,
• J2EE, Web services, and SSL/TLS technologies
• Providing solution options
• Development of applications (full stack) using the technologies/tools mentioned in the specific expertise
• Review of Information Systems Infrastructure Architectures
• Performing PoC in the requested technologies
• Participation in user, service, and project meetings
• Create / update documentation as part of knowledge management
• Strive for innovation and open to new trends

• Hands on Experience on  PHP, Laravel, MySQL, jQuery, HTML5, Linux
• Knowledge of open source platforms like Wordpress will be an added advantage.
• Experience on Angular JS or React is preferable
• Experience using and deploying on Linux.
• Experience in teams using CI / CD Pipeline -  Git, Jenkins
• Experience working in agile methodology