Subject Matter Expert

Job Summary:

Technical Support Associates

We are looking for technically skilled and customer-oriented SME Voice – Technical Support Associates to provide voice-based support to enterprise clients. The role involves real-time troubleshooting of complex issues across servers, networks, cloud platforms (Azure), databases, and more. Strong communication and problem-solving skills are essential.

Key Responsibilities:

- Provide technical voice support to B2B (enterprise) customers.

- Troubleshoot and resolve issues related to:

- SQL, DNS, VPN, Server Support (Windows/Linux)

- Networking (TCP/IP, routing, firewalls)

- Cloud Services – especially Microsoft Azure

- Application and system-level issues

- Assist with technical configurations and product usage.

- Accurately document cases and escalate unresolved issues.

- Ensure timely resolution while meeting SLAs and quality standards.

Required Skills & Qualifications:

- 2.5 to 5 years in technical support (voice-based, B2B preferred)

 Proficiency in:

- SQL, DNS, VPN, Server Support

- Networking, Microsoft Azure

- Basic understanding of coding/scripting

- Strong troubleshooting and communication skills

- Ability to work in a 24x7 rotational shift environment

Senior Software Engineer (Frontend) – Credit Card Platform (Team Lead)

What you'll do:

• Perform complex application programming activities with an emphasis on mobile development: Angular, Node, TypeScript, JavaScript, Apache Cordova, RESTful APIs and more
• Assist in the definition of system architecture and detailed solution design that are scalable and extensible
• Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
• Own the quality of code and do your own testing. Automate feature testing and contribute UI testing framework
• Become a subject matter expert for our mobile applications
• Deliver amazing solutions to production that knock everyone’s socks off
• Mentor junior developers on the team

What we’re looking for:

• Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
• A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
• A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
• Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.
• Flexible and willing to accept change in priorities, as necessary

Basic Qualifications: 

• Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University
• At least 6 years of experience designing, developing, and delivering web applications with Angular, Node, Typescript, IONIC and JavaScript
• At least 2 years of experience building iOS-based applications utilizing hybrid technologies
• At least 2 years of experience with AWS and/or Openshift
• Experience integrating with native device API’s (iOS)
• Experience with front-end and/or mobile-specific testing frameworks
• Strong experience in object-oriented design and development
• Knowledge of building and consuming RESTful APIs
• Excellent sense of web design, passionate about creating and refining great mobile user experiences.
• Ability to manage multiple tasks and consistently meet established timelines  
• Strong collaboration skills
• Excellent written and verbal communications skills

Preferred Qualifications:

• Proficient with Apache Cordova framework
• Built or maintained custom Cordova plugin

• Demonstrable knowledge of native coding background in iOS

• Understanding of Apple certificate and profile management
• Experience developing and deploying applications within Kubernetes based containers
• Experience in Agile and SCRUM development techniques

• As a senior backend engineer, you will be expected to execute and deliver large and complex projects end-to-end, with or without the involvement of other team members
• Ensuring timely delivery of all product deliverables
• Play a key role in technical discussions within the team and be the go-to person for the team for guidance and troubleshooting
• Understand key Business and Engineering metrics around performance, quality, and availability and work regularly with the team to push the boundaries and improve them periodically
• Proactively participate in code reviews and architecture and design discussions
• Mentoring junior engineers and setting best practices for coding, code reviews, etc.
• Help the organization in building a top-quality team by participating in hiring initiatives and evangelizing about contributions, accomplishments, and victories

• Strong and self-motivated individuals, should be able to independently drive decisions
• Solid experience in building web-based products
• Overall of 4+ years of expertise in at least one dynamic programming language and one MVC web framework, preferably Ruby on Rails
• Expertise in Database modeling, preferably relational DB, spotting DB bottlenecks, and writing optimized DB queries
• Expertise in all common Cloud technologies, preferably AWS. Knowledge of CI/CD tools and workflows
• Proven track record in building highly-available and scalable distributed systems
• Willingness to play and explore with new technologies and be a Subject Matter Expert and support them
• Someone who believes in small incremental improvements and is passionate about refactoring
• A keen eye for quality with regards to following and establishing good coding practices, improving code coverage
• Good stakeholder management, ability to build trust and rapport with internal and external stakeholders

Associate Manager - Mortgage Operations

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.

Key Responsibilities

·       Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

·       Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

·       Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

·       Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

·       Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

·       Identifying opportunities with existing customers for upselling and cross selling other services.

·       Creating/Managing process documentation for all customers.

·       Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

Skills and Qualifications

·       Prior experience in Operations Management.

·       12+ years in Mortgage Operations.

·       Experience of managing a team of 40-60 Full-time Employees.

·       Leadership and CRM skills.

·       Excellent Communication skills.

·       Transition Experience.

·       Hands-on experience in handling clients directly.

·       Proven track record in People Management.

Benefits

·       Performance-based Incentives.

·       Flexible work Environment.

Location

The role will be situated at our J P Nagar office.

• 2 - 3 Years of experience is required in Java Development.
• Framework - Spring MVC, Spring Boot.
• Good Knowledge in Core Java, OOPS principles is required.
• Web Technologies - HTML, CSS, Javascript.