Affiliate manager

About the Role

We are looking for a Customer Success Manager who will be responsible for managing client relationships, ensuring successful onboarding, and driving long-term customer engagement. The role requires strong stakeholder management skills and the ability to drive product adoption and customer satisfaction.

 Key Responsibilities

• Manage the end-to-end customer lifecycle, including onboarding, engagement, retention, and renewals
• Conduct product onboarding sessions, demos, and training for new customers
• Build and maintain strong relationships with clients, acting as the primary point of contact
• Understand customer goals and ensure the product delivers measurable value
• Monitor customer health metrics, usage patterns, and engagement levels
• Proactively identify risks and take action to prevent churn
• Drive renewals and upsell opportunities in collaboration with Sales teams
• Coordinate with Product, Engineering, and Support teams to resolve customer issues
• Conduct Quarterly Business Reviews (QBRs) and share performance insights
• Collect customer feedback and provide inputs for product improvement
• 
  

Required Skills & Qualifications

• 4–7 years of experience in Customer Success / Account Management / Client Success
• Experience working in SaaS, Martech, or Product-based companies
• Strong communication and relationship management skills
• Experience handling B2B clients
• Proven ability to manage multiple customer accounts simultaneously
• Strong problem-solving and analytical skills
• Ability to explain technical concepts to non-technical users
• Experience in managing client expectations and resolving escalations

Job Title: Senior Java Developer (Immediate Joiners Preferred)

Experience: 5+ Years

Location: Bangalore

Company: Euphoric Thought Technologies

Job Description:

We are looking for a highly skilled Senior Java Developer with 5+ years of experience to join our dynamic team in Bangalore. The ideal candidate should have strong expertise in Java development, excellent problem-solving skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Design, develop, and maintain scalable Java applications
• Write clean, efficient, and well-documented code
• Collaborate with cross-functional teams to define and deliver features
• Troubleshoot, debug, and upgrade existing systems
• Ensure performance, quality, and responsiveness of applications

Required Skills:

• Strong proficiency in Java and object-oriented programming
• Experience with frameworks such as Spring / Spring Boot
• Knowledge of REST APIs, databases, and microservices architecture
• Familiarity with Git and Agile methodologies
• Excellent communication and teamwork skills

Preferred:

• Immediate joiners or candidates with short notice period

Job Purpose

• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.

• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.

• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.

Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal Receivables Management

Job Responsibilities(JR) :

• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.

• Review field follow-up for the portfolio managed towards achievement of target set.

• Monitor the agency / field executive’s performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Regular visit to yard and reporting thediscrepancies / compliant items as a visitreport. (Applicable for Auto, Two Wheeler,

Agri & CTG Loans)

• Ensuring timely allocation and field follow- up.

• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trails updates are recorded in web- collections for follow-up on skip marking,deceased specifically apart from follow-up on normal portfolio.

• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency process Management

• All Banks process to be adhered to in totality in Unit performance

• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlementletters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC

book updation are managed as per the laid down guideline.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time

• Ensure 100% usage of collection system and receipt mobility (HHT).

• Ensure nil delay in cash TAT and mis-posting of payments Vendor Management

• Management of field/ referral vendors

• Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.

Relationships and Roles

To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions

INTERNAL

• Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends

• Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases

• Process team (Process Managers and Central team): For process and compliance related items EXTERNAL

• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement

Code Of Conduct & HR Trainings

To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.

To nominate and get mandatory trainings done for self as per HR training schedules.

Legal

• Initiating legal in high POS delinquent cases.

• Coordination with legal team for effective use and execution of legal tools.

Educational Qualifications

Graduate / Post Graduate / MBA

Key Skills

• Should possess good communication skills

• Good leadership quality and molding and supporting the team for desired results as per management expectations(for \agencies/off-rolls staff)

• Should be able to handle deadlines and compliance items

• Should be good on follow up and accomplishment of targeted achievements

Experience Required

Sufficient hands on work experience of min. 2 years and above in financial industry

• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.

• Should be mature enough to handle customer and agency xecutives/vendors pressurized situations and ensure targets /deadlines

• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.

Major Stakeholders

Customers

• Branch Banking Team

• Operations / Sales / Process / RIC / Legal

Executive Assistant

We have an exciting opportunity for someone who is passionate about people management and is good at multi-tasking. Do you enjoy organizing, setting up events or meetings and aiding those who need help? Executive Assistants do a lot of different things, work with a lot of different people, and end up advancing to a lot of different careers. This position comes along with variability, excitement, and independence.

Location: Alwarpet, Chennai

Job Description:

As an Executive Assistant to the General partner at Boldcap Venture Partners LLP, you will work closely with the partner, schedule meetings for the partner, ensure smooth running of the office, manage HR related activities and manage internal and external communication with employees, vendors and other teams.

Responsibilities:

• Acting as the point of contact between the executives, teams and internal or external colleagues.
• Organizing meetings and closing the loop end to end.
• Handling correspondence directed to general partner.
• Making travel arrangements and detailed travel itineraries of the general partner.
• Taking dictation and minutes and writing them up subsequently.
• Responding to emails and document requests on behalf of executives.
• Producing reports and presentations.
• Co-ordinate with vendors and ensure payments are being processed in time.
• Maintaining the current filing and database system and looking for ways to improve current systems.
• Maintain all expenses sheet with supporting documents like bills, invoices etc.
• Maintain salary file of all employees with reimbursement details if any, check the same and provide to the accounts/payroll team for payroll processing of all Boldcap employees on 30th//31st of every month.
• Co-ordinate with accounts & compliance team for bookkeeping and filing activities.
• General administration and HR-related activities.
• Ensuring employees are adhering to all the policies (travel policy, leave policy etc.) of the company.
• Maintain all leave requests of the employees and keep track of balance leaves in their credit as per the leave policy.

Minimum Qualifications:

• Bcom/Mcom/BBA.
• Must have at least 1 year experience as an EA and possess 5 or more years of experience in total.
• Event management skills & team handling skills will be an added plus.

Other Skills:

• Well-organized, detail-oriented, ability to multi-task with great follow-up skills.
• Excellent time management skills.
• Well-developed organizational skills.
• Attention to detail.
• Great verbal and written communication skills.
• Professional discretion.
• Demonstrate excellent organizational skills, communication skills, and problem-solving skills.
• Diversified people management skills.
• Proficient in MS Office suite, Google suite etc.

• Strong knowhow of data-structures and algorithms.
• Strong core server-side technologies experience (Java/ other)
• Knowledge of Android is a huge plus.
• Strong understanding of OO/ design and good software development practices.
• Strong database skills and good knowhow of databases.
• Exposure to configuration management, testing, deployment.
• Hands on development across technologies

Join Fresh Prints: Drive Sales, Embrace Growth, and Shape the Future!

At Fresh Prints, we’re looking for people who enjoy tackling challenges, delivering results, and making an impact. Keep reading if you thrive in a fast-paced environment and get excited about being part of a growing team!

Who We Are

Fresh Prints is a rapidly growing startup, named one of Inc 5000’s fastest-growing companies for 6 years in a row. We provide custom apparel and promotional products to clients across the U.S., with a unique business model driven by a network of entrepreneurial students. We’ve grown over 60% in the last decade and are on track to hit $100 million in sales.

Your Role

As an Inside Sales Associate, you’ll be part of a driven sales team. Your role will involve:

• Closing inbound leads from our marketing team
• Growing existing accounts
• Providing an exceptional client experience
• Taking ownership of your pipeline and helping drive our revenue goals

Who We’re Looking For

If you love tackling challenges and seeing your hard work pay off, you’ll thrive here. Here’s what we’re after:

• 0-3 years of B2B sales experience – Freshers with a strong interest in sales and learning are welcome
• Fluent in verbal and written English
• Comfortable with CRM tools like Salesforce
• A neutral accent for clear communication with American clients
• A proactive, goal-oriented mindset with the ability to stay cool under pressure

What We Offer

• A competitive base salary of $700/month with uncapped commission
• Night Shift Allowance
• Health Insurance and Mental Health Benefits
• A fast-paced, high-growth environment with opportunities to learn rapidly
• The autonomy and support to grow your career alongside some of the most ambitious people you'll ever meet

Location & Hours

• Permanent WFH setup
• 8 AM - 5 PM EST (6:30 PM - 3:30 AM IST)

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.

Key Tasks & Accountability:

• Collaborate with development teams and product managers to create innovative software solutions.
• Able to develop entire architecture, responsive design, user interaction, and user experience.
• The ability to use databases, proxies, APIs, version control systems, and third-party applications.
• Keep track of new development-related tools, frameworks, methods, and architectures.
• The developer is in charge of creating APIs depending on the architecture of the production application.
• Keeping up with the latest advancements in programming languages and server apps.

Skills:

• Comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries.
• Knowledge of React, Redux and API Integration.
• Experience with backend technology like NodeJs, Microservices, MVC Framework and Data Base connection.
• Knowledge on SQL/NoSQL such as MySql, mongoDB.
• Knowledge of cloud such as AWS.
• Team player with a knack for visual design and utility.

• Must have applied knowledge of Python and trending data libraries.
• Experience on Python Backend Development framework like Flask, Django etc.
• Must have experience working on AWS (Lambda, EC2, S3, API Gateway etc).
• Must have experience working on SQL optimization and performance tuning.
• Nice to have technical knowledge in any ETL/ BI Tools (Datastage, Informatica, Alteryx, Microstrategy, RDM, MDM etc.

Responsibilities:

• Work with development teams and product managers to ideate scalable software solutions
• Design client-side and server-side architecture
• Design, develop and manage well-functioning databases and applications
• Develop web applications implementing MVT architecture using Django web application frameworks
• Write effective APIs using industry standard design patterns
• Manage the complete software development process from conception to deployment
• Maintaining and upgrading the software following deployment
• Should be able to visualize a proposed system and be able to build it
• Development of applications leveraging Django/Flask based REST APIs

• Work with server-side technologies including databases and MVC/MVT patterns
• Maintain version control system such as GIT
• Should know all the phases of SDLC from requirement gathering to support and maintenance.

Requirements:

• 3-7 years provable experience as a Back End Developer
• Familiarity with common solution stacks 
• Strong understanding of algorithms, data structures and system design, for scale, performance and security
• Ability to develop back-end website applications
• Knowledge of middleware languages (Python – Flask/Django) and/or JavaScript framework like Node.js
• Familiarity with databases (RDBMS – MySQL/PostgreSQL, optionally NoSQL DBs like MongoDB), web servers (Apache) and UI/UX design
• Great attention to detail
• Organizational skills
• An analytical mind
• Degree in Computer Science or relevant field