Client Acquisition & Customer Support in Charge

This is a full-time onsite role for a Software Architect located in our office in Hyderabad, India the Software Architect will be responsible for designing and developing software solutions, defining software architecture, and ensuring the quality and performance of the software. The day-to-day tasks include collaborating with cross-functional teams, implementing design patterns, and guiding software development processes to ensure best practices. The role also involves staying updated with the latest industry trends and technologies to continuously improve the software architecture. Only apply if you have piror .NET and Angular experience. We are looking for a minimum of 5 years of experience for this role.

Role Overview:

As a DevOps Engineer (L2), you will play a key role in designing, implementing, and optimizing infrastructure. You will take ownership of automating processes, improving system reliability, and supporting the development lifecycle.

Key Responsibilities:

• Design and manage scalable, secure, and highly available cloud infrastructure.
• Lead efforts in implementing and optimizing CI/CD pipelines.
• Automate repetitive tasks and develop robust monitoring solutions.
• Ensure the security and compliance of systems, including IAM, VPCs, and network configurations.
• Troubleshoot complex issues across development, staging, and production environments.
• Mentor and guide L1 engineers on best practices.
• Stay updated on emerging DevOps tools and technologies.
• Manage cloud resources efficiently using Infrastructure as Code (IaC) tools like Terraform and AWS CloudFormation.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience with CI/CD pipelines and tools like Jenkins, GitLab, or Azure DevOps.
• Advanced knowledge of cloud platforms (AWS, Azure, or GCP) with hands-on experience in deployments, migrations, and optimizations.
• Strong expertise in containerization (Docker) and orchestration tools (Kubernetes).
• Proficiency in scripting languages like Python, Bash, or PowerShell.
• Deep understanding of system security, networking, and load balancing.
• Strong analytical skills and problem-solving mindset.
• Certifications (e.g., AWS Certified Solutions Architect, Kubernetes Administrator) are a plus.

What We Offer:

• Opportunity to work with a cutting-edge tech stack in a product-first company.
• Collaborative and growth-oriented environment.
• Competitive salary and benefits.
• Freedom to innovate and contribute to impactful projects.

• A customer care executive tends to act as a link-man between a company and its customers and resolves any such queries generated by its customers or clients with efficiency.
• The only aim is to ensure customer satisfaction by fulfilling their requirements.
• Should be confident in troubleshooting any such emerging queries and maintaining high standards.
• Good Convincing Skills.
• Good communication and interpersonal skills interactive communication.
• Document or maintain records of each and every interaction with the customers for future evaluation.
• Follow the procedure, and guidelines provided and implement it while troubleshooting queries.
• Proficiency in English is Mandatory.

• Design and implementation of low-latency, high-availability, and performant applications
• Developing new features & refining existing features on server-side
• Implementation of security and data protection
• Integration of data storage solutions

• Proficient in NodeJS and experience working on frameworks such as Express, StrongLoop, etc.
• 2+ years experience working on consumer mobile products / businesses at scale.
• Proficient in asynchronous programming and its quirks and workarounds
• Experience working on User Authentication and Authorisation between multiple systems, servers, and environments
• Experience working on NoSQL DBs such as MongoDB
• Experience working on Unit Testing & Functional Testing frameworks for NodeJS

• become a part of our early team, and shape products from grounds up
• Attractive Compensation & Stock Options
• empowered to build an amazing startup culture with us
• full ownership and massive growth opportunities
• and more...

Field Sales, Revenue 💵 - PagarBook
(Temporary fulltime)

About Pagarbook:

1. Employee Management at your Fingertips. PagarBook - India's Best Payroll

and Attendance

2. Management tool for Small & Medium Enterprises. Using PagarBook, a

business owner can maintain all the records of their employees digitally

and can get insights around the same.

3. PagarBook is free & easy to use employee management, work & payroll

management software app where you can manage all your staff and

employee’s attendance, record the work done by your staff and employees

and their salary, payments & advances can also be recorded in this app.

4. Sms & WhatsApp notification to employees and staff about payments,

bonuses, daily work, attendance & leaves.

5. The Sales would be done for premium desktop version of the application

6. Benefits of desktop application:

a. Better and Easier accessibility, also available on mobile web

b. Access to rich reports which gives you business knowledge, spend

c. Unlimited free upgrades for a year

About Sales team:

The field sales team at PagarBook is all about solving SME’s customer problems

and ensuring we deliver compelling value propositions.

On a typical day, the sales team:

● drives the adoption of a premium version of Pagarbook, sold at a

subscription fee per annum

● never-say-no attitude, and comes with a win-all attitude

● At the same time, a core ingredient of the DNA is customer empathy

● We should always ensure the customer is well informed of all the benefits of

the solution, before we close the sales.

Responsibilities and Duties of sales associate:

● You will pitch about PagarBook desktop solution on field to customers

● You will explain the benefits of PagarBook desktop solution to customers

○ Better and Easier accessibility, also available on mobile web

○ Access to rich reports which gives you business knowledge, spend

○ Unlimited free upgrades for a year

● The users can register on the desktop for a free trial for 7 days first

● Sales associate would convert the customer into a paid customer

Mandatory requirements:

● Having your own bike is a must

● Field sales experience is a must (telecom, FMCG and financial sales

experience adds more weightage)

● Local language knowledge in the city of operations is a must

● Graduation in any field is sufficient

Benefits:

● Fixed salary (~15-18k a month)

● Targets based incentives (extremely attractive)

● Petrol allowance ~upto INR 3,000 (on actual bills)

● Initial job posting would be for 3 months - based on good performance,

conversion to full time employment would be granted

Key Areas of Responsibility (KRAs):

● Onboarding of Customers

○ Meet 30 new clients a day (tracked)

○ Get free trial enabled for 20 clients a day

○ Get 3 sales (paid customers, 10% conversion) per day -

non-negotiable output

● Retaining customer accounts

○ While we build new businesses, cross-selling would be key

○ Customers should keep using PagarBook desktop beyond 30 days of

activation

● Grow customer basket size

○ Identify key SME clusters in the city and prepare an acquisition plan

○ Go aggressive and acquire

● Business acumen & key skills

○ Strong knowledge on PagarBook sales process, services and product

○ Local Market and competition knowledge and clear articulation of

PagarBook advantages

○ Strong negotiation and influencing skills to create win-win

○ Give continuous feedback to internal teams to improve our

customer service level

Finally, remember, you are the PagarBook brand ambassador on the ground! All

the best.

Requirements for field sales - Phase 1 (50):

● North:

○ Jaipur - 5 Associates
Delhi
NCR
Gurugram
Ludhiana
Punjab
Chandighar
Jammu and Kashmir

We require District Sales Manager for the Khurda District to carry out the sales activity, and the incumbent should be compatible to carry out the following activities. The candidate must be male, belonging to the respective district and having a sound knowledge about the area, district and block. He must have at least 4 years of experience with FMCG/Retail/Insurance sectors. 

• To appoint Block Sales Manager in all their blocks coming under their Districts.
• To create a super stock point in their district headquarters.
• To manage Sales operations in the assigned district to achieve revenue goals.
• To supervise sales team members on daily basis and provide guidance whenever needed.
• To identify skill gaps and conduct training to the sales team.
• To work with the team to implement new sales techniques to obtain profits.
• To assist in employee recruitment, promotion, retention and termination activities.
• To conduct employee performance evaluation and provide feedback for improvements.
• To contact potential customers and identify new business opportunities.
• To stay abreast of customer needs, market trends and competitors.
• To maintain clear and complete sales reports for management review.
• To build strong relationships with customers for business growth.
• To analyze sales performances and recommend improvements.
• To ensure that the sales team follows company policies and procedures at all times.
• To develop promotional programs to increase sales and revenue.
• To plan and coordinate sales activities for assigned projects.
• To provide outstanding services and ensure customer satisfaction.