Channel Sales Manager

 Location: Hybrid/ Remote

Openings: 2

Experience: 5–12 Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Key Responsibilities

Architect & Design:

• Provide technical and architectural direction for complex frontend solutions,ensuring alignment with enterprise standards and best practices.
• Conduct design and code reviews to maintain high-quality, reusable, and scalable frontend interfaces for enterprise applications.
• Collaborate with cross-functional teams to define and enforce UI/UX design guidelines, accessibility standards, and performance benchmarks.
• Identify and address potential security vulnerabilities in frontend implementations, ensuring compliance with security and data privacy requirements.

Development & Debugging:

• Write clean, maintainable, and efficient frontend code.
• Debug and troubleshoot code to ensure robust, high-performing applications.
• Develop reusable frontend libraries that can be leveraged across multiple projects.

AI Awareness (Preferred):

• Understand AI/ML fundamentals and how they can enhance frontend applications.
• Collaborate with teams integrating AI-based features into chat applications.

Collaboration & Reporting:

• Work closely with cross-functional teams to align on architecture and deliverables.
• Regularly report progress, identify risks, and propose mitigation strategies.

Quality Assurance:

• Implement unit tests and end-to-end tests to ensure code quality.
• Participate in code reviews and enforce best practices.

Required Skills 

• 5-10 years of experience architecting and developing cloud-based global applications in a public cloud environment (AWS, Azure, or GCP).
• Strong hands-on expertise in frontend technologies: JavaScript, HTML5, CSS3
• Proficiency with Modern frameworks like React, Angular, or Node.js
• Backend familiarity with Java, Spring Boot (or similar technologies).
• Experience developing real-world, at-scale products.
• General knowledge of cloud platforms (AWS, Azure, or GCP) and their structure, use, and capabilities.
• Strong problem-solving, debugging, and performance optimization skills.

REQUIREMENTS: • Candidate must possess excellent Customer Service and Customer Support Skills. • Must have excellent Communication skills, both written and verbal. • Strong Analytical skills to understand customer feedback and provide solutions. • Must have a strong commitment to Customer Satisfaction. • Should have knowledge about basic AI tools. • Bachelor’s degree in business administration, Marketing, Communications, or any related field is required. • Prior customer service experience is a plus. • Proficiency in Microsoft Office and CRM software preferred. Page 2 of 2 KEY RESPONSIBILITIES: ● Respond to customer queries and customers’ concerns. ● Provide support for data collection to enable Recovery of the account for end user. ● Maintain a deep understanding of client process and policies. ● Reproduce customer issues and escalate product bugs. ● Provide excellent customer service to our customers. ● You should be responsible for exhibiting capacity for critical thinking and analysis. ● Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.  

Required Qualifications: 

∙Bachelor’s degree in computer science, Information Technology, or related field, or equivalent experience. 

∙5+ years of experience in a DevOps role, preferably for a SaaS or software company. 

∙Expertise in cloud computing platforms (e.g., AWS, Azure, GCP). 

∙Proficiency in scripting languages (e.g., Python, Bash, Ruby). 

∙Extensive experience with CI/CD tools (e.g., Jenkins, GitLab CI, Travis CI). 

∙Extensive experience with NGINX and similar web servers. 

∙Strong knowledge of containerization and orchestration technologies (e.g., Docker, Kubernetes). 

∙Familiarity with infrastructure-as-code tools (e.g. Terraform, CloudFormation). 

∙Ability to work on-call as needed and respond to emergencies in a timely manner. 

∙Experience with high transactional e-commerce platforms.

Preferred Qualifications: 

∙Certifications in cloud computing or DevOps are a plus (e.g., AWS Certified DevOps Engineer, 

Azure DevOps Engineer Expert). 

∙Experience in a high availability, 24x7x365 environment. 

∙Strong collaboration, communication, and interpersonal skills. 

∙Ability to work independently and as part of a team.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

We are looking for an experienced Senior Content Writer to join our team. If you love creating high-quality and engaging content that explains things in story then you are the right fit in our team!

As a Sr. Content Marketing Manager, you will be responsible for developing and implementing the overall content strategy based on our specific goals and objectives.

1. Analyze existing source content and modify to add value to
2. Apply instructional design theory, practice, and methods
3. Coordinate with internal team-members, graphic designers, language editors, quality analysts and SMEs to complete the allotted
4. Deliver engaging content on a regular basis across several channels, including but not limited to: newsletters, articles & blogs, product collaterals, PRs, explainer videos, social media marketing, website landing pages, video, paid media, sales collateral and case

1. Plan, create, optimize, drive and execute the content strategy aligning with short-term and long-term of marketing targets and rest of the organization

1. Should be a quick learner and technically strong to pick up new technical skills

1. Conduct rigorous quality checks on every piece of content present on website and resources available to

1. Build a clear process for managing and executing the content strategy, including developing a pipeline of prioritized content, Quality checks ,

1. At both a strategic and tactical level, as a leader and an individual contributor and should be an expert storyteller also ability to handle and drive the team of atleast 5 members.

• Exp – 4 years of experience in content development
• Ability to rephrase and modify content
• Excellent verbal and written communication skills
• Ability to multitask and remain organized in a fast -paced environment
• Strong computer skills, including Microsoft Office Suite (Word, Excel and PowerPoint)
• Experience in handling team would be a plus.

Intellipaat is the leading online education provider and creates courses in collaboration with top MNCs and universities such as IBM, Microsoft, E&ICT, IIT Guwahati, etc., with more than 600,000 learners and 200+ corporates across 53+ countries learning on our platform.

Company link: http://www.intellipaat.com/">www.intellipaat.com

Job Description:

We are looking for a highly capable Node.js developerto optimize our web-based application performance. Collaborating with our front-end application developers, designing back-end components, and integrating data storage and protection solutions.

Full Stack Responsibilities:  Developing and maintaining allserver-side network components.  Ensuring optimal performance of the central database and responsivenessto front-end requests.  Collaborating with front-end developers on the integration of elements.  Designing customer-facing UI and back-end servicesfor various business processes.  Developing high-performance applications by writing testable,reusable, and efficient code.  Implementing effective security protocols, data protection measures, and storage solutions.  Running diagnostic tests,repairing defects, and providing technicalsupport.  Documenting Node.js processes, including database schemas, as well as preparing reports.  Recommending and implementing improvementsto processes and technologies.  Keeping informed of advancementsin the field of Node.js development.

Requirements:  Bachelor's degree in computerscience, information science, orsimilar.  At least two years of experience as aNode.js developer.  Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.  Knowledge of front-end technologiessuch as HTML5 and CSS3, Angular, Reactjs.  Superb interpersonal, communication, and collaboration skills.  Exceptional analytical and problem-solving aptitude.  Availability to resolve urgent web application issues outside of business hours

Experience: 2 to 5 years

Annual CTC: Rupees 6,00,000 to 10,00,000

UI/UX Developer cum designer Job Responsibilities

• UI developers should be adept at Javascript /AJAX / JQuery / Material Design.
• UX designers should have firsthand knowledge of Digital Advertising / dashboard designing with business requirements in mind.
• For both, UX & UI designers with experience in Ad agencies / Native Ads / IAB standards implementation would be a plus.
• Collaborate with product management and engineering team to define, adapt and implement innovative solutions to carry forward product visual direction and experience
• Execute all visual design stages from concept to final hand- off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Effectively communicate interaction and design ideas using prototyping tools eg: invision, after effects etc
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Establish and promote design guidelines, best practices and standards
• Create production- ready assets by proficiently using standard industry tools, like Photoshop, creative cloud, illustrator, fireworks, Adobe Xd, Email templates, HTML5/ CSS3, Figma, InDesign and/ or sketch

• Strong front- end web development experience with HTML5/ CSS3, JQuery, Bootstrap for UI developers
• Solid understanding object- oriented programming
• Should have experience in Chart Libraries
• Previous experience designing, developing and deploying solutions that involve integration using well- published APIs (JSON or XML data transfer knowledge integrating with RESTful services. etc.).
• Both UX and UI developers, should have experience in creating designs for various device sizes.
• Should have good understanding of aspect ratio, browser compatibility and image transformations
• should possess good analytical and communication skills. Able to write and communicate effectively motivated to work in startup environment

Experience:

• Candidate should have minimum 1 year experience in UI UX Designing.
• Must have a Dribbble & Behance portfolio