Digital Marketing

Location: Bengalore, India, Exp: 3-5 Yrs

Backend Developer (Golang) - Trading & Fintech

About Us:

Tradelab Technologies Pvt Ltd is not for those seeking comfort—we are for those hungry to make a mark in the trading and fintech industry. If you are looking for just another backend role, this isn’t it. We want risk-takers, relentless learners, and those who find joy in pushing their limits every day. If you thrive in high-stakes environments and have a deep passion for performance driven backend systems, we want you.

What we expect:

 You should already be exceptional at Golang. If you need hand-holding, this isn’t the place for you.

 You thrive on challenges, not on perks or financial rewards.

 You measure success by your own growth, not external validation.

 Taking calculated risks excites you—you’re here to build, break, and learn.

 You don’t clock in for a paycheck; you clock in to outperform yourself in a high-frequency trading environment.

 You understand the stakes—milliseconds can make or break trades, and precision is everything.

What you will do:

 Develop and optimize high-performance backend systems in Golang for trading platforms and financial services.

 Architect low-latency, high-throughput microservices that push the boundaries ofspeed and efficiency.

 Build event-driven, fault-tolerant systems that can handle massive real-time data streams.

 Own your work—no babysitting, no micromanagement.

 Work alongside equally driven engineers who expect nothing less than brilliance.

Must have skills:

 Learn faster than you ever thought possible.

 Proven expertise in Golang (if you need to prove yourself, this isn’t the role for you).

 Deep understanding of concurrency, memory management, and system design.

 Experience with Trading, market data processing, or low-latency systems.

 Strong knowledge of distributed systems, message queues (Kafka, RabbitMQ), and real-time processing.

 Hands-on with Docker, Kubernetes, and CI/CD pipelines.

 A portfolio of work that speaks louder than a resume.

Nice-to-Have Skills:

 Past experience in fintech, trading systems, or algorithmic trading.

 Contributions to open-source Golang projects.

 A history of building something impactful from scratch.

 Understanding of FIX protocol, WebSockets, and streaming APIs.

Why Join Us?

 Work with a team that expects and delivers excellence.

 A culture where risk-taking is rewarded, and complacency is not.

 Limitless opportunities for growth—if you can handle the pace.

 A place where learning is currency, and outperformance is the only metric that matters.

The opportunity to build systems that move markets, execute trades in microseconds, and redefine fintech. This isn’t just a job—it’s a proving ground. Ready to take the leap? Apply now.

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Exciting Opportunity at Eloelo: Join the Future of Social Media with India’s largest Live Streaming Platform

Are you ready to be a part of the dynamic world of live streaming? Look no further! Eloelo, an innovative Indian platform founded in February 2020 by ex-Flipkart veteran Saurabh Pandey, is on the lookout for passionate individuals to join our growing team in Bangalore.

About Us:

Eloelo stands at the forefront of the creator economy, live streaming - offering a unique blend of interactive experiences, including chatrooms, audio rooms. Our platform has successfully attracted audiences from all corners of India, providing a space for self expression, communities to thrive.

Recent Milestone:

In pursuit of excellence, Eloelo has secured a significant milestone by raising a Pre-Series B round of $22Mn in October 2023 from a diverse group of investors, including Kalaari, Griffin Gaming, Courtside Ventures, Lumikai & Waterbridge Ventures with a cumulative capital raise of over $37 Mn.

Why Eloelo?

• Be a part of a team that thrives on creativity and innovation in the live streaming.
• Build a new-age social network, almost like a digital third place that is safe, trusted & encourages interactivity
• Create at the intersection of RTC, AI, Audio/ Video, ML & Chat which empowers creators to grow and monetize their presence
• Working with a world class team, high performance team that constantly pushes boundaries and limits , redefines what is possible 
• Fun and work at the same place with amazing work culture , flexible timings and vibrant atmosphere

Responsibilities:

• Develop an in-depth comprehension of customer segments and their distinctive behaviors through data science and analytical insights.
• Take charge of the entire customer journey, from inception to completion, while maintaining accountability for its effectiveness.
• Utilise global product knowledge and customer insights to identify user needs, generating actionable data-driven recommendations for product enhancement.
• Collaborate across departments, including product, design, business, and brand marketing, to devise and execute growth strategies rooted in data analysis.
• Employ continuous experimentation to enhance value propositions and streamline execution processes.
• Drive monthly customer key performance indicators (KPIs) such as acquisition, churn reduction, activation, and revenue growth.
• Proactively identify and rectify marketing funnel issues to mitigate and minimize customer churn.
• Foster cross-functional collaboration with teams spanning design, engineering, marketing, and data analytics to ensure seamless product initiative delivery.

Core Competencies, Knowledge and Experience:

• 3-5 years relevant experience in leading and driving customer funnel initiatives
• Proven track record of successful growth campaigns
• Expertise with CRM tools such as CleverTap, MoEngage, Hubspot etc
• Expertise with analytical tools for marketers such as Google Analytics, Mixpanel, Appsflyer, Adjust etc
• Being comfortable with working in a dynamic and diverse work environment
• Highly analytical thinking and ability to analyze and interpret wide variety of data
• Ownership and self-driven mindset

Who we are:

MangoApps is a modern, cloud-based platform that unifies content, communication, training, and operations for the entire organization in one single platform. Unlike tens of point solutions, our integrated approach provides a unified employee experience that saves time and company costs.

As large enterprises invest in MangoApps, we need strategic and high-energy techno-functional talent, who will create, develop, and maintain one-on-one relationships with our enterprise customers. In this role, you will be responsible for onboarding large enterprise accounts on to MangoApps platform. Driving ongoing implementation and providing world class support would be one of your key KRA's. You will also partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for these customers.

The Opportunity:

• You will be an expert on MangoApps platform driving the end-to-end implementation to meet the customer technical and business requirements. You will also serve as the primary point of contact for the customer, managing customer expectations and ensuring high-level customer satisfaction.
• You will work like a Forward Deployed Engineer (FDE), with an ability to work directly in customer environments to diagnose, troubleshoot, and implement solutions in close to real time by collaborating closely with Engineering, DevOps, QA and Product teams.
• You will translate customer-specific requirements into scalable product improvements and engineering inputs.
• You will participate in project-based, architectural and design discussions to ensure solutions are optimal for customers. You will ensure timely response and resolution to technical and product related incidents.
• You are expected to own support escalations and investigate technical issues and coordinate with engineering and product teams to diagnose problems and take corrective actions for customers.
• Conducting regular status calls and business reviews would be part of your responsibilities as a TAM on the Mango team. You will assess the health of the account by identifying risks and preparing risk mitigation plans to avoid and minimize churn.
• You will proactively update customers about product enhancements, upgrade and ensure necessary action to maintain availability and customer satisfaction.
• You will be responsible for enabling our customers with sound product knowledge. You will be conducting live training sessions for customers in onboarding phase.

What makes you a great fit for our team:

• 5+ years of experience leading technical implementations and ongoing technical relationships requiring ownership and execution of complex, client-facing enterprise projects with senior internal and external stakeholders.
• Effective communication skills including active listening skills, understanding non-verbal signs (even over zoom! ) storytelling and rapport building. Strong exposure with handling US customers.
• Strong customer orientation with an eagerness and ability to tune, tweak and improve a rapidly evolving client engagement process.
• Solid Understanding of Cloud & SaaS Architecture, with Working knowledge of: Cloud environments (AWS/Azure/GCP basics) and System integrations, authentication (SSO, APIs).
• Strong Hands-On Technical Debugging skills with ability to diagnose and troubleshoot issues in live customer environments working with APIs, logs, integrations and cloud environments. You should be adept at Breaking down complex issues, Identify root cause (not just symptoms) and propose practical, implementable fixes.
• Excellent problem-solving skills with an ability to manage multiple, complex, high-priority tasks, and situations across multiple accounts.
• Strong conflict resolution and negotiation skills with a sense of urgency in driving to closure escalations and open technical issues.
• Highly efficient team player, with the ability to work independently to juggle multiple priorities in a fast-paced and fluid environment.
• You thrive in a fast-paced and dynamic environment and are a self-starter who gets things across the finish line.
• Ability to curate training contents and presentations for Product training sessions.
• Prior experience in architecting, developing and seeding customer facing intranets with high value content to drive user adoption is highly desirable.

Why work with us:

• We take delight in what we do, and it shows in the products we offer and ratings of our products by leading industry analysts like IDC, Forrester and Gartner OR independent sites like Capterra

• Be part of the team that has a great product-market fit, solving some of the most relevant communication and collaboration challenges faced by big and small organizations across the globe.

• MangoApps is highly collaborative place and careers at MangoApps come with a lot of growth and learning opportunities. If you're looking to make an impact, MangoApps is the place for you.

• We focus on getting things done and know how to have fun while we do them. We have a team that brings creativity, energy, and excellence to every engagement.

• A workplace that was listed as one of the top 51 Dream Companies to work for by World HRD Congress in 2019

• As a group, we are flat and treat everyone the same.

Benefits:

We are a young organization and growing fast. Along with the fantastic workplace culture that helps you meet your career aspirations, we provide some comprehensive benefits.

• Comprehensive Health Insurance for Family (Including Parents) with no riders attached.
• Accident Insurance for each employee.

About You:

• Self-motivated: You can work with a minimum of supervision and be capable of strategically prioritizing multiple tasks in a proactive manner.
• Driven: You are a driven team player, collaborator, and relationship builder whose infectious can-do attitude inspires others and encourages great performance in a fast-moving environment.
• Entrepreneurial: You thrive in a fast-paced, changing environment and you're excited by the chance to play a large role.
• Passionate: You must be passionate about online collaboration and ensuring our clients are successful; we love seeing hunger and ambition.
• Thrive in a start-up mentality with a whatever it takes attitude.

• Skills Required For Android Developer:-

Job Brief

 We are currently hiring a Shopify Developer to join in our team who will be responsible for handling the development of Shopify-based websites including layout, user interface (UI), and front & back-end development. The person will also handle Shopify Apps and Integrations for the aforementioned functionalities. 

Main Responsibilities of a Shopify Developer

• Manage e-commerce digital shelves and day-to-day website updates; responsible for maintenance, and accuracy of all website assets (creative, product imagery, landing pages, etc.) via Shopify.
• Monitor site performance, speed, traffic, and conversion across all device type
• Improve the e-commerce experience and feature sets by evaluating new payment solutions, customer communication tools, mobile solutions, merchandising tools and other enhancements.
• Executes all product websites, categories, and pricing data.
• Implementing Shopify plug-ins, themes and Customizing templates
• Maintain well-documented, reusable, and transferable code

Key Requirements

• Have a Strong understanding of front-end and back-end website development.
• Have Strong Knowledge of Shopify platform
• Hold a bachelor's degree with a preference for computer science or a related field
• Knowledge of cloud hosting (preferably Amazon LightSail)
• Have a strong portfolio of previous projects