Casa Sales Officer

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Contributing to team efforts by accomplishing tasks as needed.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.

Reviewing final layouts and suggesting improvements when necessary

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Job Title: TypeScript Developer

Location: Pan India

Company: Deqode

Mode of work: Hybrid

Experience: 4+ years

Employment Type: Full Time

About Deqode

At Deqode, we solve complex business problems using emerging technologies. We work with global clients to build innovative and scalable solutions. Join our team to be part of a fast-paced environment that encourages continuous learning and growth.

Job Summary

We are looking for a skilled TypeScript Developer to join our development team. You’ll be responsible for building scalable and maintainable applications using TypeScript, collaborating with cross-functional teams, and contributing to the full software development lifecycle.

Key Responsibilities

• Develop and maintain web applications using TypeScript and modern frameworks (e.g., React, Angular, Node.js).
• Write clean, scalable, and well-documented code.
• Work closely with designers, product managers, and backend developers.
• Optimize applications for speed and scalability.
• Perform code reviews and participate in agile development processes.
• Stay updated with the latest trends and best practices in web development.

Requirements

• Strong proficiency in TypeScript and JavaScript (ES6+).
• Experience with front-end frameworks like React or Angular.
• Familiarity with backend development using Node.js is a plus.
• Understanding of RESTful APIs, version control (Git), and unit testing.
• Excellent problem-solving skills and attention to detail.
• Bachelor’s degree in Computer Science or a related field (preferred).

• 4-5 years of experience in functional automation tools and frameworks (mandatory).
• Experience with the Playwright automation tool (desirable)
• Analyze logs generated from monitoring tools like Datadog, Splunk, Kibana for troubleshooting and debugging service failures.
• Perform database validation using appropriate queries to verify data integrity in SQL and NoSQL databases.
• Work effectively within an Agile development methodology and participate in ceremonies like sprint planning, daily stand-ups, backlog refinement etc.
• Identify and report bugs and defects using a bug tracking tool.
• Stay up-to-date with the latest testing tools and methodologies.
• Learn API automation and contribute to API automation deliveries.

 Job description: -

• Development of the applications using C#, VB.Net, ASP.NET, HTML, CSS & JavaScript/JQuery.
• Designing user interfaces, gathering technical requirements, writing technical specifications and documentation.
• Troubleshooting, debugging, testing and writing database queries.
• Performance tuning, Optimization, Usability, Automation Responsibilities

Desired Candidate Profile: -

• Minimum 0 to 1 years of hands-on experience in Design and Product development on Microsoft Technologies - Web based applications.
• Experience in C#, VB.Net, ASP.NET, HTML, CSS & JavaScript/JQuery.
• Good to have knowledge / experience of MVC & Angular.
• Strong knowledge of relational database design concepts and experience in SQL Server, MySQL.
• Should be proactive, innovative and actively contribute to product/project-related ideas.
• Possess good verbal and written communication skills.
• Be self-motivated, detail oriented, positive attitude and a responsible team-player.

https://prodocssolution.com/

Salary as per industry standards for the experience required.

Java, Elastic Search or Apache Solr

Spring boot and Microservices

4+ Years

Hyderabad or Pan India

Less 30 days

Experience in 3rd Party Integration & migrating data ,Web Services (SOAP and REST)

                                                       JD – Engineering Manager Role

Responsibilities:

• Designed, developed and deployed cloud-native applications (we use AWS)
• Working on or leading enterprise tech products and worked with enterprise customers
• Mentor & grow / Hire Engineering Managers to lead up these individual units.
• Work closely with Product Management, Business Development and Operations team and enable them by providing scalable and high quality technology solutions at a rapid pace.
• Set up the organisation & processes to enable timely delivery of projects with high quality.
• Set up best practices for development and champion their adoption.
• Well versed in Software Architecture and Design - You should be able to spot flaws in the existing architecture and design. You would help us refactor and re-architecture the code for easier and faster development.
• Oversee Architecture & design of technically robust, flexible and scalable solutions.
• Perform well in uncertainties and collaborate and work with unclear interfaces to other teams in our rapidly evolving organisations.
• Create clear career paths for team members and help them grow with regular & deep mentoring.
• Identify, define, and coordinate the training needs of the team.
• Perform regular performance evaluation and share and seek feedback on a regular basis
• Building and maintaining data capabilities at KredX while taking care of scaling, privacy and processing aspects.
• Ability to work with external partners and vendors to integrate with KredX product
• Write blogs and other technical papers to share the lessons with community both inside and outside the company and or participates in technical events to get new knowledge to the organisation while improving brand of engineering team at KredX
• Appropriately escalate any issues/concerns that require immediate attention from other affected parties
• Always be thinking about the engineering systems and business from different angles - fraud, downtimes, scale, business direction and more

Requirements:

• Experience in working with large scale unstructured data, and data science
• Deep Understanding of enterprise grade technologies.
• Deep understanding & expertise with highly transactional, large relational and complex systems.
• Strong leadership skills.
• Possess superb troubleshooting and problem analysis skills.
• Knowledgeable about new engineering paradigms and developments in software engineering