Campus Ambassador

POSITION: Product Marketing Manager

Job Mode : Remote 

Shift Timings: 6.00 pm to 3.00 am IST (EST Time Zone)

We are seeking a Product Marketing Manager with a proven track record in B2B SaaS product

marketing. This individual will be responsible for positioning our products in the market, driving go-to-market strategies, and enabling sales teams with compelling messaging and competitive intelligence. You will report to the VP of Demand Generation & Revenue Strategy and work cross-functionally with Product, Sales, Customer Success, and Marketing teams.

JOB OVERVIEW:

Product Positioning & Messaging

● Develop and refine product positioning, messaging, and value propositions that resonate with target

audiences

● Create compelling product narratives that differentiate SalesIntel in competitive markets

● Conduct market research and competitive analysis to inform positioning strategies

● Develop messaging frameworks for different customer segments (SMB, Mid-Market, Enterprise)

Go-to-Market Strategy

● Lead go-to-market planning and execution for new product launches and feature releases

● Collaborate with Product teams to understand roadmap priorities and translate technical capabilities

into market-facing benefits

● Define target customer segments, buyer personas, and ideal customer profiles

● Develop pricing and packaging strategies in partnership with Product and Revenue teams

Sales Enablement & Training

● Create sales enablement materials including battle cards, competitive positioning, objection handling

guides, and demo scripts

● Develop and maintain sales training programs on product positioning, competitive differentiation, and

customer use cases

● Partner with Sales leadership to understand pipeline challenges and create materials to address

conversion bottlenecks

● Conduct regular sales training sessions and product updates

Customer & Market Intelligence

● Gather customer insights through interviews, surveys, and feedback analysis to inform product and

marketing strategies

● Analyze market trends, competitive landscape, and customer behavior to identify opportunities

● Create buyer journey maps and understand decision-making processes

Content & Campaign Strategy

● Develop product-focused content including whitepapers, solution briefs, webinars, and thought

leadership pieces

● Collaborate with Marketing teams to create integrated campaigns that drive product awareness and

adoption

● Create product marketing assets for trade shows, conferences, and industry events

● Support customer marketing initiatives with product-specific messaging and positioning

Cross-functional Collaboration

● Work closely with Product Management to influence roadmap priorities based on market feedback

● Partner with Customer Success to understand customer adoption patterns and expansion

opportunities

● Collaborate with Marketing teams to ensure consistent messaging across all channels

● Support Revenue teams with competitive intelligence and win/loss analysis

Performance Measurement

● Define and track product marketing KPIs including message resonance, sales adoption of materials,

and pipeline influence

● Conduct win/loss analysis to understand competitive positioning effectiveness

● Measure and optimize sales enablement program impact on conversion rates and deal velocity

● Analyze customer feedback and market response to refine messaging and positioning

REQUIRED SKILLS & QUALIFICATIONS:

● 10+ years of product marketing experience, preferably in B2B SaaS

● Experience in product positioning, go-to-market strategy, and competitive analysis

● Proven track record in sales enablement and creating materials that drive revenue impact

● Experience with market research, customer interviews, and competitive intelligence

● Deep understanding of B2B sales processes and buyer journeys

Technical Skills:

● Proficiency with CRM systems (Salesforce, HubSpot) and marketing automation platforms

● Strong analytical skills with experience in performance measurement and KPI tracking

● Familiarity with product management tools and methodologies

Core Competencies:

● Strong written and verbal communication skills with ability to translate technical concepts into

business value

● Analytical mindset with data-driven approach to strategy development

● Excellent project management skills with ability to manage multiple product launches simultaneously

● Experience working in fast-paced, high-growth SaaS environments

● Proven ability to influence cross-functional teams without direct authority

PREFERRED SKILLS & QUALIFICATIONS:

● SaaS experience across SMB, Mid-Market, and Enterprise segments

● Experience with AI-powered sales and marketing tools

● Experience working with remote and globally distributed teams

● Previous experience in customer-facing roles (sales, customer success, consulting)

REPORTING: This position will report to the Chief Revenue Officer or assigned Manager within the Department.

EMPLOYMENT TYPE: Full-Time

LOCATION: Remote

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Hiring: IT Operations & Helpdesk Engineer (3–5 Years)

📍 Location: [Bangalore / Hybrid] 

We are looking for a hands-on IT Operations Engineer who will anchor our internal IT helpdesk while managing servers, backups, DR drills, and cloud infrastructure. This role is responsible for day-to-day IT stability across endpoints, servers, and Azure environments.

Key Activities

Internal IT Helpdesk (Primary Anchor)

·       Act as the single point of contact for internal IT support.

·       Resolve L1/L2 issues (laptops, OS, network, access, software installs).

·       Manage onboarding/offboarding IT setup.

·       Track tickets, SLAs, and recurring issues.

Infrastructure & Servers

·       Install and maintain Windows & Linux servers.

·       Maintain the centralized IT asset inventory.

·       Support manual and automated application deployments

·       Handle patching, upgrades, performance monitoring.

Cloud Administration (Azure)

·       Manage VMs, storage, networking.

·       Maintain access controls and security configurations.

Backup & DR Readiness

·       Manage and test backup processes.

·       Conduct periodic DR drills to support organizational continuity standards.

·       Maintain recovery runbooks and documentation.

What We’re Looking For

·       Strong Windows Server & Linux hands-on experience.

·       Experience managing Azure Cloud infrastructure.

·       Practical backup & restore execution experience.

·       Strong troubleshooting mindset.

·       Process-driven and documentation disciplined.

·       Comfortable working with DevOps & Cyber Security teams.

Impact of This Role

·       Stable internal IT operations.

·       DR-tested infrastructure.

·       Reduced downtime and faster issue resolution.

·       Strong operational hygiene in a growing environment.

Position: Project Manager

Company: Enpointe.io

Location: Mumbai

Experience: 1 to 2 Years

Employment Type: Full-time

About Enpointe.io:

Enpointe.io is a digital-first company focused on delivering smart, user-centric web and mobile solutions. We work with startups, SMEs, and enterprise clients to create technology products that are impactful and scalable. To support our growing portfolio, we are seeking a proactive Project Manager who can lead, coordinate, and deliver multiple projects on time and within scope.

Position Overview:

We are looking for an experienced Project Manager to manage digital, web, and mobile-based projects end-to-end. The ideal candidate will have strong leadership, communication, and organizational skills, with the ability to manage cross-functional teams and ensure smooth project execution across agile workflows.

Key Responsibilities:

• Lead and manage project planning, execution, delivery, and closure across multiple client and internal projects.
• Define project scope, timelines, goals, deliverables, and resource allocation.
• Coordinate with designers, developers, QA, and business teams to ensure requirements are met.
• Track and manage project tasks, risks, dependencies, and change requests.
• Conduct regular sprint planning, reviews, and daily stand-ups (Agile/Scrum).
• Communicate with clients to understand requirements, give updates, and manage expectations.
• Ensure timely delivery of high-quality solutions while maintaining budget and timelines.
• Use project management tools like JIRA, Trello, Asana, or ClickUp to track progress.
• Prepare documentation such as project plans, progress reports, meeting notes, and release plans.
• Drive continuous process improvement and team collaboration.

Required Skills & Qualifications:

• 1 to 2 years of experience in project management, preferably in a digital, IT services, or SaaS environment.
• Proven experience managing cross-functional teams and client-facing communication.
• Strong understanding of SDLC and Agile/Scrum methodologies.
• Proficiency in project management tools (e.g., JIRA, Trello, ClickUp, Asana).
• Excellent time management, risk management, and decision-making skills.
• Exceptional written and verbal communication skills.
• Ability to handle multiple projects and priorities in a fast-paced environment.

Preferred Qualifications:

• PMP, CSM, or similar certifications.
• Experience managing web, mobile, or UI/UX projects.
• Knowledge of tools like Figma, Git, Slack, Notion, or Confluence.
• Familiarity with basic technical concepts (APIs, front-end/back-end separation, deployment pipelines).

Ask ChatGPT

Bachelor’s degree in Computer Science,

Information Systems or related field and/or equivalent relevant experience  Three years of progressively challenging experience working as a CC&B suite Senior Developer in solution architecture, project management, system design, development testing, implementation and support  Advanced knowledge in CC&B Java, C2M, Oracle Database, CC&B data model and Oracle Utilities Application Framework  Proficient in usingHibernateQuery Language, XAIIWSWeb Services, CCB Configuration Tools, web-based languages(e.g., HTML, XML, SOAP, JavaScript, etc.) and UNIX • Extensive experience with Oracle Utilities SDK and Eclipse 3.7 and with writing high performance, multi-threaded, critical java applications over large databases including Oracle 10g and Oracle 11g.  Proficient working knowledge of SQL and relational database concepts and developing stored procedures in Oracle 10g and Oracle 11g  Knowledge and understanding of software development life cycle and industry best practices  Proficient in the use of MicrosoftOffice applications  Experience should include multi-product implementations (CC&Bintegrations with MWM, MDM, WAM, CSS, etc).  Must have experience with otherintegrationsinvolvingthe XAI IWS interfaces  Must have in-depth knowledge of field order and field activities workflow, configuration and writing custom services  Must have prior experience implementing (mobile workforce) any other third party workforce tool with CC&B  Must have prior experience implementing CC&Bwith a customer portal 

• Strong architecture and design skills and keen business sense. -
• Ownership of projects and technical areas. -
• Strong core server-side technologies experience (Java), database design & performance tuning exposure. -
• Strong OO design skills, knowledge of frameworks such as Spring/ Spring Boot/ exposure to functional programming a plus. -
• Good knowledge of nodeJS/ noSQL a definite plus. -
• Good exposure to front end/UI skills (JS, HTML, Angular). -
• Good exposure to configuration management, testing, deployment. -
• Deep knowhow of data structures, algorithms. -
• Hands on development across technologies.
• Exp- 6-8 years.
• Qual- B.E/ B.Tech (Computer Science/ Equivalent) from a premier institute.