- Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
- Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.
- Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
- Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
- Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
- Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication
- Identify and assess the training needs of the business organization.
- Create a curriculum to facilitate strategic training based on the organization's goals
- Develop annual training programs and development needs assessment.
- Effectively manage the training budget.
- Obtain and /or develop effective training materials utilizing a variety of media.
- Train and coach managers, supervisors and others involved in employee development efforts
- .Evaluate organizational performance to ensure that training is meeting business needs and improving performance
- .Becoming a business partner to department heads, provide solutions and help identify challenges.
The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Salary : Php50,000 - Php65,000
Work Experience Requirements
1. High interests in BPO set-up of Sales and Operations, especially in people development.
2. Ability to build relationships with employees to improve employee well being while upholding company values.
3. Ability to present and communicate effectively.
4. High analytical thinking, planning, organizing, and creativity.
5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.
6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
7. Microsoft Office & Presentation Skills
8. Independent
9. Structured thinking, able to evaluate problems
10.Positive and energetic outlook
11. Willing to be placed in Cambodia
Subodh Popalwar
Software Engineer, Memorres
About LNW TECHNOLOGY CO LTD
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COMPANY DESCRIPTION :
NNIIT is a pioneering Edtech start-up with the goal of empowering individuals in the digital age. We are actively seeking talented individuals to join our dynamic team in Hyderabad. If you meet the qualifications and are passionate about making an impact in the Ed-tech sector, keep reading!
JOB DESCRIPTION :
Company: NNIIT (On-Roll)
Salary: 20000K per month + Travelling allowance
Job Location: Hyderabad (On site)
ROLE DESCRIPTION :
This is a part-time remote role for an Offline Teacher. The teacher will be responsible for lesson planning, communication with students and parents, education and curriculum development, and teaching. The teacher will work remotely with students in grades 6-12 and provide them with one-on-one support to ensure their success.
QUALIFICATIONS :
- Experience in lesson planning and curriculum development
- Strong communication skills to effectively communicate with students and parents
- Experience in the education field and a passion for teaching
- Ability to work independently and remotely
- Bachelor's degree in Education or related field
- Additional qualifications in teaching, such as a teaching certification, is a plus.
ADDITIONAL INFORMATION :
Industry: E-Learning Providers
Employment Type: Part-Time
Job Functions: Offline Teaching , Mainly for NEET & JEE MAINS
Job Description:
- Managing telephonic association with the customers through outbound calls. Monitoring the student's queries both individually and in groups.
- Understanding the student requirements and suggesting to them the right courses and packages.
- Should be well informed and properly updated about the courses, colleges, examinations, and allotments.
- Maintain reports and data sheets as Microsoft Excel files for every call inbound and outbound.
Required Candidate:
- Female Candidates (Only)
- Graduates can Apply.
- Also, with good communication skills.
- Freshers can also apply.
● Create training curricula and estimate the timeline required to create them.
● Develop material required for training for example outline, handouts,
etc.
● Conduct training sessions for new and current sales personnel.
● Develop new approaches and techniques for making improvements
in training programs.
● Collect feedback from trainees and identify the issues they had
during the process.
● Generate results and measure the performance of trainees after the
session.
● Coordinate with the Sales Manager.
● Maintain and update records of training material.
● Stay up-to-date with the latest market trends and demands of a
corporate sales environment.
● Maintaining required data (onboarding to deployment)
● Collaborate with management to identify company training needs.
● Define and explain KPI and KRA.
● Develop monitoring systems to ensure that all employees are
performing job responsibilities
according to training.
● Train for internal CRM and sales tools.
● Monitor and evaluate the training program’s effectiveness, success and
ROI periodically, prepares a report on them
EXPERIENCE/CHARACTERISTIC
● Experience: 1 or 2 years as a Sales Trainer in the BPO sector
● Candidate should have experience in training new employees and
supporting experienced employees to improve their performance
● Excellent organizational skills
● Solid communication and presentation abilities
JD For Process Trainer –surat
Immediate Joiner With Telecom Process Training Experience
Should Have Good English Communication Skills
Should Have Minimum 2-5 Yrs. Experience In Telecommunication
Open For Travelling
Ok With 12 Months Contract
6 Days In A Week
Must Be Proficient In Local Language
Education And/Or Experience Equivalent To A Minimum Of A Bachelor's Degree From An Accredited University.
Retail Experience With A Proven Track Record.
Minimum Of Four Years’ Experience In Retail Training That Includes Creating A Training Program And Delivering To A Retail Team.
Ability To Identify A Training And/ Or Development Gap And Ability To Develop Training Sessions From The Ground Up To Fill The Gap.
Strong Interpersonal Skills Including Listening, Negotiating, Oral And Written Communication Skills Along With The Ability To Interact With Diverse Personalities.
Ability To Motivate, Teach And Inspire Retail Staff.
Excellent Presentation And Platform Skills And An Up To Date Knowledge Or Contemporary Training Techniques
About SLAY
SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.
Culture at SLAY
Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.
We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.
The following principles guide us in our day to day working at SLAY:
- Customer first
- Transparency
- Simplicity in thought and action
- Long term thinking
- Passion
- Data over opinion, company and team over self
- Integrity and respect
- Communication for impact
Core Values
Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.
- Courage:
- To think big, act without fear and voice your opinion.
- To question the status quo- go beyond rules and hierarchies.
- To act in the best interest of the customer and company, even if it calls for going outside your comfort zone.
- Ownership:
- Seek to understand the context and objective, then drive for results
- Collaborate independently across teams
- Communicate proactively. Eliminate the need for follow ups
- Act with authority
- Action
- Prioritize action over discussions
- Run small pilots for each idea
- Make mistakes, learn, don't repeat.
- Curiosity
- To understand our customers and markets deeply beyond the stated
- To push the boundaries and innovate
- To never settle for less
Beyond the salary (and great coffee!)
- Freedom to test out any idea in your function or outside of it.
- Gender-neutral policies
- Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
- 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
- Exclusive talks & insights from the experts for the growth & development of our team
- Full tuition fees sponsorship for Baristas
- Family support programs for Baristas
Opportunity
As a team member in SLAY’s growth team, you will work on projects to grow the brand’s reach, resonance and resultant goodness.
Your Boss
You will work directly with the Co-founder . This position is being hired for the Centre of Excellence team at SLAY.
Your Team
You will collaborate with business teams to develop in house training & learning strategies, creative teams to develop impactful creatives, operations teams for execution & external partners to set up and manage specific learning and development initiatives..
Key Result Areas
- Drive technology first learning interventions for all members of the organization.
- Design and deploy the end to end training framework from training needs identification to continuous assessments and certifications.
- Develop content using instructional design methodologies. Suggest and deploy new age and industry first tools and systems.
- Own the competency dictionary of the organization and drive brand values and culture through culture philosophy through all training and development activities.
- Manage and guide the training team which will include instructional designers, content developers, training coordinators etc.
- Keep abreast of training trends, developments and best practices of the Industry.
Your role requires knowledge and demonstrable experience of:
- 6+ years of experience in developing and executing successful training initiatives.
- Familiar with traditional and modern training processes
- Meticulous attention to detail
- Ability to plan, multi-task and manage time effectively
- Entrepreneurial with the ability to think of industry first and rule breaking initiatives
- Organizational skills
Next Steps:
If you wish to explore this opportunity further,
- Send us a copy of your latest resume
- A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
- We will schedule one to one interactions with your potential boss, team members and peers.
An ideal Academic Research Associate will guide international students in their course modules and academic projects through one-to-one online tutoring sessions; develop learning modules and sample academic model solutions based on specific criterion for students of foreign universities. The job would require constant discussions of the candidate with the client both verbally and in written form to understand the requirements of the client and facilitate the service as required. The candidate should be an avid learner and have zeal in writing. The candidate should have excelled in the academics and have a good command over his/her specialization subjects.
Key Responsibilities:
➢ To comprehend the requirements of each project as per the requirements of the client.
➢ To conduct secondary research and study the involved concepts on various domains.
➢ To write plagiarism free, well edited high-quality content and master the art of academic writing.
➢ To ensure compliance with stipulated deadlines of every individual micro projects.
➢ To provide one on one online tutoring sessions to students in their respective subjects.
➢ To train new members on the basics of academic writing and explore in depth learning of conceptual theories as used in foreign universities.
Required Skills:
➢ Excellent Written & Oral Communication Skills in English, Strong Comprehension Ability.
➢ Exceptional Subject Matter Expertise.
➢ Intensive and Extensive Internet Research Skills, Output Authenticity & Reliability.
➢ Ability to work under pressure, Target and Quality oriented.
➢ Inclination towards Research and Writing.
➢ Must possess high level of concentration abilities and must be open to learn new concepts quickly.
Qualifications:
We are looking for Masters or PhD candidates from the following subject domains:
➢ Management
➢ Accounting and Finance
➢ Economics
➢ Statistics
➢ Engineering & IT
➢ Nursing & Medicine
➢ Law
**Candidates anywhere from India can apply**
Job Responsibilities
- Set Mastree’s classrooms as centers of excellent teaching and creative learning ● Monitor and Review the progress of the students
- Identify gaps & provide inputs to the students based on their performance ● Conduct regular PTMs and keep the parents informed about the progress of their kid
Ideal Candidate
- Excellent communicator
- Passion to engage students
- Energetic and Lively
- Great command in the English language
- Good screen presence
- Drive conversations with the students and parents
- Presence of mind to handle parent queries
- Believe in conceptual learning
- Adapt to non-conventional methods of teaching
- Facilitate the class with minimal supervision
- Open to feedback and accept constructive criticism
- Comfortable with technology and dealing with digital content
Qualifications:
Bachelor’s/Master's Degree, preferably B.A or B.Ed
Tech Requirements:
Good Laptop/Desktop (8GB RAM or higher)
High-quality webcam (HD/1080p inbuilt or external)
Stable Internet with speed >5 Mbps
Power Backup for Internet
Lighting and Decent Background
Experience: Minimum 1 year of professional teaching experience, online tutoring experience will be a plus
Follow CutshortSubodh Popalwar
Software Engineer, Memorres