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Call Centre Trainer - English Speaker
Call Centre Trainer - English Speaker
LNW TECHNOLOGY CO LTD's logo

Call Centre Trainer - English Speaker

Joys Thong's profile picture
Posted by Joys Thong
2 - 6 yrs
₹7L - ₹9L / yr
Cambodia
Skills
Communication Skills
Analytical Skills
Strategic planning
Creative Writing
Problem solving
  • Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.


  • Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.


  • Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials


  • Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction


  • Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard


  • Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication


  • Identify and assess the training needs of the business organization.


  • Create a curriculum to facilitate strategic training based on the organization's goals


  • Develop annual training programs and development needs assessment.


  • Effectively manage the training budget.


  • Obtain and /or develop effective training materials utilizing a variety of media.


  • Train and coach managers, supervisors and others involved in employee development efforts


  • .Evaluate organizational performance to ensure that training is meeting business needs and improving performance


  • .Becoming a business partner to department heads, provide solutions and help identify challenges.


The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.


Salary : Php50,000 - Php65,000


Work Experience Requirements


1. High interests in BPO set-up of Sales and Operations, especially in people development.

2. Ability to build relationships with employees to improve employee well being while upholding company values.

3. Ability to present and communicate effectively.

4. High analytical thinking, planning, organizing, and creativity.

5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.

6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation

7. Microsoft Office & Presentation Skills

8. Independent

9. Structured thinking, able to evaluate problems

10.Positive and energetic outlook

11. Willing to be placed in Cambodia

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About LNW TECHNOLOGY CO LTD

Founded :
2022
Type :
Products & Services
Size :
0-20
Stage :
Bootstrapped

About

N/A

Company social profiles

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Kraftshala
at Kraftshala
1 recruiter
Parth Aggarwal
Posted by Parth Aggarwal
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About Us


We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this ‘Scaling with Soul’.


Scaling with Soul, to us, means we always prioritise student outcomes– specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year.


This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldn’t have been needed were we willing to give up on either of high quality or scale.


But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem.


That’s why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc.


We don’t need to. None of our competitors do (though we’d be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.


We are not the largest in terms of enrollments. Nowhere close, actually. Not yet.


However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements.


And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving).


This is our long game- to Scale with Soul. We invite you to join us for the play. 


Funding:


Kraftshala is backed by a number of eminent investors, including:


  • Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
  • Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the world’s largest NoBrokerage Property Site and India’s first realty startup unicorn)
  • Sujayathi Ali, Co-founder at ShopUp and Voonik
  • Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A. and Professor, ISB)
  • Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies)


What we Value (the Kraftshala Kode):


Kraftshala is on a mission to become the largest career launchpad in the world.


Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul, to offer greater value to each stakeholder (including our team) everyday we get bigger.


Joining Kraftshala now means becoming part of a story still in its early chapters- one you’ll help shape with your ideas, actions, and leadership. Here are things we care for: 


  • We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.  
  • We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimise for their long-term good instead of our short-term gain. We don’t let processes or hierarchies get in the way of adding value.
  • We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty.
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  • We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.
  • We aim for consistency and reliability and expect the same from others. Predictability just makes everyone’s life a lot smoother.
  • We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic.
  • We have learnt that Scaling with Soul requires frugality. Resource constraints help sharpen focus and breed inventiveness.
  • We are practical optimists. Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.


Role Overview


We are looking for an English Communication Trainer to design and deliver a focused English communication course for adult learners. The course will cater to students at the A1/A2 level on the CEFR scale, aiming to enhance their proficiency to a B2 level, improving their readiness for professional communication and job placements.


Key Responsibilities:


  • Curriculum Development: Design or adapt a Spoken English curriculum specifically tailored for adult learners with beginner-level (A1) communication skills.
  • Training Delivery: Conduct engaging and interactive spoken English sessions, focusing on practical communication skills, including grammar, vocabulary, pronunciation, and fluency.
  • Personality Development: Incorporate personality development modules to build student confidence and enhance their ability to present themselves effectively in professional environments.
  • Student Assessment: Regularly assess and monitor student progress, offering constructive feedback to foster improvement and help them achieve course goals.
  • Outcome Achievement: Ensure students attain at least a B2 proficiency on the CEFR scale, equipping them for successful job interviews and placement opportunities.


Must Haves


  • 2 years of experience in training learners in Spoken English, particularly those with limited communication skills (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we really care for)
  • Experience in curriculum development or the ability to adapt existing content to meet the specific needs of the learners.
  • The ability to help students progress to higher levels of English proficiency (for example from A1/A2 to B2 proficiency)


Good to Haves


  • Strong knowledge of the CEFR framework
  • Experience with voice and accent training


What is the recruitment process:


As a small team, it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. The process will occur over a mix of virtual and in-person meetings.


  • Setting Expectations: This will be a call to understand your profile briefly and share the details of the selection process.
  • Technical conversation 1: This will be a conversation with our Head of Human Skills Training Team wherein you can expect to be evaluated on the competencies needed for the job (mentioned above).
  • Technical Exercise: This is a specific assessment designed to evaluate your fit for this role 
  • Technical conversation 2: This will be a detailed assessment review conversation to go over your submission for the technical exercise, along with other competencies required for the role.
  • Culture fit conversation: A conversation with our CEO to ensure that there is a fit with the Kraftshala Kode.
  • Extending an offer: If all goes well, we will extend an offer that will mention the relevant details.


Location:


Delhi



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Planetspark
at Planetspark
2 candid answers
Amisha Mahajan
Posted by Amisha Mahajan
Remote only
1 - 8 yrs
₹3.5L - ₹4.5L / yr
English Proficiency
Teaching
Tutoring
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PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% of teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series B funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Join a passionate team of over 500 young and energetic members and 400+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world! For more updates, please subscribe to our Instagram handle:



https://www.instagram.com/planetspark/




Roles and Responsibilities:

1. Conduct demo classes as per the PlanetSpark content and methodology

2. Ensure amazing demo experience for the child and parent

3. Conduct regular classes (post enrolment) using in-house curriculum

4. Ensure timely feedback to the child

5. Adhere to the schedule for the demo as well as regular classes



What are the behavioral attributes that we are looking for?

1. Excellent Teaching skills

2. Excellent attention to detail, strong communication skills both written and verbal

3. Ability to build strong relationships with the child/ learner and make the class fun-based learning.

4. Tech savvy



Eligibility Criteria:

1. Excellent Verbal and written communication

2. Willing to work 6 days a week (should be available on Saturdays & Sundays)

3. Willing to invest 3-4 Teaching hours every day

4. At least 1 year of English Teaching experience

5. Should have good Wi-Fi and a Laptop with Webcam



Benefits:

1. Flexible working hours

2. Work from home

3. Exposure to teaching international students



Shifts you can opt for:

- 3pm to 10 pm IST (India kids)

-6pm to 11 pm IST (India kids)

-6pm to 11 pm IST(Europe/UAE kids)

-10 pm to 2 am IST(US/Canada Kids)

-4 am to 8 am IST(US/Canada Kids)



Join us at @Planetspark, if you are passionate about teaching and shaping young minds.

Drive your teaching career to new heights.


English Teacher, English Tutor, Work from home teacher, English faculty, International teacher-English,

English Teacher, Freelance Part time Teacher, Part time English Teacher, Work from home tutor, Online teacher work from home, Teaching jobs-Work from home, English Trainer, English Faculty jobs, work from home Online english teacher, Tutoring, Online English Teacher, Urgent Hiring English Teacher, Virtual English Teacher, Work from Home English Teacher

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at Edstellar.com
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partha Sarathy
Posted by partha Sarathy
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Location: Bangalore (Hybrid/On-site)

Experience: 8+ Years

Employment Type: Full-Time

Department: Learning & Development / Sales Enablement

Company: Edstellar


About Edstellar:

Edstellar is a global Learning & Development (L&D) platform offering end-to-end enterprise training solutions. We partner with organizations to enhance employee capabilities across functional, technical, and leadership domains. As we scale our operations, we are looking for a seasoned Sales Coach to elevate our sales team's performance through strategic coaching, skill enhancement, and continuous enablement.


Role Overview:

We are seeking a dynamic and experienced Sales Coach who will be responsible for developing the sales capabilities of our team. You will work closely with sales leadership, L&D teams, and individual contributors to identify performance gaps, deliver personalized coaching, and drive results through improved selling behavior and strategies.

Key Responsibilities:

  • Design, implement, and manage sales coaching programs to improve team performance and productivity.
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  • Evaluate sales calls, presentations, and client interactions to identify areas of improvement.
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  • Foster a high-performance, goal-driven sales culture through motivation and behavioral reinforcement.
  • Assist in onboarding new sales hires by embedding sales excellence practices early in the lifecycle.
  • Stay current on market trends, customer needs, and sales methodologies to continuously evolve the coaching approach.

Key Skills and Requirements:

  • 8+ years of experience in sales or sales coaching, preferably in B2B, EdTech, SaaS, or services-based industries.
  • Proven track record of driving sales team performance and improving win rates through coaching.
  • Strong understanding of sales processes, CRM systems (e.g., Salesforce, HubSpot), and performance metrics.
  • Exceptional communication, listening, and interpersonal skills.
  • Certified or trained in coaching frameworks (GROW, CLEAR, etc.) is a plus.
  • Experience using data and analytics to influence coaching strategies.
  • Ability to motivate, inspire, and influence sales professionals across experience levels.
  • Bachelor’s degree required; MBA or relevant certifications in L&D or sales enablement preferred.

Why Join Edstellar?

  • Be part of a fast-growing global L&D platform
  • Work in a collaborative and innovation-driven environment
  • Influence and shape the capabilities of high-performing sales teams
  • Competitive compensation, learning benefits, and career growth opportunities


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GUVI (Grab Your Vernacular Imprint), IIT Madras incubated company is an online Skill Acceleration platform catering to various courses in Vernacular languages. We offer pre-recorded courses on our platform taken by subject matter experts in National and International languages. With more than 200 courses on our platform, we ensure high-quality content and perfection with the value we cater to our learners.

 

Our products consisting Zen - LIVE classes are mentored by IIT Professors having Industrial expertise in various high-end courses with 100% placement support, HackerKID is India’s first self-paced Gamified Coding and Learning platform which encourages kids to master cutting-edge technologies in-depth in a fun and challenging way, GUVI for corporates is a talent transformation suite that offers an efficient mode of training for employees with our excellent mentors.

 

JOB DESCRIPTION:

 

Role: Author

 

Nature of Job: Freelancer

 

Location: Remote

 

Course name:   Embedded C

 

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Visit our website: https://www.guvi.in/

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etc.
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in training programs.
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session.
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according to training.
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ROI periodically, prepares a report on them

EXPERIENCE/CHARACTERISTIC

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SLAY Coffee
at SLAY Coffee
1 recruiter
Richa Singh
Posted by Richa Singh
Bengaluru (Bangalore)
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About SLAY

SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.

 

Culture at SLAY

Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.

We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.

The following principles guide us in our day to day working at SLAY:

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  2. Transparency
  3. Simplicity in thought and action
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  8. Communication for impact

 

Core Values

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  1. Courage:
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    2. To question the status quo- go beyond rules and hierarchies.
    3. To act in the best interest of the customer and company, even if it calls for going outside your comfort zone.
  2. Ownership:
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    2. Collaborate independently across teams
    3. Communicate proactively. Eliminate the need for follow ups
    4. Act with authority
  3. Action
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    2. Run small pilots for each idea
    3. Make mistakes, learn, don't repeat.
  4. Curiosity
    1. To understand our customers and markets deeply beyond the stated
    2. To push the boundaries and innovate
    3. To never settle for less

Beyond the salary (and great coffee!)

  • Freedom to test out any idea in your function or outside of it.
  • Gender-neutral policies
  • Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
  • 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
  • Exclusive talks & insights from the experts for the growth & development of our team
  • Full tuition fees sponsorship for Baristas
  • Family support programs for Baristas

Opportunity

As a team member in SLAY’s growth team, you will work on projects to grow the brand’s reach, resonance and resultant goodness.

 

Your Boss

You will work directly with the Co-founder . This position is being hired for the Centre of Excellence team at SLAY.

 

Your Team

You will collaborate with business teams to develop in house training & learning strategies, creative teams to develop impactful creatives, operations teams for execution & external partners to set up and manage specific learning and development initiatives..

 

Key Result Areas

  • Drive technology first learning interventions for all members of the organization.
  • Design and deploy the end to end training framework from training needs identification to continuous assessments and certifications. 
  • Develop content using instructional design methodologies. Suggest and deploy new age and industry first tools and systems.
  • Own the competency dictionary of the organization and drive brand values and culture through culture philosophy through all training and development activities.
  • Manage and guide the training team which will include instructional designers, content developers, training coordinators etc.
  • Keep abreast of training trends, developments and best practices of the Industry.

 

Your role requires knowledge and demonstrable experience of:

  • 6+ years of experience in developing and executing successful training initiatives.
  • Familiar with traditional and modern training processes
  • Meticulous attention to detail
  • Ability to plan, multi-task and manage time effectively
  • Entrepreneurial with the ability to think of industry first and rule breaking initiatives
  • Organizational skills

Next Steps:

 

If you wish to explore this opportunity further,

  1.  Send us a copy of your latest resume
  2. A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
  3. We will schedule one to one interactions with your potential boss, team members and peers.

 

 

 

 

 

Read more
Planet Spark
at Planet Spark
5 recruiters
Priya Pandey
Posted by Priya Pandey
Remote only
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English Proficiency
Communication Skills
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PlanetSpark is on a mission to build the next generation of confident speakers and creative writers. We are a global company impacting over 13 countries through live 1:1 personalized classes on Public Speaking and Creative Writing through handpicked top 1% teachers. Our kids participate in gripping debates, create viral YouTube videos, start their own podcast channels, perform stand-up comedy, write nail-biting mystery stories, and become confident and fearless speakers. PlanetSpark is on its journey to becoming the global leader in the large and untapped communication skills segment. We are Series A funded by some top VCs and are on a 30% month-on-month growth curve. We have our footprint in India, the Middle East, North America, and Australia. Come join a passionate team of over 500 young and energetic members and 400+ expert and handpicked teachers on this roller coaster ride to build the most loved brand for kids who will move the world! For more updates, please subscribe to our Instagram handle:
https://www.instagram.com/planetspark/" target="_blank">https://www.instagram.com/planetspark/

Roles and Responsibilities:
1. Taking Teaching Demos for kids.
2. Teach them with PlanetSpark learning methodology
3. Share your observations about the kid and parent with the sales team.
 
What are the behavioral attributes that we are looking for?
1. Excellent Teaching skills
2. Excellent attention to detail, strong communication skills both written and verbal
3. Ability to build a strong relationship with the kid and make the class fun-based learning.
4. Tech savvy

Eligibility Criteria:
- Excellent Verbal and written communication
- Willing to work 6 days a week
- Willing to invest 3-4 Teaching ours every day
- At least 2 years of English Teaching experience.
- Should have good Wi-Fi and a Laptop with Web Cam.
- Qualification - BA-Eng Hons, MA-Eng Hons, BEd & MEd
- If your age is more than 28 years old, we can go for other qualifications

Benefits:
- Flexible working hours
- Work from home
- Exposure to teaching international students
 
Shifts you can opt for:
- 3 pm to 8 pm IST (India kids)
- 6 pm to 11 pm IST (UAE kids)
 
https://docs.google.com/forms/d/e/1FAIpQLSdo95OPArr8cdcbhkZHxCLw5Ls8E-1pq6BxpUpLrCjB4glPcg/viewform?usp=sf_link" target="_blank">https://docs.google.com/forms/d/e/1FAIpQLSdo95OPArr8cdcbhkZHxCLw5Ls8E-1pq6BxpUpLrCjB4glPcg/viewform?usp=sf_link
Read more
mediskool health services
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Priti Nanda Sibal
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We are urgently looking for Female English Teacher with good communication skills & candidate should be qualified with graduation along with B.Ed[there is a mandatory of B.Ed]. Interested & eligible candidates can apply.
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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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