- Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.
- Liaise with the Marketing Team, in order to deliver accurate information of new promotions and games updates to BPO Sales and Operations Team.
- Create variety of training solutions and methods based on the difficulty metrics of new product updates, in order to ensure the completeness of training materials
- Deliver training and standardize flow handling process to BPO Sales and Operations Team, in order to improve team’s skill and knowledge in technical/product and also to ensure customer satisfaction
- Liaise with leads across Sales and Operations function in finding gaps of interpersonal improvements, in order to provide recommendations and meet the company’s standard
- Deliver training, constructive feedback, and coaching of the trainees/agents, in order to improve customer service and engagement skills and communication
- Identify and assess the training needs of the business organization.
- Create a curriculum to facilitate strategic training based on the organization's goals
- Develop annual training programs and development needs assessment.
- Effectively manage the training budget.
- Obtain and /or develop effective training materials utilizing a variety of media.
- Train and coach managers, supervisors and others involved in employee development efforts
- .Evaluate organizational performance to ensure that training is meeting business needs and improving performance
- .Becoming a business partner to department heads, provide solutions and help identify challenges.
The specific responsibilities and requirements for a Call Centre Trainer - English Speaker in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards.
Salary : Php50,000 - Php65,000
Work Experience Requirements
1. High interests in BPO set-up of Sales and Operations, especially in people development.
2. Ability to build relationships with employees to improve employee well being while upholding company values.
3. Ability to present and communicate effectively.
4. High analytical thinking, planning, organizing, and creativity.
5. Proficient in performing Training Need Analysis, working on learning development budget, setting a full-year training plan, and working with a target to execute and review.
6. Get used to Training Need Analysis, Training Design & Development, Training Delivery, Coaching, and Training Evaluation
7. Microsoft Office & Presentation Skills
8. Independent
9. Structured thinking, able to evaluate problems
10.Positive and energetic outlook
11. Willing to be placed in Cambodia
Subodh Popalwar
Software Engineer, Memorres
About LNW TECHNOLOGY CO LTD
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Company Description
Nadcab Labs is a dynamic and innovative team of blockchain enthusiasts based in Prayagraj. Our primary focus is on developing cutting-edge applications for the decentralized world, including smart contracts, decentralized applications (Dapp's), and various DeFi (Decentralized Finance) products. We are dedicated to building robust and secure blockchain solutions.
Role & Responsibilities
- Be expert in the English language (grammar, vocabulary, and training methodology) and Business Communication.
- Have an error-free verbal fluency in speaking and writing English.
- Conduct daily training sessions with employees
- Include soft-skills and behavioral training (according to in-house observation of employees).
- Identify individual areas of improvement and help employees with them via periodical 1-on-1 meetings.
- Coordinate with management to better customize training modules and sessions.
- ·Create engaging training material.
- ·Promote a global communication culture with language and soft skills.
Qualifications
- 2Years of experience with English language and soft-skills training.
- Knowledge of the global standards of English and Business Communication.
- Research skills required to carry out diagnostic check-ups for communication hurdles within the firm.
- Periodical tests ready for the various stages of training.
Responsibilities
- Classroom delivery of ready made English and soft skills content to improve their job readiness
- Organizing extra-curricular activities for student s overall development
- . Conduct timely student assessment and social profiling
- Minimize student dropouts and timely address all student grievances
- Motive and counsel students as per need
An ideal candidate should have:
1. Passion for teaching
2. Drive to make a difference in the lives of students
3. The ability to work well in a team
ABOUT US:
GUVI (Grab Your Vernacular Imprint), IIT Madras incubated company is an online Skill Acceleration platform catering to various courses in Vernacular languages. We offer pre-recorded courses on our platform taken by subject matter experts in National and International languages. With more than 200 courses on our platform, we ensure high-quality content and perfection with the value we cater to our learners.
Our products consisting Zen - LIVE classes are mentored by IIT Professors having Industrial expertise in various high-end courses with 100% placement support, HackerKID is India’s first self-paced Gamified Coding and Learning platform which encourages kids to master cutting-edge technologies in-depth in a fun and challenging way, GUVI for corporates is a talent transformation suite that offers an efficient mode of training for employees with our excellent mentors.
JOB DESCRIPTION:
Role: Author
Nature of Job: Freelancer
Location: Remote
Course name: Embedded C
Specialization: Subject Matter Expert
Skills
● Course expertise
● Hands-on experience
● Teaching skills
● Presentation skills
● Communication skills
● Time management
Responsibilities
● Providing sample videos and content plan/syllabus
● Providing pre-recorded, ready-to-launch videos according to the course guidelines framed by the company, post-approval, within the accepted timeline
● Ensuring High - quality Video and Audio
● Ensuring excellent delivery, clarity and tech stack of the course
Process of Onboarding:
● In order to form a smooth onboarding process, we have a set of requirements to be fulfilled. They are as follows:
○ A couple of sample videos of 7 to 10 minutes for evaluation
○ A complete course outline with all the respective activities for the course module
● Once we pass this stage, we can sign an MoU to start working
● As GUVI don’t pay by advance or by milestones, we have an MoU in place for this case.
Payments, deadlines and deliverables:
● Will be discussed in detail while signing the MoU
Visit our website: https://www.guvi.in/
● Create training curricula and estimate the timeline required to create them.
● Develop material required for training for example outline, handouts,
etc.
● Conduct training sessions for new and current sales personnel.
● Develop new approaches and techniques for making improvements
in training programs.
● Collect feedback from trainees and identify the issues they had
during the process.
● Generate results and measure the performance of trainees after the
session.
● Coordinate with the Sales Manager.
● Maintain and update records of training material.
● Stay up-to-date with the latest market trends and demands of a
corporate sales environment.
● Maintaining required data (onboarding to deployment)
● Collaborate with management to identify company training needs.
● Define and explain KPI and KRA.
● Develop monitoring systems to ensure that all employees are
performing job responsibilities
according to training.
● Train for internal CRM and sales tools.
● Monitor and evaluate the training program’s effectiveness, success and
ROI periodically, prepares a report on them
EXPERIENCE/CHARACTERISTIC
● Experience: 1 or 2 years as a Sales Trainer in the BPO sector
● Candidate should have experience in training new employees and
supporting experienced employees to improve their performance
● Excellent organizational skills
● Solid communication and presentation abilities
JD For Process Trainer –surat
Immediate Joiner With Telecom Process Training Experience
Should Have Good English Communication Skills
Should Have Minimum 2-5 Yrs. Experience In Telecommunication
Open For Travelling
Ok With 12 Months Contract
6 Days In A Week
Must Be Proficient In Local Language
Education And/Or Experience Equivalent To A Minimum Of A Bachelor's Degree From An Accredited University.
Retail Experience With A Proven Track Record.
Minimum Of Four Years’ Experience In Retail Training That Includes Creating A Training Program And Delivering To A Retail Team.
Ability To Identify A Training And/ Or Development Gap And Ability To Develop Training Sessions From The Ground Up To Fill The Gap.
Strong Interpersonal Skills Including Listening, Negotiating, Oral And Written Communication Skills Along With The Ability To Interact With Diverse Personalities.
Ability To Motivate, Teach And Inspire Retail Staff.
Excellent Presentation And Platform Skills And An Up To Date Knowledge Or Contemporary Training Techniques
About SLAY
SLAY Coffee is India's best rated and fastest growing coffee brand with a vision to democratise great coffee experiences through technology & innovative customer experiences. With 3 core lines of business (SLAY Cloud for Online, SLAY Coffee Bars for Grab & Go and SLAY Packaged Coffees for home consumption), SLAY Coffee’s core promise is sophisticated convenience at pocket friendly prices. The brand is 2-years old and currently has a footprint of over 150 locations across 8 cities.
Culture at SLAY
Excellence is our North Star and our culture fuels this pursuit. We work together as a sports team*; each member is united by a common purpose and drives excellence by bringing their unique self to the team.
We aim to build and nurture a team that finds meaning and fulfillment in the work they do at SLAY. If who you are and what you value is in alignment with what SLAY is and what we value, then the pursuit of excellence becomes meaningful.
The following principles guide us in our day to day working at SLAY:
- Customer first
- Transparency
- Simplicity in thought and action
- Long term thinking
- Passion
- Data over opinion, company and team over self
- Integrity and respect
- Communication for impact
Core Values
Our core values define how we operate and bring about an alignment of purpose. We learn and get inspired from each other in strengthening these behaviors & skills both at an individual level and collectively at the Company level. New members are added to the team and existing team members are rewarded and developed based on these values.
- Courage:
- To think big, act without fear and voice your opinion.
- To question the status quo- go beyond rules and hierarchies.
- To act in the best interest of the customer and company, even if it calls for going outside your comfort zone.
- Ownership:
- Seek to understand the context and objective, then drive for results
- Collaborate independently across teams
- Communicate proactively. Eliminate the need for follow ups
- Act with authority
- Action
- Prioritize action over discussions
- Run small pilots for each idea
- Make mistakes, learn, don't repeat.
- Curiosity
- To understand our customers and markets deeply beyond the stated
- To push the boundaries and innovate
- To never settle for less
Beyond the salary (and great coffee!)
- Freedom to test out any idea in your function or outside of it.
- Gender-neutral policies
- Free Books Program- buy any book that you would like to read for the company library. The Company pays for it.
- 25% of your time can be devoted to the causes you care about. (Pursue your passion or hobby)
- Exclusive talks & insights from the experts for the growth & development of our team
- Full tuition fees sponsorship for Baristas
- Family support programs for Baristas
Opportunity
As a team member in SLAY’s growth team, you will work on projects to grow the brand’s reach, resonance and resultant goodness.
Your Boss
You will work directly with the Co-founder . This position is being hired for the Centre of Excellence team at SLAY.
Your Team
You will collaborate with business teams to develop in house training & learning strategies, creative teams to develop impactful creatives, operations teams for execution & external partners to set up and manage specific learning and development initiatives..
Key Result Areas
- Drive technology first learning interventions for all members of the organization.
- Design and deploy the end to end training framework from training needs identification to continuous assessments and certifications.
- Develop content using instructional design methodologies. Suggest and deploy new age and industry first tools and systems.
- Own the competency dictionary of the organization and drive brand values and culture through culture philosophy through all training and development activities.
- Manage and guide the training team which will include instructional designers, content developers, training coordinators etc.
- Keep abreast of training trends, developments and best practices of the Industry.
Your role requires knowledge and demonstrable experience of:
- 6+ years of experience in developing and executing successful training initiatives.
- Familiar with traditional and modern training processes
- Meticulous attention to detail
- Ability to plan, multi-task and manage time effectively
- Entrepreneurial with the ability to think of industry first and rule breaking initiatives
- Organizational skills
Next Steps:
If you wish to explore this opportunity further,
- Send us a copy of your latest resume
- A quick note on what excites you about working with SLAY. You can do this as an audio file, video file or a simple write up as well.
- We will schedule one to one interactions with your potential boss, team members and peers.
Roles and Responsibilities:
1. Taking Teaching Demos for kids.
2. Teach them with PlanetSpark learning methodology
3. Share your observations about the kid and parent with the sales team.
1. Excellent Teaching skills
2. Excellent attention to detail, strong communication skills both written and verbal
3. Ability to build a strong relationship with the kid and make the class fun-based learning.
4. Tech savvy
Eligibility Criteria:
- Excellent Verbal and written communication
- Willing to work 6 days a week
- Willing to invest 3-4 Teaching ours every day
- At least 2 years of English Teaching experience.
- Should have good Wi-Fi and a Laptop with Web Cam.
- Qualification - BA-Eng Hons, MA-Eng Hons, BEd & MEd
Benefits:
Leadership
Follow CutshortSubodh Popalwar
Software Engineer, Memorres