Business Development Executives

Minimum 2 years of web and mobile product design experience.

Proficiency in Design Thinking, User Research, and creating case studies.

Strong communication, teamwork, and proficiency in design tools (Figma, Adobe XD, Sketch).

Thorough understanding of user-centered design principles and front-end technologies impacting UI/UX.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

1. Sell real estate projects to the clients
2. Handle Clients queries and their requirements, build relationships
3. Go for meetings and inspections with clients
4. Database management related to Clients and Properties.
5. Report on the deals under various stages of progress with their status.
6. Achieve Monthly / Annual Business targets of self and team.
7. Close prospective Clients  and ensure Collections.

Skills: Java, spring, hibernate, AWS(mandatory), microservices architecture, redis(good to have)

Team Size: Current team size of tech team is 65+

Interview Process: 4 rounds( 1st round - Problem Solving/Data Structures, 2nd Round- Coding, 3rd Round- Technical Discussion and Final round with the HR).

Target Companies:- B2C fintech companies, app based product companies, edtech companies

Location: Bangalore(Currently WFH but later on will be following a hybrid model)

Roles & Responsibilities

Job Description: (Mandate Skills)

· Exceptional architecture and design skills using Object Oriented Programming concepts and Design patterns

· Strong problem solving and analytical skills

· Hands on Java Engineer, with experience building consumer facing or enterprise applications using Java stack

· Ability to manage small teams (4-6 members) using agile development process

Do You Know? (Skills good to have)

· Exposure to building service oriented distributed systems

· In building systems that process big data in a distributed environment, either in real time streaming or offline batching.

· In messaging systems like Kafka, RabbitMQ, kinesis, etc.

· In real time computation tools like Storm / Spark or Hadoop based tools.

· In Data warehousing technologies like Redshift, BigQuery, etc.

What Can We Offer You:

We offer a great working environment - Very collaborative. You will get plenty of learning opportunities and challenging problems to work on. You’ll go to sleep everyday knowing that you’ve made a difference in people’s lives. Your work will be reaching out to millions of users.

Company – Bonanza Portfolio Ltd.

Designation – Franchisee Manager

Good in English communication and Local Language

Job Description:-

1.      Generating revenue through wealth Broking and Assets products through Channel partners / POSP Associates / Franchisee .

2.      Generating revenue from existing channel partners is also desired.

3.      Preferring candidates having experience in direct sales , channel sales .Understanding of Mutual Fund / Insurance / Equity and broking ecosystem is a prerequisite .

4.      New client acquisition, building new relationships and increasing depth in existing relationships with clients.

5.      Selling online broking accounts- Demat account, trading account.

6.      Identifying customer needs, assessing their appetite and providing them investment options.

7.      Cross selling of financial products like Mutual Fund, Insurance, Bonds, etc.

8.      Achieving targets as assigned by the organisation on a monthly basis.

9.      Migrating offline clients to do online trading.

10.  Regular updates to the immediate superior as a when required.

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full stack developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full stack developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

• Degree in computer science.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, Node js and Amber.
• Proficiency with server-side languages such as Python, Ruby, Java, PHP, and .Net.
• Familiarity with database technology such as MySQL, PostgreSQL, Express, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

Eximius is a micro-VC which invests into early-stage startups. One of our portfolio startup iTribe is looking for "Hustlers", "First Principle Thinkers", "Crazy and trips on creating products out of the box from scratch", "Outspoken", "unafraid of users ripping your product".

Responsibilities:

• Craft clean, manageable code, maintain proper documentation and code integrity
• Design advanced applications in mobile which is the main user facing product
• Maintain quality and ensure responsiveness, cross platform optimisation of applications
• Create, test and deploy the applications on production servers
• Continuously discover, evaluate, and implement new technologies and frameworks to maximize development efficiency

• Responsible for security and data protection.
  
  Communication & Collaboration

• Collaborate with engineering and cross-functional teams to define, design, and ship new features
• Unblock peers and keep all the internal and external teams informed about the progress of development

Requirements

• 2-5 years working as a full-time professional developer (Mobile) and 1 Year experience in a flutter is a must
• Should be familiar with REST Api's, websockets and Databases in mobile integration.
• Pixel perfectionist in UI engineering, should have a nack of telling desinger about the do's and dont's
• Well-versed with Software Development Life Cycle
• Demonstrate the ability to be a self-starter, learn and implement new technologies/ frameworks
• Excellent analytical and problem-solving skills
• Understanding and implementation of security and data protection.

Why join iTribe?

• Opportunity to be part of the founding team and work directly with the founders
• Build a product which is not done in decades
• Competitive Salary
• ESOPs - ownership in the company
• Medical Insurances
• Subscriptions to premium platforms for learning
• Books that you ask for
• Friendly leave policy

• Expertise in test planning and test strategy design for various types of testing - integration testing, functional testing, system testing and regression.

• Ability to quickly learn the functional aspects of the project & be the quality gatekeeper for the code release.

• Experience in testing the developed UI pages against the UX design to ensure the experience is realised. 

• Experience in creating knowledge artifacts and authoring guides for end-users

• Experience in creating test scenarios, test cases, traceability

• Hands-on experience with JIRA, WIKI, or Zephyr applications

• Understanding and working knowledge in Scrum Methodology

• Experience in Web,mobile, cross browser and device testing.

• Experience in Automation testing with Java and Selenium

• experience in frameworks like TestNG and Cucumber

• Development & maintenance of Cleartrip’s product lines
• Involved in entire lifecycle including analysis, development, fixing, and monitoring of issues on the assigned Cleartrip product lines
• Unit test cases – Review and writing

• 2+ years of Product Development experience
• Java, Spring Framework preferred
• Solid experience with databases (Oracle/MySQL) – a must
• Excellent OO and design skills
• Experience with Test Driven Development within a continuous Integration environment (Lunt, CruiseControl, etc)

• BE/B.Tech Computer Science Personality Traits/Attributes:
• Excellent communication skills
• Excellent interpersonal skills – team player & desires to works closely with teammates, QA & product teams
• Problem-solving skills – Ability to research, analyze & find solutions independently.