CLF Program Manager

Location: Bangalore

Experience: 2–5 years

Type: Full-time | On-site

Start: Immediate

Why this role exists

Most systems don’t fail because of one big outage.

They fail because reliability is treated as an afterthought.

Right now, uptime depends too much on individual heroics.

That doesn’t scale.

This role exists to build a reliability system where:

• Uptime is predictable
• Failures are contained
• Escalations don’t depend on leadership

What you’ll do

You will not just monitor systems.

You will own reliability as a product.

1. Drive uptime to production-grade reliability

• Improve system uptime to 99.9% customer-facing SLA within 4 months
• Define and track:
• SLAs / SLOs / error budgets
• Ensure reliability is measured from the customer’s perspective, not internal metrics

2. Build incident response as a system

• Set up a 24/7 incident response rotation across 3 engineers
• Eliminate dependency on leadership (no single escalation point)
• Define:
• Incident severity levels
• Response playbooks
• Escalation protocols
• Ensure fast detection → containment → resolution

3. Contain and fix erratic system behavior

• Identify and resolve:
• Latency spikes
• Downtime incidents
• Integration failures
• Build guardrails to prevent recurrence
• Focus on root cause elimination, not temporary fixes

4. Create continuous reliability feedback loops

• Work closely with engineering teams to:
• Surface recurring failure patterns
• Improve build quality
• Reduce production bugs
• Ensure learnings from incidents directly improve future releases

5. Improve observability and monitoring

• Build dashboards and alerts for:
• System health
• Performance metrics
• Failure signals
• Ensure issues are detected before customers report them

6. Reduce operational fragility

• Remove single points of failure (people, systems, workflows)
• Improve system resilience across:
• Deployments
• Integrations
• Runtime environments

What success looks like

• Uptime reaches 99.9%+ reliably
• Incidents are:
• Detected early
• Contained quickly
• Resolved permanently
• No dependency on a single individual for escalation
• System behavior becomes predictable and stable
• Engineering teams ship with higher reliability confidence

Who you are

• You have 2-5 years of experience in SRE / DevOps / backend systems
• You have worked on production systems with real uptime expectations
• You think in:
• Systems
• Failure modes
• Trade-offs
• You are comfortable debugging live, high-pressure environments

What will make you stand out

• Experience with:
• Distributed systems
• Cloud infrastructure (AWS / Azure / GCP)
• Monitoring & alerting tools
• Have built or improved:
• Incident response systems
• Reliability frameworks
• Strong debugging skills across:
• Infra
• Application
• Integrations

Compensation

₹60,000/month (fixed)

(Aligned with role scope and impact expectations)

Why join

• You will define reliability standards for a production AI platform
• Your work directly impacts:
• Customer trust
• Product performance
• Enterprise readiness
• You will move the system from reactive → predictable

What this role is not

• Not just monitoring dashboards
• Not limited to handling tickets
• Not dependent on escalation to leadership

What this role is

• A builder of reliability systems
• A guardian of uptime and performance
• A multiplier of engineering quality

One question to self-evaluate

Can you build a system where downtime is rare, predictable, and never dependent on a single person?

Company Profile: EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to customer) distribution channel, offering travel agents access to its website to facilitate the booking of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-tocustomer) distribution channel in 2011, primarily targeting the growing travel requirements of the Indian middle-class population.

About: We are seeking a highly motivated and proactive Flight Support Executive for our team. As a Executive, you will learn in various aspects of customer support like queries resolution, handling situations, interaction with customers. As a Customer Support Representative, you will be the main point of contact for our customers, providing assistance and resolving any issue they may have.

Responsibilities:

• Provide best-in-class customer service and problem resolution to customer queries over the voice-based phone service.

• Support customers across Telecommunication/E- mail/Chat, Meet customer requirements through first contact resolution.

• Clarify customer requirements; probe for and confirm understanding of requirements or problem.

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.

• Listen attentively to customer needs and concerns; demonstrate empathy. Confirm customer understanding of the solution and provide additional customer education as needed.

• Prepare complete and accurate work and update customer file.

Requirements:

• Freshers with good communication skills • 6 Days working and one rotational week off

• Morning Shifts

• Knowledge of international/domestic travel voice process

• Be enthusiastic & have zeal to perform.

Android Developer with 2-3 years of

experience in developing mobile applications using Kotlin. The ideal candidate should

have experience in building high-performance Android applications, integrating APIs, and

implementing advanced Android features. Flutter experience is a plus, as it will be

beneficial for cross-platform development.

Key Responsibilities:

• Develop and maintain Android applications using Kotlin and Jetpack components.

• Implement MVVM architecture, clean code practices, and reusable components.

• Work with RESTful APIs, GraphQL, and third-party SDKs for seamless integration.

• Handle offline storage, background processing, and push notifications.

• Optimize app performance, memory usage, and UI responsiveness.

• Debug and troubleshoot issues for application stability and security.

• Collaborate with designers, backend developers, and product teams.

• Follow Google’s Material Design guidelines and Android best practices.

• Write unit and UI tests for ensuring application reliability.

2-3 years of hands-on experience in Android app development using Kotlin.

• Strong knowledge of Jetpack components (LiveData, ViewModel, Navigation,

Room, WorkManager, etc.).

• Experience in RecyclerView, Fragments, and ConstraintLayout.

• Proficient in REST API integration using Retrofit or Volley.

• Experience with Firebase, push notifications, and analytics tools.

• Familiarity with Git version control and CI/CD pipelines.

• Basic understanding of Unit Testing and debugging tools like Android Profiler.

• Bonus: Experience in Flutter for cross-platform development is an added

advantage.

Interview process -

Coding Round – Hands-on coding assignment to assess problem-solving and

development skills.

2. Technical Round – In-depth discussion on Kotlin, Android best practices, and

project experience.

Work Mode:

• On-site – Candidate must work from the Koramangala, Bangalore office.

Responsibilities:

• Develop and maintain high-quality, efficient, and scalable backend applications.
• Participate in all phases of the software development lifecycle (SDLC)
• Write clean, well-documented, and testable code adhering to best practices.
• Collaborate with team members to ensure the successful delivery of projects.
• Debug and troubleshoot complex technical problems.
• Identify and implement performance optimizations.
• Participate in code reviews
• Hands-on experience with Springboot, Java 8 and above.
• 2-5 years of experience developing Java applications.
• Knowledge about at least one messaging system like Kafka, RabbitMQ etc.
• Required React developer requirements, qualifications & skills:
• Proficiency in React.js and its core principles
• Strong JavaScript, HTML5, and CSS3 skills
• Experience with popular React.js workflows (such as Redux)
• Strong understanding of object-oriented programming (OOP) principles.
• Experience with design patterns and best practices for Java development.
• Proficient in unit testing frameworks (e.g., JUnit).
• Experience with build automation tools (e.g., Maven, Gradle).
• Experience with version control systems (e.g., Git).
• Experience with one of these databases – Postgres, MongoDb, Cassandra
• Knowledge on Retail or OMS is a plus.
• Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset
• Ability to reverse engineer existing/legacy and document findings on confluence.
• Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.

I'm Hiring for a Telesales Representative Profile

Location: Jaipur, Rajasthan

Experience: 6 Months- 2 years

JOB DESCRIPTION: Telesales Representative

Requirements:

- Excellent communication and interpersonal skills.

- Prior experience in telesales or a related field is preferred.

- Ability to understand and convey pharmaceutical product information.

- Proficiency in using telecommunication and CRM software.

- Strong persuasive skills and ability to handle rejection.

Benefits:

- Competitive salary up to ₹18,000 per month.

- Incentives and bonuses based on performance.

- Opportunity for career growth within the company.

- Comprehensive training and support.

Roles and Responsibilities

1.    Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.

2.    Ideate, design, and implement program that focused on post-training support for mental health first-aiders.

3.    Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).

4.    Oversee and facilitate MHFAI instructors for training and upskilling.

5.    Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.

6.    Draft and initiate scientific research, and create tools required at workplace to measure mental health.

7.    Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.

8.    Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.

9.    Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.

10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.

11. Provide support in other operational functions of MHFA as needed.

Requirements:

·      4-12 years in clinical work and / or mental health training

·      Qualification: Education in Mental Health

·      Experience in clinical work, very good excel, analytical and writing skills

·      Exposure to mental health training

·      Experience of having previously worked in organized group is desirable

• 2 – 5 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
• A classic enterprise solution seller with hands-on experience in technology.
• A strong passion for overachieving enterprise sales numbers in a hunting profile.
• Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
• On-the-foot thinker and ability to build long-lasting professional relationships.
• You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
• Would be an Individual contributor but aiming to become a Sales Leader.
• Would already have working relationships across enterprise leaders in HR / IT / PMO teams
• Hunter - appetite for opening and closing new accounts.
• Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
• Experience managing complex sales cycles.
• Driven, self-motivated, proactive, and excited about being at a start-up
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
• Strong executive presence.
• Experience selling to HR and TA leads would be an added advantage.
• Experience selling to the IT and ITES/BPO sector will be an added advantage.
• Experience selling HR tech solutions will be an added advantage

• Strong grasp of computer science fundamentals and excellent problem-solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
• 3+ years of experience in product driven organization.
• A Bachelors or master’s degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes)