Business Operations and CRM Implementation Analyst
We are looking for a Business Operations and CRM Implementation Analyst with a strong focus on process improvement, operational efficiency, and compliance. This role requires implementing a CRM system that reflects our client journey and meets our operational standards. The ideal candidate should excel in analyzing and understanding business requirements, optimizing workflows, and ensuring compliance in all operations, particularly in visa processing.
Key Responsibilities:
- CRM System Implementation:
- Implement a CRM system based on an operational diagram of the client journey, customizing it to fit our specific business needs.
- Ensure seamless integration of the CRM system with existing business processes, enhancing data flow and client interaction.
- Process Improvement and Efficiency:
- Continuously analyze and improve business processes to increase operational efficiency.
- Implement strategies to optimize workflows, reduce redundancies, and enhance productivity.
- Compliance Assurance:
- Ensure all operations, especially those related to visa processing, adhere to relevant laws, regulations, and standards.
- Regularly review and update processes to maintain compliance and address any regulatory changes.
- Business Requirement Analysis:
- Conduct in-depth requirement analyses to capture and understand complex business needs.
- Translate these requirements into functional solutions, bridging the gap between business objectives and technical capabilities.
- Documentation and Automation:
- Create and maintain detailed SOPs for various visa processes, introducing automation to streamline operations.
- Identify opportunities for process automation and implement technological solutions to enhance efficiency.
- Strategic Business Operations:
- Provide insights into business operations and strategies, identifying areas for improvement.
- Analyze operational data to track performance and inform decision-making.
Qualifications:
- Extensive experience in business analysis, with expertise in CRM implementation and business operations.
- Demonstrated ability in process optimization, efficiency enhancement, and ensuring compliance in business operations.
- Strong knowledge of CRM platforms, process documentation, and automation technologies.
- Excellent communication skills and the ability to conduct thorough requirement analyses.
- A strategic thinker with an analytical approach to problem-solving.
Preferred:
- Background in visa processing or a similar regulatory environment.
- Relevant certifications in CRM systems, business analysis, or process improvement methodologies.
Application Process:
Candidates are encouraged to apply by submitting a resume and a cover letter detailing their experience in process improvement, CRM implementation, and ensuring operational compliance.
Subodh Popalwar
Software Engineer, Memorres
About ICL Immigration
About
Immigration Consultancies is an Auckland-based immigration consultancy firm that handles the planning and submission process of all kinds of Study, Resident and Work visas for New Zealand, Australia and Canada.
For over 20 years, ICL has dealt with thousands of applications. Will yours be the next application we secure?
Candid answers by the company
We assist with the immigration process as licensed immigration advisers.
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Software Engineer, Memorres