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Business Operations and CRM Implementation Analyst
Business Operations and CRM Implementation Analyst
ICL Immigration's logo

Business Operations and CRM Implementation Analyst

Abishek Murthy's profile picture
Posted by Abishek Murthy
2 - 7 yrs
₹8L - ₹15L / yr
Full time
Remote only
Skills
Business operations
Customer Relationship Management (CRM)
Salesforce
Process improvement
Business Analysis
Operational efficiency

Business Operations and CRM Implementation Analyst


We are looking for a Business Operations and CRM Implementation Analyst with a strong focus on process improvement, operational efficiency, and compliance. This role requires implementing a CRM system that reflects our client journey and meets our operational standards. The ideal candidate should excel in analyzing and understanding business requirements, optimizing workflows, and ensuring compliance in all operations, particularly in visa processing.


Key Responsibilities:


  • CRM System Implementation:
  • Implement a CRM system based on an operational diagram of the client journey, customizing it to fit our specific business needs.
  • Ensure seamless integration of the CRM system with existing business processes, enhancing data flow and client interaction.
  • Process Improvement and Efficiency:
  • Continuously analyze and improve business processes to increase operational efficiency.
  • Implement strategies to optimize workflows, reduce redundancies, and enhance productivity.


  • Compliance Assurance:
  • Ensure all operations, especially those related to visa processing, adhere to relevant laws, regulations, and standards.
  • Regularly review and update processes to maintain compliance and address any regulatory changes.


  • Business Requirement Analysis:
  • Conduct in-depth requirement analyses to capture and understand complex business needs.
  • Translate these requirements into functional solutions, bridging the gap between business objectives and technical capabilities.


  • Documentation and Automation:
  • Create and maintain detailed SOPs for various visa processes, introducing automation to streamline operations.
  • Identify opportunities for process automation and implement technological solutions to enhance efficiency.


  • Strategic Business Operations:
  • Provide insights into business operations and strategies, identifying areas for improvement.
  • Analyze operational data to track performance and inform decision-making.


Qualifications:

  • Extensive experience in business analysis, with expertise in CRM implementation and business operations.
  • Demonstrated ability in process optimization, efficiency enhancement, and ensuring compliance in business operations.
  • Strong knowledge of CRM platforms, process documentation, and automation technologies.
  • Excellent communication skills and the ability to conduct thorough requirement analyses.
  • A strategic thinker with an analytical approach to problem-solving.


Preferred:

  • Background in visa processing or a similar regulatory environment.
  • Relevant certifications in CRM systems, business analysis, or process improvement methodologies.


Application Process:

Candidates are encouraged to apply by submitting a resume and a cover letter detailing their experience in process improvement, CRM implementation, and ensuring operational compliance.

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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About ICL Immigration

Founded :
2011
Type
Size :
0-20
Stage :
Profitable
About

Immigration Consultancies is an Auckland-based immigration consultancy firm that handles the planning and submission process of all kinds of Study, Resident and Work visas for New Zealand, Australia and Canada.


For over 20 years, ICL has dealt with thousands of applications. Will yours be the next application we secure?


Read more
Candid answers by the company
What does the company do?
What is the location preference of jobs?

We assist with the immigration process as licensed immigration advisers.

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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
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