Business Operations and CRM Implementation Analyst
We are looking for a Business Operations and CRM Implementation Analyst with a strong focus on process improvement, operational efficiency, and compliance. This role requires implementing a CRM system that reflects our client journey and meets our operational standards. The ideal candidate should excel in analyzing and understanding business requirements, optimizing workflows, and ensuring compliance in all operations, particularly in visa processing.
- CRM System Implementation:
- Implement a CRM system based on an operational diagram of the client journey, customizing it to fit our specific business needs.
- Ensure seamless integration of the CRM system with existing business processes, enhancing data flow and client interaction.
- Process Improvement and Efficiency:
- Continuously analyze and improve business processes to increase operational efficiency.
- Implement strategies to optimize workflows, reduce redundancies, and enhance productivity.
- Compliance Assurance:
- Ensure all operations, especially those related to visa processing, adhere to relevant laws, regulations, and standards.
- Regularly review and update processes to maintain compliance and address any regulatory changes.
- Business Requirement Analysis:
- Conduct in-depth requirement analyses to capture and understand complex business needs.
- Translate these requirements into functional solutions, bridging the gap between business objectives and technical capabilities.
- Documentation and Automation:
- Create and maintain detailed SOPs for various visa processes, introducing automation to streamline operations.
- Identify opportunities for process automation and implement technological solutions to enhance efficiency.
- Strategic Business Operations:
- Provide insights into business operations and strategies, identifying areas for improvement.
- Analyze operational data to track performance and inform decision-making.
- Extensive experience in business analysis, with expertise in CRM implementation and business operations.
- Demonstrated ability in process optimization, efficiency enhancement, and ensuring compliance in business operations.
- Strong knowledge of CRM platforms, process documentation, and automation technologies.
- Excellent communication skills and the ability to conduct thorough requirement analyses.
- A strategic thinker with an analytical approach to problem-solving.
- Background in visa processing or a similar regulatory environment.
- Relevant certifications in CRM systems, business analysis, or process improvement methodologies.
Candidates are encouraged to apply by submitting a resume and a cover letter detailing their experience in process improvement, CRM implementation, and ensuring operational compliance.
Subodh PopalwarSoftware Engineer, Memorres
About ICL Immigration
Immigration Consultancies is an Auckland-based immigration consultancy firm that handles the planning and submission process of all kinds of Study, Resident and Work visas for New Zealand, Australia and Canada.
For over 20 years, ICL has dealt with thousands of applications. Will yours be the next application we secure?
We assist with the immigration process as licensed immigration advisers.
We are looking for a Business Operations Manager to monitor defined business functions and strengthen/build processes that meet our business needs. Business Operations Manager responsibilities include tracking business results and monitoring production KPIs. To be a successful Business Operations Manager, you should have experience in the same or similar role, managing all business operations and setting goals across your department/team. You should also demonstrate great leadership skills and be able to communicate the vision of the company across all levels. Ultimately, you will ensure that all business functions related to your line of work are in line with our strategic goals.
- Ensure all systems operate smoothly and align with our quality standards.
- Maximize the efficiency of all business procedures.
- Establish production KPIs and conduct quality assessments.
- Monitor daily operations and address potential issues when they arise.
- Build processes that meet our business objectives and ensure compliance.
- Coordinate with the HR department to ensure our hiring plans meet our business needs.
- Previous experience as a Business Operations Manager or in a similar role
- Good knowledge of operations management
- Experience with forecasting models
- Experience with databases and project management software is preferable
- The ability to interpret financial data and allocate budgets will be an added advantage
- Exceptional communication skills
- Demonstrate strong team management and mentorship skills
Tealbox Digital is reinventing the Ad-Tech space through managed tech plays. We’re focused on helping digital-first businesses generate qualified leads and accelerate their growth. With a combined domain experience of 5+ years, we’ve helped several eCommerce and SaaS businesses scale their customer acquisition funnels, resulting in them raising their subsequent rounds of capital from large investors.
By partnering with Tealbox, founders are able to get access to a digital marketing team that aligns marketing goals with the overall business objectives, which helps bring coherence across functions of the business. In short, we make data-backed, impactful customer experiences accessible to global brands.
We have built a solid team that can deliver extremely high quality results, with consistency and repeatability. We’re looking for like-minded individuals who, above and beyond qualifications and the specifications of this job description, are not looking for the intercept but the slope. Someone who finds comfort in ambiguity, strong communicative idealistic pragmatists, curiosity-first individuals who have a point of view but also an ear to listen.
If this resonates with you, we encourage you to apply!
- Taking full ownership of key initiatives within verticals in the business, specifically business development.
- Working with stakeholders to identify & develop sales channels and products
- Extensive experience leading processes and working in/with startups.
- Being an active member of the business development process by identifying, introducing, nurturing and closing global sales opportunities.
- Solving problems through structured thinking, research, project planning, and on-ground execution.
- Owning responsibilities across domains such as strategy, marketing, operations, and partnerships.
- The expectations from this role may not be limited to this job description. Candidates are expected to adapt to the requirements that arise while completing the said processes.
- Someone with 2-4 years of experience in startups/ consulting firms
- Willingness to hustle & get their hands dirty, and comfort with ambiguity
- Someone who enjoys taking ownership learns quickly, and has a bias for action
- Has the ability to break down a problem into smaller chunks and the ability to balance between the big picture and tactical activities
- Strong organizational, critical thinking, and communications skills.
- Good attention to detail and the ability to prioritize in a fast-paced environment.
- Able to track high volume activity with exceptional follow-through and attention to detail.
- Problem solver, able to troubleshoot issues independently or escalate when necessary - a sense of accountability and sound personal judgment.
- Good problem solving, analytical, process designing, and stakeholder management skills
- At least 1+ years of experience in Business Operations
- Should be comfortable with handling data and reports with the right tools
- Should have the ability to think on problems independently to bring in the right solutions via product/process modifications
Who we are : https://crio.do/about-us
What will you do?
- Manage the day to day operations of customer facing user experience operations and internal business operations, including resource allocation, performance monitoring and reporting.
- Problem solving for category team, and help in better conversion
- Collaborate with cross-functional teams and stakeholders to align operational goals with business objectives and priorities.
What's on offer?
- Working in a truly disruptive space with the opportunity to redefine the way technology is learned by software developers.
- Having an opportunity to apply and nurture your skills across a diverse set of problems in a high-growth startup and grow into a lead.
- Independently managing a large body of work and being fully responsible for delivering impact end to end.
- Truly rewarding compensation, incentives and high-ownership culture.
- Opportunity to work with a team which has deep expertise in various domains ranging across engineering, product management, business, and strategy at consumer internet giants like Google and Flipkart.
Nucleus Softwares: Senior Quality Lead
- Associate Manager for Nucleus Product, Implementation, Support and Services projects
- Sound Knowledge of Quality Management Processes and Software Development Lifecycle
- Experience in IT Organization
- Strong knowledge of industry best practices including Agile, CMMI, PMBOK, ISO, Six Sigma
- Strong knowledge of key areas of project management including Schedule, Quality and Risk Management
- Strong insights about Quality Measurement Framework & Metrics
- Proven internal stakeholders management skills
- Strong verbal and written communication skill
- Proactive outlook and approach
Software Quality Assurance
- Liaison with business heads, program manager and team to maintain continuous process implementation and improvements
- Identify improvement areas and raise right alert at the right time
- Ensure timely reporting of metrics and dashboard
- Ensure information readiness for quick reference
- Consistently strong performance as a quality management professional
- Strong insight on Defect Prevention and Causal Analysis
- Assist and support business leaders in driving various Quality Management programs and initiatives
Desired for the Role:
- Qualification: MCA / M.Sc. Computer Science
- 7-12 years of experience, good insights of the prevailing Quality Management Standards
- Good Knowledge of Microsoft Office, Microsoft Project, JIRA, SVN, SharePoint
- Strong analytical skills and knowledge of analytical tools.
- Strong experience of planning and managing Audits and Reviews
- Team player with highly collaborative mind set
- Needs to be go getter, highly motivated professional
Future Career Progression:
Nucleus is well known for identifying, nurturing and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs helps our associates to continuously grow based on their capability, performance and career aspirations.
Over coming years, this role can evolve, either in the area of SEPG and Analytics
DYD is a new business initiative and we are on the lookout for a passionate and energetic Operations Manager for our Ecommerce platform. This platform is for those candidates who have an innovative edge to their thinking gear and who believe they have the caliber to roll up their sleeves and push it from zero to one making every customer visit on the platform an experiential one.
Duties and Responsibilities:
- Involved in campaign management, including planning of product promotion, product launches, product listing, campaign follow up etc.
- Assist to develop and implement demand generation plans to grow site revenue.
- Liaise with Designer Team on artwork requirements and monitor deadlines for completion
- Responsible for stock inventory accuracy and to address any discrepancy.
- Assist Customer Relations department on product knowledge.
- Logistic coordination when required.
- Prepare and generate purchase orders, invoices and coordinate logistics for B2B operations.
- Involved in product listing, updating pricing & promotion on company’s website.
- Monitor Orders from initiation to completion and raise flags whenever required
- Monitor Service vehicles route plan and report deviations.
- Generate analysis and sales reports on regular basis.
- Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
- Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
- Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
- Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
- Supporting the eCommerce Head on campaigns and programs.
- Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
- Guiding internal teams and vendor teams on development implementation issues.
- Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
- Minimum 5 years of experience within an ecommerce operations managerial role, automobile industry experience is an added advantage
- Experience handling ecommerce platforms, online sales and website content management
- Excellent communication, Excel and organizational skills in addition to project management experience
- Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
- Ability to manage tasks simultaneously and efficient co-ordination with the other suppliers and vendors
- Experience working on Google and web analytics
- Support evaluating and executing SEO strategies
- Ability to forecast and determine productivity requirements to produce during the day to meet the overall building objectives
- Ability to develop systems, processes and infrastructure related to logistics.
- Implemented lean processes and innovative technology solutions to improve automation and productivity
- Ability to analyze various business scenarios and recommending prompt actions for exponentially expanding business
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Increasing efficiency of return center, looking at process from unloading to put away and measure each stage
- Planning of spares - packaging for return
- Ensuring zero stock out for spare and packing material
- Working on efficiency of testing center and ensuring all goods repacked are in line with company standard
- Working with warranty team for forward guidance on what will come as return so warranty stock can be planned
- Reconciling debits issued by Amazon, Flipkart and Myntra and tracking advance shipping notice and ensuring that these are GRN , if not received in 15 days then raising a case with respective partner and tracking the entire life cycle with finance
- Managing Inventory accuracy and cycle count to ensure zero stock pilferage
- Raising tickets for shortages received viz a viz debit notes issued
What you need to have:
- Mandatory to have specialization in return management and good planning skill and data driver approach
- Data driven mindset , should be have analytical bent of mind to reduce returns
- Should have worked in operations driven company with good analytic and problem solving capabilities
- Six sigma certified
- Strong with excel
- MBA from a good institute
- Esop can be given based on performance
- Minimum 4 year experience into high volume operational businesses
- Preferably from e-commerce domain
FRAAZO is India's fastest growing D2C Consumer Internet Brand which is currently serving happy customers in multiple cities
FRAAZO was born with a mission to provide high quality and hygienic produce to customers –
straight from the Farm to Doorstep (A farm to fork model company) within 18 hours. It constantly works towards this goal until it finally becomes the face of “direct fresh farm supplies”. A community intending to scale their behavior to create a utopia where being a reliable source of best produce
is the norm and not the exception.
To build a community like this requires a community of its own; a community special in its own way, working towards making this vision come true.At FRAAZO you will be working alongside with a group of incredibly passionate and driven people
who have complete freedom to chase down their goals in a totally uninhibited manner.
Here’s what will be in store for you at FRAAZO once you join us as Operation Excellence
About the Role:
Fraazo is looking for a operation excellence that will support the Supply Chain Optimization and Excellence Team to drive efficiencies across the entire supply chain process.You will be joining a dynamic team which is working towards making Fraazo leader in the FMCG Retail. He/ She will
responsible for You will engage with our Supply Chain to promote the trends of our metrics towards high-quality benchmarks.
What will you do:
Prepare Master plan and Drive 5S implementation across all Collection Centres and
Dark stores etc.,
Prepare SOP (Standard operating Procedures) and Work instructions and Daily
Routines for all positions and train the members and ensure the adherence at all levels;
Planning and Training of the team members on 5S, GMP, GWP, Hygiene
Practices,Food safety,QA Specifications etc.,
Conducting 5S and GMP/Food Safety Audits and ensuring the regulatory /statuatory
compliances as applicable.
Drive Improvement Projects like Wastage optimization, Availability improvemet,
Productivity Enhancement etc., using DMAIC/Six Sigma methodology;
Drive and ensure the Quality of Products from Collection Centre (CC) to Dark Stores
(DS) and up to the end Consumer.
Ensure Documentation at all levels through continuos monitoring and Auditing;
Training of the team members on Quality Specifications, Defect Matrix etc.,
RCA (Root Cause Analysis) Tool usage for optimizing the losses/defects generated
and Customer complaints etc.,
Drive Suggestion/Rewards and Recognitions/Idea work shops as per the Road map.
Drive 5S and KAIZEN culture across all areas.
Coordinate with HR team on execution of the Training Calendar as per the Plan
across all areas
Liason with the key stake holders like Operations/Procurement/Last mile /Middle mile
operation team etc.,
Internal and External Benchmarking of for all Product categories for ensuring the
Creating and sustaining a dynamic environment that fosters development
oppurtunities by evaluating and motivating high performance amongst the team
Drive the Horizantal replication of Good practices within the organization/Bench mark
You should apply If you have:
B.E. (Mechanical/Food technology/Agriculture/Electrical)
5-8 Years in FMCG/Food processing MNC in Production
Management/QA/TPM/OE/Six Sigma etc., or in VnF Groceries experience in QA
with knowledge of TPM/Six sigma/operational excellence practices;
Life at FRAAZO
Working at FRAAZO would instantly make you realise one thing: you are working with the best
talent around you. Not just in the role you occupy, but everywhere you go. At FRAAZO, people
always have talent up their sleeves. With the right company, even conversations can be
rejuvenating. At FRAAZO, we guarantee a good company.
To make things smoother and to make sure you spend time and energy only on the most important
things, FRAAZO strives to make every process transparent.
There are many more such eccentricities that make FRAAZO what it is but that’s for one to
discover. If you feel at home reading this, get in touch.
With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.
With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech.
- Coordinating and facilitating call calibration sessions for the teams.
- Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
- Identifying process gaps and fixing them to ensure that the process is streamlined.
- Training and coaching the team members to help them improve the quality and deliver the required performance.
- Undertaking various initiatives to ensure high standards of quality across all teams.
What you need to have:
- Should have experience in call auditing and call monitoring.
- Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
- Good with MS office skills like excel, word, powerpoint etc.
- Confident and Presentable
- Excellent Communication Skills
- B-Tech or IT Background Preferable (Not Mandatory)
We are looking for an experienced Chief Operating Officer or COO to oversee our organization’s ongoing operations and procedures. You will be the company’s second-in-command and responsible for the efficiency of business.
The COO role is a key member of the senior management team, reporting only to the Chief Executive Officer (CEO). You’ll have to maintain control of diverse business operations, so we expect you to be an experienced and efficient leader. If you also have excellent people skills, business acumen and exemplary work ethics, we’d like to meet you.
The goal of the COO position is to secure the functionality of business to drive extensive and sustainable growth.
- Design and implement business strategies, plans and procedures
- Set comprehensive goals for performance and growth
- Establish policies that promote company culture and vision
- Oversee daily operations of the company and the work of executives (IT, Marketing, Sales, Finance etc.)
- Lead employees to encourage maximum performance and dedication
- Evaluate performance by analyzing and interpreting data and metrics
- Write and submit reports to the CEO in all matters of importance
- Assist CEO in fundraising ventures
- Participate in expansion activities (investments, acquisitions, corporate alliances etc.)
- Manage relationships with partners/vendors
- Proven experience as Chief Operating Office or relevant role
- Understanding of business functions such as HR, Finance, marketing etc.
- Demonstrable competency in strategic planning and business development
- Experience in fundraising will be a plus
- Working knowledge of data analysis and performance/operation metrics
- Working knowledge of IT/Business infrastructure and MS Office
- Outstanding organizational and leadership abilities
- Excellent interpersonal and public speaking skills
- Aptitude in decision-making and problem-solving
- BSc/BA in Business Administration or relevant field; MSc/MBA is a plus