Business Development executive

Job Title:

AI Native Operations Expert – Director / AVP / VP

Company: EOSGlobe

CTC: ₹24 – ₹36 LPA

Open Positions: 3

Experience: 12 – 18 Years

Joining: Immediate Joiners Preferred

Role Overview

EOSGlobe is transforming into an AI-First organization and is looking for an AI Native Operations Expert to lead this transformation. The role focuses on driving automation, process re-engineering, and AI adoption across BPM operations to improve efficiency, scalability, and business impact.

Key Responsibilities

Lead AI-driven transformation initiatives across BPM operations.

Re-engineer processes using Artificial Intelligence, Machine Learning, and automation tools.

Collaborate with leadership and strategy teams to implement AI-first operational models.

Define and track KPIs, productivity metrics, and financial impact of transformation initiatives.

Partner with internal teams and clients to demonstrate AI-driven efficiency and revenue growth.

Identify opportunities for process automation and digital adoption across operations.

Required Skills

Strong expertise in Artificial Intelligence (AI), Machine Learning (ML), and RPA.

Experience in process transformation and digital automation initiatives.

Deep understanding of BPM operations and service delivery models.

Strong leadership and stakeholder management skills.

Analytical mindset with ability to measure financial impact and operational KPIs.

Preferred Qualifications

Experience leading large-scale automation or AI transformation projects.

Exposure to BPM, consulting, or operations leadership roles.

Excellent communication and strategic thinking skills.

Review Criteria:

• Strong Software Engineer fullstack profile using NodeJS / Python and React
• 6+ YOE in Software Development using Python OR NodeJS (For backend) & React (For frontend)
• Must have strong experience in working on Typescript
• Must have experience in message-based systems like Kafka, RabbitMq, Redis
• Databases - PostgreSQL & NoSQL databases like MongoDB
• Product Companies Only
• Tier 1 Engineering Institutes preferred (IIT, NIT, BITS, IIIT, DTU or equivalent)

Preferred:

• Experience in Fin-Tech, Payment, POS and Retail products is highly preferred
• Experience in mentoring, coaching the team.

Role & Responsibilities:

We are currently seeking a Senior Engineer to join our Financial Services team, contributing to the design and development of scalable system.

The Ideal Candidate Will Be Able To-

• Take ownership of delivering performant, scalable and high-quality cloud-based software, both frontend and backend side.
• Mentor team members to develop in line with product requirements.
• Collaborate with Senior Architect for design and technology choices for product development roadmap.
• Do code reviews.

Ideal Candidate:

• Thorough knowledge of developing cloud-based software including backend APIs and react based frontend.
• Thorough knowledge of scalable design patterns and message-based systems such as Kafka, RabbitMq, Redis, MongoDB, ORM, SQL etc.
• Experience with AWS services such as S3, IAM, Lambda etc.
• Expert level coding skills in Python FastAPI/Django, NodeJs, TypeScript, ReactJs.
• Eye for user responsive designs on the frontend.

We are seeking an experienced UX Architect to lead the development of end-to-end user experience strategies, design architecture, and usability frameworks for digital products.

UX Strategy and Leadership

• Define and implement the UX strategy for complex digital platforms.

• Translate business objectives and user insights into actionable design strategies and measurable outcomes.

• Conduct competitive benchmarking to identify opportunities and set experience standards.

• Define UX success metrics and KPIs to measure usability, engagement, and overall experience quality.

• Integrate UX strategy into Agile workflows to support continuous improvement and rapid iteration. • Establish and maintain accessibility guidelines, ensuring inclusive and compliant designs.

• Lead design critiques, UX reviews, and A/B tests to validate hypotheses and improve user experience.

• Implement UX governance and DesignOps practices to ensure consistency and design quality.

Research and User-Centered Design

• Conduct user research, discovery sessions, and usability testing to understand user needs and pain points.

• Perform heuristic evaluations and leverage data analytics, insights, and user feedback to drive design decisions.

• Turn qualitative and quantitative findings into models, personas, task analyses, and measurable KPIs, validating with prototypes of increasing fidelity.

• Develop detailed end-to-end user journey maps and personas to visualize and optimize experiences.

• Define clear information architecture (IA) and navigation models for seamless interaction.

• Design taxonomies, navigation models, and content hierarchies to help users find information and complete tasks across modules.

• Define interaction patterns, states, and flows for multi-step, multi-role scenarios — including edge cases, error handling, and accessible behaviors.

• Map domains, entities, and relationships, aligning UX models to backend structures and constraints while keeping complexity hidden from users.

• Create wireframes, flows, prototypes, and interaction models that align with both user needs and business goals.

• Design for product scalability, flexibility, localization, and long-term usability.

• Plan for scalability, localization, permissions, and large data volumes, ensuring resilience, offline support, and progressive enhancement.

• Embed accessibility standards, regional regulations, and risk controls into complex workflows with sensitive data.

UX Documentation

• Create and maintain UX documentation such as personas, journey maps, IA diagrams, and design guidelines.

• Develop and maintain architecture documentation that aligns UX with product, engineering, and compliance requirements.

 • Ensure UX-design intent is accurately implemented during UI-design and development through close collaboration with teams.

Collaboration and Communication

• Facilitate stakeholder workshops to align teams on UX goals, insights, and priorities.

• Write and present architecture documentation to align product, engineering, data, and compliance requirements.

 • Communicate UX vision, strategy, and design rationale effectively to leadership and crossfunctional teams.

• Work closely with product managers, developers, and business stakeholders to ensure cohesive and user-first outcomes.

• Review design deliverables and promote UX best practices across teams.

Mentorship and Continuous Learning

 • Mentor and guide designers to enhance their strategic thinking, design process, and creative problem-solving skills.

• Stay informed about emerging UX trends, tools, and technologies to continuously advance design capabilities.

Required Skills & Experience

 • Experience in effectively interacting with customer managers and stakeholders to understand their needs, build strong relationships, and collaborate on solutions.

• Strong communication skills with the ability to communicate and demonstrate the value and rationale for own design decisions to business and technology partners.

• Experience in managing small to medium-sized teams, including overseeing daily operations, delegating tasks, providing training and support, and ensuring team objectives are met efficiently and effectively. Strong expertise in wireframing and prototyping tools.

• Solid understanding of UX-research, UX-design, and accessibility (WCAG).

• Strong analytical and conceptual thinking skills to translate data into actionable design solutions.

• Multi-tasking skills, ability to work under pressure, and prioritize with minimal supervision.

• Team player with the ability to work with cross-functional teams

• Attention to detail and an open mind to feedback

We are looking for a young and enthusiastic personality who loves coding. Who is passionate and ready to tackle some of the most difficult problems in the laundry industry. 

We believe that user-centric design ultimately leads to the best products, so we listen closely to our users, both external and internal. As an engineer on our close-knit, cross-functional team, you’ll be an active voice in shaping our product. 

You will play a role in product planning, drive the implementation and release of major features, and be a champion of best practices for writing well-tested, well-organized code.

Our tech stack is ASP.NET, MVC, Webform, WebAPI, MSSQL Server, JQuery, Javascript, Angular 2 and micro services architecture.Our platform is hosted on Google Cloud. 

• Work with internal business teams and management to define requirements and develop technical specifications.
• You will be creating modules and components and coupling them together into a functional app.
• Creating self-contained, reusable, and testable modules and components
• Developing and integrating RESTful API services.
• Convert legacy code to new tech stack single-page web applications.
• You will be working with payment gateway, barcodes, QR codes, biometrics, integrating different hardware (printer, scanner, cash register, POS terminal, laundry and drycleaning machines, conveyor belt etc), map routing and distance algorithms.

• Strong knowledge of Computer Science fundamentals in object-oriented design, data structures, algorithm design, problem-solving, complexity analysis, databases, networking, and distributed systems.
• 3-4 years of experience with product development (.ASP.Net, C#.Net, WCF, MVC, SQL Server development applications, version control, CI/CD pipelines).
• Should have a strong online presence on different forums like stack overflow etc, Github etc.
• Excellent verbal and written skills. The ability to explain sophisticated architectures to engineers, product managers, and support & operation executives. You should also be able to write a proposal for your idea/solutions and take feedback from the team.
• Previous work experience at a product-based company or startup would be a bonus.

Personality traits we really admire 

• Great attitude to ask questions, learn and suggest process improvements.
• Pays great attention to detail and helps identify edge cases.
• Gives equal importance to planning, coding, code reviews, documentation, and testing.
• Highly motivated and coming up with fresh ideas and perspective to help us move towards our goals faster.
• Follows release cycles and absolute commitment to deadlines.

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• Configure IDOC settings relate to segment, IDOC type, message type, partner profile, port, RFC connection etc.
• Develop Java class for AES symmetric decryption and decompression of web service.
• Configure the EDI process to enable client to exchange documents with the business partners.
• Develop a program to update credit card details from a FTP file in FI/CO.
• Modify the above LSMW to accumulate quantity for the same records and post as one record.
• Develop a BDC for FICO to calculate and update full payment, partial payment and pending.
• Develop the data migration programs for vendor master and customer master upload from legacy system using LSMW.
• Embed the e-mail body content of customer in auto response e-mail generate by CRM system to the customer.
• Act on programs for credit card encryption/decryption to update and settlement in contract and billing in SD and FI/CO.
• Create report which will take data from SRM system against valid PO numbers and perform the calculations in ECC system.
• Configure asset module (fix assets), including asset classes, integration with purchasing, and assets under construction.
• Create picking list using message type PICKSD and corresponding IDOC type SDPIODO1 is used for sending information to warehouse management system.
• Develop a custom workflow for employee simplify performance management reviews and identification of top performers.
• Perform requirement gathering and technical feasibility over client expectation and defining development guidelines for ABAP team.
• Create technical specification for all the objects like workflow specification and report specifications base on the functional specification.

Expertrons is an initiative by experienced professionals turned entrepreneurs (IITB alum) having built a few of India's largest companies across multiple domains. This will be an opportunity to directly work with the founders. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of adapting to changing market conditions, willing to join a growing startup, a rational and no-nonsense approach and practical thought process.

Good-to-Have Attributes: Start-up experience, Android experience would be a plus. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of building a robust, scalable tech platform adaptable to changing market conditions, willing to join a growing startup, a rational and no non-sense approach and practical thought process.

Responsibilities and Duties

Good-to-Have Attributes: Start-up experience, Android experience would be a plus. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of building a robust, scalable tech platform adaptable to changing market conditions, willing to join a growing startup, a rational and no non-sense approach and practical thought process.

Required Experience, Skills and Qualifications

Required Skills: Database - MySQL, NoSQL (MongoDB), Restful Architectures, AWS, SAAS, JavaScript, PHP, Cordova