Business Development executive

At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What you’ll do:

• Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
• Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
• Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
• Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
• Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.

What you bring:

• Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
• Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
• Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
• Team Player: Work collaboratively with both internal teams and customers to ensure success.

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

Responsibilities:

• Data Collection and Preparation:
• Gather data from various sources, including databases, spreadsheets, and APIs.
• Clean, validate, and transform data to ensure accuracy and consistency.
• Develop and maintain data pipelines for efficient data processing.
• Data Analysis and Interpretation:
• Analyze large datasets to identify trends, patterns, and correlations.
• Perform statistical analysis and hypothesis testing to validate findings.
• Develop and implement data models and algorithms to support analysis.
• Create visualizations and reports to communicate insights to stakeholders.
• Reporting and Communication:
• Prepare and present data-driven reports and dashboards to communicate findings.
• Collaborate with cross-functional teams to understand business needs and provide data-driven recommendations.   
• Clearly articulate complex data insights to non-technical audiences.
• Database Management:
• Assist in the design and maintenance of databases.
• Write and optimize SQL queries for data retrieval and manipulation.

‍Expected to manage the product plan, engineering, and delivery of Plum Integration activities. Plum is a rewarding and incentive infrastructure for businesses. It's a unified integrated suite of products to handle various rewarding use cases for consumers, sales, channel partners, and employees. 31% of the total tech team is aligned towards this product and comprises 32 members within Plum Tech, Quality, Design, and Product management. The annual FY 2019-20 revenue for Plum was $ 40MN and is showing high growth potential this year as well. The product has a good mix of both domestic and international clientele and is expanding. The role will be based out of our head office in Bangalore, Karnataka however we are open to discuss the option of remote working with 25 - 50% travel.‍

• Scope and lead technology with the right product and business metrics.
• Directly contribute to product development by writing code if required.
• Architect systems for scale and stability.
• Serve as a role model for our high engineering standards and bring consistency to the many codebases and processes you will encounter.
• Collaborate with stakeholders across disciplines like sales, customers, product, design, and customer success.
• Code reviews and feedback.
• Build simple solutions and designs over complex ones and have a good intuition for what is lasting and scalable.
• Define a process for maintaining a healthy engineering culture (Cadence for one-on-ones, meeting structures, HLDs, Best Practices In development, etc.).

• Manage a senior tech team of more than 5 direct and 10 indirect developers.
• Should have experience in handling e-commerce applications at scale.
• Should have experience working with applications like HubSpot salesforce and other CRM.
• Should have experience in B2B integrations.
• Should have at least 10+ years of experience in software development, agile processes for international e-commerce businesses.
• Should be extremely hands-on, with an Automate as much as possible mind set full-stack developer.
• Should exhibit skills to build a good engineering team and culture.
• Should be able to handle the chaos with product planning, prioritizing, customer-first approach.
• Technical proficiency
• Frameworks like React, React Native, Node.js, GraphQL
• Databases technologies like Elasticsearch, Redis, MySQL, MongoDB, Kafka
• Dev ops to manage and architect infra - AWS, CI/CD (Jenkins)
• System Architecture w.r.t Microservices, Cloud Development, DB Administration, Data Modeling
• Understanding of security principles and possible attacks and mitigate them.

‍You will lead the Plum Integration Engineering team and work in close conjunction with the Tech leads of Plum with some cross-functional stake with other products. Your will report to the CTO directly.

• Designing visual content for digital applications
• Designing and layout of materials for internal communications and engagement
• Editing YouTube videos
• Designing and layout of essential business materials
• Creating infographics and presentation materials to simplify the communication of complex concepts and data
• Editing video clips for use on social media platforms
• Working autonomously and developing high-quality concepts with minimal instruction
• Managing timelines and prioritizing of workload and knowing when to ask for direction
• Assisting team in developing and executing communications plans
• Providing technical support for design- and video-related efforts
• Optimizing graphics and video content for social media platforms
• Maintaining organized content files and helping to organize and archive existing video and graphics files
• Other duties as assigned

What you need to have:

• Strong visual communications skills, including the ability to communicate complex concepts and data through images
• Familiarity with best practices for graphics and video content on social media platforms (YouTube, Facebook, Twitter, Instagram)
• Freshers can also apply. Portfolio displaying samples would be a must

Responsibilities:

• Execute all levels of testing (System, Integration, and Regression)
• Detect and track software defects and inconsistencies
• Analyze test results on database impacts and usability
• Provide support and documentation
• Design and develop automation scripts when needed
• Analyze user stories, use cases and requirements
• Participate in product design reviews and provide inputs on potential problems
• Apply quality engineering principles throughout the Agile product lifecycle
• Collaborate closely with cross-functional teams

Required qualifications:

• 2-3 years of hands-on experience in Applications Testing with exposure to API and automation testing
• Working knowledge of popular test management software and SQL
• Knowledge of at least one programming/ scripting language
• Excellent communication and critical thinking skills
• Good organizational skills and detail-oriented mindset
• Ability to work in a fast-paced environment with minimal supervision
• Sense of ownership and pride in your performance and its impact on the company’s success
• Team player
• Good time management skills
• B.E / B.Tech degree in Computer Engineering / Computer Science.

Preferred qualifications:

• Experience in Mobile App testing on Android and iOS platforms
• Knowledge of performance testing
• Knowledge of at least one database management system
• Interest in data analysis
• Exposure to startup work culture