Business Development Trainee

Aditya Birla MH(Mission Happiness)

Feedback collection/Customer Support - Voice Process(outbound calls)

Qualification : Any Graduate 

Experience: Fresher or above 6months experience

Language: Candidates should be excellent in English and Hindi

Versant - above 5

6 Days working- Sunday fixed off

Shift- 9am to 6pm

Work from Office

Salary:

CTC: 25,000 /- per month for fresher

Take home: 20,200 /- per month per Fresher 

CTC : Upto 30,000 /- per month for experienced

Take Home : upto 24,800 /- per month for experienced 

Quarterly Bonus : 4200 /-

Job Description: Customer Support Executive

Position: Customer Support Executive

 Experience: 1-4 years

CTC: 4-4.5 LPA (Fixed)

Working Days: 6 days a week

Location: Work from Office

 Shift: Rotational shifts with rotational week off

Language: Proficiency in English and Hindi required

 Transportation: No cab facility provided

Key Responsibilities:

- Respond to customer inquiries via email and phone in a positive and effective manner.

- Identify and assess customers' needs to achieve satisfaction.

- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

- Adhere to communication procedures, guidelines, and policies.

- Go the extra mile to engage customers and build strong relationships.

- Provide product and service information to customers.

- Resolve product or service problems by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.

Qualifications and Skills:

- Proven customer support experience.

- Strong phone contact handling skills and active listening.

- Customer-oriented with the ability to adapt/respond to different types of characters.

- Excellent communication and presentation skills.

- Ability to multitask, prioritize, and manage time effectivel

Strong knowledge Drupal8.Must be Acquia certified developer

Hands-on experience in Acquia solutions like Acquia Lift and Acquia Site

Factory.Good knowledge on OOPS

Good knowledge of CSS, JQuery, JavaScript.Good knowledge of CSS, JQuery,

JavaScript

Good knowledge code version control tools - GIT, SVN.Ensure Code review and

coding guidelines for the project

Ensure cross-browser, cross-platform, and/or cross-device compatibility for

inconsistencies.

Perform Unit testing before delivery.Ensures that effort is tracked and

maintained throughout the life of project.

Collaboration between Development team and UX team for the layout and UI

designs.Collaboration between Development team and Testing-QA team.

Provide inputs on development efforts.Perform RCA for defects found during

QA and UAT

Analyzes the requirements and seek clarifications before developing the

projects.Ensures that the project is developed and delivered on time with

best quality

Follow SDLC/Scrum process defined for project 

🚀 Hiring: SAP Vistex Consultant

📍 Locations: Pune | Mumbai | Bangalore | Gandhinagar

🧠 Experience: 6+ years in SAP Vistex

🏢 Company: Synexc (Hiring for Capgemini)

✅ Requirements:

• Minimum 6 years of hands-on experience in SAP Vistex
• Expertise in Incentive Management, Rebates, Chargebacks, and Claims Processing
• Strong integration experience with SAP SD/MM
• Should have done at least 1 full-cycle implementation
• Good understanding of Vistex modules like Deal Management, Pricing, and Contract Setup
• Support & Enhancement project experience preferred
• Excellent communication skills and ability to interact with clients

Job Summary
Digital Marketing Executive will work with the Marketing team and be responsible for :
a)To Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
b)Design, build and maintain our social media presence
c)Collaborate with internal teams to create landing pages and optimize user experience
d)Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and c
Responsibilities and Duties

• Reviewing and analyzing client sites for areas that can be improved and optimized

• Preparing detailed strategy reports
• Identifying powerful keywords to drive the most valuable traffic
• Running PPC campaigns
• Writing powerful calls-to-action to convert visitors
• Email Marketing , Social Media Marketing, Content writing
• Filling websites and other content with effective keywords
• Writing effective SEO content for blogs, websites and social media accounts
• Developing link building strategies>
• Analysing keywords and SEO techniques used by competitors
• Keeping updated on both white hat and black hat SEO strategies to avoid stay within search engine guidelines
• Compiling and presenting SEO guidelines

  Qualifications and Skills
  Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
  Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
  Experience in setting up and optimizing Google Adwords campaigns
  Working knowledge of HTML, CSS, and JavaScript development and constraints
  Strong analytical skills and data-driven thinking
  Up-to-date with the latest trends and best practices in online marketing and measurement

  • Prior experience in content marketing, content growth and SEO
  • Working knowledge of search engine optimization practices
  • Outstanding ability to think creatively, strategically , and identify and resolve problems
  • Excellent verbal and written communication skill
  • Ability to work within a team and independently
  • Familiarization Google analytics
  • Experience with website optimization tools
  • Strong organizational, time management, and analytical skills
  • Should be independently able to create & handle all social media activities like Linkedin, FB, Twitter, Instgram etc.
  • Should be able to create content for posts, write blogs on our services & be able to write case studies & white papers.

 Job Description 

We are looking for a full stack developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a full-stack developer, you should be comfortable around both front-end and back-end coding languages, development frameworks, and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you. 

REQUIRED SKILLS

• Strong Web API & Application development experience - React/Angular/Vue. (Php/Python background is good to have) 
• Hands-on with REST API standards & ORM modelling 
• Experience in API gateway & Serverless functions implementations. 
• Experience in PWA, offline & real-time data modelling 
• Solid work experience with UI application development using standard patterns (MVC/MVP/MVVM) 
• Experience developing desktop and mobile applications (Responsive designs) 
• Experience in AWS App Sync & Amplify frameworks 
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery) 
• Knowledge of multiple back-end languages (e.g. Node.js, .Net Core, Python) and JavaScript frameworks (e.g. React, Vue.js & Angular) 
• Familiarity with databases (e.g. MongoDB, MySQL, Cassandra, AWS Dynamo DB, Azure Cosmos Db), web servers (e.g. Nginx/Apache/AWS/Azure containers) and UI/UX design 
• Excellent communication and teamwork skills 
• Great attention to detail 
• Organizational skills 
• An analytical mind 
• Degree in Computer Science, Statistics or relevant field 

Desired Skills 

• GraphQL / Apollo server integration 
• Ability to understand Hybrid or cross-platform applications using IONIC, React Native, Flutter 
• Ability to develop any test tools in Mac/Desktop 
• Experience with communication and messaging applications 
• Experience with security software and solutions 
• Experience in Python / JavaScript is good to have Responsibilities 
• Develop modular, reusable components for projects with industry-grade coding skills. 
• Ensure Project/Solution is implemented with full OOAD & design patterns methodologies 
• Design and build applications primarily for Web platform. 
• Ensure the performance, quality, and responsiveness of applications 
• Collaborate with a team to define, design, and ship new features 
• Identify and correct bottlenecks and fix bugs, Help maintain code quality, organization, and automatization

You will:

• Be passionate about building great software products 
• Be passionate about building and leading a great software development team
• Thrive in leading innovation as well as day to day execution and problem solving in a fast paced cutting edge technology environment. 
• Be responsible for ensuring the on time, on budget and high quality delivery of digital entertainment products and cloud systems that are used by millions of consumers
• Partner with cross functional and cross cultural  teams including designers, architects, project managers, QA engineers, third party systems providers and customers to meet company business objectives
• Retain and spread organisational knowledge through documentation, best practices and training
• At all times consider how to engineer software solutions the right way for high performance and for future maintainability instead of taking shortcuts 
• Contribute to product roadmap and improvement of development methodologies 
• Be proactive and be alert for potential organisational, process and technical issues before they arise.

You have:

• Experience in recruiting, motivating, managing and retaining a high performing software engineering team that evolves and improves its knowledge over time
• Understanding of quality processes required to ensure delivery of best possible software products every release
• Hands-on development experience and ability to lead your team at a code / architecture level 
• Experience with react , Kotlin and optionally swift.
• A solid grasp of Agile software development and deployment lifecycle on multiple consumer devices, cloud services and physical servers in data centers
• Experience with Git based source code management, Continuous Integration and JIRA configuration / task management 
• Good understanding of latest internet technology stacks on both client and server side
• Good understanding of tools / best practices for integration, security, scalability, high availability, performance, monitoring, logging and error handling
• Good understanding of digital media domain systems including one or more of the following: video workflow, video delivery, DRM, content management, ecommerce,  payments, data analytics and consumer device platforms
• 3 or more years of experience of managing software engineering teams
• 6 or more years of hands on enterprise / service provider grade development experience 
• Self motivation and ability to manage your own time and your team’s time to get the job done at the high international quality levels that we expect
• An engineering Degree in computer science or equivalent practical experience
• Prior experience working within the Media, E-commerce, Telecommunications or similar large scale consumer facing industry

Skills  

• Experience in building or implementing requirements on ZOHO CRM plus products, Zoho Creator, Zoho Projects, Zoho Work-drive, Zoho one 
• Experience in writing Zoho custom functions, with a deep understanding of Deluge, preferred 

• Experience and knowledge of relational databases including work with MongoDB, or other common RDBMS 

Job Responsibilities 

• Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business 
• Participate in requirements-gathering sessions with business users 
• Document requirements for new features, data capture, process functions, reports, and training 

• Functional and System Knowledge 
• CRM customization and assisting CRM Implementation 
• Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps 
• Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps 
• Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator. 

• Understand system integrations and dependencies 
• Analyze the impact of changes on systems and integrations 
• Process mapping and workflow creation 
• Must have a Functional & Technical Understanding of Zoho applications. 
• Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management. 

• Understand requirements by function and setup processes in Zoho 
• Ensure smooth running of existing applications and handle any kind of challenge being faced by the team 
• Setup knowledge for users by the team, to learn and execute their set of processes 
• Identify opportunities for integration with external apps 
• Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues 

• Train users to utilize their specific Zoho apps for their use case 
• Planned, implement, and manage process change initiatives with respective department heads. 
• Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc. 
• Act as internal Zoho Support desk to troubleshoot queries/issues. 
• Conduct monthly reviews with teams to understand adoption/improvements 

• Plan, implement, and manage process change initiatives with respective department heads 
• Use data and reports to make evidence-based decisions to increase Zoho adoption 

Desired Candidate Profile 

• Excellent communication skills. 
• Minimum 3 years experience in Zoho Application. 

• Hands-off experience/inclination to work with Zoho applications. 
• Configuration on Zoho CRM, Desk, Project 
• Workflow / Custom Functions / Blueprint configuration on Zoho. 
• Understanding of Business Processes