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An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.
Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.
Key Responsibilities
- Advanced Troubleshooting & Incident Management:
- Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
- Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
- Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
- Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
- Python-Specific Tasks:
- Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
- Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
- Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
- Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
- Collaboration and Escalation:
- Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
- Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
- Documentation and Process Improvement:
- Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
- Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
- Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
- Customer Communication:
- Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.
Required Technical Skills
- Programming/Scripting:
- Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
- Experience with other scripting languages like Bash or Shell
- Databases:
- Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
- Application/Web Technologies:
- Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
- Knowledge of application architectures (e.g., microservices, SOA) is a plus.
- Monitoring & Tools:
- Experience with support ticketing systems (e.g., JIRA, ServiceNow).
- Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)
Key Skills:
Strong experience with Node.js, Express.js, and MongoDB
Proficiency in JavaScript (ES6+), API development & integration
Hands-on with RESTful APIs, Mongoose, and middleware
Good understanding of version control (Git)
Nice to Have:
PHP, AWS, and deployment tools
Familiarity with Postman, Docker, or testing tools (Mocha/Chai)
🚨 Priority Requirement – Salesforce Solution Architect
📍 Location: Bengaluru | Hyderabad | Mumbai | Pune | Mohali | Delhi
🕒 Shift: Noon | 🏢 Work from Office
✨ Key Focus: Highly skilled candidates with excellent communication skills
🔑 Role: Salesforce Solution Architect (Classic ➝ Lightning Migration)
Responsibilities:
- 🚀 Lead end-to-end Classic → Lightning migration
- 🗂️ Redesign data model (optimize custom → standard objects)
- ⚡ Configure Lightning features (Dynamic Forms, Flows, Omni-Channel, Pages)
- 🛠️ Recommend & implement AppExchange solutions
- 🤝 Collaborate with dev, admin & QA for releases
- 🔒 Ensure security, profiles & permissions compliance
- 🎯 Act as trusted advisor for Salesforce roadmap
Qualifications:
- 🏆 7+ yrs Salesforce exp. | 3+ yrs Lightning implementations
- ☁️ Expertise: Service Cloud, Marketing Cloud, Case Mgmt, Digital Engagement
- 🔄 Proven Classic → Lightning migration exp.
- ⚙️ Strong low-code/no-code (Flows, Dynamic Actions)
- 🎓 Salesforce Certified Architect (preferred)
- 💬 Excellent communication & stakeholder management
About Us*
Ghar Art is a home decor brand dedicated to redefining every corner of the house with thoughtfully designed decor products. Our aesthetic approach resonates with elegance and style, and we are looking for a creative and strategic individual to bring our brand story to life across digital platforms.
We are committed to offering our customers the best shopping experience through exceptional products and excellent service. Founded by Ankur Malhotra - 15 Years+ veteran in E-commerce state with Leadership positions as AVP Paytm (Biggest Payments company in India ) & VP Marketing & Director India for Tokopedia/Goto - Biggest Ecommerce & public company in Indonesia. Pradeep Paul - Over 20 years experience in Home Furniture & Decor Business , a Furniture industry veteran and Serial entrepreneur running his own showroom by Paul's Opus in Kirti Nagar. Surbhi Bansal - Over 15 years of experience at senior leadership position at Paytm & Homecredit with experience in Marketing , Social Media & more. Together the team is on a mission to bring Luxury Artefacts, unique decor pieces to home owners in India. We are starting our journey with lot of ambition & passion to build a strong D2C brand in modern Decor.
Paul Furniture Studio
https://g.co/kgs/7ytk6dh
Online Site for Artifacts
We are looking for young energetic & passionate team members who can embrace startup culture and are motivated to build a great consumer experience & story, willing to go on a high learning curve of running business and put in hard hours to achieve great milestones together.
*Role Overview*
We are seeking a Social Media Manager & Content Writer to oversee content creation and management for our social media platforms, website, and blogs. The ideal candidate is a creative storyteller with a passion for home decor, an eye for aesthetics, and a deep understanding of social media trends.
*Key Responsibilities*
_Content Creation & Management_
• Develop engaging, on-brand content for social media platforms (Instagram, Facebook, Pinterest, LinkedIn, etc.).
• Write compelling and SEO-friendly blog posts, website content, and product descriptions.
• Plan and manage a content calendar aligned with marketing goals and seasonal trends.
• Ensure brand consistency in tone, style, and messaging across all content.
_Social Media Strategy & Execution_
• Create and implement social media strategies to increase engagement and brand awareness.
• Schedule and publish posts, monitor performance, and optimize based on insights.
• Engage with the audience, respond to comments/messages, and foster community building.
• Collaborate with designers, photographers, and influencers to create high-quality visual content.
_Analytics & Performance Tracking_
• Track key performance metrics (reach, engagement, conversions) and provide reports with insights.
• Stay updated on trends, algorithm changes, and best practices to enhance content strategy.
_Collaboration & Brand Growth_
• Work closely with the marketing and product teams to align content with brand objectives.
• Identify opportunities for collaborations, partnerships, and influencer marketing.
• Research and implement content strategies that drive traffic and sales.
*Qualifications & Skills*
• Proven experience in social media management and content writing.
• Strong writing and editing skills with a keen understanding of storytelling.
• Knowledge of SEO, hashtags, and social media analytics.
• Familiarity with content creation tools like Canva, Adobe Suite, or similar.
• Experience with scheduling tools (Meta Business Suite, Later, Buffer, etc.).
• A passion for home decor, design, and aesthetics is a plus.
*Why Join Us?*
• Opportunity to shape the digital presence of a growing home decor brand.
• A dynamic and creative work environment.
• Growth opportunities and exposure to brand marketing strategies.
1. Content Creation
Write, edit, and proofread high-quality articles, blog posts, social media
content, newsletters, video scripts, and website copy.
Ensure all content aligns with the brand’s tone, values, and communication goals.
Develop compelling narratives around sustainability, climate action, ethical living, and animal welfare.
2. Research
Conduct in-depth research on sustainability trends, environmental issues, climate policies, and cruelty-free practices.
Use credible sources to generate original content ideas and support
data-driven storytelling.
3. ORM Management
Handle Online Reputation Management (ORM) for platforms like LinkedIn and others.
Monitor mentions, respond to comments/messages, and maintain a strong, positive digital presence.
4. SEO Optimization
Implement basic SEO strategies to improve search engine visibility and
organic reach.
Optimize content using keywords, metadata, and SEO best practices.
5. Collaboration & Campaign Development
Work closely with the marketing and creative teams to brainstorm content
ideas and develop campaigns that resonate with our audience.
Contribute to strategy discussions and adapt content to campaign objectives.
6. Social Media Support
Assist in managing social media platforms by ideating and creating engaging content.
Support community engagement through comments, interactions, and
periodic updates.
7. Feedback Incorporation
Accept and incorporate constructive feedback to improve writing style and meet project requirements.
Maintain consistency, accuracy, and high standards across all content
formats.
8. AI-Savvy Content Development
Use AI tools for research assistance, content structuring, idea generation, and
productivity enhancement.
Stay updated with AI trends in content creation and leverage them to optimize workflow and creativity.
MUST HAVES:
- #java11, Java 17 & above only
- #springboot #microservices experience is must
- #cloud experience is must (AWS or GCP or Azure)
- Strong understanding of #functionalprogramming and #reactiveprogramming concepts.
- Experience with asynchronous programming and async frameworks/libraries.
- Proficiency in #sql databases (MySQL, PostgreSQL, etc.).
- WFO in NOIDA only.
Other requirements:
- Knowledge of socket programming and real-time communication protocols.
- Experience of building complex enterprise grade applications with multiple components and integrations
- Good coding practices and ability to design solutions
- Good communication skills
- Ability to mentor team and give technical guidance
- #fullstack skills with anyone of #javascript or #reactjs or #angularjs is preferable.
- Excellent problem-solving skills and attention to detail.
- Preferred experience with #nosql databases (MongoDB, Cassandra, Redis, etc.).
Hiring-Vue.js Developer(WFH-Remote)
Greetings from Deltacubes Technology!!
Experience:
6-years
Skillsets:
Vue.js
Thanks
Bavithra
Key Responsibilities
- Design and Build complicated Workflow
- Understanding the user persona and deliver slick experience
- Experience in JavaScript (ReactJS / Redux) React Native, HTML, CSS, JQuery, HTTP
- Strong understating of XML, JSON, DOM, and w3c standards
- Providing technical expertise for every phase of the project lifecycle; from concept development to solution design, implementation, optimization and support
- Be an Interface with Stockholder sand architects to create technology specifications from business requirements for one or more modules within the project
- Responsible to prepare the technical design of the components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)
- Proficient in articulating the pros and cons of using a certain technology stack or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture
- Drives the performance tuning, re-design and re-factoring for a module
- Contributes to designing and implementing the build, release process as well as system configuration and deployment characteristics of the application
- Implements (hands-on) the module components based on prevailing Framework and Open-source standards & its best practices.
- Mentors the team (people working on the module and other project team members) on technology concepts and best practices for design, implementation and other processes
-
This requirement is for an Inside Sales Experienced Professional
-
Must have experience working with Customers with India/MEA/USA markets
-
Proficient in Microsoft Office tools and applications.
-
Prospect call preparation including company background research and other pertinent lead or prospect information
-
Track and record opportunities into CRM daily; maintain a clean pipeline daily
-
Work closely with the demand generation team to ensure quality and feedback,
-
Qualify leads based on BANT parameters, Send proposal, Demo and take the deal to closure
-
Understand target customers business needs, and accurately articulate OneDirects' value proposition at all level
Qualifications:- Bachelor's degree or equivalent
- MBA will be a plus
- Previous experience into Inside Sales
- Experience with lead generation, prospecting and CRM systems
- Excellent Communication skills
- Software/Solution Sales background is preferred
- Revenue quota is a must
- Self-starter
- Must be a team player
- Strong work ethic and sense of commitment is a MUST









