Business Development Manager

You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.

Responsibilities

1. Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
2. Troubleshoot basic product issues and escalate when required.
3. Update all tickets and chats with clean, accurate notes.
4. Meet first response and resolution targets as per internal SLAs.
5. Maintain a consistent brand tone in every customer interaction.
6. Capture customer feedback and pass key patterns to the product and tech teams.
7. Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements

1. Bachelor’s degree or equivalent.
2. One to three years of experience in customer support.
3. Strong verbal and written communication.
4. Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
5. Ability to manage multiple conversations without dropping quality.
6. Basic problem-solving and the ability to spot recurring issues.

Job Description:

We are hiring Javascript developers to join our team in developing enterprise mobile applications. This person will work closely with the UX team, as well as, other engineering teams while developing applications and user interfaces.

Experience & Expertise:

• Highly skilled at front-end engineering using Object-Oriented JavaScript with at least 2+ years of extensive experience on Javascript libraries and micro frameworks
• Expertise on frameworks like , React JS, React Native, Redux, Typescript, etc is highly preferred
• Should have strong hands on mobile cross-platform application development
• Experience integrating user interfaces with middle-tier code and back-end data sources
• Strong analytical, problem-solving, organizational, and detail-oriented skills
• Must be able to work both on a team or individually, in an adaptable, agile environment
• Excellent communication skills

Job Responsibilities:

• Work closely with the user experience team to develop functional prototypes
• Work with development teams to implement user experience deliverables
• Contribute UI component code to a shared controls library and resource dictionary
• Participate in product definition and strategy development
• Collaborate with team members, developers, and third parties to ensure the integrity of the interaction is maintained throughout the project development life cycle
• Support quality assurance testing processes

Skills Required:

Ionic Framework, Angular 2, Redux, TypeScript, Cross platform, Micro frameworks, React JS, React Native,

Job Description:

• Ideate and create videos/graphics for various social media campaigns.
• Create design templates and layouts for various marketing platform.
• Creating graphics and layouts for product illustrations, company logo, brochures, presentations and posters including standard templates.
• Creating designs using Photoshop, illustrator, CorelDraw, After Effects.
• Applying UI mockups.
• Understand the core difficulties and devise creative and practical solution.
• Perform research and analyse the really expectation of the user.

Job Types: Full-time

. Salary: Rs. As Per Company Norms.

Education: Bachelor’s (required) Master’s (Preferred)

Location:  Indore, Madhya Pradesh (Required)

Best Regards,

HR Department

 Office Add-519, 6th floor,  Onam Plaza, Near  Industry House, AB  Road, Indore, Madhya Pradesh, 452001

• Work with developers to design algorithms and flowcharts
• Produce clean, efficient code based on specifications
• Integrate software components and third-party programs
• Verify and deploy programs and systems
• Troubleshoot, debug and upgrade existing software
• Gather and evaluate user feedback
• Recommend and execute improvements
• Create technical documentation for reference and reporting

Strong in Basic C++, STL, Linux

OOPs, Exception Handling

Design Pattern and Solid principles, concepts related to UML representation

•           Solution, design, and architecture concepts

•           Knowledge on Pointers and smart Pointers.

•           IO streams, Files and Streams and Lambda Expressions in C++ added advantage.

•           Features of C++17 and usage of STL in C++ is added advantage.

•           Templates in C++.

Communication skill, Attitude, learnability

We are seeking talented, motivated engineers who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. 

As a Product Support Engineer, you will collaborate with the Engineering, Product and Support teams to ensure the designed product and service is fully operational with streamlined processes and procedures for addressing reported bugs and anomalies. Production Support Engineers will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. 

This is a programming role which requires a good understanding of Java along with solid debugging skills so complex workflows can be debugged and solved. You will own the code you push to production

To be successful, you must be an excellent team player and self motivated person who can carry out duties with minimal supervision.

Skills you need to have:

• A good understanding of SQL

• An understanding of Java and Java design patterns

• L4 support

• Good debugging and problem solving skills

• Excellent communication

Bonus Skills:

• An understanding of SpringBoot and ORM's