Asst. Manager SOCIAL MEDIA

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

Roles and Responsibilities:

• Build scalable and loosely coupled services to extend our platform
• Build bulletproof API integrations with third-party APIs for various use cases
• Evolve our Infrastructure and add a few more nines to our overall availability
• Have full autonomy and own your code, and decide on the technologies and tools to deliver as well operate large-scale applications on AWS
• Give back to the open-source community through contributions on code and blog posts
• This is a startup so everything can change as we experiment with more product improvements

Some specific Requirements:

• Atleast 2+ years of Development Experience
• You have prior experience developing and working on consumer-facing web/app products
• Hands-on experience in JavaScript. Exceptions can be made if you’re really good at any other language with experience in building web/app-based tech products
• Expertise in Node.JS and Experience in at least one of the following frameworks - Express.js, Koa.js, Socket.io (http://socket.io/)
• Good knowledge of async programming using Callbacks, Promises, and Async/Await
• Hands-on experience with Frontend codebases using HTML, CSS, and AJAX
• Working knowledge of MongoDB, Redis, MySQL
• Good understanding of Data Structures, Algorithms, and Operating Systems
• You've worked with AWS services in the past and have experience with EC2, ELB, AutoScaling, CloudFront, S3
• Experience with Frontend Stack would be added advantage (HTML, CSS)
• You might not have experience with all the tools that we use but you can learn those given the guidance and resources
• Experience in Vue.js would be plus

Requirements:

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

Application Integration Engineer -

Key Skills:

·        Knowledge of various Integrations approaches:

o  Native connectors

o  API – schema, design

o  ODBC

o  SFTP files

·        Experience integrating SaaS solutions.

o  Financial applications:

§ Ideally: Oracle NetSuite, Workday Adaptive

§ Nice to have: Coupa, Concur, Expensify, Avalara

o  CRM applications:

§ Ideally: Microsoft Dynamics

§ Nice to have: Salesforce, Hubspot Sales, various sales tools

·        Experience with key Microsoft Azure services: mainly data extraction (i.e., Data Factory), databases (SQL), storage (Data Lake), analytics 

·        Ability to work with data, including ETL

·        Nice to have - Knowledge of coding languages: Java script, XML, REST, etc.

·        Experience working with global teams

·        Ability to overlap some work hours with US EST/CT time

·        Solid communication skills

·        Proactive, takes initiative, outspoken

Experience

·        6 - 9 years

Hello,

Greetings for the day !!!

Tridat Technologies is hiring for "Full Stack Developer" for one of the top most 3PL solution provider company based @ Mumbai, Goregaon !!!

Desired Candidate Profile :

- Engineering / MCA / Graduate

- Good communication skill.

- Immediate joining preferable, Max 15 days

Job Description:

- Hands-on experience in .Net technology (Mainly C#, WCF, ASP.NET, AngularJS, Node.js, JQuery)

- Strong knowledge of OOP Concept

- Database experience with TSQL (MySQL, SQL Server)

- Experience in developing web applications and web APIs

- Experience in developing mobile projects or Power BI (Good to have)

- Experience with third party web controls

- Experience working with Source Code Management solutions like GIT and Continuous build

integration tools like Jenkins

- Experience in developing client-server, distributed, real-time applications using C#, Web API, Rest API, .NET, .NET Core

- Experience of working in Agile teams, Agile Methodology like Scrum

- Experience in testing software methodologies such as Unit testing, Integration Testing,

performance testing

- Good knowledge and experience in front end technologies like HTML5/CSS3,AJAX, JavaScript

- Self-motivated and deadline focused.

Must Require Skills:

C#, OOPS concept, MVC, Sql, Asp.net, Angularjs

Experience: 2+ yrs

Qualification: Graduate

Working days: Monday to Friday

Employment Type: Contract to hire role for full time basis & permanent opportunity

Location: Goregaon - Mumbai

**NOTE: CANDIDATES FROM PAN INDIA LOCATION HAS TO RELOCATE TO MUMBAI ONCE THE SITUATION GETS SETTLED DOWN

• Work with multiple internal departments and help build systems and solutions to solve business problems.
• Become an integral part of our Software Team to maintain and build solutions to work with our in-house applications.
• Take full ownership of our existing PowerApps ecosystem and build new flows as required.
• Understand our Dynamics 365 architecture and continue to maintain and improve the system based on new requirements.
• Liaise with our Global Sales Team to implement new features in Dynamics 365.
• Work closely with our internal research teams to implement solutions in SharePoint Online.
• Explore and propose new solutions, primarily in the Microsoft environment around data management (including Azure Data Lake & Power BI).
• Willing to grow into a senior role and take on more responsibilities. Experience,

Skillset:

• Good knowledge of the Microsoft Power Platform (PowerApps; Flow; Logic Apps; PowerBI).
• Experience working with MS Dataverse (creating and packaging solutions, SDK knowledge, Ribbon workbench, XRM toolbox, Data export service).
• Previous experience with Dynamics 365 CRM.
• Good understanding of OpenAPI standards & at least one scripting language (Javascript preferred).
• SharePoint Online experience (creating and configuring sites, security models, Dataverse integration).
• Knowledge and prior experience with SharePoint Designer.
• Prior experience or willingness to learn and work with Azure Data Lake.
• Proactive and able to explore the MS environment, go through Microsoft documentation and stay on top of latest developments.
• Good communication skills and willingness to work with a diverse international team