Business Development Manager

• Expertise Area – CMS is must
• Preference – Prior SBIC working experience

+ About Us

At Pathfinder we identify with the need to build Strategy for Innovative Ventures in a ‘Digital Native’ manner. Our frameworks provide holistic guidance to startups navigating the challenging 0-1 terrain. We imbibe the adage – Strategy is what you see & not what you say, and transforming our frameworks into intuitive playbooks is the act at the end of the play.

+ Role Overview

We are looking for a highly motivated and detail-oriented specialist to join our team as a Venture Analyst. In this role, you will work with innovative ventures and play a pivotal role in our advisory team to build compelling cases that foster strategic initiatives. You will conduct client interviews, develop case wireframes, and structure work to represent strategic paths. The ideal candidate should possess the following capabilities – critical thinking, logical reasoning, and a keen business acumen.

+ Key Responsibilities

• Proficient in framing questions for RFIs: Skilled in identifying critical data requirements and crafting precise & insightful questions to gather essential information from clients through Requests for Information (RFIs)
• Process Documentation: Develop and record systematic methodologies for analysing business cases to ensure consistency across projects
• Team Collaboration: Foster a collaborative environment across teams to develop effective solutions to engagement pain points that improve client satisfaction and retention
• Report Presentation: Collaborate with clients and internal stakeholders to understand their requirements and present your findings. Engage with both parties to ensure their needs are met and effectively communicate your work

+ Qualifications

Education: ·Master’s degree in Business Administration, Finance, Economics, Statistics or a related field

Experience: 2-4 years of experience as a business analyst role within a start-up or management consulting firm

Skills & Capabilities:

• Understanding of business and innovation concepts
• Good knowledge of representing qualitative and quantitative info sets
• Proficiency in data visualization tools and software (e.g., MS Office, Tableau)
• Excellent report writing and presentation skills
• Familiarity with financial analysis and projections

+ Attributes

• Entrepreneurial mind-set with a passion for start-ups
• Ability to thrive in a fast-paced, dynamic environment
• High level of professionalism and integrity.

+ Why Join Us?

• Impact: Create industry-first propositions that propel start-ups towards exponential growth.
• Growth: Opportunities for professional development and career advancement.
• Culture: Be part of a collaborative and supportive team that values innovation and creativity.
• Compensation: Competitive salary and benefits package.

Company: MyOperator

Location: Noida Sector 2

About Us:

MyOperator is a leading provider in the customer experience space, dedicated to transforming how businesses interact with their customers. We are seeking a strategic and visionary Customer Success Team Manager to spearhead our customer success department and drive impactful, long-term relationships with our valued clients.

Role Overview:

As the Customer Success Team Manager, you will be the strategic leader responsible for overseeing the entire customer success department. Your primary goal will be to design and execute customer success strategies that align with our company's business objectives, ensuring exceptional customer satisfaction and retention. You will lead a high-performing team of customer success professionals, identify process gaps, and implement innovative solutions to enhance the customer journey.

Requirements

Key Responsibilities:

Strategic Development and Execution:

Develop and implement comprehensive customer success strategies that align with MyOperator's business goals.

Set clear customer success targets and KPIs, establish processes and policies, and monitor key metrics to drive team and customer success.

Design and roll out programs that enhance customer experience, boost revenue potential, and minimize churn.

Team Leadership and Management:

Lead, mentor, and manage a team of customer success professionals, setting performance goals and providing ongoing coaching and feedback.

Conduct performance reviews and implement development plans to ensure team effectiveness and professional growth.

Customer Satisfaction and Retention:

Drive initiatives to maximize customer satisfaction and loyalty through proactive engagement, issue resolution, and the development of customer loyalty programs.

Analyze customer feedback and data to identify trends and areas for improvement, ensuring the team effectively addresses customer needs and concerns.

Operational Excellence:

Identify and address process gaps, implementing scalable solutions to improve the customer experience and operational efficiency.

Utilize data-driven insights to track progress towards success goals and inform decision-making.

Cross-Departmental Collaboration:

Collaborate with Sales, Marketing, Product, and other departments to ensure alignment with the company’s overall strategy and enhance the customer journey.

Share customer insights and feedback to drive product improvements and refine marketing strategies.

Recruitment and Training:

Oversee the hiring process for customer success professionals, ensuring the team is equipped to meet revenue goals and customer expectations.

Develop and deliver training programs to enhance team skills and knowledge, ensuring high standards of customer support.

Requirements:

Experience: 4-9 years of experience in customer-facing roles, including customer service, technical support, or sales, with a proven track record of managing and leading teams.

Leadership: Demonstrated experience in leading teams, setting strategic goals, and driving performance metrics.

Technical Proficiency: Strong understanding of technical concepts and the ability to communicate them effectively to both team members and customers.

Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with customers, team members, and stakeholders.

Analytical Skills: Proven ability to use data to drive decisions, optimize performance, and identify areas for improvement.

Strategic Thinking: Ability to develop and implement strategies that align with company goals and enhance customer success.

Why Join Us:

At MyOperator, you’ll be at the forefront of customer success innovation, leading a dynamic team and driving meaningful change. We offer a collaborative work environment, opportunities for professional growth, and a commitment to your career development.

Apply Now:

If you’re a strategic leader with a passion for customer success and a track record of achieving results, we’d love to hear from you. Apply today to join our team and make an impact at MyOperator!

What You Will be Doing

• Writing articles for the Merkle Science blog about breaking cybercrime news, regulatory updates and recent investigations conducted by our intelligence team.
• Developing and sharing daily content for company social media channels.
• Drafting and distributing company announcements and service updates.
• Compiling content for quarterly reports using data and research from our intelligence team.
• Identifying and acquiring content syndication agreements with relevant online media channels.
• Monitoring content marketing performance using website, blog, social media and SEO analytics tools.
• Creating presentation materials for sales, education and thought leadership events and engagements.
• Suggesting improvements to content marketing activities.
• Proposing new topics for reports and articles.

What Your Background Might Look Like

• Native-level English (both written and spoken)
• More than five years of journalism or content marketing experience.
• Prior experience working at an enterprise technology company in a content marketing role or a fast-paced newsroom or marketing agency environment is desirable.
• Prior knowledge and experience/interest in one or more of the following domains is preferred: financial services, cybersecurity, regulatory technology, blockchain and cryptocurrency
• Experience working with or for international companies and individuals from a variety of cultural backgrounds

What Personal Traits You Will Need to Succeed in This Role?

• Great at writing - able to create compelling content with minimal direction based on thorough research and rigorous self-editing
• Self-starter - able to work remotely and independently while maintaining high energy and motivation
• Creative problem solver, results-driven and self-motivated
• Well organised with the ability to prioritise workload and use time effectively especially when juggling multiple deadlines
• Ability to handle changing requirements and unforeseen challenges rapidly and positively

Who We Are and What We Do

Merkle Science provides blockchain transaction monitoring and intelligence solutions for cryptoasset service providers, financial institutions and government agencies to detect, investigate and prevent money laundering, terrorist financing and other criminal activities. Merkle Science is headquartered in Singapore with offices in Bangalore and Tokyo and backed by Digital Currency Group, Kenetic, SGInnovate and LuneX.

Merkle Science is currently searching for an experienced Content Marketing professional to help boost the firm’s inbound marketing and thought leadership activities.

What You Will be Doing

• Writing articles for the Merkle Science blog about breaking cybercrime news, regulatory updates and recent investigations conducted by our intelligence team.
• Developing and sharing daily content for company social media channels.
• Drafting and distributing company announcements and service updates.
• Compiling content for quarterly reports using data and research from our intelligence team.
• Identifying and acquiring content syndication agreements with relevant online media channels.
• Monitoring content marketing performance using website, blog, social media and SEO analytics tools.
• Creating presentation materials for sales, education and thought leadership events and engagements.
• Suggesting improvements to content marketing activities.
• Proposing new topics for reports and articles.

What Your Background Might Look Like

• Native-level English (both written and spoken)
• More than five years of journalism or content marketing experience.
• Prior experience working at an enterprise technology company in a content marketing role or a fast-paced newsroom or marketing agency environment is desirable.
• Prior knowledge and experience/interest in one or more of the following domains is preferred: financial services, cybersecurity, regulatory technology, blockchain and cryptocurrency
• Experience working with or for international companies and individuals from a variety of cultural backgrounds

What Personal Traits You Will Need to Succeed in This Role?

• Great at writing - able to create compelling content with minimal direction based on thorough research and rigorous self-editing
• Self-starter - able to work remotely and independently while maintaining high energy and motivation
• Creative problem solver, results-driven and self-motivated
• Well organised with the ability to prioritise workload and use time effectively especially when juggling multiple deadlines
• Ability to handle changing requirements and unforeseen challenges rapidly and positively

Job Brief:

We are looking for experience in API and Node.js to produce scalable software solutions. You will be part of a cross-functional team that is responsible for the full software development life cycle, from conception to deployment. You should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility.

Responsibilities:

·       Work with development teams and product managers to ideate software solutions.

·       Design client-side and server-side architecture

·       Build the front-end of applications through appealing visual design.

·       Develop and manage well-functioning databases and applications.

·       Write effective APIs.

·       Test software to ensure responsiveness and efficiency.

·       Troubleshoot, debug and upgrade software.

·       Create security and data protection settings.

·       Build features and applications with a mobile responsive design.

·       Write technical documentation.

·       Work with data scientists and analysts to improve software.

Requirements:

·       Proven experience as a Full Stack Developer or similar role

·       Experience developing desktop and mobile applications.

·       Familiarity with common stacks

·       Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, Nodejs and .Net)

·       Familiarity with databases (e.g. MySQL, MS SQL, Mogo DB)

·       Good to have- Cloud knowledge (Azure, AWS)

·       Strong command on API Development with  Nodejs

·       Good to have- knowledge on multiple back-end languages ( Java, Python) and knowledge of JavaScript frameworks ( React, Angular, Node )

·       Excellent communication and teamwork skills

·       Great attention to detail

·       Organizational skills

Technical Skills:

HTML, CSS, React, API, JavaScript, Node, SQL, and Cloud knowledge (Azure/AWS)

 Experience – 4+ Years

Software Engineer

Responsibilities

• Work with a performance oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency and scalability.
• Help us make decisions to shape our REST APIs for developers worldwide
• Think outside the box, adapting the latest software technologies
• Contribute to open source
• Be involved and drive product & design discussions.
• Contribute to our technical innovation by learning and sharing your knowledge with our Engineering teams

Requirements

• Graduation in any technical stream
• A minimum of (3 to 5 ) years of relevant experience
• Ability to work at all levels of the stack, from Golang/NodeJS+NoSQL/SQL to React/+HTML+CSS+Azure/AWS
• Good architectural & design skills.
• Take full ownership and responsibility for building, shipping, and maintaining core LoginRadius features, end to end.
• Design and architect complex new systems, focusing not only on performance and scalability, but also on crafting a beautiful user experience.
• Experience in Docker/Kubernetes is a plus
• Ability to build a feature from scratch & drive it to completion
• A willingness to learn new technology, whatever lets you deliver the best product

• Have worked at a product company is a plus

• Develop and execute influencer marketing strategies and creative

campaigns

• Identify and build relationships with prominent influencers
• Building an influencer ecosystem for e-commerce/start-ups.
• Research relevant influencers and contact them.
• Build good relationships with influencers.
• Negotiating with influencers
• Monitor influencer activity, analyse their performance, identify areas

of improvement, and recommend

• Research relevant industry experts, competitors.
• Brainstorm new, creative approaches to influencer/ affiliate/

collaboration campaigns.

• Liaising with the marketing team to create and coordinate

marketing strateg