Business Development Manager - Digital sales

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Must Have
- Stack: Wordpress, Javascript

Nice to have
- Experience in Affiliate Marketing and Lead Generation
- Some experience/knowledge in python is preferred.
- Building wireframes

We are hiring for marketing

mba fresher for pursuing can apply

• Take charge of all marketing-related activities, including ATL & BTL Marketing.
• Generate admissions through effective marketing strategies.
• Visit schools and colleges for presentations to promote Amity programs.
• Establish tie-ups with consultants for international admissions.
• Conduct seminars to showcase Amity's offerings.
• Counsel students and parents to provide information and guidance.
• Handle day-to-day activities at the center.
• Motivate and lead the team towards achieving common goals.

Responsibilities And Duties:

Connect with our prospective clients both over the phone, email, and chat.

Ask the right questions to ascertain the needs of each unique traveler. Recommend and sell the right trip to the client based on their needs including any extra services that may enhance their experience.

Ensure the use of correct booking processes and procedures to minimize risk and reduce error rates.

Act at all times with the purpose of providing a life-changing experience.

Things you will need to bring to begin your adventure with us: Sales skills - You'll have that edge when it comes to sales and understanding how to provide amazing customer service.

You'll be target-driven, and up for any challenge.

Travel experience - You'll be a globe trotter who has an incurable case of the travel bug.

Academic achievements - You'll have been a high flyer with academic accomplishments.

Career ambition - You'll love the thought of a challenging career that can take you places.

Benefits: Unlimited Earnings - You'll work on a fixed base salary plus uncapped commission; the more you sell, the more you'll earn! First-year average earnings are around 1 Million with the potential for year-upon-year growth as you build your client base.

Training and development at our own in-house Learning Centre - We will provide you with all the tools you need to get up and running, as well as ongoing training to further develop your skills and knowledge.

Career development and advancement opportunities.

Unbeatable company culture

Who We are?

At e6data (https://e6x.io/" target="_blank">https://e6data.io) we’re building core algorithms that make querying 25 - 200X more performant (i.e. faster and/or cheaper) than every other analytics platform in the world. This results in billions of dollars of value unlocked across faster analytics, savings on computing/infra, and new use cases become possible.

Our core team has 100+ years of combined experience and 10+ patents across diverse but complementary disciplines like real-time databases, time-series databases, SQL OLAP engines, distributed computing platforms, stream processing, and log analytics. Two of the founding team are second-time founders with past exits.

We are passionate about solving the deepest and most important problems in computer science and believe in making our technology available to customers regardless of their location, size, or budget. Our vision is for e6data to power every analytical workload in the world - regardless of deployment scenario (cloud, on-premise, edge), across every use case (end-user queries, ETL / data pipelines), and every latency requirement (batch, streaming / real-time).

What you will do?

• Write awesome code
• Your primary focus will be on building our product around our core algorithms. You will collaborate with our Performance Engineering and DevOps teams.
• Identify tactical and long-term product improvements (could be code, script, etc.) so that e6data development is based on frictionless onboarding of customers
• Build our internal Data Platform using e6data
• Adding scalable functionality to the core e6data engine for new features like UDFs, SQL functions, etc

What we are looking for?

• Worked with Java for a minimum of 4 years
• Knowledge of SQL Query planning will also be good to have
• A passion for continuous learning and growth (both at a personal and team level)
• Strong team player
• Experience (or enjoys) working in a startup will be an added advantag

• Web-based portal development for end to end process management
• Work with the real-time feedback from users to make the product better
• Discover, design, develop, deploy, debug. Repeat! In highly agile environment.

Datametica is looking for talented SQL engineers who would get training & the opportunity to work on Cloud and Big Data Analytics.

Mandatory Skills:

• Strong in SQL development
• Hands-on at least one scripting language - preferably shell scripting
• Development experience in Data warehouse projects

Opportunities:

• Selected candidates will be provided training opportunities on one or more of the following: Google Cloud, AWS, DevOps Tools, Big Data technologies like Hadoop, Pig, Hive, Spark, Sqoop, Flume, and KafkaWould get a chance to be part of the enterprise-grade implementation of Cloud and Big Data systems
• Will play an active role in setting up the Modern data platform based on Cloud and Big Data
• Would be part of teams with rich experience in various aspects of distributed systems and computing

Roles & Responsibilities:

• 4+ years of experience as both a hands-on architect and a software engineer
• Leadership experience in creating, deploying, and iterating excellent software
• Extensive problem-solving skills
• Good written and vocal communication skills (in English)
• Proficiency in the following skills and technologies is mandatory: Core PHP, CodeIgniter, WordPress(CMS), MVC Framework, MYSQL(Database), OOP, JavaScript, jQuery, HTML, CSS, Laravel 5, Opencart, AngularJS, GIT, SVN
• Capture high level requirements quickly from client or the sales team
• Be able to estimate with limited information by guesstimating based on some logical reasoning and assumptions
• Be able to clearly state the assumptions for the estimate
• Has good command over presentations and be able to quickly create a pre-sales presentation for the sales team
• Strong understanding of technology
• Ability to research out potential products / technologies for the proposed solution

• 5+ years of experience in a Data Engineer role
• Graduate degree in Computer Science, Statistics, Informatics, Information Systems or another quantitative field.
• Experience with big data tools: Hadoop, Spark, Kafka, etc.
• Experience with relational SQL and NoSQL databases such as Cassandra.
• Experience with AWS cloud services: EC2, EMR, Athena
• Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc.
• Advanced SQL knowledge and experience working with relational databases, query authoring (SQL) as well as familiarity with unstructured datasets.
• Deep problem-solving skills to perform root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

To recruit and train the Block Sales Manager for their current district.

To manage sales operation.

To identify skill gaps.

To contact potential customers to identify business opportunity.

To develop promotional programs to increase sales and revenue.

To supervise the team.

To maintain clear and complete sales reports for management review.  

To plan and coordinate sales activities for assigned projects.

To provide outstanding services and ensure customer satisfaction.